Sony MDR-ZX220BT Help Manual Download Page 5

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Resetting or initializing the headset

Initializing the headset to restore factory settings

Summary of Contents for MDR-ZX220BT

Page 1: ...r have any questions Getting started BLUETOOTH connection What you can do with the BLUETOOTH function How to make a wireless connection to BLUETOOTH devices Supplied accessories Checking the package contents About the supplied manuals Features What you can do with the headset Parts and controls ...

Page 2: ... Android 4 1 Disconnecting the smartphone by one touch NFC Switching the device by one touch NFC Android devices not compatible with one touch connection NFC Pairing and connecting with an Android smartphone Connecting to a paired Android smartphone iPhone iOS devices Pairing and connecting with an iPhone Connecting to a paired iPhone Computers Pairing and connecting with a computer Windows 10 Pai...

Page 3: ... the headset to an Android smartphone and an iPhone Listening to music Listening to music via a BLUETOOTH connection Listening to music from a device connected via BLUETOOTH Controlling the audio device BLUETOOTH connection Disconnecting BLUETOOTH connection after use Supported codecs Supported codecs Making phone calls Making phone calls Receiving a call Making a call Functions for a phone call D...

Page 4: ...reen of an iPhone iPad or iPod touch Sound No sound Low sound level Low sound quality Sound skips frequently during playback Pairing Pairing cannot be done One touch connection NFC Unable to connect the headset to a BLUETOOTH device with one touch connection NFC BLUETOOTH connection Unable to make a BLUETOOTH connection Distorted sound The BLUETOOTH wireless communication range is short or the sou...

Page 6: ...ctions ii One touch connection NFC compatible Android devices ii One touch connection NFC with a smartphone Android 4 1 or later 17 One touch connection NFC with a smartphone Android 2 3 3 or later and less than Android 4 1 19 Disconnecting the smartphone by one touch NFC 22 Switching the device by one touch NFC 23 Android devices not compatible with one touch connection NFC ii Pairing and connect...

Page 7: ...ing to music via a BLUETOOTH connection iii Listening to music from a device connected via BLUETOOTH 67 Controlling the audio device BLUETOOTH connection 69 Disconnecting BLUETOOTH connection after use 70 Supported codecs iii Supported codecs 71 Making phone calls iii Receiving a call 72 Making a call 74 Functions for a phone call 76 Disconnecting BLUETOOTH connection after use 70 Important inform...

Page 8: ... Unable to connect the headset to a BLUETOOTH device with one touch connection NFC 93 BLUETOOTH connection iv Unable to make a BLUETOOTH connection 94 Distorted sound 95 The BLUETOOTH wireless communication range is short or the sound skips 96 The headset does not operate properly 97 Phone calls iv No voice from callers 98 Low voice from callers 99 Resetting or initializing the headset v Resetting...

Page 9: ...sten to music or make phone calls wirelessly Listening to music You can receive audio signals from a smartphone mobile phone or music player to enjoy music wirelessly Talking on the phone You can make and receive a call with your hands free while leaving your smartphone or mobile phone in your bag or pocket 4 596 653 11 1 Copyright 2016 Sony Corporation 1 ...

Page 10: ...ected is called device registration pairing If the device to be connected does not support the one touch connection NFC operate the headset and the device to perform device registration pairing If the device supports one touch connection NFC you can just touch to perform device registration pairing and establish a BLUETOOTH connection Connecting the headset to a registered paired device When the d...

Page 11: ...t are included in the package If items are missing contact your dealer Numbers in indicate the item amount Wireless Stereo Headset 1 Micro USB cable approx 50 cm 19 3 4 in 1 Reference Guide 1 Operating Instructions 1 Other documents 1 set 4 596 653 11 1 Copyright 2016 Sony Corporation May not be supplied in some countries or regions 3 ...

Page 12: ...l on the Web which can be accessed by a PC or smartphone provides the detailed information on how to use the headset and troubleshooting etc Operating Instructions enclosed paper Provides basic information on how to connect or use the headset Reference Guide enclosed paper Provides precautions and specifications 4 596 653 11 1 Copyright 2016 Sony Corporation 4 ...

