Sony SRS-NB10 Help Manual Download Page 3

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Power supply

Unable to turn on the neckband speaker or the neckband speaker suddenly turns off

Sound

No sound/Sound from only one speaker component/Low sound level/Distorted sound/Humming or noise in the speaker output/No
voice or low voice from callers

BLUETOOTH connection

Unable to pair the neckband speaker with a BLUETOOTH device

Reset

Resetting the neckband speaker

Initializing the neckband speaker

Summary of Contents for SRS-NB10

Page 1: ...and controls Power source charging Charging the neckband speaker Turning the power on Turning the power off Automatic Power Off function Making connections Computer connection Connecting the neckband speaker with a computer via a BLUETOOTH connection Windows Connecting the neckband speaker with a paired computer via a BLUETOOTH connection Windows Connecting the neckband speaker with a computer via...

Page 2: ...band speaker with 2 Android smartphones in multipoint connection Connecting the neckband speaker with an Android smartphone and an iPhone in multipoint connection Listening to music BLUETOOTH device Listening to music of a device via BLUETOOTH connection Selecting the quality for music playback via BLUETOOTH connections Codec Terminating the BLUETOOTH connection After use Phone calls Making a vide...

Page 3: ...speaker or the neckband speaker suddenly turns off Sound No sound Sound from only one speaker component Low sound level Distorted sound Humming or noise in the speaker output No voice or low voice from callers BLUETOOTH connection Unable to pair the neckband speaker with a BLUETOOTH device Reset Resetting the neckband speaker Initializing the neckband speaker 3 ...

Page 4: ...n orange or blue Stays lit in orange while battery charging is in progress The power or communication state of the neckband speaker is indicated by the orange or blue indicator 2 DC input port USB Type C 3 Cap 4 microphone off button 5 Speaker components 6 Microphones 2 locations 7 play call button 8 volume buttons 9 The port is not compatible with music playback 4 ...

Page 6: ... of any other devices for battery charging is not guaranteed The indicator stays lit in orange while charging is in progress The estimated charging time varies depending on the power output capacity of the connected commercially available USB AC adaptor In addition it may take longer than the charging time stated below depending on the type and specification of the USB AC adaptor and USB cable The...

Page 7: ...wer 81 100 Battery fully charged 61 80 Battery about 80 41 60 Battery about 60 21 40 Battery about 40 1 20 Battery about 20 Built in battery life using a BLUETOOTH connection About 20 hours The volume level of the neckband speaker is set to 22 About 7 hours The volume level of the neckband speaker is set to maximum 31 Built in battery life after the built in battery is charged for 10 minutes 10 mi...

Page 8: ...the neckband speaker s built in battery in places where water may splash on it The supplied USB Type C cable as well as the USB port behind the cap are not designed for water resistant Even if you do not intend to use the neckband speaker for a long time charge the built in battery sufficiently once every 6 months to maintain its performance When the Android smartphone is configured to establish B...

Page 9: ...peaker Power Off and the neckband speaker automatically turns off Charge the neckband speaker Related Topic Turning the power off Charging the neckband speaker About the indicator on the neckband speaker 5 030 725 11 1 Copyright 2021 Sony Corporation Press and hold the power BLUETOOTH button for about 2 seconds until you hear voice guidance Power ON The neckband speaker turns on and the indicator ...

Page 10: ... off Related Topic Automatic Power Off function 5 030 725 11 1 Copyright 2021 Sony Corporation Press and hold the power BLUETOOTH button for about 2 seconds until you hear voice guidance Power OFF The neckband speaker turns off and the blue indicator goes out 1 10 ...

Page 11: ...f the Automatic Power Off function 5 030 725 11 1 Copyright 2021 Sony Corporation Turn on the neckband speaker 1 Press and hold the power BLUETOOTH button and the volume button at the same time for about 5 seconds When the Automatic Power Off function is deactivated the indicator on the neckband speaker flashes 3 times in orange When the Automatic Power Off function is activated the indicator on t...

