Sony SRS-XB501G Help Manual Download Page 55 | Manualshive

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Wireless Speaker

SRS-XB501G

When you have an issue

Do the following before you request a repair service.

Read the relevant instruction and troubleshooting topics in this Help Guide.

Charge the speaker.
You may be able to resolve some issues by charging the built-in battery. Use the supplied AC adaptor for charging.

Restart the speaker.
Press and hold the

(power) button on the speaker for about 8 seconds.

Initialize the speaker.
All the settings, including the volume setting, are cleared and the pairing (device registration) information is deleted.

Visit our customer support home page.

If none of the above works, consult your nearest Sony dealer.

Related Topic

Customer support website

Restarting the speaker

Initializing the speaker

4-739-042-11(2) Copyright 2018 Sony Corporation

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Summary of Contents for SRS-XB501G

Page 1: ... controls Installing the Google Home app and making the initial settings Changing your Google Assistant language Power source charging Connecting the speaker to an AC outlet Turning the power on Turning the power off Charging USB devices such as smartphones Lighting function Turning on off the speaker s light Lighting function Using Google Assistant 1 ...

Page 2: ...tening to music from the connected BLUETOOTH device Terminating the BLUETOOTH connection After use Enjoying switching the sound effects Using Sony Music Center What you can do with Sony Music Center Installing Sony Music Center Using Fiestable What you can do with Fiestable Installing Fiestable Information About the indicators About software update Notes on use Precautions Notes on charging Notes ...

Page 3: ...ck sound distorts interrupts Sound becomes low while in use Network connection Unable to connect to a network via a Wi Fi connection BLUETOOTH Pairing device registration fails Unable to connect the speaker to a BLUETOOTH device with One touch connection NFC LED The LINK indicator is flashing in white The status indicators Google Assistant are flashing in blue or purple The power indicator is flas...

Page 4: ... Assistant trigger You can press and hold this button for about 3 seconds to start talking with Google Assistant 2 LINK indicator 3 CHARGE indicator 4 2 volume buttons 5 LIVE button with indicator 6 LIGHT button Turns on off the lighting By default the lighting is turned on 7 BLUETOOTH button with indicator PAIRING button This button is disabled before the Google Assistant setup is complete 8 4 ...

Page 5: ...11 lb 1 oz or more Depending on the tripod specifications the speaker attached on the tripod may not face in an adequate direction 15 USB Type C connector This connector supports 2 way charging It can be used for charging this speaker or an external device Depending on the specifications of the USB device power charging from the speaker may not be available 16 DC IN 12V connector 17 Cap The cap pl...

Page 6: ...AN router as possible 3 Establish a wireless connection from the smartphone iPhone to the wireless LAN router 1 Take a note of the SSID and the password encryption key of the connected wireless LAN router Some of the wireless LAN routers have multiple SSIDs Be sure to take a note of the SSID that you used for establishing the wireless connection from the smartphone iPhone For details refer to the ...

Page 7: ...are disabled before the Google Assistant setup is complete Use of the Wi Fi 5 GHz band is restricted to indoors only When using wireless connections outdoors disable the Wi Fi 5 GHz band For details on the wireless LAN settings refer to the operating instructions supplied with the wireless LAN router Related Topic Disabling the Wi Fi 5 GHz band 4 739 042 11 2 Copyright 2018 Sony Corporation 7 ...

Page 8: ...d languages visit the website at assistant google com intl en_us USA assistant google com intl en_ca Canada assistant google com intl en_uk United Kingdom assistant google com intl fr_fr France assistant google com intl de_de Germany assistant google com intl en_au Australia Related Topic Installing the Google Home app and making the initial settings 4 739 042 11 2 Copyright 2018 Sony Corporation ...

Page 9: ...t from the speaker depending on the remaining built in battery power The voice guidance is available in English only 80 or more Battery fully charged Make sure that the speaker is turned off 1 If an AC power cord is supplied connect it to the supplied AC adaptor If an AC power cord is not supplied proceed to step 2 According your country or region the shape of the plug on the AC adaptor and the co...

Page 10: ...imum The lighting function is set to on factory default settings The Sound Mode is set to EXTRA BASS factory default settings The built in battery life above is measured using the specified music source Actual performance time may vary from the listed time due to the volume songs played surrounding temperature and usage conditions When the built in battery is running low When the CHARGE indicator ...

Page 11: ...ciently When you use the speaker at a loud volume for a long time the built in battery may run low even if the speaker is connected to an AC outlet As a result sound becomes low This is not a malfunction Turn off the speaker and charge the built in battery sufficiently The maximum power output will be lower when the built in battery is running low In an extremely cold or hot environment charging s...