Page 13: ...rol functions of the music player can be operated via BLUETOOTH connection Clear voice hands free calling with built in microphone One touch connection with Near Field Communication NFC Voice guidance Swivels for flat and easy portability Micro USB port for charging 4 596 653 11 1 Copyright 2016 Sony Corporation 5 ...

Page 14: ...Location and function of parts Headband 1 L mark 2 left unit 3 Tactile dot The left unit has a tactile dot 4 Slider Slide to adjust the length of the headband 5 R mark 6 right unit 7 Built in antenna A BLUETOOTH antenna is built into the headset 8 6 ...

Page 15: ...function button button 11 Micro USB port Connect a computer to this port with the supplied micro USB cable to charge the headset 12 Microphone Picks up the sound of your voice when talking on the phone 13 Indicator blue red Lights up in red during charging Lights up in red or blue to indicate the power or communication status of the headset 14 7 ...

Page 16: ...wo times Turning off When turning off the headset by pressing and holding the button for about 2 seconds when the headset is turned on lights for about two seconds BLUETOOTH status indication Pairing mode Pressing and holding the button for about 7 seconds when the headset is turned off Not connected one second intervals Connection process completed flashes quickly for about five seconds Connected...

Page 17: ... charging Other Initialization completed For details refer to Initializing the headset to restore factory settings Hint When the remaining battery charge becomes low the indicator turns from blue to red except for pairing mode 4 596 653 11 1 Copyright 2016 Sony Corporation 9 ...

Page 18: ...ms and USB port When using Windows Windows 10 Home Windows 10 Pro Windows 8 1 Windows 8 1 Pro Windows 8 Windows 8 Pro Windows 7 Home Basic Home Premium Professional Ultimate Windows Vista Service Pack 2 or later Home Basic Home Premium Business Ultimate Media Center Edition 2005 When using Mac Mac OS X version 10 8 or later Note Sony does not guarantee proper operation in all system environments W...

Page 19: ...long time the battery may be quickly depleted however after a few recharges the battery life will improve If you store the headset for a long time charge the battery to its full capacity once every 6 months to avoid over discharge If the headset is not used for a long time it may take longer to charge the battery If the life of the built in rechargeable battery drops significantly the battery shou...

Page 20: ...ct directly to a computer Charging will not be completed properly by an indirect connection such as via a USB hub Hint If charging starts while the headset is turned on the headset will turn off automatically 4 596 653 11 1 Copyright 2016 Sony Corporation 12 ...

Page 21: ...f the headset on a fully charged battery are as follows Wireless connection Music Playback time SBC AAC Max 8 hours Communication time Max 8 hours Standby time Max 200 hours Note Usage hours may be shorter depending on the Codec and the conditions of use 4 596 653 11 1 Copyright 2016 Sony Corporation 13 ...

Page 22: ... needs to charge Battery level low When the battery is almost empty The indicator turns red When the battery becomes empty the headset sounds a warning beep you hear voice guidance Please recharge headset and the head set turns off automatically When you are using an iPhone iPad or iPod touch When the headset is connected to an iPhone iPad or iPod touch iOS 5 0 or later that supports HFP Hands fre...

Page 23: ...nnect the headset to an iPhone iPad or iPod touch with Media audio A2DP only in a multi point connection the remaining battery charge will not be displayed correctly 4 596 653 11 1 Copyright 2016 Sony Corporation 15 ...

Page 24: ...is low when powering on Battery level low When powering off Power off When entering pairing mode BLUETOOTH pairing When establishing a BLUETOOTH connection BLUETOOTH connected When disconnecting a BLUETOOTH connection BLUETOOTH disconnected When automatically turning off due to the low battery condition Please recharge headset 4 596 653 11 1 Copyright 2016 Sony Corporation 16 ...

Page 25: ...ion data communication for example BLUETOOTH pairing can be achieved easily by simply touching NFC compatible devices together i e at the N Mark symbol or location designated on each device Unlock the screen of the smartphone if it is locked 1 Select Setting More 2 Set the NFC function to on The above procedure is an example For details refer to the operating instructions supplied with your Androi...

Page 26: ...h connection switching Related Topic How to make a wireless connection to BLUETOOTH devices Disconnecting the smartphone by one touch NFC Switching the device by one touch NFC Listening to music from a device connected via BLUETOOTH 4 596 653 11 1 Copyright 2016 Sony Corporation Follow the on screen instructions to complete the pairing and connection When the headset is connected with the smartpho...