Page 12: ...r of your computer to on If the speaker of your computer is set to mute sound does not output on the neckband speaker When the speaker of your computer is set to on Put the neckband speaker into pairing mode When you pair the neckband speaker with a BLUETOOTH device for the first time after purchase or after you initialize the neckband speaker and all the pairing information is deleted from the ne...

Page 13: ...he Bluetooth switch to turn on the BLUETOOTH function and then click Add Bluetooth or other device 3 Click Bluetooth 4 Select SRS NB10 If SRS NB10 does not appear perform the operation again from step 5 After pairing the BLUETOOTH connection establishes automatically and Connected music or Connected voice music will be displayed on the screen Proceed to step 6 13 ...

Page 14: ...screen appears instead of All Control Panel Items select Large icons or Small icons from the View by menu in the top right corner of the screen 1 Click Add a device 2 Select SRS NB10 and click Next If SRS NB10 does not appear perform the operation again from step 3 When the following screen appears click Close The computer begins installing the driver 4 14 ...

Page 15: ...ke time If driver installation takes too much time the Automatic Power Off function of the neckband speaker will cause it to turn off automatically If this happens turn on the neckband speaker again Right click on SRS NB10 in Devices and select Sound settings from the menu that appears 5 Confirm SRS NB10 Stereo on the Sound screen If there is a checkmark green on SRS NB10 Stereo proceed to step 6 ...

Page 16: ...ht click on the Sound screen and select Show Disabled Devices from the menu that appears Then proceed to step 7 Right click on SRS NB10 Stereo and select Connect from the menu that appears When the neckband speaker is connected a checkmark will appear on SRS NB10 Stereo on the Sound screen Proceed to step 7 16 ...

Page 17: ...elect SRS NB10 Although LE_SRS NB10 is first displayed wait until SRS NB10 is displayed If you cannot click Connect for SRS NB10 Stereo select Disable for the Default Device that currently has a checkmark green Follow the on screen instructions to establish a BLUETOOTH connection When a BLUETOOTH connection is established you hear voice guidance BLUETOOTH connected from the neckband speaker and th...

Page 18: ...eleted in the course of repair work etc The neckband speaker is already paired with 8 devices and another device is to be paired The neckband speaker can be paired with up to 8 BLUETOOTH devices When a new device is paired in addition to 8 paired devices the pairing information of the earliest device connected via a BLUETOOTH connection is replaced by the information of the new one The pairing inf...

Page 19: ...r starts flashing in blue When a BLUETOOTH connection is established with the previously connected device you hear voice guidance BLUETOOTH connected On the computer see if a BLUETOOTH connection is established with the neckband speaker If not proceed to step 1 On the computer select the neckband speaker For Windows 10 2 Click the Start button then Settings 1 Click Devices 2 Click the Bluetooth ot...

Page 20: ...tion is established you hear voice guidance BLUETOOTH connected from the neckband speaker and the indicator on the neckband speaker starts flashing in blue 4 On the Start screen click Desktop 1 Right click the Start button and then select Control Panel from the pop up menu 2 Click Hardware and Sound Sound 3 20 ...

Page 21: ...n the Sound screen then select Show Disconnected Devices 4 From the menu that appears select Connect When a BLUETOOTH connection is established you hear voice guidance BLUETOOTH connected from the neckband speaker and the indicator on the neckband speaker starts flashing in blue 5 21 ...

Page 22: ...turning on the neckband speaker may automatically establish a BLUETOOTH connection with the device In such a case turn off the BLUETOOTH function on the previously connected BLUETOOTH device or turn off the device If the neckband speaker fails to establish a BLUETOOTH connection with your computer delete the pairing information of the neckband speaker from the computer and then pair them all over ...

Page 23: ...er of your computer to on If the speaker of your computer is set to mute sound does not output on the neckband speaker When the speaker of your computer is set to on Put the neckband speaker into pairing mode When you pair the neckband speaker with a BLUETOOTH device for the first time after purchase or after you initialize the neckband speaker and all the pairing information is deleted from the n...

Page 24: ...connection When a BLUETOOTH connection is established you hear voice guidance BLUETOOTH connected from the neckband speaker and the indicator on the neckband speaker starts flashing in blue If a BLUETOOTH connection is not established repeat the procedure all over again from step 3 Click the speaker icon in the top right of the screen and select SRS NB10 from Output Device You can now enjoy music ...

