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GENERAL INFORMATION
NOTICE: Copyright by Sony Computer Entertainment Inc. All rights reserved. No reproduced and transferred
required except permission by Sony Computer Entertainment Inc. No commercial use and rental required.
REVISIONS: This manual compiled by first edition of SCPH-30000 series and SCPH-35000 series design data.
Design and Specification will be subject to changed without notice. The latest versions of service manual,
Technical memo, and Technical information should be used together.
1.
SERVICE NOTE/CONDITIONS
Level-1 service is only allowed by Sony Service Centres (SSC) or dedicated Authorised Service
Centre (ASC)
note1
. Other type of repair still has to be carried out by SEC-ROE as appropriate
jigs or tools are not available to SSC/ASC
note1
.
1.1.
Conditions
•
SSC and ASC
note1
can
only
perform PlayStation®2 Level -1 repair as described in this
manual;
•
It is strictly prohibited to perform any Level-2 and/or Level-3 repairs on
PlayStation®2 units;
•
Level-2 repairs must only be performed by SEC–ROE (or SSC/ASC authorised by SCEE)
•
Level-3 repairs must only be performed by SEC-ROE;
•
Any PlayStation®2 unit submitted to any kind of abuse repair will never be
classified as ‘in warranty’;
•
Units sent to SEC-ROE for Level-2 and/or Level-3 repair that shows any evidence of
abuse
2
will not be compensated;
•
SSCs and ASCs
note1
must have an appropriate Warranty Seal Control procedure
covering the following areas: inventory control, process, audit trail and
replenishment of stock (please refer to paragraph six in this manual for more
details).
1.2.
Fault Information & FAQ
Sony Computer Entertainment Europe (SCEE) will provide Fault Information and
Frequent Asked Questions through the Technical Service Extranet site
(http://tech.scee.net/tech.nsf). This is a secured site and can only be accessed by
personnel authorised by SCEE (please contact SCEE if you require access to this
system).
1.3.
Inner Carton re-order
In the case of def ective units arriving at SSC or ASC
note1
without the original inner
carton: SCEE will make ‘brown’ inner cartons available to order by SOSA Central
Warehouse. For more information contact SOSA Central Office. Brown inner cartons
can be used for returnin g consoles repaired locally and as a transportation box to
SEC-ROE.
2
Abuse:
any units missing original components, having additional components (e.g.
modifying chips) and/or physical liquid damage.
2.
WARRANTY
Service Warranty
The warranty on Level-1 repaired PlayStation®2 should be set to 90 days. Repaired units are
eligible to free of charge re -repair within the 90 days warranty.
I/W Reimbursement system
In case service is carried out in -warranty, please proceed for compensation according to the
standard Warranty Reimbursement rules, outlined in the SEC -ROE Warranty Rulebook.
3.
APPLICABLE MODELS
This Level-1 Service Manual is applicable to the following PlayStation®2 models:
- SCPH-30002 /SCPH -30003 /SCPH-30004
(C)
- SCPH-30002 /SCPH -30003 /SCPH-30004
(D)
- SCPH-35002 /SCPH -35003 /SCPH-35004
(D)
- SCPH-30002R/SCPH -30003R/SCPH-30004R
(F)
- SCPH-39002 /SCPH -39003 /SCPH-39004/SCPH39008
(G)
- SCPH-50002/3/4/8 & SCPH-50002/3/4 SS
(H)
4.
LEVEL-1 SERVICE SPECIFICATION
Definition
Level-1 service is only allowed by SSC or dedicated ASC
note1
and specified as follows:
•
Cosmetic and easy repairs using level-1 spare parts mentioned in this manual;
•
Replacement of dedicated parts, such as power supply module, terminal board, etc.
(please refer to this manual for a full list of dedicated parts);
•
Adjustment of mechanical parts (NOT on optical block);
•
Removal of stuck disk;
•
No Problem Found (NPF).
