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Getting help
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2
Right-click the
Compact Disc
icon.
3
Select the
Eject
option from the pop-up menu.
I cannot play a CD
After inserting the CD, wait for a few seconds for the system to detect it before you try to access it.
Make sure the label of the disc is facing outwards.
If the disc requires software, make sure the software is installed according to the instructions of the
program.
Check the volume of your speakers.
Clean the disc with an appropriate cleaner.
Moisture condensation may have occurred. Leave the computer for at least 1 hour before turning it on.
I cannot play a DVD-ROM
If a region code warning appears when you are using the DVD player, it could be that the DVD-ROM you
are trying to play is incompatible with the CD-RW/DVD-ROM drive on your VAIO desktop. The region
code is listed on the packaging of the disc.
If you hear sound but cannot see a picture, your computer's video resolution may be set too high. For
best results, change the resolution in the Windows
®
Control Panel
-
Display
-
Settings
to 800 x 600
using 8-bit color.
If you see the video but cannot hear sound, check all of the following:
Make sure the mute setting is off in your DVD player software.
Check the master volume setting in the
Audio Mixer
. If you have connected external speakers, check
the volume settings for your computer speakers and check the connections between your speakers
and the computer.
