Sony VAIO PCG Series Quick Start Manual Download Page 55 | Manualshive

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53

Troubleshooting

This section describes how to solve some basic problems you may
encounter when using your computer. For more troubleshooting topics
refer to the VAIO® Computer User Guide. Many problems have simple
solutions, so refer to these sources before you contact Sony Computing
Support (http://www.sony.com/pcsupport).

❑

Troubleshooting Your Computer (Windows XP)

❑

Troubleshooting Your Computer (Windows 2000)

❑

Support Options

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Summary of Contents for VAIO PCG Series

Page 1: ...oki Rumiko Araki Michiko Capobianco Anthony Fife Ed Garay Rome Hayashi Jucca Iio Sakurako Jenkins Eric Joaquin Michael Okamoto Mariko Omori Keith Rindegard Johan Takizawa Tatsuya Wang John Approved as is Approved with changes as noted Signature ________________ Date ___________________ Comments ______________ ________________________ ________________________ ________________________ ______________...

Page 2: ...VAIO Computer Quick Start PCG XX Series Draft 1 ...

Page 3: ...Draft 1 ...

Page 4: ...omputer 26 Using the Touch Pad 30 Registering Your Computer 31 Locating Your VAIO Computer User Guide 32 Setting Up A Dial Up Connection 34 Turning Off Your Computer 36 Expanding Your Computing Power 39 Upgrading Memory 40 Locating Preinstalled Programs 40 Using the Application Recovery and System Recovery CDs 41 Application and System Recovery CDs 42 Draft 1 ...

Page 5: ...ur Computer 49 Storing Your Computer 50 Using Cables and Connections 50 Cleaning Your Computer 51 Handling the LCD Screen 51 Troubleshooting 53 Troubleshooting Your Computer Windows XP 54 Troubleshooting Your Computer Windows 2000 59 Support Options 63 Index 65 Draft 1 ...

Page 6: ...are owned by Sony and licensed by third parties Use of such software is subject to the terms and conditions of license agreements enclosed with this product Some of the software may not be transported or used outside the United States Software specifications are subject to change without notice and may not necessarily be identical to current retail versions Updates and additions to software may re...

Page 7: ...nnection may not communicate with each other Please refer to the documentation that came with your compatible i LINK device for information on operating conditions and proper connection Before connecting compatible i LINK PC peripherals to your system such as a CD RW or hard disk drive confirm their operating system compatibility and required operating conditions All other trademarks are trademark...

Page 8: ...évenir tout risque d incendie ou d électrocution garder cet appareil à l abri de la pluie et de l humidité Pour prévenir tout risque d électrocution ne pas ouvrir le châssis de cet appareil et ne confier son entretien qu à une personne qualifiée Ne jamais effectuer l installation de fil modem ou téléphone durant un orage électrique Ne jamais effectuer l installation d une prise téléphonique dans u...

Page 9: ...e in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause Pour changer la pile de rechange veuillez contacter votre centre de service Sony le plus près Avertissement L utilisation d instruments optiques avec ce produit augmente les risques pour les yeux Puisque le faisceau laser u...

Page 10: ...ed this information must be provided to the telephone company This modem uses the USOC RJ11C telephone jack A telephone plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA The REN is used to determine the number of devices which may be connected to the telephone line Excessi...

Page 11: ...tional research The Notebook Computer PCG 571L has been tested and found to comply with the Federal Communications Commission FCC guidelines on radio frequency energy RF exposures The maximum SAR levels tested for the Notebook Computer PCG 571L has been shown to be 0 0285 W kg at Body in condition of right side of display at a middle channel of band Users are not permitted to make changes or modif...

Page 12: ...s website www hc sc gc ca rpb Telephone Consumer Protection Act of 1991 United States The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device including FAX machines to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date an...

Page 13: ...f Service For more detailed information please contact CRTC Terrasses de la Chaudière Tour centrale 1 promenade du Portage 5 étage Hull PQ K1A 0N2 This Class B digital apparatus complies with Canadian ICES 003 Cet appareil numérique de la classe B est conforme à la norme NMB 003 du Canada RECYCLING LITHIUM ION BATTERIES RECYCLING LITHIUM ION BATTERIES Lithium Ion batteries are recyclable You can h...

