Why did my computer or software stop responding?
You can try to locate and close the software application that has stopped responding.
1.
Press the
Ctrl+Alt+Delete
keys. The Windows Task Manager window appears.
2.
From the Applications tab, locate the application that has the status message, "
Not responding
."
3.
Select the application that has a
Not Responding
status and click
End Task
. Windows attempts to close the
application.
If your computer does not respond or the application does not close, try the following steps:
1.
Save any open files, if possible.
2.
Press the
Alt+F4
keys. The Turn Off Computer window appears.
3.
Click
Restart
.
If your computer still does not respond and you cannot restart, shut down your computer by pressing and holding the
power button for more than six seconds.
If the software application continues to stop responding or causes your computer to stop responding, contact the software
publisher or designated technical support provider.
Pressing and holding the power button for more than six seconds, may result in the loss of data from files that
are currently open.
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