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VAIO Support Agent

109

Using Support Central

The Support Central feature uses Internet resources to help you fix your software. 
Support Central searches the Internet for answers to your questions, additional 
information from knowledge base systems, and the latest software updates for 
your protected software. Support Central also lets you contact live support agents 
for additional help. 

1

Connect to the Internet.

2

From the VAIO Support Agent main window, click Support Central. The 
Support Central Welcome page appears.

3

Click Enter Portal to begin using Support Central. First-time users will be 
asked to register with Support Central.

You must have Internet access to use Support Central.

Support Central: Welcome page

Summary of Contents for VAIO PCG-FX220

Page 1: ...15 Playing a DVD 17 Notes on CD and DVD media 18 Writing data to CD RW CD R media For models with a CD RW DVD Combo Drive 19 Using PC Cards 19 To insert a PC Card 19 To remove a PC Card 21 Using a Second Battery Pack 22 To insert a second battery pack 23 To charge the second battery pack 23 To remove the second battery pack 24 Using the Weight Saver 25 To attach the weight saver 26 To remove the w...

Page 2: ... Up Your Ethernet Connection 32 Connecting Peripheral Devices 33 Connecting the Port Replicator 34 Connecting an External Mouse or Keyboard 37 Connecting a Parallel Port Printer 38 Connecting a USB Printer 39 Connecting an External Display 39 Connecting a TV Display 42 Connecting a Universal Serial Bus USB Device 43 Connecting an i LINK Device 44 Connecting External Speakers 46 Connecting an Exter...

Page 3: ...ying Battery Information 55 Battery Icon Descriptions 56 Displaying Detailed Battery Information 57 Selecting the Display Mode 57 Changing the Window Design of Sony Software 59 Adding Memory 61 Before you start 61 128 MB Memory Models 62 192 MB Memory Models 62 About the Software on Your Notebook 65 Overview 65 MovieShaker 70 Importing Images and Sound Clips 71 Create a Movie using Shaker 71 Editi...

Page 4: ...heck out 79 Check in 80 Additional OpenMG Jukebox Features 80 Notes on performing the System Restore function of System Tools on Windows Millennium Edition 81 Notes on using Portable Players 82 Smart Capture 83 Using Still mode 84 Using Net Movie mode 88 Using ImageStationSM 91 VisualFlow 93 Using DVgate Software 94 DVgate plug in for Adobe Premiere 94 Application Driver and System Recovery CDs 95...

Page 5: ... Central 109 Software Support Information 112 Sony Service Center 115 Troubleshooting 117 Troubleshooting your notebook 117 Troubleshooting the LCD screen 121 Troubleshooting the mouse and touchpad 122 Troubleshooting drives PC Cards and peripheral devices 123 Troubleshooting software 125 Troubleshooting the modem 126 Troubleshooting audio 126 Troubleshooting the printer 127 ...

Page 6: ...Change text in this variable to document title as each document is created 6 ...

Page 7: ...g Your VAIO Notebook This section describes how to use your keyboard touchpad floppy disk drive and optical drive You will also find information on how to connect your notebook to another computer or network ...

Page 8: ...numeric keypad When you do so the Num Lock light will be on Navigation keys Several keys are devoted to moving the cursor on the screen Correction keys The Insert Back Space and Delete keys enable you to make corrections in your documents Function keys The twelve function keys along the top of the keyboard are used to perform designated tasks For example in many applications F1 is the Help key The...

Page 9: ... the Windows Start menu it is the equivalent of clicking the Start button on the taskbar See Combinations and Functions with the Windows Key for more information Fn key The Fn key is used in combination with other keys to issue commands See Combinations and Functions with the Fn Key for more information Applications key The Applications key displays a shortcut menu of context sensitive choices Pre...

Page 10: ...t side of the notebook Battery 2 Indicates the status of the battery inserted in the multipurpose drive bay on the right side of the notebook Hard disk Lights when data is being read from or written to the hard drive Do not enter Standby mode or turn off the notebook when this indicator light is on Light On Off Num Lock The number keys in the numeric keypad are active The alphanumeric character ke...

Page 11: ...al display Fn only F8 Control TV out Toggles between LCD only and dual LCD TV display modes Connect the cable before you turn on the notebook otherwise Fn F8 will not work Fn F12 Hibernate Provides for the lowest level of power consumption When you execute this command the state of the system and state of the peripheral devices are written to the hard disk and the system power is turned off To ret...

Page 12: ... can point to select drag and scroll objects on the screen using the built in touchpad Some functions are not available until Windows launches Touchpad Action Description Point Slide one finger on the touchpad to place the pointer on an item or object Click Press the left button once Double click Press the left button twice Right button Left button Touchpad Pointer ...

Page 13: ...e finger while pressing the left button Scroll Move your finger along the right edge of the touchpad to scroll vertically Move your finger along the bottom to scroll horizontally The scroll function is available only with applications that support a touchpad scroll feature See Mouse Properties for information on touchpad features such as clicking both buttons simultaneously adjusting touchpad spee...

Page 14: ...y disk drive 1 Turn off the notebook 2 There is a RELEASE lever on the bottom of the notebook Slide this lever in the direction of the arrow 3 Slide the floppy disk drive out of the multipurpose bay 4 Insert the weight saver See Using the Weight Saver for more information Do not push the eject button when the LED indicator is turned on Otherwise data may be lost Multipurpose bay release lever Ejec...

Page 15: ...Continue pushing the drive into the bay until the RELEASE lever locks into place Using the Optical Drive Your notebook comes with an optical drive either a CD RW DVD Combo Drive or DVD ROM drive depending on the model you purchased To insert a disc 1 Turn on the notebook Inserting the floppy disk drive When the notebook is in Standby or Hibernate mode you cannot insert a disc See Controlling Power...

