Sony PCG-FXA47 VAIO User Guide (primary manual) Service Manual Download Page 67

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Troubleshooting

This section describes how to solve common problems you may encounter
when using your notebook. Many problems have simple solutions, so try
these suggestions before you contact Sony Computing Support
(http://www.sony.com/pcsupport).

❑

Troubleshooting Your Notebook

❑

Troubleshooting the LCD Screen

❑

Troubleshooting the Mouse and Touchpad

Summary of Contents for PCG-FXA47 VAIO User Guide (primary manual)

Page 1: ...9 SERVICE MANUAL NOTEBOOK COMPUTER 9 874 507 01 For American Area US Model CanadianModel Lineup PCG FXA47 PCG FXA49 Design and specifications are subject to change without notice S400 Illust PCG FXA49 Ver 1 2002A Revision History ...

Page 2: ...ompleting service After servicing inspect to make sure that all screws components and wiring have been returned to their original condition Also check the area around the repair location to ensure that repair work has caused no damage and confirm safety 5 When replacing chip components Never reuse components Also remember that the negative side of tantalum capacitors is easily damaged by heat 6 Wh...

Page 3: ...AGRAM 3 1 to 3 2 CHAPTER 4 FRAME HARNESS DIAGRAM 4 1 to 4 2 CHAPTER 5 EXPLODED VIEWS AND PARTS LIST 5 1 5 1 Main Section 5 2 5 2 FDD Section 5 5 5 3 LCD Section FXA49 Model Made by NE 5 7 5 4 LCD Section FXA47 Model Made by AC 5 9 5 5 Connector Section CH Type only 5 11 to 5 12 History of the changes is shown as the Revision History at the end of this data ...

Page 4: ...1 1 Confidential PCG FXA47 FXA49 AM CHAPTER 1 REMOVAL END ATTENTION Please confirm disassembly method by Repair Manual which has been informed you separately ...

Page 5: ...2 1 Confidential PCG FXA47 FXA49 AM CHAPTER 2 SELF DIAGNOSTICS Please confirm Self Diagnostics method which will be informed you with distribution of Self Diagnostics software ATTENTION END ...

Page 6: ... DIMM Slot B North Bridge VIA KT133A VT8363A D RAM SIG NAL ADDRESS DATA CTRL SIGNAL CPU AMD Mobile Athlon 4 1000 1200MHz Cache 128KB L1 256KB L2 FSB 200 MHz 462 PIN PGA SOCKET A Graphic ATI 3D RAGE Mobility M1 AGP NTSC PAL TV out LCD Sig TV Sig Card bus Signal BATTERY 1 USB 0 7 USB P0 Touch Pad BIOS Flash 4M bit 6 MAX3243 COM SIGNAL Parallel D SUB 25 LPT 4 5 i LINK 4 pin RJ 45 2 LAN Realtec RTL813...

Page 7: ...Side A Rear Panel PHONE PRINTER SERIAL USB NETWORK MONITOR DC IN USB LCD INVERTER HARD DISK FFC LED 1 3 2 1 143 144 1 2 60 59 1 1 1 6 6 1 2 2 1 60 59 2 1 143 144 CON14 CON2 CON22 BCN1 JP1 JP2 CON7 1 75 150 76 FPC FPC CON10 CON3 BCN4 BCN3 49 50 50 BCN2 1 2 1 12 8 8 1 7 PL1 CON6 CON11 CON21 CON15 CON19 CON9 CON23 CON20 18 1 1 1 1 50 25 26 10 2 2 2 9 1 50 49 4 99 100 1 CON12 1 2 29 30 1 1 1 1 10 2 2 ...

Page 8: ... the part described first as the main part The indication CH is used for identification of part type Regarding the boards of this model the discrete parts on the boards cannot be replaced However Some connectors can be replaced Confidential PCG FXA47 FXA49 AM The components identified by mark 0 or dotted line with mark 0 are critical for safety Replace only with part number specified Les composant...