Page 27: ...communication for example BLUETOOTH pairing can be achieved easily by simply touching NFC compatible devices together i e at the N Mark symbol or location designated on each device Unlock the screen of the smartphone if it is locked 1 Select Setting More 2 Set the NFC function to on The above procedure is an example For details refer to the operating instructions supplied with your Android smartph...

Page 28: ...artphone on the N Mark of the headset Keep touching the headset with the smartphone until the smartphone reacts Refer to the operating instructions of the smartphone for the designated location to be touched on the smartphone Follow the on screen instructions to complete the pairing and connection When the headset is connected with the smartphone the blue indicator starts flashing slowly You hear ...

Page 29: ...ed on the smartphone If you touch an NFC compatible smartphone with the headset the smartphone terminates BLUETOOTH connection with any current device and connects to the headset One touch connection switching Related Topic How to make a wireless connection to BLUETOOTH devices Disconnecting the smartphone by one touch NFC Switching the device by one touch NFC Listening to music from a device conn...

Page 30: ... automatically To turn off the headset before that press and hold the button for about 2 seconds You hear voice guidance Power off the indicator blue goes off then the headset turns off 4 596 653 11 1 Copyright 2016 Sony Corporation Unlock the screen of the smartphone if it is locked If you installed the app NFC Easy Connect in the smartphone start the app NFC Easy Connect 1 Touch the headset with...

Page 31: ...LUETOOTH mobile phone connected to the headset you cannot switch the BLUETOOTH connection by one touch When the headset is connected with an NFC compatible smartphone if you touch the smartphone on another NFC compatible BLUETOOTH headset or BLUETOOTH speaker the smartphone disconnects from the headset and connects to the BLUETOOTH device it touched Note Unlock the screen of the smartphone if it i...

Page 32: ...you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information press and hold the button for about 2 seconds when the headset is turned off The headset enters pairing mode automatically When you pair a 2nd or subsequent device the headset has pairing information for other devices press and hold the button for ab...

Page 33: ...Touch Bluetooth 3 Touch Search for devices 4 Touch MDR ZX220BT If passkey input is required on the display of the smartphone input 0000 The headset and the smartphone are paired with each other and connected You hear voice guidance BLUETOOTH connected If they are not connected see Connecting to a paired Android smartphone If MDR ZX220BT does not appear on the display try again from step 3 5 A Pass...

Page 34: ...delete the pairing information of the headset from the BLUETOOTH device and then pair them again The headset can be paired with multiple devices but can only play music from one paired device at a time Hint The above procedure is an example For details refer to the operating instructions supplied with your Android smartphone To delete all pairing information see Initializing the headset to restore...

Page 35: ...ator blue flashes after you release the button You hear voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you hear voice guidance BLUETOOTH connected Check the connection status on the Android smartphone If not connected proceed to step 3 2 Display the devices paired with the smartphone 3 Select Setting Bluetooth 1 Touch next to Bluet...

Page 36: ... headset tries to make a connection with a previously connected BLUETOOTH device you may not be able to connect to the device you want to If connection fails terminate the BLUETOOTH connection from the device that was previously connected Related Topic How to make a wireless connection to BLUETOOTH devices Pairing and connecting with an Android smartphone Listening to music from a device connected...

Page 37: ...on this headset When you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information press and hold the button for about 2 seconds when the headset is turned off The headset enters pairing mode automatically When you pair a 2nd or subsequent device the headset has pairing information for other devices press and h...

Page 38: ...time is replaced by the new one When the pairing information for the headset has been deleted from the BLUETOOTH device When the headset is initialized all pairing information is deleted In this case delete the pairing information of the headset from the BLUETOOTH device and then pair them again Touch to change it to turn on the BLUETOOTH function 3 Touch MDR ZX220BT If passkey input is required o...

Page 39: ...e Hint The above procedure is an example For details refer to the operating instructions supplied with your iPhone To delete all pairing information see Initializing the headset to restore factory settings Related Topic How to make a wireless connection to BLUETOOTH devices Connecting to a paired iPhone Listening to music from a device connected via BLUETOOTH Initializing the headset to restore fa...