Page 16: ...ng up For DVDs that can be played on both sides the side of the disc facing up is the side that plays 4 Push the disc onto the hub until the disc clicks securely into place Ejecting the tray Do not use adhesive labels to identify your discs Adhesive labels may come off while the disc is in use in the optical drive s and may cause damage to the drive Inserting an optical disc Eject button Label sid...

Page 17: ...he Eject button to remove the disc When the notebook is in power saving modes you cannot remove a disc See Controlling Power Management for more information about power saving modes If the disc does not come out when you press the Eject button turn off the notebook and insert a thin pointed object such as a paper clip into the manual eject hole Manual eject hole When playing DVD movies on battery ...

Page 18: ...ices connected this may cause damage to your hearing and the speakers Reduce the volume before playing such discs You cannot switch between LCD and TV if you press Fn F8 when a DVD is inserted in the optical drive When a TV is connected to a notebook that is set to factory settings a part of the video screen will not appear To view the entire screen adjust the display resolution to 640 x 480 and s...

Page 19: ...writing data to a disc For best results use CD Rs that are compatible with 4x speed Do not put your notebook into power saving mode while using Easy CD Creator Do not touch the surface of the disc Fingerprints and dust on the surface of a disc may cause writing errors Do not strike or shake the notebook while writing data to a disc Memory resident disc utilities such as the screen saver and virus ...

Page 20: ... the Release button a second time The PC Card slot protector pops out When you use a Type III PC Card you need to remove both the top and bottom PC Card slot protectors 3 Insert the PC Card into the PC Card slot Make sure the front label of the PC Card is facing up PC Card release button PC Card slot protector Release button Release button ...

Page 21: ...d can now be safely removed from the system appears 5 Click OK again and click Close 6 Push the Release button The Release button pops out 7 Push the Release button a second time The PC Card pops out Gently grasp the card and pull it out of the slot Inserting a PC Card Do not force a PC Card into the slot as this may damage the connector pins Touching the head of the PC Card will not cause damage ...

Page 22: ...ver provided by the PC Card manufacturer If an exclamation mark appears on the Device Manager tab in the System Properties dialog box remove the software driver and then reinstall it You may not be able to use some PC Cards or some functions of the PC Card with this notebook If you have difficulty inserting a card check that you are orienting the card correctly See the manual that came with your P...

Page 23: ...ttach the weight saver to the notebook to stabilize the battery pack There is a RELEASE lever on the bottom of the weight saver Slide the lever toward the front of the notebook to lock the weight saver See also Using the Weight Saver for more information To charge the second battery pack Second battery in multipurpose bay Using weight saver for second battery cover Battery pack Multipurpose bay La...

Page 24: ... second battery pack If you attach two battery packs you can remove either of them without shutting down the notebook When removing one battery pack make sure that the other battery pack s indicator is on If the indicator of the battery pack you are removing is on right click the battery icon on the task tray and click the Switch discharge battery option Charging the second battery To determine th...

Page 25: ...ASE lever on the bottom of the notebook in the direction of arrow 2 2 Remove the weight saver and then pull out the battery pack 3 Reinsert the weight saver See Using the Weight Saver for more information Using the Weight Saver The weight saver protects the multipurpose bay when it is empty Multipurpose bay release levers Arrow 1 Weight saver Release lever Arrow 2 RELEASE lever ...

Page 26: ... bay remove the device See To remove the second battery pack for more information 2 Fold out the hinged arm of the weight saver and then push on the hinged arm to lock it into place Slide the weight saver in the direction of the arrow until it clicks 3 Manually lock the weight saver s Release lever Inserting the weight saver Weight saver supplied ...

Page 27: ... LINK cable to connect the two systems and then use one computer to edit copy or delete files on the other Multipurpose bay release levers i LINK is a Sony trademark used only to designate that a product contains an IEEE 1394 con nection The i LINK connection may vary depending on the software applications operating system and compatible i LINK devices All products with an i LINK connection may no...

Page 28: ...art Connect online help for more information Power Saving Modes When you use a battery as the source of power for your notebook you can take advantage of power management settings to conserve battery life In addition to the normal operating mode which allows you to turn off specific devices your notebook has two distinct power saving modes Standby and Hibernate When Connecting with an i LINK cable...

Page 29: ...ivate Standby mode To activate Standby mode press the key combination Fn Esc or press the power button and release it immediately You can also use the PowerPanel utility to enter Standby mode To return to normal mode Press any key to return to normal mode Hibernate Mode In the Hibernate mode the state of the system is saved on the hard drive and power is turned off The power indicator is off in th...

Page 30: ...nect a phone cable supplied with selected models to take advantage of online services and the Internet 1 Plug one end of the phone cable into the modem jack on the notebook 2 Plug the other end into the wall jack When returning from Hibernate mode the system status stored on the hard disk is erased and the notebook starts normally if you press the power button and hold it for more than four second...

Page 31: ...ss electrical current and could cause a malfunction in the internal modem If you connect a phone line coming through a splitter the modem or connected device may not work properly Connecting to LAN Warning Only connect 10Base T and 100Base TX cables to the Ethernet port Do not connect any other type of network cable or any telephone line Connecting cables other than those listed above may result i...

Page 32: ...d computer description 6 Enter the necessary settings provided by your network administrator 7 Restart your notebook Windows 2000 models To connect to the network 1 Right click My Network Places and select Properties 2 Click Advanced and select Network Identification to set the computer name domain workgroup and DNS suffix You can also use the Network Identification Wizard To set the connections b...

