Sony SRS-BTS50 Help Manual Download Page 93

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Help Guide

Table of contents for symptoms and possible causes

The following topics show possible causes and remedies for symptoms. See an

appropriate topic according to your problem.

Unable to turn on or charge the system

No sound/Sound from only one speaker/Low sound level

Distorted sound/Humming or noise in the system output

Pairing is not possible

No voice/Low voice from callers

One-touch connection (NFC) is not possible

Top

Troubleshooting

Possible causes of symptoms

Summary of Contents for SRS-BTS50

Page 3: ...OTH device for the first time Auto pairing Case B Pairing the system with the 2nd and other BLUETOOTH devices manually Manual pairing Connecting the system with the paired device Selecting the BLUETOOTH Audio Streaming playback quality Copyright 2013 Sony Corporation Search Top 3 ...

Page 11: ...ide Power Charging the system Turning on the system Turning off the system Using the BLUETOOTH standby function Disabling the buttons on the system Copyright 2013 Sony Corporation Search Top Getting Started 11 ...

Page 12: ...ide BLUETOOTH What is BLUETOOTH wireless technology What you can do with BLUETOOTH function Steps to BLUETOOTH function Indications of BLUETOOTH function Copyright 2013 Sony Corporation Search Top BLUETOOTH 12 ...

Page 14: ...Help Guide Case A Pairing the system with a BLUETOOTH device for the first time Auto pairing Pairing and connecting with a BLUETOOTH device Copyright 2013 Sony Corporation Search Top BLUETOOTH 14 ...

Page 15: ...p Guide Case B Pairing the system with the 2nd and other BLUETOOTH devices manually Manual pairing Pairing and connecting with more BLUETOOTH devices Copyright 2013 Sony Corporation Search Top BLUETOOTH 15 ...

Page 19: ...e One touch connection Connecting with a smartphone by one touch Disconnecting the smartphone by one touch Switching the device by one touch Copyright 2013 Sony Corporation Search Top One touch connection NFC 19 ...

Page 21: ...Help Guide Using the system by connecting an audio connecting cord not supplied Using the system by connecting an audio connecting cord not supplied Copyright 2013 Sony Corporation Search Top Music 21 ...

Page 26: ...ound from only one speaker Low sound level Distorted sound Humming or noise in the system output Pairing is not possible No voice Low voice from callers One touch connection NFC is not possible Unable to operate the system No surround effect The BLUETOOTH standby function does not work The jack cover detached Search Top Troubleshooting 26 ...

Page 29: ... information about using your wireless speaker system safely and specifications of your wireless speaker system For information about the customer support Web site access For customers in the U S A http www esupport sony com For customers in Canada http esupport sony com CA About battery charging See Charging the system on how to charge the battery Copyright 2013 Sony Corporation Search Top Gettin...

Page 30: ...ess noise Echo cancellation By reducing sound from the system picked up by the system microphone echoes generated by the caller s phone will be suppressed The surround function can be turned on or off automatically depending on how the speaker system is placed You can enjoy up to about 10 hours of continuous wireless music playback with the built in lithium ion rechargeable battery BLUETOOTH stand...

Page 31: ...her parts on your wireless speaker system are explained here CHARGE indicator orange Details BLUETOOTH indicator blue Details Indicates the BLUETOOTH connection status of the system call button Details VOL volume buttons Search Top Getting Started Features and location of parts 31 ...

Page 32: ...etween BLUETOOTH and AUDIO IN Press and hold the button to enter the BLUETOOTH pairing mode DC IN 5 2V jack Details AUDIO IN jack Details Inputs sound from a device connected with an audio connecting cord with stereo mini plug not supplied Use an audio connecting cord of 3 m about 10 ft or shorter RESET button Details Press the button to reset the system AUDIO OUT jack Outputs sound to a device co...

Page 33: ...em 2 Connect the AC adaptor supplied to the DC IN jack of the system then to an AC outlet Charging starts when the system is connected to an AC outlet via the AC adaptor and the CHARGE indicator orange lights up Charging is completed in about 3 hours and the indicator goes off Time required to charge the empty battery to its full capacity Caution If the system detects a problem while charging the ...

