PRS-300.GB.4-151-151-13(1)
Troubleshooting
Symptom
Cause or corrective action
Content cannot be
transferred to the
Reader from your
computer.
The USB cable is not connected
properly. Disconnect the USB cable,
then reconnect it.
There is not enough free space on
the Readers memory. Transfer any
unnecessary content back to Reader
Library, then delete it to increase free
space on the Reader.
The Reader is not authorized to the
eBook store.
There is no response
from Reader Library
during
communication with
the Reader.
Disconnect the USB cable from the
Reader, then reconnect it.
The Reader
becomes unstable
while it is connected
to the computer.
A USB hub or USB extension cable
is used for the connection.
Connecting the Reader via a USB
hub or extension cable may not work
and is not supported. Connect the
USB cable directly to the computer.
The Reader’s battery
cannot be charged.
(The charge
indicator does not
light up.)
The USB cable is not connected
properly. Verify and try again.
A USB hub or USB extension cable
is used for the connection.
Connecting the Reader via a USB
hub or extension cable may not work
and is not supported. Connect the
USB cable directly to the computer.
Continued
70