Page 33: ...nnecting the Port Replicator Connecting an External Mouse or Keyboard Connecting a Parallel Port Printer Connecting a USB Printer Connecting an External Display Connecting a TV Display Connecting a Universal Serial Bus USB Device Connecting an i LINK Device Connecting External Speakers Connecting an External Microphone Expanding Your Notebook Capabilities ...

Page 34: ...apter directly to the port replicator Port replicator 1 Serial port 5 USB ports 2 Printer port 6 Mouse Keyboard PS 2 port 3 Monitor port 7 DC In jack 4 Network Ethernet 10BASE T jack The port replicator can be powered only with an AC power adapter Do not remove the AC adapter from the port replicator or the AC outlet while using the port replicator this may cause data damage or hardware malfunctio...

Page 35: ...ces 2 On the bottom of the notebook slide the port replicator connector cover open 3 Attach the bottom of the notebook to the port replicator connector until it clicks Port replicator connector Attaching notebook to port replicator Port replicator connector Notebook Port replicator not supplied ...

Page 36: ...ack on the port replicator Plug the power cord into the AC adapter and an AC outlet The power indicator turns green 5 Turn on the notebook Connecting AC adapter to port replicator Use the AC adapter that comes with your notebook or an optional Sony adapter Power indicator AC adapter Power cord Port replicator connector Power Release lever ...

Page 37: ...or Keyboard You can connect an external mouse or keyboard to the optional port replicator using a similar type PS 2 plug or adapter Disengaging notebook from port replicator Lifting notebook It is extremely important to close the port replicator connector cover after removing your notebook from the port replicator If the cover is left open dirt may get inside and damage the notebook Before you con...

Page 38: ...y the symbol Plug the printer cable supplied with the printer into this port on the notebook See the manual that came with your mouse or keyboard for more information on its installation and use Printer port See the manual that came with your printer for more information on its installation and use If your printer stops functioning after resuming from a power saving mode see Troubleshooting the pr...

Page 39: ...tebook and the USB port on your printer Connecting an External Display You can connect an external display to your notebook For example you can use the notebook with any of the following Computer display monitor To use a printer first install the driver software that came with your printer Connecting a USB Printer See the manual that came with your printer for more information on its installation ...

Page 40: ...computer display You can connect the notebook to a multimedia computer display that includes built in speakers and a microphone 1 Locate the Monitor jack identified by the symbol Plug the display cable into this jack 2 Locate the Headphone jack identified by the symbol Plug the speaker cable into this jack 3 Locate the Microphone jack identified by the symbol Plug the microphone cable into this ja...

Page 41: ...Display LCD the external monitor or both devices Use the Fn F7 keys to select a display See also Selecting the Display Mode for more information See the manual that came with your multimedia computer display for more information on its installation and use Connecting a projector See the manual that came with your projector for more information on its installation and use Projector Power cord Audio...

Page 42: ...o Connect a TV Connect the notebook to a TV using audio video cables Switch the input channel of the TV to external input To Press Result Switch to an external display Fn F7 Toggles between the LCD the external display connected to the Monitor jack or both the LCD and external display Only LCD LCD and external display Only external display Power cord Audio cable not supplied Video cable supplied T...

Page 43: ...toggle between your LCD and TV Take the following steps 1 Connect the TV to the notebook 2 Restart the notebook and wait until it finishes 3 Toggle between your LCD and your TV with the Fn F8 key combination Your image is now displayed on both LCD and TV Re insert your DVD to launch your DVD software A part of the image cannot be displayed on your TV display if the resolution of your notebook is m...

Page 44: ...le not supplied into the i LINK port on the left side of the notebook and the other end into the DV In Out port on the digital video camera recorder Connecting USB device to USB port See the manual that came with your USB device for more information on its installation and use i LINK is a Sony trademark used only to designate that a product contains an IEEE 1394 con nection The i LINK connection m...

Page 45: ...ble i LINK devices See the manual that accompanied your digital video camera recorder for more information on its installation and use Do not connect more than one digital video camera at a time The software supplied with your notebook will not recognize multiple cameras The i LINK port on the notebook does not supply power to external devices If the external device requires power from the i LINK ...

Page 46: ...ack identified by the symbol on the side of the notebook Plug the speaker cable into this jack Connecting an External Microphone You can enhance the quality of sound input by using an external microphone Make sure your speakers are designed for computer use Turn down the volume of the speakers before you turn them on Do not place floppy disks on the speakers the speakers magnetic field may damage ...

Page 47: ...usiness or personal needs A Personal Digital Assistant PDA A Wireless LAN Access Point A Wireless LAN PC Card Personal Digital Assistant A handheld PDA is the quintessential personal planner and entertainment center that fits in your pocket With a PDA you can easily perform the following functions Make sure your microphone is designed for computer use The microphone should be compliant with the pl...

Page 48: ...wireless LAN environment by plugging the Access Point into an AC power outlet installing the Wireless LAN PC Card in your notebook and using the provided software Because a wireless LAN configuration requires no wiring you can operate multiple computers more freely than ever before You can also connect your Access Point to a telephone line Integrated Services Digital Network ISDN router cable mode...

Page 49: ...49 Customizing Your VAIO Notebook The following sections briefly describe how to change your notebook s default settings You can also refer to Sony Notebook Setup Help for more detailed information ...

Page 50: ...creen To display the Sony Notebook Setup screen 1 Click the Start button on the Windows taskbar 2 Point to VAIO and click Sony Notebook Setup 3 Select the tab for the item you want to change See Sony Notebook Setup Tabs for more information 4 After you finish making your changes click OK Sony Notebook Setup Screen ...

Page 51: ... Change the volume of the sounds that play while the operating system is loading Select the order of drives and devices from which you want to load the operating system You can specify the hard drive as well as other drives inserted into your notebook Touchpad When you connect an optional mouse to your notebook you can make your touchpad inactive You can also customize the settings of your mouse u...