Page 14: ... with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions The battery pack used in this device may present a fire or chemical burn hazard if mistreated Do not disassemble heat above 140 F 60 C or incinerate Dispose of used battery promptly Keep away from children Ne pas utiliser des batteries au lithium ionisé qui sont end...

Page 15: ...ication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed 5 The REN for this equipment is 0 2 AVIS DE L INDUSTRIE CANADA AVIS L étiquette d Industrie Canada identifie le matériel homologué Cette étiqu...

Page 16: ...onsister en une combination de quelques dispositifs à la seule condition que la somme d indices d équivalence de la sonnerie de tous les dispositifs n excède pas 5 L indice d équivalence de la sonnerie de ce matériel est de 0 2 CD RW DVD ROM Laser Diode Properties Laser Output XX µW CD XX µW DVD Wave Length XX nm CD XX nm DVD The use of optical instruments with this product will increase eye hazar...

Page 17: ...hase of the Sony VAIO computer Sony has combined leading edge technology in audio video computing and communications to provide state of the art personal computing Unpacking Your Computer Applying Ergonomics Locating Controls and Ports Draft 1 ...

Page 18: ...ter for immediate use VAIO Computer Specifications Windows XP An on screen file that details the hardware specifications and lists the installed programs on your computer See Locating Your VAIO Computer User Guide on page 33 for more information VAIO Computer Specifications Windows 2000 A printed sheet that details your computer s hardware specifications Microsoft Windows guide Explains how to use...

Page 19: ...lication Recovery CDs Enables you to reinstall individual programs and device drivers System Recovery CDs Enables you to restore the operating system and programs that shipped with your computer This CD restores your computer to its original factory settings so user data and programs installed since you started using your computer will be lost Draft 1 ...

Page 20: ... feet are flat on the floor A footrest may make you more comfortable Sit in a relaxed upright posture and avoid slouching forward or leaning far backward Viewing angle of the computer s display Tilt the display to find the best viewing angle Also try adjusting the brightness setting of the display Following these suggestions can reduce eye strain and muscle fatigue Lighting Choose a location where...

Page 21: ...nd Ports Front 1 Computer screen LCD 7 Speakers 2 Wireless LAN switch 8 Model number 3 PPK buttons 9 Scroll lock indicator 4 Touch pad 10 Caps lock indicator 5 Left and right buttons 11 Num lock indicator 6 Keyboard 12 Hard disk drive indicator Draft 1 ...

Page 22: ...VAIO Computer Quick Start 20 Back 1 DC IN port 3 Monitor VGA port 2 Battery port 4 Network Ethernet port Draft 1 ...

Page 23: ...ntrols and Ports 21 Left 1 Memory Stick media indicator 5 Microphone jack 2 Memory Stick media slot 6 Headphone jack 3 USB 2 0 ports 7 PC Card slot eject button 4 i LINK IEEE 1394 S400 port 8 PC Card slot Draft 1 ...

Page 24: ... Ethernet port Do not connect any other type of network cable or any telephone line to this port Connecting cables other than those listed above may result in an electric current overload and could cause a malfunction excessive heat or fire in the port To connect the unit to a network refer to your on screen VAIO Computer User Guide or contact your network administrator See Locating Your VAIO Comp...

Page 25: ...Locating Controls and Ports 23 Bottom 1 UNLOCK LOCK latch 4 Ventilation fan 2 UNLOCK latch 5 Reset button 3 Port replicator connector Draft 1 ...

Page 26: ...VAIO Computer Quick Start 24 Draft 1 ...

Page 27: ...port options You ll also learn how to locate your on screen VAIO Computer User Guide which contains step by step instructions for operating your computer Turning On Your Computer Using the Touch Pad Registering Your Computer Locating Your VAIO Computer User Guide Setting Up A Dial Up Connection Turning Off Your Computer Draft 1 ...

Page 28: ...ter in your on screen VAIO Computer User Guide for more information about using batteries See also Locating Your VAIO Computer User Guide on page 32 To charge the battery 1 Move the UNLOCK LOCK latch on the bottom of the computer to the UNLOCK position 2 Align the grooves and tabs on the battery with the tabs and notches on the back of the computer and slide the battery toward the computer until i...

