Sony PCG-FXA47 VAIO User Guide (primary manual), Service Manual

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Troubleshooting the Mouse and Touchpad
59
The pointer does not move while using the Touchpad or
Mouse.
❑
Press the Windows key and use the arrow keys to select Turn Off Computer.
When the “Turn off computer” dialog box appears, use the arrow keys to
select Turn Off, and press the Enter key.
❑
If you cannot turn off your computer, press the Ctrl+Alt+Delete keys
simultaneously. When the Windows Task Manager appears, click Shut
Down and then Turn Off from the drop-down menu.
❑
If you still cannot turn off your computer after you have tried the steps
above, press and hold the power button for more than four seconds.
❑
If the pointer does not move while playing a disc, press the Ctrl+Alt+Delete
keys simultaneously to stop playback and restart the notebook.
❑
If you are still experiencing problems, check that another mouse was not
installed.
❑
You may need to use your supplied Driver Recovery CD to reinstall the
touchpad or mouse drivers. See “To use the Driver Recovery CD(s)” on
page 47 for more information.