Page 52: ...ment profile is currently selected To change the power management profile click the current profile icon and then select a profile from the pop up list See Power Management Profiles for a description of available options To select another power management profile click that icon in the Power Management toolbar You can change the power management settings such as the system timer and the brightness...

Page 53: ...r Management profile or you can create your own profile to suit your portable computing needs The predefined profiles are Icon Description Maximum Performance Provides the best system performance while still conserving power Maximum Battery Life Provides power saving features to give you maximum battery life and good performance It slows the notebook and puts it into Standby mode after a specified...

Page 54: ...mera Optimizes performance and power requirements for camera usage DVD Optimizes performance and power requirements for DVD usage Word Processing Optimizes power management with longer timeouts on the hard disk and display screen You can also establish settings for LCD Video Standby Hard Disk Standby and Standby mode to optimize power management for your system Spreadsheet Optimizes performance an...

Page 55: ... the taskbar Icon Description Standby Puts the system into Standby mode a power management state that saves the state of the system and peripheral devices in memory RAM Power consumption reduces to a minimum and the system remains on To return the system to the active state press any key or the power button on your notebook Hibernate Provides for the lowest level of power consumption The system wr...

Page 56: ...n the task tray on the lower right side of the screen Percentage indicator Displays the percentage of the remaining capacity Time indicator Displays estimated time hours minutes remaining before the battery fully drains also known as the time to empty Battery Icon Descriptions Battery Information Toolbar Battery icon Battery status Charging Fully charged Discharging No battery ...

Page 57: ...n toolbar and alarm system You can customize the Battery Information toolbar and modify the alarm settings to suit your portable computing needs Refer to PowerPanel Help for more information Selecting the Display Mode This notebook uses the Intel video controller which enables you to select the desired display when the notebook is connected to an external monitor When you connect an external displ...

Page 58: ...k the Advanced button to display the Intel 82815 Graphics Controller Properties dialog box 4 Click the Intel Graphics Technology tab then click the Graphics Properties button If you want to use the TV as a display deselect the Synchronous Display Mode box then click Apply You cannot use the TV and another display simultaneously 5 Click the Device tab 6 Select the type of display See Connecting an ...

Page 59: ...n Selector window closes and the Sony software window design displays You may not be able to display the notebook LCD screen and an external display or projector at the same time depending on the types of computer displays and projectors you are using If the display resolution of your notebook is more than 800 x 600 dots a part of the image will not show up on your TV display To see the hidden are...

Page 60: ...Change text in this variable to document title as each document is created 60 ...

Page 61: ... for using and modifying electronic equipment Disconnect your system from its power source and from any telecommunications links networks or modems before you open the system or follow any of the procedures described below Personal injury or equipment damage may result from failure to take these precautions Electrostatic discharge ESD can damage memory modules and other components Perform the proc...

Page 62: ...le 128 MB Memory Models Typical expansion memory configuration 192 MB Memory Models Typical expansion memory configuration To remove a memory module 1 Shut down your notebook and disconnect all peripheral devices such as your printer 2 Unplug the notebook and remove the battery pack s Total System Memory MB Slot 1 MB Slot 2 MB 128 128 pre installed 192 128 64 256 128 128 512 256 256 Total System M...

Page 63: ...r notebook to discharge any static electricity 5 Remove the memory module 6 Tighten the screw on the memory bay cover To install a memory module 1 Follow steps 1 to 4 of To remove a memory module 2 Remove the memory module from its packaging Removing the memory module cover Removing memory module Screwdriver Screw 2 Pull the memory module in the direction of the arrow 1 Pull the tabs in the direct...

Page 64: ...lick the Start button on the Windows status bar point to VAIO option and click Sony Notebook Setup The Sony Notebook Setup screen appears 3 Click the About This Computer tab to view the amount of system memory If the additional memory is not shown repeat steps 1 through 4 in To install a memory module Installing memory module 1 Slide the memory module into the slot 2 Press the module into place un...

Page 65: ...nts created on all major computer platforms Adobe Photoshop Elements Windows Me only Adobe Systems Inc Adobe Photoshop Elements offers unique features designed specifically for amateur photographers hobbyists and business users who want an easy to use yet powerful digital imaging solution Adobe Premiere LE On selected models Adobe Systems Inc Adobe Premiere LE offers an interface and editing tool ...

Page 66: ...ompuServe 2000 CompuServe Interactive Services Inc CompuServe is the most comprehensive source of organized business and educational information online today CompuServe allows you to access the vastness of the Internet without wasting time wading through it Maximize your time online with CompuServe DVgate Sony Electronics Inc Connect a compatible digital video camera recorder to the i LINK connect...

Page 67: ... a first class file format and extends Word s ease of use to the Web and e mail Word also extends that ease of use to international users making it simple to create multilingual documents MovieShaker Sony Electronics Inc Sony s original MovieShaker software creates personal movies that have transitions background music and text Just import your video clips and shake with a click of the mouse Your ...

Page 68: ...asy access to Excite plus quality customer service all at a competitive price Quicken 2001 Intuit Inc Quicken is a fast easy way to organize your finances Quicken works just like your checkbook so it is easy to learn and use Quicken manages all your finances bank accounts credit cards investments and loans You can even pay your bills online RealJukebox Real Networks Inc RealJukebox is one of the w...

Page 69: ...l Handycam Camcorder that supports the i LINK interface It allows you to capture compressed video or still images that you can save or share via e mail A smart solution to computer digital audio video and network convergence Smart Connect Windows 2000 only Sony Electronics Inc Smart Connect allows you to use an i LINK cable to connect your VAIO computer to another VAIO computer that supports Smart...