Page 9: ... 960 827 21 HARNESS 2 PIN 88 A 8058 677 A MAIN BOARD ASSY 1 105 4 641 630 11 COVER BAY HOLE 123 1 790 711 21 FFC PPK 124 1 757 767 11 FFC TP CNX 125 1 790 710 11 FFC SWX PWS 134 4 645 433 01 BRACKET BAY CONNECTOR 136 4 644 357 01 CUSHION SPK 147 6 701 607 01 FXA47 IC AHM1000AVS3B Athlon4 1 0GHz 147 6 702 162 01 FXA49 IC AHM1200AJS3B Athlon4 1 2GHz 148 X 4623 561 2 ASSY LATCH DETECTOR 149 1 756 148...

Page 10: ... B8 B4 15 76 76 20 123 20 18 19 60 38 183 67 40 3 59 74 164 58 26 25 27 28 124 125 29 81 B1 B33 B33 B1 B1 B8 B8 22 B1 B7 B8 B14 B14 B14 B8 136 136 11 8 134 149 194 195 63 71 162 J 30 185 186 147 88 182 180 188 B8 48 84 148 1 M B1 B1 B8 B8 157 B38 B31 B17 M 55 155 B8 105 39 57 56 181 187 184 184 800 Refer to Page 5 5 34 190 191 32 31 B10 B10 B10 33 B12 B12 B1 701 Refer to Page 5 10 Supplied with 88...

Page 11: ...l No 4 656 805 0 Serial No 4 641 763 3 800 803 802 B1 B1 801 805 804 807 806 800 Ref No Part No Description 800 A 8025 674 A FDD UNIT ASSY TN CH Ref No Part No Description 800 A 8048 966 A ASSY BAY FD TE 801 4 640 828 01 PLATE FDD 802 1 796 231 11 FDD FD 07 7760 803 X 4623 835 1 ASSY BOTTOM FDD Z TCY3 804 1 790 641 11 FPC 50PIN FOR FDD 805 4 641 629 01 INSULATOR FDD 806 4 641 763 31 LABEL FD 807 4...

Page 12: ...207 A 8023 519 A ASSY LCD XGA 15NE S 208 4 637 903 01 SPRING LATCH 212 X 4624 622 1 ASSY HOU DISPLAY 15SA Z 213 4 642 762 31 COVER HINGE 15 214 4 660 598 11 LABEL ID U 219 1 757 604 11 PWB FLEXIBLE PRINT SINGLE 220 4 642 755 01 BRACKET LCD DL 15 221 4 642 756 01 BRACKET LCD BL 15 222 4 642 757 01 BRACKET LCD DR 15 223 4 642 758 01 BRACKET LCD BR 15 224 4 646 217 11 COVER SCREW SIDE 15 225 4 635 27...

Page 13: ...14 4 660 598 21 LABEL ID U 317 1 757 605 11 PWB FLEXIBLE PRINT SINGLE 319 4 654 966 01 SHEET BEZEL ADHESIVE 322 4 644 163 11 BRACKET LCD LEFT 14 SA 323 4 644 164 11 BRACKET LCD RIGHT 14 SA 325 4 642 760 12 CUSHION CENTER 326 1 961 018 81 HARNESS LCD XGA F N 327 4 650 831 01 SHIELD TAPE SK B8 4 641 726 11 SCREW M2 SPECIAL HEAD B20 7 628 254 00 SCREW PS 2 6X5 B22 4 658 316 01 ACE M2 B LOCK 312 302 3...

Page 14: ...ACK DC DC IN connector 902 9 885 018 97 CH CONNECTOR 1 2MM USB USB connector 903 9 885 018 98 CH CONNECTOR 1 6MM USB USB connector Ref No Fig Part No Description 901 903 902 903 901 902 901 Bracket I O 903 902 Among the parts that are used on the boards of this model only the connectors that are show in the list can be replaced The parts other that the specified connectors cannot be replaced ...

Page 15: ...VAIO Notebook Quick Start PCG FXA40 Series ...

Page 16: ......

Page 17: ...Connecting a Power Source 19 Starting Your Notebook 25 Shutting Down Your Notebook 26 Using Power Saving Modes 27 Adding Memory 29 Precautions and Procedures 30 Removing a Memory Module 32 Installing a Memory Module 34 Viewing the Amount of Memory 35 About the Software on Your Notebook 37 Software Overview 38 Application Driver and System Recovery CDs 45 Using Your Recovery CDs 46 ...