Page 25: ...procedure repeat the procedure all over again from step Once the neckband speaker is paired with the BLUETOOTH device there is no need to pair them again except in the following cases Pairing information is deleted in the course of repair work etc The neckband speaker is already paired with 8 devices and another device is to be paired The neckband speaker can be paired with up to 8 BLUETOOTH devic...

Page 26: ...eaker of your computer is set to on Press and hold the power BLUETOOTH button for about 2 seconds until you hear voice guidance Power ON The neckband speaker turns on and the indicator starts flashing in blue When a BLUETOOTH connection is established with the previously connected device you hear voice guidance BLUETOOTH connected On the computer see if a BLUETOOTH connection is established with t...

Page 27: ... profile for music playback A2DP For details refer to the operating instructions supplied with your computer Press and hold the Control button on the keyboard and click SRS NB10 on the Bluetooth screen and then select Connect from the pop up menu When a BLUETOOTH connection is established you hear voice guidance BLUETOOTH connected from the neckband speaker and the indicator on the neckband speake...

Page 28: ...ablish a BLUETOOTH connection with your computer delete the pairing information of the neckband speaker from the computer and then pair them all over again For details of operations on the computer refer to the operating instructions supplied with your computer Related Topic Connecting the neckband speaker with a computer via a BLUETOOTH connection Mac Listening to music of a device via BLUETOOTH ...

Page 29: ...d with the Android smartphone or iPhone at hand for reference Put the neckband speaker into pairing mode When you pair the neckband speaker with an Android smartphone or an iPhone for the first time after purchase or after you initialize the neckband speaker and all the pairing information is deleted from the neckband speaker turning on the neckband speaker automatically puts it into pairing mode ...

Page 30: ...On the iPhone Tap SRS NB10 If SRS NB10 is not displayed on the screen tap at the top right corner and then tap Refresh 4 Tap Settings 1 Tap Bluetooth 2 Tap to change it to 3 Tap SRS NB10 4 30 ...

Page 31: ... example when you use the BLUETOOTH function of the neckband speaker for the first time after purchase the neckband speaker remains in pairing mode If the neckband speaker comes out of pairing mode before you complete the procedure repeat the procedure all over again from step Once the neckband speaker is paired with the BLUETOOTH device there is no need to pair them again except in the following ...

Page 32: ...martphone or iPhone In such a case delete the pairing information of the neckband speaker from the Android smartphone or iPhone and then pair the neckband speaker with the Android smartphone or iPhone all over again The neckband speaker can be paired with multiple devices but can only play music from one paired device at a time Related Topic Listening to music of a device via BLUETOOTH connection ...

Page 33: ...n and the indicator starts flashing in blue When a BLUETOOTH connection is established with the previously connected device you hear voice guidance BLUETOOTH connected On the Android smartphone or iPhone see if a BLUETOOTH connection is established with the neckband speaker If not proceed to step 1 Operate the Android smartphone or iPhone to display the paired devices On the Android smartphone 2 T...

Page 34: ... iPhone delete the pairing information of the neckband speaker from the Android smartphone or iPhone and then pair them all over again For details of operations on the Android smartphone or iPhone refer to the operating instructions supplied with your Android smartphone or iPhone On the iPhone When a BLUETOOTH connection is established you hear voice guidance BLUETOOTH connected from the neckband ...

Page 35: ...kband speaker with an Android smartphone or an iPhone via a BLUETOOTH connection Listening to music of a device via BLUETOOTH connection Terminating the BLUETOOTH connection After use 5 030 725 11 1 Copyright 2021 Sony Corporation 35 ...

Page 36: ...r Windows computers Have the neckband speaker paired with a computer and a smartphone on an individual basis 1 Select Control Panel Devices and Printers on the computer 2 Right click SRS NB10 under Devices and then select Properties from the context menu 3 This operation is available while no BLUETOOTH connection is established Deselect either Audio Sink A2DP or Handsfree Telephony HFP under Servi...