Page 70: ...ndows Explorer WinDVD 2000 InterVideo Inc WinDVD is a simple to use DVD player combining all the features you would expect to find in a standard consumer DVD player in addition to some very advanced functionality such as full VCD 2 0 support full precision video decode a choice of user interfaces and video display options You can play DVD titles or Video CDs WinDVD automatically determines the typ...

Page 71: ... Select a mood by clicking a face in the Shaker tray 3 Click A 30 second scene is automatically generated and saved to the Product tray 4 To preview switch the scene from the Product Tray to the Work Panel and press play Importing large files may cause MovieShaker software to stop responding Shaker Tray Scenes created with Shaker begin with a black frame and after processing are placed in the firs...

Page 72: ...iting tray 3 Drag and drop the Effect you want to add from the Effects tray to the Effects palette on the Working Panel 4 See Help for instructions on adjusting effect duration and replaying clips and scenes Saving a Movie 1 Verify that the clip s you want to save is on the Product tray See Help for more details on saving movies 2 Click Export Working Panel To preview an Effect click on the clip i...

Page 73: ...om MPEG and even HTML photo albums Managing Your Pictures Use the Collection feature to manage your pictures 1 From Collection menu select Create New Collection 2 Enter a name for the collection and then click OK 3 Click the Folder tab and browse to locate your pictures 4 Select the pictures you want to have in a collection 5 Select Add File to Collection 6 Select Collection Folder and then click ...

Page 74: ...s Using Panorama Maker Panorama Maker stitches a group of still images into a 360 degree panoramic picture The source images should be the same size and overlap 20 percent How to stitch a panoramic picture 1 Gather the source images into the same folder or collection 2 Select the images you want to use 3 From the Utilities menu select Panorama Maker 4 Select the correct lens and click OK If 35mm l...

Page 75: ... MP3 format Electronic Music Distribution EMD Services EMD allows you to download music files via the Internet To use Internet services that are compatible with OpenMG Jukebox you need Access to the Internet from your notebook Sign up with an Internet Service Provider ISP and configure your notebook for Internet access before using EMD services An EMD service provider Consult the provider for deta...

Page 76: ...tructions to complete registration 2 When you have registered with CDDB the Set OpenMG Jukebox as the Application for playing Audio CD dialog box appears You can set OpenMG Jukebox as the default application for playing audio CDs by selecting the appropriate checkbox 3 Click OK The OpenMG Jukebox window appears To register with CDDB you will need Internet access from your notebook For more informa...

Page 77: ... according to function 6 Drop down list Displays the playlists audio files etc of the current screen tab 3 Player control buttons Control playback play stop pause etc 7 Tutorial tab Opens and closes the Tutorial screen 4 File Tree view Displays the folders on your notebook 8 URL drop down list Displays URL address information if available Clicking the Go to URL link button connects to the Internet...

Page 78: ...w of the Playlist screen tab Transferring Songs Check in Check out You can transfer songs between the playlists of your OpenMG Jukebox and external devices media For details on using your external devices media see the user guide that came with your product These instructions are for the Check in Check out 1 step mode for information on 2 step mode see Changing the check in check out settings in t...

Page 79: ...u want to check out The songs in the playlist are listed in the Playlist view in the center of the screen 4 In the Playlist view select the song to be checked out To check out more than one song at a time hold down the Ctrl key and click the songs to be selected 5 Click Out or drag and drop the song to the desired position in the song list of the external device media Check out begins Check In Out...

Page 80: ...p file You can access the OpenMG Jukebox Help file using either of the following instructions 1 Click the Start button on the Windows taskbar select Programs and OpenMG Jukebox and then OpenMG Jukebox Help 2 From the OpenMG Jukebox Help menu select OpenMG Jukebox Help Additional OpenMG Jukebox Features OpenMG Jukebox Tutorial In the Tutorial screen the available operations of OpenMG Jukebox are br...

Page 81: ...songs with OpenMG Jukebox while using other software or when you feel that the operation panel in full mode is too large Additionally the design of the operation panel in simple mode can be changed by adding a new Skin Therefore you can enjoy various panel designs when the skins supporting OpenMG Jukebox soon become available Notes on performing the System Restore function of System Tools on Windo...

Page 82: ...talled Overwriting OpenMG Jukebox version 2 0 for VAIO computers may generate malfunctions To connect your Portable Player to your VAIO Notebook you need a plug in for OpenMG Jukebox version 2 0 For details refer to Sony Walkman Product Support on the Web at http www sony com walkmanproductsupport For Windows 2000 Professional models Due to the incompatibility between Windows 2000 Professional sof...

Page 83: ...ontains an IEEE1394 connection The i LINK connection may vary depending on the software applications oper ating system and compatible i LINK devices All products with an i LINK connection may not communicate with each other Refer to the documentation that came with your compati ble i LINK device for information on operating conditions and proper connection Before connecting compatible i LINK PC pe...

Page 84: ...e manner as a camera You can select different characteristics for the Capture button when capturing a Net Movie 3 Options button Displays the configuration options available for either Still or Net Movie mode 7 Application Switch drop down list Switches between the Still image and Net movie modes using a drop down list 4 Effects button Displays the special effects that you can apply to your pictur...

Page 85: ...ndow has four tabs Capturing Mode You can choose between Normal Self timer or Panorama Capture modes Image Size Select the image size horizontal by vertical in pixels Image Quality Set the quality of your pictures as they are being saved by selecting Fine Standard or Economy image quality Destination Select a file destination for your pictures Still Image Options window ...

Page 86: ...op down list to view and customize the available effects Capturing a picture in Still mode 1 Use your digital camera or camcorder to locate the image you want to capture When you see the desired image in the Smart Capture window click Effect Setting window You can use a different special effect for each picture or you can remove all special effects by clicking on the No Effects button ...