Page 12: ...er turns off automatically Charge the built in battery When the CHARGE indicator flashes slowly in orange the built in battery is running at less than 10 and needs to be charged Related Topic Turning the power off Connecting the speaker to an AC outlet Turning on off the speaker s light Lighting function 4 739 042 11 2 Copyright 2018 Sony Corporation Press the power button The power indicator ligh...

Page 13: ...When the alarm timer settings are specified on Google Assistant do not turn off the power Once the speaker is turned off the alarm timer may not work successfully 4 739 042 11 2 Copyright 2018 Sony Corporation Press the power button The power indicator turns off 1 13 ...

Page 14: ...CHARGE indicator flashes slowly in orange the battery is running low and needs to be charged Charge the built in battery The USB Type C connector does not support music playback Depending on the specifications of the USB device power charging from the speaker may not be available Related Topic Connecting the speaker to an AC outlet Turning the power on 4 739 042 11 2 Copyright 2018 Sony Corporatio...

Page 15: ...n on Sony Music Center you can turn on off the lighting function or choose the various lighting modes RAVE For dance music with heavy use of flashes When you purchase the speaker RAVE is set CHILL For relaxing music RANDOM FLASH OFF For all kinds of music including dance music with no use of flashes HOT Lighting with warm color flashes COOL Lighting with cool color flashes Turn on the speaker The ...

Page 16: ...ghting with white flashes Note When the speaker s light is strong brighten the room or turn off the lighting Related Topic What you can do with Sony Music Center 4 739 042 11 2 Copyright 2018 Sony Corporation 16 ...

Page 17: ... saying Ok Google to the speaker For the latest voice commands visit one of the websites listed below For customers in the USA assistant google com intl en_us For customers in Canada assistant google com intl en_ca For customers in the United Kingdom assistant google com intl en_uk For customers in France assistant google com intl fr_fr For customers in Germany assistant google com intl de_de For ...

Page 18: ...LIVE button and the LIGHT button simultaneously until the LINK indicator flashes in orange about 4 seconds The Wi Fi 5 GHz band is disabled To enable the Wi Fi 5 GHz band Press and hold the LIVE button and the LIGHT button simultaneously until the LINK indicator flashes in green about 4 seconds The Wi Fi 5 GHz band is enabled For details on the wireless LAN settings refer to the operating instruct...

Page 19: ... music after a BLUETOOTH connection is established Hint For details on operating a BLUETOOTH device refer to the operating instructions supplied with the BLUETOOTH device After the Google Assistant setup is complete press and hold the BLUETOOTH button PAIRING button until the BLUETOOTH indicator starts flashing quickly The speaker is placed in BLUETOOTH pairing mode 1 Perform the pairing procedure...

Page 20: ...TOOTH device there is no need to pair them again except in the following cases Pairing information is deleted due to repair work etc The pairing information of the speaker is deleted from the BLUETOOTH device The speaker is initialized All pairing information will be deleted The speaker can be paired with multiple devices but can only have a BLUETOOTH connection with one paired device at a time Vi...

Page 21: ... the N mark symbol or location designated on each device Do the following before starting Stop playback on the device Turn down the volume of the device and speaker to avoid sudden loud sound output from the speaker Depending on the device the volume of the device will be synchronized with the speaker Cancel the screen lock on the device Even if your WALKMAN is compatible with the NFC function it ...

Page 22: ... Move the device over the N mark symbol of the speaker slowly If the NFC compatible device is in a case remove the case If the speaker is connected with another device via a BLUETOOTH connection touching the NFC compatible device to the speaker disconnects the connection and establishes a BLUETOOTH connection with the speaker One touch connection switching Related Topic Listening to music from the...

Page 23: ...et via the AC adaptor supplied or a USB AC adaptor commercially available or charge the built in battery sufficiently Prepare the operating instructions supplied with the computer for reference Stop playback on the computer Turn down the volume of the computer and speaker to avoid any sudden loud sound output from the speaker Prepare to search for the speaker on the computer For Windows 10 Select ...

Page 24: ...wer indicator varies For details refer to the following topic About the indicators 1 After the Google Assistant setup is complete press and hold the BLUETOOTH button PAIRING button until the BLUETOOTH indicator starts flashing quickly The speaker enters pairing mode 3 Search for the speaker on the computer Connecting the speaker to the computer via a BLUETOOTH connection 4 24 ...

Page 25: ...set up for Google Assistant If the speaker s name does not appear on the screen repeat the procedure from step After pairing the BLUETOOTH connection establishes automatically and Connected music will be displayed on the screen Proceed to step 2 Click Add a device 1 Select the name of the speaker you set up for Google Assistant and click Next 2 25 ...