Page 40: ...e sure that the indicator blue flashes after you release the button You hear voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you hear voice guidance BLUETOOTH connected Check the connection status on the iPhone If not connected proceed to step 3 2 Display the devices paired with the iPhone 3 Select Settings 1 Touch Bluetooth 2 32 ...

Page 41: ... make a connection with a previously connected BLUETOOTH device you may not be able to connect to the device you want to If connection fails terminate the BLUETOOTH connection from the device that was previously connected Related Topic How to make a wireless connection to BLUETOOTH devices Pairing and connecting with an iPhone Listening to music from a device connected via BLUETOOTH 4 596 653 11 1...

Page 42: ... on For whether or not a BLUETOOTH adaptor is incorporate and for how to turn it on refer to the operating instructions supplied with the computer Enter pairing mode on this headset When you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information press and hold the button for about 2 seconds when the headset ...

Page 43: ...Click Devices 2 Click the Bluetooth tab then click the Bluetooth button to turn on the BLUETOOTH function 3 Select MDR ZX220BT then click Pair 4 35 ...

Page 44: ...o be paired The headset can be paired with up to 8 devices If a new device is paired after 8 devices are already paired the paired device with the oldest connection time is replaced by the new one When the pairing information for the headset has been deleted from the BLUETOOTH device When the headset is initialized all pairing information is deleted In this case delete the pairing information of t...

Page 45: ...computer Windows 10 Listening to music from a device connected via BLUETOOTH Disconnecting BLUETOOTH connection after use Initializing the headset to restore factory settings 4 596 653 11 1 Copyright 2016 Sony Corporation 37 ...

Page 46: ...H adaptor is incorporate and for how to turn it on refer to the operating instructions supplied with the computer Enter pairing mode on this headset When you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information press and hold the button for about 2 seconds when the headset is turned off The headset enters ...

Page 47: ...the screen then select Settings from the Charm Bar Select Change PC settings of the Settings charm 2 Select Devices of PC settings 3 Select Add a device 4 Select MDR ZX220BT 5 39 ...

Page 48: ...n The headset can be paired with multiple devices but can only play music from one paired device at a time Hint The above procedure is an example For details refer to the operating instructions supplied with your computer To delete all pairing information see Initializing the headset to restore factory settings Related Topic How to make a wireless connection to BLUETOOTH devices Connecting to a pa...

Page 49: ... whether or not a BLUETOOTH adaptor is incorporate and for how to turn it on refer to the operating instructions supplied with the computer Enter pairing mode on this headset When you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information press and hold the button for about 2 seconds when the headset is turn...

Page 50: ...ormation for the headset has been deleted from the BLUETOOTH device When the headset is initialized all pairing information is deleted In this case delete the pairing information of the headset from the BLUETOOTH device and then pair them again The headset can be paired with multiple devices but can only play music from one paired device at a time Click Add a device 2 Select MDR ZX220BT then click...

Page 51: ...izing the headset to restore factory settings Related Topic How to make a wireless connection to BLUETOOTH devices Connecting to a paired computer Windows 7 Listening to music from a device connected via BLUETOOTH Disconnecting BLUETOOTH connection after use Initializing the headset to restore factory settings 4 596 653 11 1 Copyright 2016 Sony Corporation 43 ...

Page 52: ...ot a BLUETOOTH adaptor is incorporate and for how to turn it on refer to the operating instructions supplied with the computer Enter pairing mode on this headset When you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information press and hold the button for about 2 seconds when the headset is turned off The he...

Page 53: ...nput is required on the display of the computer input 0000 The headset and the computer are paired with each other and connected You hear voice guidance BLUETOOTH connected If they are not connected see Connecting to a paired computer Windows Vista If MDR ZX220BT does not appear on the display try again from step 3 3 45 ...

Page 54: ...en the headset is initialized all pairing information is deleted In this case delete the pairing information of the headset from the BLUETOOTH device and then pair them again The headset can be paired with multiple devices but can only play music from one paired device at a time Hint The above procedure is an example For details refer to the operating instructions supplied with your computer To de...