Page 87: ...various functions using the task buttons Delete Discard any or all of your still images by clicking on the Delete button Select a single image or all and the image s is torn and removed from the Still Viewer window Upload Send your still images online to the ImageStation Web site to share with your family and friends ImageStation stores your still images online when you register for this free serv...

Page 88: ... appears 2 Connect your compatible i LINK digital camcorder to your computer with an i LINK cable An image appears in the Smart Capture main window 3 Check that the Mode dial is set to Net Movie Click on the Mode dial to switch between Still mode and Net Movie mode 4 Click on the Options button to view the available options for your movie capture The Recording Options window appears The Recording ...

Page 89: ...ick on the Effects button to select a special image effect The Effect Setting window appears Use the drop down list to view and customize the available effects Capturing a movie in Net Movie mode 1 Use your digital camcorder to locate the view s you want to capture When you see the desired view in either the Smart Capture window or your camcorder s viewfinder press the Capture button to begin reco...

Page 90: ...indow you can perform various functions using the task buttons Delete Discard any frame or the entire movie by clicking on the Delete button The frame or movie is removed from the Movie Player window Upload Compress and send your movies online to the ImageStation Web site to share with your family and friends ImageStation stores your movies online when you register for this free service See Using ...

Page 91: ... to share with family and friends ImageStation requires an Internet connection and registration for the Web based service You must be connected to the Internet before uploading your pictures or movies with Smart Capture and ImageStation Uploading with Movie Player 1 Click on the Upload Button in Movie Player The Compression Settings when Uploading window appears 2 Select the compression rate and p...

Page 92: ...registration wizard guides you through the initial registration process Follow the onscreen instructions If you are already a registered member provide your login name and password The Image Uploader window appears Sony recommends that your movie file size not exceed 254 MB if compressed or 2 GB if not compressed Large movie files take longer to upload to the ImageStation Web site ImageStation Log...

Page 93: ...ner VisualFlow software plays a selected movie or sound file and enables playback of files by other applications such as PictureGear PictureToy Memory Stick Slideshow and Windows Explorer To use VisualFlow 1 From the Start menu point to Programs point to VisualFlow and then click on VisualFlow 2 Click on an icon in the View section on the main toolbar to select a display layout 3 Click on an icon ...

Page 94: ... prevents large video captures from consuming the available space on your C partition To maintain optimum performance of DVgate software you should defragment or format the D partition regularly To defragment a partition Click the Start button in the Windows taskbar Click Programs then Accessories then System Tools and then Disk Defragmenter The Disk Defragmenter window appears Select the drive yo...

Page 95: ... in Application Driver and System Recovery CDs Your notebook comes with the following application and system recovery CDs To use your recovery CDs see Using Your Recovery CDs for more information Application Recovery CD s Sony Electronics Inc This CD enables you to reinstall individual applications if they become corrupted or erased Driver Recovery CD s Sony Electronics Inc This CD enables you to ...

Page 96: ...ion You can also use the Application Recovery CD to install Windows 2000 drivers on your notebook To use the Application Recovery CD s 1 Turn on your notebook If your notebook is already on close all applications 2 When the Windows desktop appears insert the Sony Application Recovery CD in the optical drive The Application Recovery utility loads automatically 3 When the Application Recovery menu a...

Page 97: ...plications using VAIO Support Agent The Driver Recovery CD utility has an information vault that contains the original characteristics for the preinstalled software applications that are protected by VAIO Support Agent Using the System Recovery CD s You can use the System Recovery CD s to reinstall the operating system and software titles that shipped with your notebook if they become corrupted or...

Page 98: ... menu appears follow the on screen instructions to complete the recovery process If your notebook does not start from the Recovery CD 1 Press the power button and hold it for more than four seconds to turn off the notebook 2 Turn on the notebook When the Sony logo is displayed press the F2 key The BIOS setup menu screen appears 3 Press the arrow keys to select the Exit menu 4 Press the arrow keys ...

Page 99: ... may include one or two System Recovery CDs If you have two System Recovery CDs insert the first CD to run the System Recovery program You are prompted to insert the second CD once the information from the first CD has been installed The recovery process takes from 30 minutes to 60 minutes to complete After recovering your system using the SRCD you may be prompted to insert your ARCD after restart...

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Page 101: ...your notebook may come with an online manual These manuals are stored on the hard disk drive as online help files You can find the help files from the Help menu under specific software application Some software applications may come with a printed manual 3 Operating System Online Support Your notebook comes preinstalled with Microsoft Windows For operating system support you can access Microsoft c...

Page 102: ...es you with instant access to information on commonly encountered problems Enter a description of your problem and the Knowledge Database searches for the corresponding solutions online You can access Sony PC Support at http www sony com pcsupport 6 Sony Fax on Demand This service which requires a fax machine or your fax software provides answers to commonly asked questions You can use this automa...

Page 103: ...a problem develop with one of the protected applications you can use the Quick Fix Wizard feature to retrieve the date time snapshot that was recorded when the application worked correctly The Quick Fix Wizard repairs the protected application files without altering the data files you have created using the application To use the Quick Fix Wizard follow these steps 1 From the VAIO Support Agent ma...

Page 104: ...n Solutions Common Solutions offers automated One Click Fixes to repair common software problems These solutions can integrate information such as knowledge base articles and Frequently Asked Questions FAQs You can run One Click Fixes directly from VAIO Support Agent or from a Web browser To view a list of software applications protected by VAIO Support Agent click on the Pick the software drop do...

Page 105: ... support com provides a list of SupportActions available on your computer s hard disk drive VAIO Support Local Server http sdcglobal4 sel sony com provides a list of SupportActions available from the Internet Common Solutions dialog box 1st level Connect to the Internet before attempting to view the category Vaio Support Local Server http sdcglobal4 sel sony com This category is unavailable withou...