Page 18: ...ook Quick Start 4 Troubleshooting 53 Troubleshooting Your Notebook 54 Troubleshooting the LCD Screen 57 Troubleshooting the Mouse and Touchpad 57 Getting Help 61 Support Options 62 Software Support Information 64 ...

Page 19: ... applications games and entertainment software Multimedia features Enjoy the stereo speakers or use headphones not supplied to listen to audio and video CDs Microsoft Windows operating system Your system includes the latest Microsoft Windows operating system For a complete description of the specifications of your VAIO notebook refer to the Specifications flyer supplied with your notebook To combi...

Page 20: ...es a new optical storage technology that combines the features of both a CD RW drive and DVD ROM drive providing increased storage capacity and a rich multimedia computing experience Optical drives play DVD ROM CD ROM CD RW and CD R discs The CD RW DVD Combo Drive is available on selected models only Your notebook s optical disc drive and other parts may differ depending on the model you purchased...

Page 21: ... the applications included with your system and how to solve common problems VAIO Notebook User Guide A searchable online help file that contains detailed information on how to use your new notebook Press Start on the Windows taskbar select VAIO Help and Support and clickVAIO User Guide to open this file Microsoft Windows manual Explains how to use the basic features of the Windows operating syste...

Page 22: ...omes corrupted or is erased Recovery CDs Application Recovery CD s Enables you to reinstall individual applications if they become corrupted or are erased Driver Recovery CD s Enables you to reinstall individual device drivers if they become corrupted or are erased System Recovery CD s Enables you to restore the operating system and software that shipped with your computer to its original factory ...

Page 23: ...ive to troubleshoot problems you may have with your notebook Limited Warranty Protect your investment See the Warranty Card for more details You are prompted to register your computer the first time you turn on the unit Follow the on screen instructions to complete the registration process If you are not able to register your computer during the first session you are provided with additional regis...

Page 24: ...o the Internet and then choosing an Internet Service Provider ISP or setting up an existing account Setting up your dial up connection 1 Click Start point to All Programs Accessories Communications and then click New Connection Wizard The Location Information window appears Location Information window 2 Follow the instructions on screen and then click OK to continue The Phone and Modem Options win...

Page 25: ...Setting Up Your Dial Up Connection 11 Phone and Modem Options window 3 Select the location from where you are dialing and then click OK The New Connection Wizard window appears ...

Page 26: ...VAIO Notebook Quick Start 12 New Connection Wizard window 4 Follow the on screen instructions to finish setting up your dial up connection ...

Page 27: ...ith some essential information to familiarize you with your VAIO computer and assist you with some of its fundamental functions Locating Controls and Connectors Connecting a Power Source Starting Your Notebook Shutting Down Your Notebook Using Power Saving Modes ...

Page 28: ...onnectors Front 1 LCD Liquid Crystal Display screen 7 Battery 1 and 2 indicators 2 Speakers 8 Hard disk drive indicator 3 Keyboard 9 Num Lock indicator 4 Touchpad 10 Caps Lock indicator 5 Left and right buttons 11 Scroll Lock indicator 6 Power indicator ...

Page 29: ...mpatible i LINK devices All products with an i LINK connection may not communicate with each other Refer to the documentation that came with your compati ble i LINK device for information on operating conditions and proper connection Before connecting compatible i LINK PC peripherals to your system such as a CD RW or hard disk drive confirm their operating system compatibility and required operati...

Page 30: ...VAIO Notebook Quick Start 16 Right 1 Power button 2 Optical drive CD RW DVD Combo Drive or DVD ROM drive The type of optical drive differs depending on the model you purchased 3 Multipurpose bay ...

Page 31: ... any other type of network cable or any telephone line Connecting cables other than those listed above may result in an electric current overload and could cause a malfunction excessive heat or fire in the port To connect the unit to the network contact your network administrator There is a ventilation slot located between the Ethernet port and the USB port Do not cover the ventilation slot when y...

Page 32: ...VAIO Notebook Quick Start 18 Bottom 1 Multipurpose bay release lever 2 Port replicator cover 3 Tilt stands 2 1 3 ...

