Troubleshooting >
Computer
What should I do if my computer does not accept my password and returns a message,
Enter Onetime Password?
If you enter a wrong power-on password three times consecutively, the
Enter Onetime Password
message appears and
Windows will not start. Press and hold the power button for more than four seconds to check that the power indicator light
turns off. Wait for 10 or 15 seconds, then restart your computer and enter the correct password. When entering the password,
check that the Num lock and Caps lock indicator lights are unlit. If both or either of the lights is lit, press the
Num Lk
(or
Num
Lock
) key or the
Caps Lock
key to turn off the indicator light before entering the password.
What should I do if my game software does not work or it keeps crashing?
❑
Check the web site of the game if there are any patches or updates to download.
❑
Make sure you have installed the latest video driver software.
❑
On some VAIO models, the graphics memory is shared with the system. The optimal graphic performance in such a case
is not guaranteed.
What should I do if I cannot remember the power-on password?
US model_BGN
If you have forgotten the power-on password, contact an authorized Sony Service Center to reset it. A reset fee will be
charged. To find the nearest center or agent, see
Finding More about Your VAIO Computer
.
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Except US model_BGN
If you have forgotten the power-on password, contact VAIO HelpdeskVAIO-LinkVAIO HelpdeskSony Computing
SupportVAIO-LinkVAIO HelpdeskSony Computing Support to reset it. A reset fee will be charged.
Except US model_END