Page 106: ...nt as a background process Every 24 hours the Agent self activates to contact the Sony Support Server to check for new updates or fixes needed for your system This updating action only occurs while you are connected to the Internet and when more than 24 hours has passed since the last update Each time the VAIO Support Agent prepares to check for updates the Agent Status Update dialog box appears a...

Page 107: ...to contact the Sony Support Server for any updates or fixes The Agent discontinues any update retrieval and does not prompt again for your permission to update Deny the Agent your permission to contact the Sony Support Server for the current update or fix The Agent discontinues the current update retrieval but prompts again for your permission for the next scheduled update Update Notification Once...

Page 108: ... view the update VAIO Support Agent Properties To control the VAIO Support Agent automatic update feature follow these steps 1 In the VAIO Support Agent main screen select Tools then select Properties The VAIO Support Agent Properties dialog box appears 2 Select one of three options to customize the automatic update feature 3 Click OK When clicking on the flashing ambulance icon you must be connec...

Page 109: ...atest software updates for your protected software Support Central also lets you contact live support agents for additional help 1 Connect to the Internet 2 From the VAIO Support Agent main window click Support Central The Support Central Welcome page appears 3 Click Enter Portal to begin using Support Central First time users will be asked to register with Support Central You must have Internet a...

Page 110: ...Central retains your registration information so you are only required to register once If you log on to your computer with a different user name or have recovered your system using the System Recovery CDs Support Central may require you to register again Support Central Registration page ...

Page 111: ...ent Issues page displays enabling you to continue working on your open issues or to close them if you are finished Support Central has a tracking feature that stores your current issues enabling you to return and work on them later Support Central Current Issues page ...

Page 112: ...sues Software Support Information Adobe Acrobat Reader Adobe Photoshop Elements Adobe Premiere LE Adobe Systems Inc America Online America Online Support Central Support Wizard page You must be connected to the Internet to use Support Central Web site http www adobe com phone 206 675 6126 fee based support e mail techdocs adobe com hours M F 6 AM 5 PM PT Web site http www aol com phone 800 827 333...

Page 113: ...rcsoft com http www photoisland com phone 510 440 9901 fax 510 440 1270 e mail techsupport arcsoft com hours M F 8 30 AM 5 30 PM PT Web site http www compuserve com phone 800 848 8990 Web site s http www roxio com en support phone 408 934 7283 hours M F 6 AM 5 PM PT Web site http help earthlink net techsupport phone 800 890 5128 800 890 6356 e mail support earthlink net hours 7 days a week 24 hour...

Page 114: ...nline support is free of charge hours M F 6 AM 5 PM PT Web site http www prodigy com phone 800 213 0992 hours M F 7 AM 3 AM ET Web site s http service real com rjoptions html http service real com help call html phone 206 674 2680 fax M F 8 AM 6 PM PT Sat Sun 7 30 AM 4 PM PT Web site http www sony com pcsupport phone 888 4SONYPC 888 476 6972 Support from 1 888 SONYPC is free of charge for 90 days ...

Page 115: ...the Sony Service Center nearest you call 1 888 4SONYPC 1 888 476 6972 or find Sony Customer Service on the Web at http www sony com pcsupport Web site http www sony com pcsupport phone 888 4SONYPC 888 476 6972 Support from 1 888 4SONYPC is free of charge for 90 days after the original date of purchase hours 7 days a week 24 hours a day Web site http www intervideo com phone 510 651 0888 ...

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Page 117: ...t the power indicator on the front panel of the notebook indicates that the power is on Check that the battery packs are inserted properly and that they are charged Make sure there is no floppy disk in the floppy disk drive Confirm that the power cord and all cables are connected firmly as described in the Connecting a Power Source section of your printed QuickStart If you plugged the notebook int...

Page 118: ...ars 7 Select Yes and then press Enter The notebook restarts My notebook starts but the message Operating system not found appears and Windows does not start Make sure there is no floppy disk in the floppy disk drive non bootable If a non bootable floppy disk is in the drive follow these steps 1 Turn off the notebook and then remove the floppy disk 2 Restart the notebook and confirm that Windows st...

Page 119: ...en click Restart Windows Me If you cannot restart as described in the preceding step you can restart the notebook by pressing Ctrl Alt Delete simultaneously twice Windows 2000 If you cannot restart as described in the preceding step you can restart the notebook by pressing Ctrl Alt Delete simultaneously and clicking Shut Down on the Windows Security screen If the previous step does not work press ...

Page 120: ... feature is enabled is displayed If the message reads Hibernate feature is disabled click the Enable button 4 Click OK and restart your notebook The Power Management setting is not responding Your notebook s operating system may become unstable if it is interrupted or if you attempt to make changes before the notebook completely enters a lower power state such as Hibernate To restore the notebook ...

Page 121: ...e display mode may be set to external display mode Press and hold the Fn key while pressing F7 several times My LCD screen continues to show the previous screen Press the Windows key and D key twice to refresh the screen The image on my connected external display is not centered or sized properly Use the controls on your external display to adjust the image See the manual that accompanied your dis...

Page 122: ... are still experiencing problems use your supplied Application Recovery CD s to reinstall the mouse drivers See Using Your Recovery CDs for more information My touchpad does not work properly You may have disabled the touchpad without a mouse being connected to the notebook To enable the touchpad 1 Press the Windows key and use the arrow keys to select Programs and then Sony Notebook Setup 2 Selec...

Page 123: ... described in the step above press and hold the power button for more than four seconds to turn off the notebook If the pointer does not move while playing a disc press Ctrl Alt Delete simultaneously to stop playback and restart the notebook If this procedure does not work ensure that another mouse was not installed You may need to use your supplied Driver Recovery CD s to reinstall the touchpad d...

