Getting Help
Troubleshooting
Sony
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My computer does not shut down
It is best to shut down your computer using the
Shut Down
command on the
Windows
®
Start menu. Using other methods, including those listed here, may result in
loss of unsaved data. If the
Shut Down
command does not work properly, follow these
steps:
Restart the computer by pressing
Ctrl + Alt + Delete
and by choosing
Shut Down
.
If this does not work, press the power button and hold it for at least four seconds,
this turns off the power.
Unplug the computer from the AC adapter and remove the battery pack from your
computer.
My computer “locks up”
Try restarting the computer. On the Windows taskbar, click the
Start
button, click
Shut Down
and then choose
Restart
.
If you cannot restart as described in the preceding step, you can restart the
computer by pressing
Ctrl+Alt+Delete
once and then clicking Shut Down in the
Task manager of Windows.
If the previous step does not work, press the power button and hold it for at least
four seconds. This turns off the power.
If your computer locks up while playing a CD-ROM, stop the CD-ROM, and
restart the computer by pressing Ctrl+Alt+Delete and choosing Shut Down.
My software program
locks up
or crashes
Contact the software publisher or designated provider for technical support. Please
refer to your Software guide for information on how to contact them.
Pressing
Ctrl+Alt+Delete
may result in data loss in files
that are currently open.