Page 34: ...em is not used for a long time it may take longer to charge the battery If the life of the built in rechargeable battery became extremely short the battery should be replaced Consult your nearest Sony dealer for replacement of the rechargeable battery Avoid exposure to temperature extremes direct sunlight moisture sand dust or mechanical shock Never leave the system in a car parked in the sun Batt...

Page 35: ...usic audio is played when the system is connected to a BLUETOOTH device without a communication function such as a Walkman No music audio is played on an audio device connected to the AUDIO IN jack Copyright 2013 Sony Corporation 35 ...

Page 36: ...Help Guide Turning on the system Slide and hold the POWER HOLD switch to POWER ON OFF until the power indicator lights up in green Copyright 2013 Sony Corporation Search Top Getting Started Power 36 ...

Page 37: ...de Turning off the system Slide and hold the POWER HOLD switch to POWER ON OFF until the system beeps and the power indicator green turns off Copyright 2013 Sony Corporation Search Top Getting Started Power 37 ...

Page 38: ...onnect the AC adaptor supplied to the DC IN jack of the system then to an AC outlet 2 Slide and hold the POWER HOLD switch to POWER ON OFF until the power indicator lights up in green to turn on the system 3 Slide and hold the POWER HOLD switch to POWER ON OFF for about 4 seconds until the system turns off and the BLUETOOTH indicator blue Search Top Getting Started Power 38 ...

Page 39: ...starts communication Notes To disable the BLUETOOTH standby function perform step 1 to 3 again The BLUETOOTH indicator blue and the system will turn off The BLUETOOTH standby function works when the system is connected to an AC outlet via the AC adaptor only Copyright 2013 Sony Corporation 39 ...

Page 40: ...the buttons on the system Slide the POWER HOLD switch to HOLD The buttons on the system are disabled HOLD function on To enable the buttons slide the POWER HOLD switch back to the center Search Top Getting Started Power 40 ...

Page 42: ...ard is an international standard supported by thousands of companies all over the world and employed by various companies worldwide Maximum communication range Maximum communication range may shorten under the following conditions There is an obstacle such as a person metal or wall between the system and BLUETOOTH device A wireless LAN device is in use near the system A microwave oven is in use ne...

Page 43: ...ology the sound played on the system is slightly delayed from the sound played on the BLUETOOTH device during talking on the telephone or listening to the music This system supports security capabilities that comply with the BLUETOOTH standard to provide a secure connection when the BLUETOOTH wireless technology is used but security may not be enough depending on the setting Be careful when commun...

Page 45: ...lessly from a smartphone mobile phone or music player Also you can make or receive a call by operating the system Listening to music You can enjoy music wirelessly from a smartphone mobile phone or music player Details Talking on the phone You can make and receive hands free calls Details Search Top BLUETOOTH BLUETOOTH 45 ...

Page 47: ... mobile phone follow the steps below 1 Register pair a BLUETOOTH device smartphone mobile phone etc and the system with each other Details 2 Operate the BLUETOOTH device to make a BLUETOOTH connection 3 Listen to music played on the BLUETOOTH device or make and receive a call Search Top BLUETOOTH BLUETOOTH 47 ...

Page 48: ...by hands free SPP Serial Port Profile Making serial communication When you use a BLUETOOTH smartphone or mobile phone supported by both HFP Hands free Profile and HSP Headset Profile set it to HFP Notes To use the BLUETOOTH function the BLUETOOTH device to be connected requires the same profile as that of the system Even if the device has the same profile functions may vary depending on the specif...

Page 49: ...cates the BLUETOOTH connection status Status BLUETOOTH indicator blue Pairing with a device Flashes quickly Searching for a device Flashes Connected to a device Lights up BLUETOOTH standby mode Flashes slowly Copyright 2013 Sony Corporation Search Top BLUETOOTH BLUETOOTH 49 ...

Page 50: ...UETOOTH device for the first time Auto pairing Pairing and connecting with a BLUETOOTH device Case B Pairing the system with the 2nd and other BLUETOOTH devices manually Manual pairing Pairing and connecting with more BLUETOOTH devices If your smartphone has a one touch connection function you can connect the system with your smartphone by touching the smartphone to the system Connecting with a sm...