Page 55: ... and hold the button for about 2 seconds Make sure that the indicator blue flashes after you release the button You hear voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you hear voice guidance BLUETOOTH connected Use the computer to check whether the connection is established and if it is not established proceed to step 3 If the com...

Page 56: ...Right click MDR ZX220BT If MDR ZX220BT is not displayed right click on the Sound screen then select Show Disabled Devices 2 Click Connect The connection is established 3 48 ...

Page 57: ...tton Note If the headset tries to make a connection with a previously connected BLUETOOTH device you may not be able to connect to the device you want to If connection fails terminate the BLUETOOTH connection from the device that was previously connected Related Topic How to make a wireless connection to BLUETOOTH devices Pairing and connecting with a computer Windows 10 Listening to music from a ...

Page 58: ...the indicator blue flashes after you release the button You hear voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you hear voice guidance BLUETOOTH connected Use the computer to check whether the connection is established and if it is not established proceed to step 3 If the computer has connected to the last BLUETOOTH device connect...

Page 59: ...Select Control Panel in the Settings charm 3 Select Hardware and Sound then Devices and Printers 4 Right click MDR ZX220BT in the Devices and Printers screen 5 51 ...

Page 60: ...If the headset tries to make a connection with a previously connected BLUETOOTH device you may not be able to connect to the device you want to If connection fails terminate the BLUETOOTH connection from the device that was previously connected Related Topic How to make a wireless connection to BLUETOOTH devices Pairing and connecting with a computer Windows 8 Windows 8 1 Listening to music from a...

Page 61: ...old the button for about 2 seconds Make sure that the indicator blue flashes after you release the button You hear voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you hear voice guidance BLUETOOTH connected Use the computer to check whether the connection is established and if it is not established proceed to step 3 If the computer ...

Page 62: ...ssing the button Note If the headset tries to make a connection with a previously connected BLUETOOTH device you may not be able to connect to the device you want to If connection fails terminate the BLUETOOTH connection from the device that was previously connected Related Topic How to make a wireless connection to BLUETOOTH devices Pairing and connecting with a computer Windows 7 Listening to mu...

Page 63: ...and hold the button for about 2 seconds Make sure that the indicator blue flashes after you release the button You hear voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you hear voice guidance BLUETOOTH connected Use the computer to check whether the connection is established and if it is not established proceed to step 3 If the comp...

Page 64: ...on the headset While the headset is on you can make an A2DP connection music playback by pressing the button Note If the headset tries to make a connection with a previously connected BLUETOOTH device you may not be able to connect to the device you want to If connection fails terminate the BLUETOOTH connection from the device that was previously connected Double click MDR ZX220BT in the Bluetooth...

Page 65: ... connection to BLUETOOTH devices Pairing and connecting with a computer Windows Vista Listening to music from a device connected via BLUETOOTH Disconnecting BLUETOOTH connection after use 4 596 653 11 1 Copyright 2016 Sony Corporation 57 ...

Page 66: ...ter you bought it or after you initialized the headset the headset has no pairing information press and hold the button for about 2 seconds when the headset is turned off The headset enters pairing mode automatically When you pair a 2nd or subsequent device the headset has pairing information for other devices press and hold the button for about 7 seconds Make sure that the indicator flashes blue ...

Page 67: ... the headset has been deleted from the BLUETOOTH device When the headset is initialized all pairing information is deleted In this case delete the pairing information of the headset from the BLUETOOTH device and then pair them again The headset can be paired with multiple devices but can only play music from one paired device at a time Hint The above procedure is an example For details refer to th...

Page 68: ...ressing the button Turn on the headset Press and hold the button for about 2 seconds Make sure that the indicator blue flashes after you release the button You hear voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you hear voice guidance BLUETOOTH connected Check the connection status on the BLUETOOTH device If not connected proceed ...

Page 69: ...ou want to If connection fails terminate the BLUETOOTH connection from the device that was previously connected Related Topic How to make a wireless connection to BLUETOOTH devices Pairing and connecting with other BLUETOOTH devices Listening to music from a device connected via BLUETOOTH 4 596 653 11 1 Copyright 2016 Sony Corporation 61 ...