Page 37: ...d smartphone on an individual basis 1 Connect the neckband speaker with a smartphone Operate the smartphone to establish a BLUETOOTH connection with the neckband speaker 2 Operate the connected smartphone to deselect either Call audio HFP or Media audio A2DP Operation example For connection solely with the media audio A2DP profile Tap Settings Device connection Bluetooth and then tap the setting i...

Page 38: ...ices to use in multipoint connection Note With the previously connected smartphone turning on the neckband speaker may automatically establish an HFP or HSP connection and an A2DP connection simultaneously with the smartphone In such a case operate the smartphone to terminate the connection with the neckband speaker and then repeat the above procedure from step 5 030 725 11 1 Copyright 2021 Sony C...

Page 39: ...of the 2 smartphones 1 Operate one of the smartphones to establish a BLUETOOTH connection with the neckband speaker 2 Operate the connected smartphone to deselect either Call audio HFP or Media audio A2DP Operation example For connection solely with the media audio A2DP profile Tap Settings Device connection Bluetooth and then tap the setting icon next to SRS NB10 On the Paired devices screen dese...

Page 40: ...s supplied with your Android smartphone Note On the device connected solely for music playback A2DP in multipoint connection the remaining battery power of the neckband speaker is not correctly displayed Related Topic Charging the neckband speaker 5 030 725 11 1 Copyright 2021 Sony Corporation 40 ...

Page 41: ...e for the BLUETOOTH connection Hint Have the neckband speaker paired with the smartphone and the iPhone on an individual basis 1 Operate the smartphone to establish a BLUETOOTH connection with the neckband speaker 2 Operate the connected smartphone to deselect either Call audio HFP or Media audio A2DP Operation example For connection solely with the media audio A2DP profile Tap Settings Device con...

Page 42: ...plied with your Android smartphone and iPhone Note On the device connected solely for music playback A2DP in multipoint connection the remaining battery power of the neckband speaker is not correctly displayed Related Topic Charging the neckband speaker 5 030 725 11 1 Copyright 2021 Sony Corporation 42 ...

Page 43: ...ith the BLUETOOTH device Note Make sure beforehand that the volume on the BLUETOOTH device and neckband speaker are set to a moderate level to avoid sudden loud sound output from the neckband speaker Depending on the BLUETOOTH device adjusting the volume of the neckband speaker may not be possible on the BLUETOOTH device while playback on the device is stopped paused Connect the neckband speaker w...

Page 44: ...eaker 5 030 725 11 1 Copyright 2021 Sony Corporation Pause Press the play call button during playback to pause Press it again to cancel pause Skip to the beginning of the next track Press the play call button twice quickly during playback Skip to the beginning of the current or previous track Press the play call button 3 times quickly during playback Fast forward the current track While playback i...

Page 45: ...on preference Priority on Sound Quality is the default setting Supported Codecs Priority on Sound Quality default setting The optimal codec is automatically selected from AAC and SBC Priority on Stable Connection SBC is selected Note Depending on your environment selecting the Priority on Stable Connection preference may not help solving the sound interruption issue 5 030 725 11 1 Copyright 2021 S...

Page 46: ...ted from the neckband speaker Note Depending on the BLUETOOTH device you may hear no voice guidance from the neckband speaker Turn off the BLUETOOTH function on the BLUETOOTH device For details refer to the operating instructions supplied with the device Turn off the BLUETOOTH device Turn off the neckband speaker Hint Depending on the BLUETOOTH device ending music playback may automatically termin...

Page 47: ...ter via a BLUETOOTH connection Windows Connect the neckband speaker with a computer via a BLUETOOTH connection 1 Launch a video call application on the computer 2 View the settings 1 of the video call application For video calls on the computer select the BLUETOOTH profile not for music playback A2DP but for phone talking HFP HSP connection While the BLUETOOTH profile for music playback A2DP conne...

Page 48: ...r via a BLUETOOTH connection Mac Connecting the neckband speaker with a paired computer via a BLUETOOTH connection Mac Connecting the neckband speaker with a computer and a smartphone in multipoint connection Terminating the BLUETOOTH connection After use What can I do to solve a problem 5 030 725 11 1 Copyright 2021 Sony Corporation 48 ...