Page 29: ...To connect the AC adapter Once you connect the AC adapter to the computer the battery begins to charge whether the computer is on or off The battery indicator shows the battery status The indicator blinks as the battery charges See Powering Your Computer in your on screen VAIO Computer User Guide for more information Inserting the Battery Battery Grooves Draft 1 ...

Page 30: ...wer cord into the AC adapter and an AC outlet To open and turn on the computer 1 Lift the cover while holding the bottom of the computer firmly Connecting the AC Adapter to the Computer Use only the supplied AC adapter with your computer Opening the Computer AC adapter supplied DC IN port Power cord supplied Draft 1 ...

Page 31: ...trols for the LCD display as follows To increase brightness press the Fn F5 keys and then press the Up Arrow key or Right Arrow key To decrease brightness press the Fn F5 keys and then press the Down Arrow key or Left Arrow key Turning on the Computer If you continue to press the power button the computer turns off Power button Draft 1 ...

Page 32: ...he screen using the built in touch pad Describing the touch pad Locating the Touch Pad Touch Pad Action Description Sliding one finger Equivalent to using a mouse to place the pointer on an item Tapping once Equivalent to pressing the left button once Tapping twice Equivalent to pressing the left button twice Touch pad Right button Pointer Left button Draft 1 ...

Page 33: ...the left button Equivalent to using the mouse to drag an item Moving your finger along the right edge of the touch pad Equivalent to scrolling vertically The scroll function is available only with programs that support a touch pad scroll feature Moving your finger along the bottom to scroll horizontally Equivalent to scrolling horizontally The scroll function is available only with programs that s...

Page 34: ...lick Help and Support The Help and Support Center window appears displaying information about your VAIO computer and Microsoft Windows operating system 2 Click VAIO User Guide in the Pick a Help topic column A second Help and Support Center window appears which offers information about your computer Batteries PC Cards and Floppy Disks Internet and Networking Optical Drives CDs and DVDs Port Replic...

Page 35: ...o VAIO Help Center and click VAIO User Guide The VAIO User Guide appears VAIO User Guide Window Windows XP 1 User guide table of contents List of computer help topics 2 Link to Electronic Flyer List of updates and supplemental information 3 Link to VAIO Computer Specifications List of specifications and programs Draft 1 ...

Page 36: ... dial up connection Windows XP 1 Connect a telephone cable to your computer See Setting up a dial up Internet connection in the Internet and Network Connections chapter of your on screen VAIO Computer User Guide 2 Click Start point to All Programs Accessories Communications and then click New Connection Wizard The New Connection Wizard appears VAIO User Guide Windows 2000 1 User guide table of con...

Page 37: ...Setting Up A Dial Up Connection 35 3 Click Next 4 If it is not already selected click Connect to the Internet 5 Click Next 6 Follow the on screen instructions New Connection Wizard Draft 1 ...

Page 38: ... turn off your computer may result in loss of data Follow the steps below to properly turn off your computer and avoid losing data To turn off your computer 1 Close all operations 2 Click Start on the Windows taskbar 3 Windows XP Click Turn Off Computer at the bottom of the Start menu to display the Turn off computer window and select Turn Off Windows 2000 Click Shut Down at the bottom of the Star...

Page 39: ...ndicator turns off During a period of inactivity you can conserve battery life by using power saving modes See Controlling Power Management in the VAIO Computer User Guide for more information If you are unable to turn off the computer press the power button and hold it This operation may result in data loss Draft 1 ...

Page 40: ...VAIO Computer Quick Start 38 Draft 1 ...

Page 41: ...9 Expanding Your Computing Power This section helps you get started upgrading computer memory and locating information about preinstalled programs Upgrading Memory Locating Preinstalled Programs Draft 1 ...

Page 42: ...einstalled programs descriptions and information VAIO Computer User Guide The Preinstalled Programs chapter of your on screen VAIO Computer User Guide contains a list of programs descriptions and support information See Locating Your VAIO Computer User Guide on page 32 for more information VAIO Computer Specifications Windows XP The on screen file details your computer s hardware specifications an...

Page 43: ...ation Recovery and System Recovery CDs You can restore your system individual programs or drivers using the Application Recovery and System Recovery CDs Application and System Recovery CDs Using Your Recovery CDs Draft 1 ...