Page 33: ...her power consuming equipment such as a copy machine or shredder You can purchase a power strip with a surge protector This device prevents damage to your notebook caused by sudden power surges such as those that may occur during an electrical storm Do not place heavy objects on the power cord To disconnect the cord pull it out by the plug Never pull the cord itself Unplug your notebook from the w...

Page 34: ... the right side of the notebook See Using a Second Battery Pack in your online User Guide for more information The battery pack that comes with your notebook is not fully charged at the time of purchase Follow the steps below to insert and charge the battery pack To insert the battery pack 1 Locate the battery bay on the left side of the notebook and push the cover down to open it Additional batte...

Page 35: ...When the battery is 85 percent full the battery indicator turns off This process takes several hours It takes longer to recharge the battery when the notebook is turned on than when it is turned off Inserting battery pack If the port replicator is attached to your notebook do not attempt to insert or remove the battery pack Lifting and turning the notebook with a port replicator attached could cau...

Page 36: ...n the battery bay on the left side of the notebook 2 Indicates the status of the battery pack in the multipurpose bay on the right side of the notebook Battery Indicator Light Status Description On The notebook is using battery power Single blink The battery is running out of power Double blink The battery is charging Off The notebook is using AC power Battery indicators ...

Page 37: ... online User Guide for information on installing and charging a battery pack in the multipurpose bay Keep the battery pack in the notebook while it is directly connected to AC power The battery pack continues to charge while you are using the notebook If the battery level falls below 10 percent you should either attach the AC adapter to recharge the battery or shut down your notebook and insert a ...

Page 38: ...in a car parked in the sun Battery life is shorter in a cold environment This is due to decreased battery efficiency at low temperatures Charge the batteries at temperatures between 50 F and 80 F 10 C to 30 C Lower temperatures require a longer charging time While the battery is in use or being discharged the battery pack heats up This is normal and is not cause for concern Keep the battery pack a...

Page 39: ...ower indicator turns on 3 If necessary adjust the brightness controls for the LCD display as follows To decrease brightness press the key combination Fn Shift F5 To increase brightness press the key combination Fn F5 Opening the notebook Power button If you hold the power button in the On position for more than four seconds the notebook turns off LCD lock lever Power button Power indicator ...

Page 40: ...pplications Remove the PC Cards Disconnect all USB devices 2 Restart the notebook by pressing the Ctrl Alt Delete keys simultaneously When the Windows Task Manager dialog box appears click Shut Down and then Turn Off from the drop down menu To avoid potential loss of data follow these steps to shut down your notebook Respond to any prompts warning you to save documents During a period of inactivit...

Page 41: ... Normal Mode Normal mode is the normal state of your notebook when it is in use The power indicator displays green when your notebook is in this mode To save power you can turn off a specific device such as the LCD or the hard disk drive Standby Mode In Standby Mode the notebook saves the current state of the system in RAM and switches off power to the CPU The amber power indicator flashes in this...

Page 42: ...urn to normal mode To return to normal mode turn on the notebook by pressing the power button The notebook returns to its previous state Standby uses more power than Hibernate Standby requires less time than Hibernate to return to normal mode Do not move the notebook until its power indicator turns off When returning from Hibernate mode the system status stored on the hard disk drive is erased and...

Page 43: ... PC100 CL2 SDRAM SO DIMMs gold lead contacts The amount of memory on your notebook varies depending on the model you purchased Refer to the Specifications flyer that came with your notebook for the amount of memory preinstalled This section describes how to replace memory modules in your computer Precautions and Procedures Removing a Memory Module Installing a Memory Module Viewing the Amount of M...

Page 44: ...n damage memory modules and other components Perform the procedures described below only at an ESD workstation If such a station is not available do not work in a carpeted area and do not handle materials that produce or hold static electricity cellophane wrappers for example Ground yourself by maintaining contact with an unpainted metal portion of the chassis while performing the procedure Do not...

Page 45: ... amount of memory pre installed on your computer refer to the Specifications flyer supplied with your computer Models with 256 MB memory Models with 512 MB memory Total System Memory MB Slot 1 MB Slot 2 MB 256 256 384 256 128 512 256 256 Total System Memory MB Slot 1 MB Slot 2 MB 512 256 256 ...