Page 26: ... appear in the bottom left of the speaker icon during installation When the mark disappears driver installation is complete Proceed to step 3 Register the speaker to the computer For Windows 10 After pairing the BLUETOOTH connection establishes automatically and Connected music will be displayed on the screen Proceed to step For Windows 8 1 5 Right click on the name of the speaker you set up for G...

Page 27: ...on the speaker icon proceed to the next step substep 3 If the name of the speaker you set up for Google Assistant does not appear right click on the Sound screen and select Show Disabled Devices from the menu that appears Then proceed to the next step substep 3 2 Right click on the speaker s name and select Connect from the menu that appears 3 27 ...

Page 28: ...ear on the speaker icon on the Sound screen Proceed to step If you cannot click Connect for the speaker select Disable for the Default Device that currently has a checkmark green Double click on the name of the speaker you set up for Google Assistant in Devices 1 28 ...

Page 29: ...pplied with the computer Click Listen to Music When the speaker is connected a checkmark will appear 2 Follow the instructions on the BLUETOOTH device screen to establish a BLUETOOTH connection When the BLUETOOTH connection is established the BLUETOOTH indicator switches from flashing to a steady light 6 29 ...

Page 30: ... computer there is no need to pair them again except in the following cases Pairing information is deleted due to repair work etc The pairing information of the speaker is deleted from the computer The speaker is initialized All pairing information will be deleted The speaker can be paired with multiple devices but can only have a BLUETOOTH connection with one paired device at a time The passkey o...

Page 31: ...mmercially available or charge the built in battery sufficiently Prepare the operating instructions supplied with the computer for reference Stop playback on the computer Turn down the volume of the computer and speaker to avoid any sudden loud sound output from the speaker Depending on your computer turn on the built in BLUETOOTH adaptor If you do not know how to turn on the BLUETOOTH adaptor or ...

Page 32: ...for the speaker on the computer 3 Select System Preferences Bluetooth in the taskbar on the right bottom of the screen 1 Select the name of the speaker you set up for Google Assistant from the Bluetooth screen then click Pair 2 Check that the BLUETOOTH indicator has switched from flashing to a steady light When the speaker is connected to the computer the BLUETOOTH indicator stays lit 4 32 ...

Page 33: ...r them again except in the following cases Pairing information is deleted due to repair work etc The pairing information of the speaker is deleted from the computer The speaker is initialized All pairing information will be deleted The speaker can be paired with multiple devices but can only have a BLUETOOTH connection with one paired device at a time The passkey of the speaker is 0000 If a passke...

Page 34: ... device adjusting the volume of the speaker may not be possible on the BLUETOOTH device while playback on the device is stopped paused On the BLUETOOTH device make sure that a BLUETOOTH connection is established with the speaker 1 Start playing music on the BLUETOOTH device 2 Adjust the volume by pressing the volume buttons on the speaker or operating the BLUETOOTH device When you press the volume...

Page 35: ...OTH device it may be necessary to adjust the volume or set the audio output setting on the connected device Noise or sound interruption may occur depending on the BLUETOOTH device connected with the speaker the communication environment or the usage environment Video viewing using a BLUETOOTH connection is not recommended A slight misalignment occurs in video and audio Related Topic Pairing and co...

Page 36: ... BLUETOOTH device For details refer to the operating instructions supplied with the device Turn off the BLUETOOTH device Turn off the speaker Touch the NFC compatible device on the N mark symbol of the speaker again if your device has the NFC function Note When you finish playing music the BLUETOOTH connection may terminate automatically depending on the BLUETOOTH device Related Topic Turning the ...

Page 37: ...off White Heavy bass sound LIVE SOUND White White Realistic sound Press the LIVE button Each time you press the button the LIVE SOUND mode and the EXTRA BASS mode are switched 1 Press and hold the BATTERY button and the LIVE button at the same time for about 5 seconds The color of the power indicator is changed to green from white and the Sound Mode switches to the STANDARD mode If you press and h...

Page 38: ...ing to music from the connected BLUETOOTH device What you can do with Sony Music Center 4 739 042 11 2 Copyright 2018 Sony Corporation Music Center Tap the name of the speaker you set up for Google Assistant 2 Tap Settings Sound Sound Mode Preset Mode to select the Sound Mode STANDARD EXTRA BASS LIVE SOUND 3 38 ...

Page 39: ...ity setting and equalizer adjustment Built in battery level indication Lighting Illumination setting switching the lighting mode Hint What you can control with Sony Music Center varies depending on the connected device Be aware that Sony Music Center and Music Center for PC are different apps The specifications and design of the app may change without notice Related Topic Installing Sony Music Cen...