Page 44: ...rams installed since you started using your computer will be lost Using Your Recovery CDs The following sections describe how to use the Application Recovery and System Recovery utilities Using the Application Recovery CDs Using the System Recovery CDs Using the Application Recovery CDs The Application Recovery CDs enable you to reinstall individual programs and device drivers and to repair progra...

Page 45: ...ystems only The Microsoft Windows XP operating system is capable of reinstalling the original factory installed device drivers without using the Application Recovery CD s 1 Click Start in the Windows taskbar then right click My Computer A shortcut menu appears 2 Click Properties The System Properties dialog box appears 3 From the Hardware tab click the Device Manager button 4 Right click to select...

Page 46: ...d click Update Driver from the shortcut menu The Hardware Update Wizard appears 7 In the Hardware Update Wizard click to select Install from a list or specific location Advanced 8 Click Next 9 Click to cancel the Search removable media floppy CD ROM option 10 Click to select the Include this location in the search check box 11 Click Browse The Browse For Folder dialog box appears If Windows XP doe...

Page 47: ...perating system and all original preinstalled programs If the operating system or programs become corrupted or are erased you can restore your computer to the original factory settings You may not need to reinstall the entire contents of your hard drive If you experience a problem with your computer reinstalling an individual device driver or program may correct the problem Use the Application Rec...

Page 48: ...Recovery CD insert the first CD CD No 1 to run the System Recovery program You will be prompted to insert the next CD s once the information from the first CD has been installed 1 Press the disc eject button to open the optical disc drive and extend the disc tray 2 Insert the Sony System Recovery CD No 1 into the optical drive and close the drive The first CD must be in the drive before you restar...

Page 49: ...ress the down arrow key to select Get Default Values and press Enter The Setup Confirmation window appears 5 Press Enter again to select Yes 6 Make sure Exit Save Changes is selected and then press Enter The Setup Confirmation window appears again 7 Make sure Yes is selected and press Enter The computer restarts from the Recovery CD After recovering your system using the System Recovery CDs you ma...

Page 50: ...VAIO Computer Quick Start 48 Draft 1 ...

Page 51: ...Caring for Your Computer This section provides information on how to safely use your Sony computer Storing Your Computer Using Cables and Connections Cleaning Your Computer Handling the LCD Screen Draft 1 ...

Page 52: ...inches 20 cm behind the back of the computer If the computer is brought directly from a cold location to a warm one moisture may condense inside your computer In this case allow at least one hour before turning on your computer If any problems occur unplug your computer and contact your Sony Service Center The computer uses high frequency radio signals and may interfere with radio or TV reception ...

Page 53: ...is can damage the screen Use a soft dry cloth to wipe the LCD screen or canned compressed air Always disconnect the power cord before cleaning the computer Handling the LCD Screen Direct sunlight can damage the LCD Be careful when using the computer near a window Do not scratch the LCD or exert pressure on it This can cause a malfunction Using the computer in low temperature conditions may produce...

Page 54: ...VAIO Computer Quick Start 52 Draft 1 ...

Page 55: ...uter For more troubleshooting topics refer to the VAIO Computer User Guide Many problems have simple solutions so refer to these sources before you contact Sony Computing Support http www sony com pcsupport Troubleshooting Your Computer Windows XP Troubleshooting Your Computer Windows 2000 Support Options Draft 1 ...

Page 56: ... one minute Reattach the AC adapter and reinsert the battery Turn on the power Condensation may cause the computer to malfunction If this occurs do not use the computer for at least one hour If the computer still does not turn on follow these steps 1 Unplug the power cord and remove the battery 2 Use a thin straight object such as a paper clip to press the reset button 3 Reinsert the power cord an...

Page 57: ... 2 Restart the computer and confirm that the Microsoft Windows operating system starts properly If Windows still does not start follow these steps to initialize the BIOS 1 If there is a disk in the floppy disk drive then remove it 2 Turn off the computer 3 Remove any peripheral devices connected to the computer 4 Restart the computer 5 Press F2 when the Sony logo appears The BIOS Setup window appe...