Page 46: ...k and remove the battery pack s 3 After your notebook has cooled loosen and remove the screw that secures the cover of the memory bay on the bottom of your notebook Use an appropriate screwdriver 4 Touch a metal object such as the connector panel on the back of your notebook to discharge any static electricity Removing the memory module cover Screwdriver Screw ...

Page 47: ...ule Your notebook comes with a memory module installed in the memory slot To upgrade your memory removal of these modules may be necessary before installing your upgrade memory module 2 Pull the memory module in the direction of the arrow 1 Pull the tabs in the direction of the arrow The memory module is released 1 2 1 ...

Page 48: ...stalled memory 2 Remove the new memory module from its packaging 3 Install the memory module by sliding it into the memory module slot Press the module into place until it clicks 4 Tighten the screw on the cover of the memory bay Installing memory module 1 Slide the memory 2 Press the module into place until it clicks module into the slot ...

Page 49: ...he Windows taskbar right click My Computer then click Properties The System Properties window appears 3 Click the General tab The amount of memory MB of RAM is shown If the additional memory is not shown remove and reinstall the memory module One MB of RAM is equal to 1024 bytes System Properties window ...

Page 50: ...VAIO Notebook Quick Start 36 ...

Page 51: ...rn and communicate as soon as you turn it on This section provides you with an overview of the various software that come with your notebook and details on your Sony application driver and system recovery CDs Software Overview Application Driver and System Recovery CDs Using Your Recovery CDs ...

Page 52: ...digital images for print e mail and posting to the Web The versatile image capturing options allow you to start working with digital and traditional photos immediately Explore endless creative possibilities for your personal images with Adobe Photoshop Elements software America Online America Online Inc America Online is a popular Internet online service Stay in touch with family and friends with ...

Page 53: ...al pictures in a photo album for rich digital printing to any standard color laser or ink jet printer DigitalPrint can also be used to make custom CD labels for your audio CDs DVgate Sony Electronics Inc Connect a digital video camera recorder to the i LINK port and capture your own video clips and still images You can edit clips from your video add new clips and combine clips into new movie segme...

Page 54: ...ing you to conduct searches launch and format documents and view the contents of your Clipboard from one location Microsoft Word On selected models Microsoft Corp Microsoft Word makes it easy to create commonWeb e mail and print documents for use around the world It embraces HTML as a first class file format and extends Word s ease of use to the Web and e mail Word also extends that ease of use to...

Page 55: ...that you can easily view the contents of an entire folder Quicken Intuit Inc Quicken software is the fastest easiest way to organize your finances Quicken software works just like your checkbook so it s easy to learn and use You can even pay your bills online Quicken software manages all of your finances bank accounts credit cards investments and loans RealJukebox RealNetworks Inc RealJukebox soft...

Page 56: ...ocal weather reports comics instant messaging and more Sony ScreenBlast ACID Sony Pictures Digital Entertainment With the powerful Sony ScreenBlast ACID software you can create royalty free music by utilizing its loop based production tool including unlimited tracks and enhanced effects Sony ScreenBlast Sound Forge Sony Pictures Digital Entertainment Sony ScreenBlast Sound Forge allows you to reco...

Page 57: ...ng capability and a parametric equalizer for fine tuning audio playback VAIO Action Setup Sony Electronics Inc VAIO Action Setup manages the settings for your computer s Shortcut keys VAIO Support Agent Sony Electronics Inc VAIO Support Agent provides immediate interactive online support with information about your preinstalled software and answers to frequently asked questions i LINK is a Sony tr...

Page 58: ...a visually pleasing artistic manner VisualFlow software not only plays a selected movie or sound file but also enables playback of files by other applications like PictureGear or Memory Stick Slideshow WinDVD InterVideo Inc WinDVD software is a simple to use DVD player including all the features you would expect to find in a standard consumer DVD player while also offering advanced display and nav...

Page 59: ...ndividual applications if they become corrupted or are erased Driver Recovery CD s Sony Electronics Inc This CD enables you to reinstall individual device drivers if they become corrupted or are erased System Recovery CD s Sony Electronics Inc This CD enables you to restore the operating system and software that shipped with your computer if they become corrupted or are erased This CD restores you...

