Getting Help
Troubleshooting
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My modem connection is slow
Many factors influence modem connection speed, including telephone line noise or
compatibility with telephone equipment (such as fax machines or other modems). If
you think your modem is not connecting properly to other PC-based modems, fax
machines, or your Internet Service Provider, check the following:
Have your phone company check that your phone line is free from any line noise.
If your problem is fax-related, check that there are no problems with the fax
machine you are calling and that it is compatible with fax modems.
If you are having a problem connecting with your Internet Service Provider, check
that the ISP is not experiencing technical problems.
If you have a second phone line available, try connecting the modem to that line.
My Modem Cannot Establish a Connection
The modem dialing mode may be incompatible with your telephone line.
Check the dialing mode:
1
Open
My Computer
,
2
Open the
Control Panel
,
3
Click
View all Control Panel options
if all options are not displayed
4
Open
Modems
,
5
Select
COM One Platinium Card Discovery V.90
,
6
Choose
Dialing Properties
.
Modify the dialing property
Pulse dial
or
Tone dial
according to your telephone line.