Page 58: ...puter does not turn off press the Ctrl Alt Delete keys simultaneously When the Windows Task Manager dialog box appears click Turn Off from the Shut Down menu If your computer still does not turn off press and hold the power button or slide and hold the power switch until the computer turns off If your computer stops responding while playing a CD or DVD press the Ctrl Alt Delete keys simultaneously...

Page 59: ... my computer s fan so loud The computer s fan may be running at a high speed to cool the CPU By lowering the CPU speed you also lower the speed and noise level of the computer s fan If your computer comes with the PowerPanel utility1 use it to lower the CPU speed If your computer does not come with the PowerPanel utility use the power schemes to lower the CPU speed To lower the CPU speed using the...

Page 60: ...Apply 5 Click OK Why does the System Properties dialog box display a slower CPU speed than the maximum This is normal Because your computer s CPU utilizes a type of CPU speed controlling technology for power conservation purposes System Properties may display the CPU s current speed instead of the maximum speed Why don t my changes appear on the computer screen LCD You may need to refresh the comp...

Page 61: ...th your display for details Disconnect the AC adapter and remove the battery Wait one minute Reattach the AC adapter and reinsert the battery Turn on the power Condensation may cause the computer to malfunction If this occurs do not use the computer for at least one hour If the computer still does not turn on follow these steps 1 Unplug the power cord and remove the battery 2 For models with a res...

Page 62: ...isk drive if applicable If a non bootable floppy disk is in the drive 1 Remove the floppy disk 2 Restart the computer and confirm that the Microsoft Windows operating system starts properly If Windows still does not start follow these steps to initialize the BIOS 1 If there is a disk in the floppy disk drive then remove it 2 Turn off the computer 3 Remove any peripheral devices connected to the co...

Page 63: ...nsaved data Click Start on the Windows taskbar and select Shut Down When the Shut Down Windows window appears make sure Shut down is selected and click OK If your computer does not turn off press the Ctrl Alt Delete keys simultaneously When the Windows Security dialog box appears click Shut Down and select Shut Down again from the Shut Down Windows window If your computer still does not turn off p...

Page 64: ...ey 2 Press U 3 Press R to select restart 4 Press Enter 3 If the computer does not restart follow these steps 1 Press the Ctrl Alt Delete keys simultaneously The Windows Security dialog box appears 2 Press the Right Arrow key to select Shut Down 3 Press Enter 4 Press R to select restart 5 Press Enter 4 If this procedure does not work press and hold the power button or slide and hold the power switc...

Page 65: ...rosoft Windows operating system For operating system support you can visit Microsoft customer support at http support microsoft com directory 4 VAIO Support Agent You can find VAIO Support Agent by clicking Start and All Programs Programs for Windows 2000 and VAIO Support and VAIO Support Agent Using advanced diagnostic technology Sony s VAIO Support Agent runs scheduled protections of your progra...

Page 66: ...VAIO Computer Quick Start 64 Draft 1 ...

Page 67: ...16 specifications online 33 storage 50 troubleshooting 54 59 turning off 36 turning on 26 unpacking 16 updates 33 34 connecting dial up 34 controls 19 brightness 29 D DC IN port 20 dial up connection 34 E Electronic Flyer 33 34 Energy Star 5 Ethernet port 20 F faxes laws governing 10 H handling the LCD screen 51 hard disk drive indicator 19 headphone jack 21 help 32 53 I i LINK port 21 indicators ...

Page 68: ...3 online user guide 32 output devices 9 P PC Card slot 21 eject button 21 phone laws governing 10 ports battery 20 DC IN 20 i LINK 21 USB 21 VGA monitor 20 power button 29 power source 26 programs locating 40 R radio interference 9 Recovery CDs 42 regulatory information 8 reset button 23 restoring data 42 S scroll lock indicator 19 shutting down computer 36 software locating 40 specifications 16 s...

Page 69: ...dex 67 turning on computer 26 TV interference 9 U UNLOCK LOCK latch 23 unpacking the computer 16 updates 33 34 USB port 21 user guide 32 V ventilation fan 23 W Wireless LAN indicator 22 switch 19 Draft 1 ...

Page 70: ...http www sony com vaio Printed in Japan 2003 Sony Electronics Inc 4 671 720 11 Draft 1 ...

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