Page 70: ...P or HSP connection is made automatically when you turn on the headset At the same time an A2DP connection may also be made automatically If this happens disconnect the headset from the smartphone or mobile phone once using the phone then connect the devices again by repeating the process from step 2 4 596 653 11 1 Copyright 2016 Sony Corporation Pair the headset with BLUETOOTH devices respectivel...

Page 71: ...alls change the settings of the smartphones so that only one of the functions is connected for each smartphone Pair the headset with both smartphones respectively 1 Use one of the smartphones to establish a BLUETOOTH connection with the headset 2 On the smartphone connected to the headset uncheck either Phone audio HFP or Media audio A2DP Example To connect Media audio A2DP only Touch Settings Blu...

Page 72: ...11 1 Copyright 2016 Sony Corporation Use the other smartphone to establish a BLUETOOTH connection to the headset 5 In the same way uncheck the function that you did not uncheck in step 3 6 Use the first smartphone to establish a BLUETOOTH connection again Both smartphones are connected to the headset with only one function enabled 7 64 ...

Page 73: ...e Android smartphone so that only one of the functions is connected Connect the Android smartphone first and then connect the iPhone You cannot set the iPhone to connect one function only Pair the headset with both Android smartphone and iPhone respectively 1 Use the Android smartphone to establish a BLUETOOTH connection with the headset 2 On the Android smartphone connected to the headset uncheck...

Page 74: ...martphone with Phone audio HFP the remaining battery charge of the headset will not be displayed correctly on an iPhone 4 596 653 11 1 Copyright 2016 Sony Corporation Use the iPhone to establish a BLUETOOTH connection to the headset The iPhone is connected to the headset with both functions but you can only use the function that you unchecked in step 3 4 66 ...

Page 75: ...trol Profile enables you to adjust volume etc The operation may vary depending on the BLUETOOTH device Refer to the operating instructions supplied with your BLUETOOTH device Connect the headset to a BLUETOOTH device 1 Wear the headset Adjust the length of the headband Put the headset with indication on your left ear and indication on your right ear The unit of the headset has a tactile dot A Tact...

Page 76: ...rotection Depending on the BLUETOOTH device it may be necessary to adjust the volume or set the audio output setting on the BLUETOOTH device Volume during a call and volume during music playback can be adjusted independently Changing the call volume does not change the volume of music playback and vice versa Related Topic How to make a wireless connection to BLUETOOTH devices Controlling the audio...

Page 77: ...use Press to adjust the volume Press and hold until you hear a beep to skip to the beginning of the next track beginning of the previous or current track After releasing the button press within 1 second to skip to the beginning of the next previous track and hear a beep you can repeat this operation Note If the communication condition is poor the BLUETOOTH device may react incorrectly to the opera...

Page 78: ...ny Corporation If using a device that supports one touch connection NFC touch the device to the headset again Unlock the screen of the device if it is locked If using a device that does not support one touch connection NFC operate from the BLUETOOTH device When disconnected you hear voice guidance BLUETOOTH disconnected 1 Press and hold the button on the headset for about 2 seconds to turn off the...

Page 79: ... Coding AAC is mainly used by Apple products such as iPhones and it provides higher sound quality than that of SBC When music in one of the above codecs is transmitted from a connected device the headset switches to that codec automatically and plays back the music in the same codec However depending on the device to be connected with the headset you may need to set the device beforehand to listen...

Page 80: ...ng ring tones depending on your smartphone or mobile phone Ring tone set on the headset Ring tone set on the smartphone or mobile phone Ring tone set on the smartphone or mobile phone only for a BLUETOOTH connection Connect the headset to a smartphone or mobile phone beforehand 1 When you hear a ring tone press button on the headset and receive the call When an incoming call arrives even while you...

Page 81: ...ut 2 seconds or by using your smartphone or mobile phone If you adjust the volume on the headset when not talking the music playback volume is adjusted Volume during a call and volume during music playback can be adjusted independently Changing the call volume does not change the volume of music playback and vice versa Related Topic How to make a wireless connection to BLUETOOTH devices Making a c...

Page 82: ... the headset to a smartphone or mobile phone beforehand 1 Operate your smartphone or mobile phone to make a call When you make a call the dial tone is heard from the headset If you make a call while you are listening to music playback pauses If no dial tone is heard via the headset switch the call device to the headset using your smartphone or mobile phone or by holding the button down for about 2...