Page 51: ...ired the device whose latest connection time is the oldest among the 8 paired devices is replaced by the new one When recognition of the system by the device to be connected has been deleted When the system is initialized pairing information is deleted Copyright 2013 Sony Corporation 51 ...

Page 52: ...ts up in green to turn on the system The system enters pairing mode automatically in the default setting The BLUETOOTH indicator blue flashes fast in pairing mode 3 Perform the pairing procedure on the BLUETOOTH device to detect the system When the list of detected devices appears on the display of the BLUETOOTH Search Top BLUETOOTH Case A Pairing the system with a BLUETOOTH device for the first t...

Page 53: ... no display you may pair the device by setting both the system and the BLUETOOTH device to pairing mode At this time if passkey is set besides 0000 on the BLUETOOTH device pairing cannot be done with the system Once BLUETOOTH devices are paired there is no need for pairing again except in the following cases Pairing information has been deleted after repair etc The system has been paired with 9 or...

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Page 55: ...Slide and hold the POWER HOLD switch to POWER ON OFF until the power indicator lights up in green to turn on the system 3 Press and hold the INPUT PAIRING button for about 2 seconds until the BLUETOOTH indicator blue starts flashing fast Search Top BLUETOOTH Case B Pairing the system with the 2nd and other BLUETOOTH devi 55 ...

Page 56: ...he BLUETOOTH device the BLUETOOTH indicator blue stops flashing and lights up Tips To pair with other BLUETOOTH devices repeat steps 3 to 5 for each device To delete all pairing information see What can I do to solve a problem Notes For details refer to the operating instructions supplied with the BLUETOOTH device When pairing with a BLUETOOTH device that cannot display a list of detected devices ...

Page 57: ...ces The system can be paired with up to 8 devices if a new device is paired after the first 8 devices have been paired the device whose latest connection time is the oldest among the 8 paired devices is replaced by the new one When recognition of the system by the device to be connected has been deleted When the system is initialized pairing information is deleted Copyright 2013 Sony Corporation 5...

Page 58: ...Slide and hold the POWER HOLD switch to POWER ON OFF until the power indicator lights up in green to turn on the system 3 If the BLUETOOTH indicator blue is turned off press the INPUT PAIRING button once to make the BLUETOOTH indicator blue flash Search Top BLUETOOTH Connecting the system with the paired device 58 ...

Page 59: ...Make the BLUETOOTH connection from the BLUETOOTH device When the system is connected with the BLUETOOTH device the BLUETOOTH indicator blue stops flashing and lights up Copyright 2013 Sony Corporation 59 ...

Page 60: ...ETOOTH Audio Streaming Priority on stable connection is set as the default setting Supported Codec Priority on stable connection SBC Priority on sound quality AAC or SBC To set Priority on sound quality 1 Slide and hold the POWER HOLD switch to POWER ON OFF until the system beeps and the power indicator green turns off Search Top BLUETOOTH Selecting the BLUETOOTH Audio Streaming playback quality 6...

Page 61: ...en Note Communication may become unstable in the Priority on sound quality mode depending on the combination of the setting of your BLUETOOTH device and the ambient conditions in the area where you are using your system Reset the system to the Priority on stable connection mode by performing steps 1 and 2 above 61 ...

Page 63: ...ion between various devices such as mobile phones and IC tags Thanks to the NFC function data communication can be achieved easily just by touching the relevant symbol or designated location on NFC compatible devices Copyright 2013 Sony Corporation Search Top One touch connection NFC One touch connection NFC 63 ...

Page 64: ...the NFC function needs to be installed on the smartphone Download the app NFC Easy Connect from the Google Play and install it The App may not be available in some countries and or regions 1 Download and install the app NFC Easy Connect Access the following Web site https play google com store apps details id com sony easyconnect By the two dimensional code Use a two dimensional code reader app Se...

Page 65: ...tion can be used For details refer to the manual of the smartphone 3 Start the app NFC Easy Connect on the smartphone Make sure that the application screen is displayed Tip Depending on your smartphone you may not need to download NFC Easy 65 ...