Page 40: ...s a problem such as no sound being emitted uninstall Sony Music Center and try to connect via BLUETOOTH again For details about Sony Music Center refer to Google Play or the App Store Depending on your contract downloading the app may require communication charges Related Topic What you can do with Sony Music Center 4 739 042 11 2 Copyright 2018 Sony Corporation Download Sony Music Center from Goo...

Page 41: ...with Fiestable DJ control You can change sound quality in accordance with the playing music DJ effects or play sound effects Samplers DJ effects Isolator Flanger Wah and Pan Samplers Drums Voice etc Illumination You can change the color flashing speed or flashing pattern of the lighting on the speaker Motion control You can adjust the volume or play sound effects Samplers by shaking or tilting you...

Page 42: ...Hint What you can control with Fiestable varies depending on the connected device The specification and design of the app may change without notice 4 739 042 11 2 Copyright 2018 Sony Corporation 42 ...

Page 43: ...Note When using an Android smartphone you can activate Fiestable only via Sony Music Center Related Topic What you can do with Fiestable 4 739 042 11 2 Copyright 2018 Sony Corporation Download Fiestable from Google Play or the App Store and install it 1 When the installation is completed start Fiestable from the Sony Music Center screen 2 43 ...

Page 44: ...ating temperature between 5 and 35 41 F and 95 F Then charge the built in battery again LINK indicator Turns off The speaker is turned off Lights up white The speaker is turned on The EXTRA BASS mode or LIVE SOUND mode is set When you purchase the EXTRA BASS is set Lights up green The speaker is turned on The STANDARD mode is set The EXTRA BASS and LIVE SOUND modes are not set Flashes white or gre...

Page 45: ...NFC signals Lights up The LIVE SOUND mode is set Turns off The EXTRA BASS or STANDARD mode is set The LIVE SOUND mode is not set Flash blue When two of the four indicators flash the speaker is preparing for initialization When each one of the four indicators flashes subsequently from left to right the speaker is installing the software All light up white The speaker is attempting to detect the voi...

Page 46: ...hile the speaker is connected to the Internet via a Wi Fi network No user operations to obtain updates are required Note Check the status indicators Google Assistant and the LINK indicator for the state of software update Related Topic About the indicators The LINK indicator is flashing in white 4 739 042 11 2 Copyright 2018 Sony Corporation 46 ...

Page 47: ... circuitry At high temperature the charging may stop or the volume may reduce to protect the battery Even if you do not intend to use the unit for a long time charge the battery to its full capacity once every 6 months to maintain its performance About Privacy Policy To customers using Sony Music Center who have agreed to the collection of information on how they use the unit You can check the pri...

Page 48: ...t completed Ambient temperature exceeds the range of 5 C 35 C 41 F 95 F There is a problem with the built in battery When charging to the built in battery continues for a long time Note Charging time varies depending on built in battery usage conditions Charge the speaker in an ambient temperature between 5 C and 35 C 41 F and 95 F The speaker becomes warm during charging This is not a malfunction...

Page 49: ...o the factory defaults If you use in Internet service such as music service information about the speaker may be retained by the service provider In this case contact the network service provider to delete that information The speaker has a built in rechargeable battery When you dispose of this speaker contact your nearest Sony dealer Related Topic Initializing the speaker 4 739 042 11 2 Copyright...

Page 50: ...he shower may cause a malfunction Do not pour high temperature water or blow hot air from a hair dryer or any other appliance on the unit directly Also never use the unit in high temperature locations such as in saunas or near a stove Handle the cap with care The cap plays a very important role in maintenance of the water resistant performance When using the unit make sure that the cap is closed c...

Page 51: ...4 739 042 11 2 Copyright 2018 Sony Corporation 51 ...

Page 52: ...ts surface may cause the speaker to freeze and malfunction Prevent chemical products such as sunscreen or suntan oil from sticking onto the speaker Wipe it off quickly if it has made contact Leaving it on the surface of the speaker may cause discoloration or damage surface cracks etc of the speaker If the surface of the speaker gets dirty wipe it with a soft cloth containing a little neutral deter...

Page 53: ...other countries App Store is a service mark of Apple Inc registered in the U S and other countries Use of the Made for Apple badge means that an accessory has been designed to connect specifically to the Apple product s identified in the badge and has been certified by the developer to meet Apple performance standards Apple is not responsible for the operation of this device or its compliance with...