Page 60: ...tion If you have any questions on using the Application Recovery CD contact Sony Customer Support 1 Turn on your notebook If your notebook is already on close all applications 2 When the Windows desktop appears insert the Sony Application Recovery CD in the optical drive The Application Recovery utility loads automatically 3 When the Application Recovery menu appears select the icon for the applic...

Page 61: ...ic drivers with the Driver Recovery CD 1 Turn on your computer If your computer is already on close all applications 2 When the Windows desktop appears insert the Driver Recovery CD into the optical disc drive 3 Click Start on the Windows taskbar then click Control Panel The Control Panel window appears 4 Click Performance and Maintenance then System The System Properties dialog box appears 5 From...

Page 62: ...dware Update Wizard appears 9 Click next The wizard searches for the correct driver on your Driver Recovery CD 10 When the recovery process is complete click Finish Some drivers require that you restart the computer to complete installation Properties dialog box ...

Page 63: ...all the software originally installed on your hard disk drive It can be used only to recover the hard disk of the notebook you purchased System Recovery options System Drive Recovery All data on Drive C is deleted The factory default settings and software applications are restored on this drive only Change Partition Size All partitions custom installations and changes are removed from the hard dis...

Page 64: ...in the system recovery process Follow the on screen instructions If your notebook does not start from the Recovery CD 1 Press the power button and hold it for more than four seconds to turn off the notebook 2 Turn on the notebook When the Sony logo is displayed press the F2 key The BIOS setup menu screen appears 3 Press the arrow keys to select the Exit menu 4 Press the arrow keys to select Get De...

Page 65: ...plication Recovery CD to automatically complete recovery of your system Your system may include one or more System Recovery CDs If you have more than one System Recovery CDs insert the first CD to run the System Recovery program You are prompted to insert the second CD once the information from the first CD has been installed The recovery process takes from 30 to 60 minutes to complete ...

Page 66: ...VAIO Notebook Quick Start 52 ...

Page 67: ...you may encounter when using your notebook Many problems have simple solutions so try these suggestions before you contact Sony Computing Support http www sony com pcsupport Troubleshooting Your Notebook Troubleshooting the LCD Screen Troubleshooting the Mouse and Touchpad ...

Page 68: ... source and turned on Check that the brightness and contrast controls are adjusted correctly See the manual that came with the display for details Condensation may cause the notebook to malfunction If this occurs do not use it for at least one hour Take the battery pack out of the notebook unplug the power cord plug it in again and turn on the power My notebook starts but a BIOS error appears When...

Page 69: ... that Windows starts properly If Windows still does not start follow these steps to start the BIOS 1 Turn off the notebook 2 Remove any peripheral devices connected to the notebook 3 Turn the notebook on again 4 Press the F2 key when the Sony logo appears The BIOS setup menu window appears 5 Use the arrow keys to select the Exit menu 6 Press the arrow keys to select Get Default Values then press t...

Page 70: ... does not work press and hold the power button for at least four seconds to turn off the power If your notebook stops responding while playing a CD or DVD stop the CD DVD and restart the notebook To restart the notebook press the Ctrl Alt Delete keys simultaneously When the WindowTask Manager dialog box appears click Shut Down and then Turn Off from the drop down menu Unplug the notebook from the ...

Page 71: ...n The display mode may be set to external display mode Press and hold the Fn key while pressing the F7 key several times Troubleshooting the Mouse and Touchpad My mouse does not work If you are using an external mouse check that the mouse is plugged into the mouse connector See Connecting a PS 2 External Mouse or Keyboard in the online User Guide for more information If you are using an optional S...

Page 72: ...the touchpad again If your touchpad is interpreting a single tap as a double click adjust the button assignments Follow these steps 1 Press the Windows key and use the arrow keys to select All Programs Press the Enter key 2 Select Sony Notebook Setup and press the Enter key Select Sony Notebook Setup again 3 Select theTouchpad tab and press the Alt S keys simultaneously 4 Make sure the Buttons tab...

Page 73: ...ager appears click Shut Down and then Turn Off from the drop down menu If you still cannot turn off your computer after you have tried the steps above press and hold the power button for more than four seconds If the pointer does not move while playing a disc press the Ctrl Alt Delete keys simultaneously to stop playback and restart the notebook If you are still experiencing problems check that an...