Page 66: ...ystem with your smartphone by one touch In that case the operation and specifications may be different from the description here For details refer to the manual supplied with your smartphone Copyright 2013 Sony Corporation 66 ...

Page 67: ...not be available in some countries and or regions Tip Depending on your smartphone you may not need to download NFC Easy Connect to connect the system with your smartphone by one touch In that case the operation and specifications may be different from the description here For details refer to the manual supplied with your smartphone Copyright 2013 Sony Corporation Search Top One touch connection ...

Page 68: ...lly and then proceeds to pairing and BLUETOOTH connection 1 Touch the system with a smartphone Unlock the screen of the smartphone beforehand Touch the smartphone on the N marked part of the system Keep touching the system with the smartphone until the smartphone reacts Search Top One touch connection NFC One touch connection 68 ...

Page 69: ...one Refer to the manual of the smartphone for the designated location to be touched on the smartphone Tips If you cannot connect the system try the following Start NFC Easy Connect app on the smartphone and move the smartphone slowly over the N mark of the system If the smartphone is in a case remove it from the case If you touch a smartphone that is connected with another NFC compatible 69 ...

Page 70: ...LUETOOTH headset etc to the system the smartphone is disconnected from the previous BLUETOOTH devices and connected with the system by this one touch Switching function Copyright 2013 Sony Corporation 70 ...

Page 71: ...one touch You can disconnect the system from the smartphone by touching the system with it 1 Touch the system with the smartphone Touch the smartphone on the N marked part of the system Search Top One touch connection NFC One touch connection 71 ...

Page 73: ...the smartphone that touched on the system most recently If you touch the smartphone that is connected with the system on another NFC compatible BLUETOOTH headset or BLUETOOTH speaker the smartphone is disconnected from the system and connected with the BLUETOOTH device touched Copyright 2013 Sony Corporation Search Top One touch connection NFC One touch connection 73 ...

Page 74: ...AVRCP Audio Video Remote Control Profile enables you to adjust the volume of a BLUETOOTH device 1 Connect the system with a BLUETOOTH device 2 Play back music or video on the BLUETOOTH device Tip Depending on the BLUETOOTH device it may be necessary to adjust the volume or set the audio output setting on the connected device To adjust the volume Press the VOL button The button has a tactile dot Th...

Page 75: ...unction on the BLUETOOTH device connected to the system Turn off the BLUETOOTH device connected to the system Turn off the system Touch the smartphone to the system again if your smartphone has the NFC function Tip When you finish playing music the BLUETOOTH connection may terminate automatically depending on the BLUETOOTH device 75 ...

Page 76: ...t incorrectly to the operation on the system Related topic Pairing and connecting with a BLUETOOTH device Pairing and connecting with more BLUETOOTH devices Connecting with a paired BLUETOOTH device Connecting with a smartphone by one touch Copyright 2013 Sony Corporation 76 ...

Page 77: ...stereo mini plug not supplied 1 Connect the system to a device you want to hear 2 Turn on the system 3 Make sure that the BLUETOOTH indicator blue is turned off If the BLUETOOTH indicator blue is lit or flashing press the INPUT PAIRING button to turn off the BLUETOOTH indicator Search Top Music Using the system by connecting an audio connecting cord not supplied 77 ...

Page 78: ...d adjust the volume to an appropriate level on the device connected 5 Adjust the volume with the VOL buttons on the system Note Use an audio connecting cord of 3 m about 10 ft or shorter Copyright 2013 Sony Corporation 78 ...

Page 79: ...ffect You can use the surround function by facing the system up To turn on the surround function Face the system up To turn off the surround function Face the system towards the listeners Search Top Music Enjoying the surround effect 79 ...

Page 81: ...ct the system with a BLUETOOTH mobile phone 2 Use the buttons on your BLUETOOTH mobile phone when making a call Make sure that you hear dial tone via the system then talk into the microphone of the system If no dial tone is heard via the system switch the call device to the system by pressing the call button on the system for about 2 seconds Refer to the manual supplied with your BLUETOOTH mobile ...