Page 124: ...use in the optical drive and cause the drive to malfunction If a region code warning appears when you try to use your optical drive it may be that the DVD you are trying to play is incompatible with the optical drive Check the region code listing on the DVD packaging Condensation may cause the notebook to malfunction If this occurs do not use it for at least one hour My optical drive tray does not...

Page 125: ...ecific files that are located on the application CD Insert the disc and try starting the program again Make sure you place the CD in the tray with the label side facing up I cannot use the DVgate software If your notebook is using the Ultimate Battery Life profile for its power saving mode you cannot use DVgate or Smart Connect software Please select another profile Preferably connect your noteboo...

Page 126: ...with a V 90 K56flex compatible modem Many factors may influence modem connection speed including telephone line noise or compatibility with telephone equipment such as fax machines or other modems If you think your modem is not connecting properly to other PC based modems fax machines or your Internet Service Provider ISP check the following Have your phone company check that your phone line is fr...

Page 127: ...s are powered by batteries check that the batteries are inserted properly and that they are charged If you have connected an audio cable to the Headphone jack disconnect the cable If you are still experiencing problems use the supplied Driver Recovery CD s to reinstall the drivers See Using the Driver Recovery CD s for more information My microphone does not work If you are using an external micro...

Page 128: ... icon on the desktop then select Properties Click the Device Manager tab Select Refresh then click OK The printer should function properly Windows 2000 Only Double click My Computer icon on the desktop then double click on the Control Panel folder Double click on the Printers folder Right click on the icon of the printer that is not functioning and select Properties to access the Properties window...

Page 129: ...plication Recovery CD 96 Applications key 9 attaching port replicator 34 Audio tab 51 B Basic Advanced tab 51 Battery information 55 battery packs charge status icons 56 charging 23 indicator lights 10 22 removing 22 24 brightness adjusting 11 built in speakers See also speakers 11 buttons Eject 16 17 Start Windows 98 50 C cameras digital video recorder 44 ...

Page 130: ...CD RW DVD Combo Drive 15 16 19 using 15 charging battery packs 23 coin operated telephones 31 computer 101 customizing 49 setup screen 50 troubleshooting 117 connecting coin operated telephones 31 digital video recorder 44 external speakers 46 hard drives 19 microphone 46 monitor 39 multimedia computer display 40 multiple phone lines 31 network 19 34 parallel port printer 38 party phone lines 31 P...

Page 131: ...video camera 44 display mode 57 options 41 selecting 41 Driver Recovery CD 97 drives installing additional hard disk 19 DV In Out 44 DVD ROM drive closing tray 17 opening tray 16 using 15 DVD ROMs handling 18 E Eject button 16 17 ejecting battery packs 24 CD ROM DVD ROM discs 17 weight saver 27 Escape key 8 expansion memory configuration 62 external devices ...

Page 132: ...ng 123 floppy disks troubleshooting 123 Fn key 9 combination commands 11 function keys 9 H handling CD ROMs and DVD ROMs 18 hard drives indicator light 10 installing additional 19 hardware online support 101 Help Mouseware 13 Hibernation mode 11 29 I i LINK 44 IEEE 1394 44 indicator lights 10 battery 10 22 Caps Lock 10 hard drive 10 Num Lock 10 Scroll Lock 10 Insert key 9 ...

Page 133: ...eyboard 9 L LCD selecting to display output 41 troubleshooting 121 lever weight saver release 25 M Maximum Battery Life power setting 53 Maximum Performance power setting 53 memory module expansion 62 installing 63 removing 62 microphone connecting 46 troubleshooting 127 modem troubleshooting 126 monitor connecting 39 selecting 41 ...

Page 134: ...ieShaker instructions 70 multimedia computer display 40 multiple phone lines 31 N navigation keys 9 network connecting 19 jack 34 port replicator 34 Notebook Setup tabs 51 Num Lock indicator light 10 O opening DVD ROM drive tray 16 operator keys 9 Optical Drive using 15 optical drive CD RW DVD Combo Drive 16 output devices adding 38 39 P parallel port printer connecting 38 party phone lines 31 ...

Page 135: ...ter 38 39 Serial port 34 power 10 power management settings 51 Power Management Off power setting 53 Power On Password tab 51 power saving modes Hibernation 11 29 Standby 29 Video Standby 11 power setting AC Profile 53 Maximum Battery Life 53 Maximum Performance 53 Power Management Off 53 Standby 55 Video Standby 55 PowerPanel activating 52 ...

Page 136: ...CD 96 removing floppy disk drive 14 memory module 62 replacing battery packs 22 restoring data 96 S Scroll Lock indicator light 10 second battery pack 22 selecting display 41 LCD 41 monitor 41 Serial port 34 setting up your PC support 101 setup screen About This Computer tab 51 Audio tab 51 Basic Advanced tab 51 displaying 50 Power On Password tab 51 Printer tab 51 Touchpad tab 51 ...

Page 137: ...enter 115 speakers external 46 switching 11 troubleshooting 126 volume 11 Standby mode 11 29 55 Start button 50 switching display 11 monitor 11 T touchpad 12 Touchpad tab 51 troubleshooting 117 startup 117 U USB connecting 44 connector 44 mouse 44 USB port printer connecting 39 V VAIO Support Agent 102 video camera 44 Video Standby mode 11 ...

Page 138: ...ted 138 viewing the amount of memory 64 VisualFlow application 93 volume control 11 W weight saver attaching 23 connecting 26 fold out arm 26 removing 27 window design of Sony software 59 Windows Find window 9 help 9 key 9 key combinations 9 taskbar 119 Windows Explorer 9 ...

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