Page 74: ...VAIO Notebook Quick Start 60 ...

Page 75: ...61 Getting Help Sony provides you with several support resources to answer questions about your VAIO notebook or the preinstalled software Refer to these resources in the order they are listed ...

Page 76: ... 3 Operating System Online Support Your notebook comes preinstalled with Microsoft Windows For operating system support you can access Microsoft customer support at http support microsoft com directory 4 VAIO Support Agent You can find VAIO Support Agent by clicking Start and then selecting Help and Support Using advanced diagnostic technology Sony sVAIO Support Agent runs scheduled protections of...

Page 77: ...t of available topics then select the topics that you want to receive To contact the Sony fax on demand service call 1 888 4 SONY PC 1 888 476 6972 7 Sony Customer Support Software support is available free of charge for 90 days after the original date of purchase You can call and speak with a Sony Customer Support Representative without using your notebook by calling 1 888 4 SONY PC 1 888 476 697...

Page 78: ...l techdocs adobe com phone 206 675 6126 fee based support fax 206 628 5737 hours M F 6 AM 5 PM PST Web site http www aol com phone 800 827 6364 hours 7 days a week 24 hours a day Web site http www apple com phone 800 275 2273 hours M F 6 AM 6 PM PST Web site http www arcsoft com e mail support arcsoft com phone 510 440 9901 fax 510 440 1270 hours M F 8 30 AM 5 30 PM PST Web site http support earth...

Page 79: ...free of charge but subject to delays Support from 900 820 8324 is fee based but offers immediate response hours M F 8 AM 5 PM PST Web site http www intuit com support phone 900 555 4932 800 644 3193 Support from 900 555 4932 is fee based Support from 800 644 3193 is automated and free of charge hours M F 5 AM 5 PM PST Web site http service real com rjoptions html e mail http service real com help ...

Page 80: ...call 1 888 4 SONY PC 1 888 476 6972 or find Sony Customer Service on the Web at http www sony com pcsupport Web site http www sony com pcsupport phone 888 4SONYPC 888 476 6972 Support from 1 888 4 SONY PC is free of charge for 90 days after the original date of purchase hours 7 days a week 24 hours a day Web site http www intervideo com phone 510 651 0888 ...

Page 81: ...atus indicator light 22 charging battery packs 21 choosing power source 20 computer 62 features 5 starting 25 troubleshooting 54 unpacking 7 connecting power source 19 controls locating 14 D DC In 19 dial up connection 10 Driver Recovery CD 47 E expansion memory configuration 31 F features 5 G getting help 61 H hardware online support 62 help 61 Hibernate mode 28 I indicator lights battery 22 char...

Page 82: ...ing battery packs 21 Recovery CD 46 removing battery packs 23 memory module 32 restoring data 46 S second battery pack 20 selecting power source 20 setting up your PC support 62 software support information 64 Software list 37 Sony Fax on Demand service 63 Sony Service Center 66 Standby mode 27 starting computer 25 startup problems 26 support software 64 support technical 61 T technical support 61...

Page 83: ...69 ventilation slot 17 viewing the amount of memory 35 W Windows Start button 26 taskbar 26 56 ...

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Page 86: ...ermission is prohibited All rights reserved Sony VAIO the VAIO logo VAIO Smart DVgate Handycam Media Bar MovieShaker PictureGear and i LINK are trademarks of Sony All other trademarks are trademarks or registered trademarks of their respective owners Printed in USA 4 661 889 12 ...

Page 87: ... January 2002 Model Name PCG FX190 PCG FX170 PCG FX150 PCG FX140 PCG FX120 PCG FX190K PCG FX170K PCG FX150K PCG FX140K PCG FX120K PCG FX290K PCG FX290 PCG FX270K PCG FX270 PCG FX250K PCG FX250 PCG FX240K PCG FX240 PCG FX220K PCG FX220 PCG FX210 PCG FX215 PCG FX340 PCG FX370 PCG FX390 PCG FXA32 PCG FXA33 PCG FXA36 PCG FX410 PCG FXA47 PCG FXA49 Service Manual Part No 9 872 179 11 9 872 194 11 9 874 ...

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