Page 82: ...er indicator green flashes 3 times when set to the lowest or highest volume level Tips You cannot adjust the volume when not talking If the caller cannot or can barely hear your voice talk into the microphone of the system To end a call Press the call button 82 ...

Page 83: ...em Turn off the BLUETOOTH device connected to the system Turn off the system Touch the smartphone to the system again if your smartphone has the NFC function Related topic Pairing and connecting with a BLUETOOTH device Pairing and connecting with more BLUETOOTH devices Connecting with a paired BLUETOOTH device Connecting with a smartphone by one touch Copyright 2013 Sony Corporation 83 ...

Page 84: ...nd HSP set it to HFP When an incoming call arrives a ring tone will be heard via the system The ring tone differs in the following ways depending on your BLUETOOTH mobile phone ring tone set on the system ring tone set on the BLUETOOTH mobile phone ring tone set on the BLUETOOTH mobile phone only for a BLUETOOTH connection 1 Connect the system with a BLUETOOTH mobile phone 2 Press the call button ...

Page 85: ... on the system by pressing the call button on the system for about 2 seconds or using your BLUETOOTH mobile phone For details refer to the manual supplied with your BLUETOOTH mobile phone To adjust the volume Press the VOL button The power indicator green flashes 3 times when set to the lowest or highest volume level Tips You cannot adjust the volume when not talking 85 ...

Page 86: ... system When you finish using the system perform either of the following operations Turn off the BLUETOOTH function on the BLUETOOTH device connected to the system Turn off the BLUETOOTH device connected to the system Turn off the system Touch the smartphone to the system again if your smartphone has the NFC function Copyright 2013 Sony Corporation 86 ...

Page 87: ...has the function Press for about 2 seconds to redial Outgoing call Press once to cancel outgoing call Press for about 2 seconds to change call device between the system and the mobile phone Incoming call Press once to answer call Press for about 2 seconds to reject call During call Press once to finish call Press for about 2 seconds to change call device between the system and the mobile phone Not...

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Page 89: ... is not available with one touch connection NFC The connection procedure differs depending on the BLUETOOTH device A connection may not be possible depending on the combination of the devices Refer to the operating instructions supplied with your device for information on the connection procedure 1 Connect the system with a BLUETOOTH compatible music player with A2DP and with a BLUETOOTH mobile ph...

Page 90: ...s also made In this case you cannot connect the system with other music players Note To connect the system with the same 2 devices again after you finished using them repeat the connection procedure noted above again Related topic Pairing and connecting with a BLUETOOTH device Pairing and connecting with more BLUETOOTH devices Connecting with a paired BLUETOOTH device Copyright 2013 Sony Corporati...

Page 91: ...ls 4 Initialize the system This operation resets volume setting etc and deletes all pairing information 5 Look up information on the issue on the customer support Web site For customers in the U S A http www esupport sony com For customers in Canada http esupport sony com CA 6 If the approaches listed above fail to resolve the issue consult your nearest Sony dealer Initializing the system 1 When t...

Page 93: ...ropriate topic according to your problem Unable to turn on or charge the system No sound Sound from only one speaker Low sound level Distorted sound Humming or noise in the system output Pairing is not possible No voice Low voice from callers One touch connection NFC is not possible Search Top Troubleshooting Possible causes of symptoms 93 ...

Page 95: ... on or charge the system Charge the built in battery Make sure the AC adaptor is connected to the system and the AC outlet firmly Details Copyright 2013 Sony Corporation Search Top Troubleshooting Possible causes of symptoms 95 ...

Page 96: ...und from only one speaker Low sound level Check that both this system and the connected device are turned on Turn up the volume of the system and the connected device Search Top Troubleshooting Possible causes of symptoms 96 ...

Page 97: ...system and the connected device If you are connecting a personal computer to the system make sure the audio output setting of the computer is set for a BLUETOOTH device Pair this system and the BLUETOOTH device again If the connected device is monaural sound will only be output from the left speaker Copyright 2013 Sony Corporation 97 ...

Page 98: ...Help Guide Distorted sound Humming or noise in the system output Turn down the volume of the connected device Search Top Troubleshooting Possible causes of symptoms 98 ...