Page 49: ...the neckband speaker Ring tone set on the BLUETOOTH mobile phone Ring tone set on the BLUETOOTH mobile phone only for a BLUETOOTH connection Connect the neckband speaker with a BLUETOOTH mobile phone When a BLUETOOTH connection is established you hear voice guidance BLUETOOTH connected from the neckband speaker and the indicator on the neckband speaker starts flashing in blue 1 Press the play call...

Page 50: ...or the microphones on the neckband speaker It does not affect the microphone settings of the software on your smartphone or computer While the phone is ringing or a phone conversation is in progress adjust the volume by pressing the volume buttons on the neckband speaker or operating the BLUETOOTH mobile phone To turn off the microphones Press the microphone off button on the neckband speaker Whil...

Page 51: ...ic Connecting the neckband speaker with an Android smartphone or an iPhone via a BLUETOOTH connection Terminating the BLUETOOTH connection After use Making a call 5 030 725 11 1 Copyright 2021 Sony Corporation 51 ...

Page 52: ...the neckband speaker starts flashing in blue 1 Operate the BLUETOOTH mobile phone to make a call When you make a call playback pauses and the dial tone is heard from the neckband speaker The neckband speaker is equipped with built in omnidirectional microphones You can talk without considering the locations of the microphones If no dial tone is heard via the neckband speaker The neckband speaker m...

Page 53: ... an Android smartphone or an iPhone via a BLUETOOTH connection Terminating the BLUETOOTH connection After use Receiving a call To turn off the microphones Press the microphone off button on the neckband speaker While a phone conversation is in progress pressing the microphone off button triggers voice guidance Mic OFF indicating that the microphones are turned off When you press the button once ag...

Page 55: ...ation proceeds as follows Keeps flashing in orange at intervals of about 1 second for 30 seconds A connection is established Keeps flashing quickly in blue for about 5 seconds A connection remains established A button operation is made Keeps flashing in blue for at intervals of about 5 seconds for 30 seconds If the remaining battery power of the neckband speaker is 20 or lower charging required in...

Page 56: ...urned on Flashes twice in orange The selection of the Priority on Stable Connection preference is activated for the quality for music playback via BLUETOOTH connections Flashes 3 times in blue The selection of the Priority on Sound Quality preference is activated for the quality for music playback via BLUETOOTH connections Flashes twice in blue Related Topic Parts and controls Initializing the nec...

Page 57: ...s advised that you gradually turn up the volume Do not use the neckband speaker while walking driving or cycling Doing so may cause traffic accidents Do not use at a dangerous place unless the surrounding sound can be heard On static electricity Static electricity accumulated in the body may cause mild tingling around your neck To reduce the effect wear clothes made from natural materials which su...

Page 58: ...speaker to excessive shock Do not use or leave the neckband speaker in an extremely cold or hot environment temperature outside the range of 5 C 35 C 41 F 95 F If the neckband speaker is used or left in outside the above range the neckband speaker may automatically stop to protect internal circuitry If you have any questions or problems concerning the neckband speaker that are not covered in this ...

Page 59: ...age environment and storage method Caution When the neckband speaker detects an abnormality such as the following while charging the battery the indicator keeps double flashing in orange The ambient temperature exceeds the range of 5 C 35 C 41 F 95 F There is a problem with the built in battery When charging to the built in battery continues for a long time When an abnormality of the built in batt...

Page 60: ...arging stops for safety If charging takes a long time it also makes charging of the neckband speaker stop To resolve these issues disconnect the USB cable from the neckband speaker and connect it again within an operating temperature between 5 C and 35 C 41 F and 95 F Charging from a USB hub is only guaranteed when you use a self powered USB hub that carries an authorized logo While the neckband s...

Page 61: ...kband speaker directly Also never use the neckband speaker in a place subject to high temperatures such as in a sauna or near a heat source Handle the cap with care The cap plays a very important role in maintenance of the water resistant performance When using the neckband speaker make sure that the cap is closed completely When closing the cap be careful not to allow foreign objects inside If th...

