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Getting help
60
My computer or software program is not responding
To end the application that has stopped responding, proceed as follows:
1
Press
<Ctrl>
+
<Alt>
+
<Delete>
.
2
If you have not changed the default settings, the
Task Manager
appears. Scroll down until you locate
the comment
Not responding
next to an application.
3
Select this application from the list and click
End Task
. Windows
®
will try to close the application. If it
fails to do so, a second dialog box appears.
4
Select
End Task
again.
If you are unable to unlock the application, repeat the above procedure, but select
Turn Off
from the
Task Manager
window.
If this still fails, proceed as follows:
1
If possible, save any unsaved work.
2
Press
<Alt>
+
<F4>.
The
Turn off computer
box appears
.
3
Select
Restart
.
4
Click
OK
.
If none of the above solves the problem, you can restart the computer by pressing
<Ctrl>
+
<Alt>
+
<Delete>
twice, or by pressing the power button
for longer than 4 seconds.
If the same application locks up regularly, contact the software publisher or the advertised technical support.