Page 54: ...stance visit one of the customer support websites listed below For customers in Americas https www sony com am support For customers in Europe https www sony eu support For customers in other countries regions https www sony asia com support 4 739 042 11 2 Copyright 2018 Sony Corporation 54 ...

Page 55: ...upplied AC adaptor for charging Restart the speaker Press and hold the power button on the speaker for about 8 seconds Initialize the speaker All the settings including the volume setting are cleared and the pairing device registration information is deleted Visit our customer support home page If none of the above works consult your nearest Sony dealer Related Topic Customer support website Resta...

Page 56: ...ng a USB AC adaptor commercially available make sure the USB AC adaptor has the ability to output in 3 0 A or more Depending on the type and specification of the USB AC adaptor and USB Type C cable the charging time may take a long time Using a USB AC adaptor with an output current of 3 0 A or more and a USB Type C cable conforming to the USB standard is recommended Charging from the other device ...

Page 57: ... supplied to an AC outlet The protection circuit is in operation due to a rise in the internal temperature The power indicator is flashing in red You may be able to resolve the issues by restarting the speaker Related Topic Connecting the speaker to an AC outlet Turning the power on Restarting the speaker The power indicator is flashing in red 4 739 042 11 2 Copyright 2018 Sony Corporation 57 ...

Page 58: ...e off button In a noisy place or a place that is exposed to strong winds or echoes sound reflections the speaker may fail to detect the voice command In such a case press and hold the play button for about 3 seconds This action is equivalent to saying Ok Google to the speaker Make sure that the built in microphone is not blocked You may have given the voice command too quickly for your speaker to ...

Page 59: ... device is not active For detailed instructions refer to the operating instructions supplied with the BLUETOOTH device Make sure that the DJ control function of Fiestable is turned off Move your speaker away from a microwave oven or a wireless LAN device Bring the BLUETOOTH device closer to your speaker If there is an object between the speaker and the BLUETOOTH device move the object out of the w...

Page 60: ...er is being powered by the built in battery only When the built in battery is running low due to long term use at a loud volume even though the speaker was connected to a USB AC adaptor commercially available If the sound becomes low while in use follow the procedure below Related Topic Connecting the speaker to an AC outlet 4 739 042 11 2 Copyright 2018 Sony Corporation Turn off the speaker 1 Cha...

Page 61: ...ake sure that the correct password encryption key is used The password encryption key is case sensitive Be sure to check the case of each letter while entering the SSID No double byte characters are accepted for the SSID Be sure to enter single byte characters Example of confusing characters I upper case I and l lower case L 0 numeral 0 and O upper case O d lower case D and b lower case B 9 numera...

Page 62: ...eaker may cause the speaker to fail to establish a BLUETOOTH connection with a BLUETOOTH device In such a case delete the device information of the speaker from the BLUETOOTH device and perform the pairing procedure once again Update the software on the connected BLUETOOTH device Related Topic Pairing and connecting with BLUETOOTH devices Connecting with a computer via a BLUETOOTH connection Windo...

Page 63: ...the N marked symbol of the speaker Make sure that the NFC function is active on the NFC compatible device For detailed instructions refer to the operating instructions supplied with the NFC compatible device If the NFC compatible device is in a case remove the case NFC receiving sensitivity varies depending on the NFC compatible device If you keep failing to connect disconnect your speaker with th...

Page 64: ...G The LINK indicator is flashing in white The software of your speaker has been updated Wait until the LINK indicator stops flashing Related Topic About the indicators About software update 4 739 042 11 2 Copyright 2018 Sony Corporation 64 ...

Page 65: ...shing in blue or purple The software of your speaker has been downloading or installing the latest software updates Wait until the status indicators Google Assistant stop flashing Related Topic About software update About the indicators 4 739 042 11 2 Copyright 2018 Sony Corporation 65 ...

Page 66: ... with Google Home on the smartphone or iPhone or the BLUETOOTH connection and restart the speaker Then leave the speaker unused for a while and restart the speaker once again If the power indicator still flashes in red after you have left the speaker unused and restarted it contact your nearest Sony dealer Related Topic About the indicators Restarting the speaker Initializing the speaker 4 739 042...

Page 67: ... seconds to reset and turn on the speaker The speaker does not turn on You cannot operate the speaker after you have turned it on You cannot operate the speaker after you have resolved the issues with pairing Hint The information including the Google Assistant settings will be retained 4 739 042 11 2 Copyright 2018 Sony Corporation 67 ...

Page 68: ...e off button until the four status indicators Google Assistant light up in green Initialization takes about 80 seconds When initialization completes the power indicator lights up Initializing the speaker deletes all the information including the Google Assistant settings 4 739 042 11 2 Copyright 2018 Sony Corporation 68 ...

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