10
GUARANTEE
GUARANTEE
Thank you for buying this Product. We hope you enjoy using it.
The term “Product” means your PlayStation
®
system and any
official PlayStation
®
peripherals supplied in the box with your
PlayStation
®
system.
Please note: the system software pre-installed in the Product
or subsequently provided via updates or upgrade releases is
licensed to you, not sold, and is for use only as part of the
Product. The terms of such system software licence are at
eu.playstation.com/legal.
This Guarantee is given to you, the first user of the Product by
Sony Computer Entertainment Europe Limited (“SCEE”) of 10
Great Marlborough Street, London, W1F 7LP, United Kingdom.
It is personal to you and cannot be used by anyone else. This
Guarantee is in addition to your statutory consumer rights
(under applicable law) and does not affect them in any way.
Our Guarantee to you: SCEE guarantees that this Product is
free from defects in materials and workmanship that result in
Product failure during normal usage in accordance with the
terms set out below and will, for a period of 1 (one) year from
the date of original purchase (the “Guarantee Period”), repair
or, at SCEE’s option, replace any component part of this
Product, free of charge, where it is faulty due to defective
materials or workmanship. Replacement will be with a new or,
at SCEE’s option, refurbished component or system, which is
guaranteed for the longer of 3 (three) months and the
remainder of the original Guarantee Period. This Guarantee
does not cover your data; any software or PlayStation
®
games
whether or not packaged or included with the Product; any
PlayStation
®
peripherals that are not manufactured by or for
SCEE; or any PlayStation
®
accessories.
IMPORTANT
1. If you need to claim under this Guarantee, please use
your local Customer Service helpline or email address
shown in this manual for return instructions.
2. Where SCEE has put this Product on the market in
Azerbaijan, Belorussia, Georgia, India, Kazakhstan,
Kyrgyzstan, Russian Federation, Tajikistan, Turkmenistan,
Ukraine and Uzbekistan, this Guarantee is valid in all
those countries provided:
a. the original sales receipt or invoice or other proof of
purchase indicating the date of purchase and retailer’s
name, which has not been altered or defaced since the
date of original purchase, is presented together with
the Product within the Guarantee period; and
b. any Guarantee seal and the serial number on the
Product have not been damaged, altered, defaced or
removed; and
c. there is no evidence that any attempt (successful or
otherwise) has been made to open or remove the
casing of the Product.
3. Under this Guarantee, SCEE may elect at its option to
repair or replace the Product or a component of the
Product within 21 days of receiving the defective Product
from you. All replaced Products and / or components
shall become the property of SCEE.
4. Repair or replacement may involve installation of the latest
software or firmware updates for the Product.
5. Products with Removable Hard Disk Drive (“HDD”)
a. Products with a removable HDD must be returned with
the original HDD when arranging for warranty service
under this Guarantee.
b. Repair or replacement of the Product will involve
reformatting that HDD.
