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EN
GUARANTEE
GUARANTEE
Thank you for buying this Product. We hope you enjoy using it.
The term “Product” means your PlayStation® system and any
official PlayStation® peripherals supplied in the box with your
PlayStation® system.
Please note: the system software pre-installed in the Product or
subsequently provided via updates or upgrade releases is
licensed to you, not sold, and is for use only as part of the
Product. The terms of such system software licence are at eu.
playstation.com/legal.
This Guarantee is given to you, the first user of the Product by
Sony Computer Entertainment Europe Limited (“SCEE”) of 10
Great Marlborough Street, London, W1F 7LP, United Kingdom. It
is personal to you and cannot be used by anyone else. This
Guarantee is in addition to your statutory consumer rights
(under applicable law) and does not affect them in any way. Our
Guarantee to you: SCEE guarantees that this Product is free
from defects in materials and workmanship that result in
Product failure during normal usage in accordance with the
terms set out below and will, for a period of 1 (one) year from
the date of original purchase (the “Guarantee Period”), repair or,
at SCEE’s option, replace any component part of this Product,
free of charge, where it is faulty due to defective materials or
workmanship. Replacement will be with a new or, at SCEE’s
option, refurbished component or system, which is guaranteed
for the longer of 3 (three) months and the remainder of the
original Guarantee Period. This Guarantee does not cover your
data; any software or PlayStation® games whether or not
packaged or included with the Product; any PlayStation®
peripherals that are not manufactured by or for SCEE; or any
PlayStation® accessories.
IMPORTANT
1. If you need to claim under this Guarantee, please use your
local Customer Service helpline or email address for return
instructions.
2. Where SCEE has put this Product on the market in
Azerbaijan, Belorussia, Georgia, India, Kazakhstan,
Kyrgyzstan, Russian Federation, Tajikistan, Turkmenistan,
Ukraine and Uzbekistan, this Guarantee is valid in all those
countries provided:
a. the original sales receipt or invoice or other proof of
purchase indicating the date of purchase and retailer’s
name, which has not been altered or defaced since the
date of original purchase, is presented together with the
Product within the Guarantee period; and
b. any Guarantee seal and the serial number on the Product
have not been damaged, altered, defaced or removed;
and
c. there is no evidence that any attempt (successful or
otherwise) has been made to open or remove the casing
of the Product.
3. Under this Guarantee, SCEE may elect at its option to repair
or replace the Product or a component of the Product within
21 days of receiving the defective Product from you. All
replaced Products and / or components shall become the
property of SCEE.
4. Repair or replacement may involve installation of the latest
software or firmware updates for the Product.
5. Products with Removable Hard Disk Drive (“HDD”)
a. Products with a removable HDD must be returned with
the original HDD when arranging for warranty service
under this Guarantee.
b. Repair or replacement of the Product will involve
reformatting that HDD.
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