Page 63: ... enters the speaker section of the neckband speaker This however does not indicate a malfunction Wipe off the moisture on its surface and put the neckband speaker on a dry soft cloth to drain the collected water inside the neckband speaker Then dry the neckband speaker in an airy place until no moisture remains Note If the surface of the neckband speaker gets dirty do not use detergent thinner ben...

Page 64: ...d speaker A device that generates electromagnetic radiation is in use near the neckband speaker Interference from other devices Because BLUETOOTH devices and wireless LAN IEEE802 11b g use the same frequency 2 4 GHz microwave interference may occur and result in communication speed deterioration noise or invalid connection if the neckband speaker is used near a wireless LAN device Interference to ...

Page 65: ...acteristics or specifications of the BLUETOOTH device Noise or sound interruption may occur depending on the BLUETOOTH device connected with the neckband speaker the communication environment or the usage environment Establishing a BLUETOOTH connection between the neckband speaker and a device with a built in radio or tuner may cause noise in audio from the device The neckband speaker should not b...

Page 66: ...r regarding services offered by third parties Services offered by third parties may be changed suspended or terminated without prior notice Sony does not bear any responsibility in these sorts of situations 5 030 725 11 1 Copyright 2021 Sony Corporation 66 ...

Page 67: ...marks of Sony Corporation iPhone iPod touch Mac and macOS are trademarks of Apple Inc registered in the U S and other countries Microsoft and Windows are registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries USB Type C and USB C are registered trademarks of USB Implementers Forum Other trademarks and trade names are those of their respective owner...

Page 68: ...e factory default settings and all the pairing information is deleted Look up information on the issue on the customer support website Access the following support home pages to get support information about your neckband speaker For customers in Americas https www sony com am support For customers in Europe https www sony eu support For customers in China https service sony com cn For customers i...

Page 69: ... may vary depending on the ambient temperature as well You can charge the neckband speaker s built in battery by connecting the USB cable connected with the neckband speaker to a computer that comes equipped with a USB charging port as well However not all the computers are tested and found compatible with this procedure and the procedure is not applicable to home built computers Depending on the ...

Page 70: ...ery is empty Charge the built in battery The Automatic Power Off function of the neckband speaker may have worked While the Automatic Power Off function is active the neckband speaker automatically turns off in the event that the neckband speaker with no BLUETOOTH connection is left unused for about 15 minutes While charging is in progress the neckband speaker does not turn on Related Topic Chargi...

Page 71: ...table Connection SBC preference For details refer to the operating instructions supplied with your BLUETOOTH device Select the Priority on Stable Connection SBC preference for the quality for music playback via BLUETOOTH connections Make sure that the computer is configured to output audio through the neckband speaker when connected with the neckband speaker When listening to music from a computer...

Page 72: ...om the device Related Topic Connecting the neckband speaker with an Android smartphone or an iPhone via a BLUETOOTH connection Listening to music of a device via BLUETOOTH connection Selecting the quality for music playback via BLUETOOTH connections Codec About the indicator on the neckband speaker Receiving a call Making a call 5 030 725 11 1 Copyright 2021 Sony Corporation 72 ...

Page 73: ...ckband speaker from the iPhone then pair them all over again Make sure that the BLUETOOTH device to pair with the neckband speaker is turned on and the BLUETOOTH function is activated on the device If the name of the neckband speaker is not displayed on the BLUETOOTH device to pair with the neckband speaker turn off the BLUETOOTH function on the device and then turn it back on This may solve the i...

Page 74: ...arging is in progress to reset the neckband speaker You cannot operate the neckband speaker after you turn it on You cannot operate the neckband speaker after you troubleshoot pairing issues etc Note Resetting the neckband speaker does not delete its pairing information Resetting the neckband speaker may change its volume or function settings 5 030 725 11 1 Copyright 2021 Sony Corporation 74 ...

Page 75: ...ckband speaker simultaneously for about 7 seconds Note While charging is in progress you cannot initialize the neckband speaker Upon completion of initialization the indicator on the neckband speaker flashes 4 times in blue The settings such as the volume settings are restored to the factory default settings and all the pairing information is deleted Related Topic Connecting the neckband speaker w...

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