Page 99: ...DP by operating the BLUETOOTH device when HFP or HSP is set Charge the system by connecting the AC adaptor if the CHARGE indicator orange is flashing If you connect a device with a built in radio or tuner to this system broadcasts may not be received or sensitivity may be reduced Locate the system farther away from the device and check that you can listen to the broadcasts satisfactorily Select Pr...

Page 100: ...evice to within 1 m of each other If the BLUETOOTH indicator blue is not flashing quickly press and hold the INPUT PAIRING button until the indicator blue starts flashing fast Details Copyright 2013 Sony Corporation Search Top Troubleshooting Possible causes of symptoms 100 ...

Page 101: ...ted device are turned on Check that output of the BLUETOOTH mobile phone is set for the system Select an HFP or HSP BLUETOOTH connection by operating the BLUETOOTH device Turn up the volume of the system and the connected device Search Top Troubleshooting Possible causes of symptoms 101 ...

Page 103: ...se to the system until the smartphone reacts If you fail move the smartphone slowly on the N marked part of the system Check that the NFC function of the smartphone is set to on If the smartphone is in a case remove it Search Top Troubleshooting Possible causes of symptoms 103 ...

Page 104: ...receiving sensitivity depends on the device If you fail to connect the system with a smartphone by one touch several times connect it to the system by on screen operation Copyright 2013 Sony Corporation 104 ...

Page 105: ...Help Guide Unable to operate the system Check that this system is turned on Search Top Troubleshooting Possible causes of symptoms 105 ...

Page 106: ... you cannot operate the system even if the system is turned on press the RESET button on the left side of the system with a thin object like a small pin Then turn on the system following the correct procedure If the system does not restart consult your nearest Sony dealer 106 ...

Page 108: ...Help Guide No surround effect If the POWER HOLD switch is set to HOLD slide it to the center Details Search Top Troubleshooting Possible causes of symptoms 108 ...

Page 110: ...Help Guide The BLUETOOTH standby function does not work Make sure the AC adaptor is connected to the system and the AC outlet firmly Details Search Top Troubleshooting Possible causes of symptoms 110 ...

Page 112: ...Help Guide The jack cover detached Push the tip of the jack cover into the hole on the side of the system Search Top Troubleshooting Possible causes of symptoms 112 ...

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Page 115: ... apparatus Do not install the appliance in a confined space such as a bookcase or built in cabinet Do not expose batteries or apparatus with battery installed to an excessive heat such as sunshine fire or the like As the main plug of the AC adaptor is used to disconnect the AC adaptor from the mains connect the system to an easily accessible AC outlet Should you notice an abnormality in the system...

Page 116: ... is located on the bottom exterior of this system Before operating the system be sure that the operating voltage of the system is identical with that of your local power supply Where purchased Operating voltage All countries regions 100 V 240 V AC 50 Hz 60 Hz Notes on the AC adaptor When connecting or disconnecting the AC adaptor turn off the system beforehand Otherwise it may cause malfunction Us...

Page 117: ... vases on the AC adaptor On placement Do not set the speaker in an inclined position Do not leave the system in a location near heat sources or in a place subject to direct sunlight excessive dust moisture rain or mechanical shock When playing the system at loud volume the system may move due to vibration depending on where the system is placed Check that the system is placed where it will not fal...

Page 118: ... benzine or thinner to clean the cabinet Others If you have any questions or problems concerning this system that are not covered in this manual please consult your nearest Sony dealer Copyright 2013 Sony Corporation 118 ...

Page 119: ...pick it up at once and wipe the water off carefully with a soft dry cloth The system drains water that seeps into gaps in the case If water is splashed on the system place it on a soft dry cloth for a while to help drain water Do not leave the system covered or wet with salt water Doing so will cause corrosion discoloring and deterioration of the splash proof feature If the system has been exposed...

Page 120: ...k of NFC Forum Inc in the United States and in other countries Android is a trademark of Google Inc MPEG Layer 3 audio coding technology and patents licensed from Fraunhofer IIS and Thomson WALKMAN and WALKMAN logo are registered trademarks of Sony Corporation Other trademarks and trade names are those of their respective owners Copyright 2013 Sony Corporation Search Top Important information Impo...

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