Page 83: ... call can be adjusted during a telephone conversation only Volume for a call and listening to music can be adjusted independently Even if you change the volume while playing back music the volume of a call does not change Related Topic How to make a wireless connection to BLUETOOTH devices Receiving a call Functions for a phone call 4 596 653 11 1 Copyright 2016 Sony Corporation 75 ...

Page 84: ...ge the call device between the headset and the smartphone or mobile phone Incoming call Press the button once to answer a call Press and hold the button for about 2 seconds to reject a call During call Press the button once to finish a call Press the button for about 2 seconds to change the call device between the headset and the smartphone or mobile phone Supported profile HSP Outgoing call Press...

Page 85: ...ressure on this headset as it may cause the headset to deform during long storage Do not subject the headset to excessive shock Clean the headset with a soft dry cloth Do not expose the headset to water The headset is not waterproof Remember to follow the precautions below Be careful not to drop the headset into a sink or other container filled with water Do not use the headset in humid locations ...

Page 86: ...high quality AVRCP Audio Video Remote Control Profile Controlling A V equipment pausing stopping starting playback etc HSP Headset Profile Talking on the phone Operating the phone HFP Hands free Profile Talking on the phone Operating the phone by hands free Maximum communication range Use the devices within a range of about 10 m 30 feet of line of sight Maximum communication range may shorten unde...

Page 87: ...one or listening to the music This unit supports security capabilities that comply with the BLUETOOTH standard to provide a secure connection when the BLUETOOTH wireless technology is used but security may not be enough depending on the setting Be careful when communicating using BLUETOOTH wireless technology We do not take any responsibility for the leakage of information during BLUETOOTH communi...

Page 88: ...ies Android and Google Play are trademarks of Google Inc iPad iPhone iPod touch are trademarks of Apple Inc registered in the U S and other countries Microsoft Windows and Windows Vista are registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Mac and Mac OS are trademarks of Apple Inc registered in the U S and other countries Other trademarks and...

Page 89: ...n about your headset For customers in the U S A http esupport sony com For customers in Canada http esupport sony com CA For customers in Latin America http esupport sony com LA For customers in European countries www sony eu support For customers in other countries regions http www sony asia com 4 596 653 11 1 Copyright 2016 Sony Corporation 81 ...

Page 90: ...attery You may be able to resolve some issues by charging the battery Reset the headset Initialize the headset This operation resets volume settings etc and deletes all pairing information Look up information on the issue on the customer support website If the operations above do not work consult your nearest Sony dealer Related Topic Charging the headset Customer support websites Resetting the he...

Page 91: ...he battery of the headset The headset cannot be turned on while charging the battery Remove the micro USB cable from the headset and then turn on the headset again Related Topic Charging the headset Checking the remaining battery charge 4 596 653 11 1 Copyright 2016 Sony Corporation 83 ...

Page 92: ...d Check that the micro USB cable is connected to the headset and the computer firmly Check that the computer is turned on Check that the computer is not in standby sleep or hibernation mode When using Windows 8 1 update using Windows Update Related Topic Charging the headset 4 596 653 11 1 Copyright 2016 Sony Corporation 84 ...

Page 93: ...s Stereo Headset MDR ZX220BT Charging time is too long Check that the headset and the computer are directly connected not via a USB hub Related Topic Charging the headset 4 596 653 11 1 Copyright 2016 Sony Corporation 85 ...

Page 94: ... cable again Check that the headset and the computer are directly connected not via a USB hub A problem may have occurred with the connected USB port of the computer Connect to another USB port if it is available Try the USB connection procedure again in cases other than those stated above Check that you are using the micro USB cable supplied 4 596 653 11 1 Copyright 2016 Sony Corporation 86 ...

Page 95: ...ch The remaining battery charge is shown only on the screen of an iPhone iPad or iPod touch iOS 5 0 or later that supports HFP Hands free Profile Make sure that the iPhone iPad or iPod touch is connected with HFP Hands free Profile Otherwise the remaining battery charge will not be displayed correctly 4 596 653 11 1 Copyright 2016 Sony Corporation 87 ...

Page 96: ...ection Turn up the volume of the headset and the connected device i e smartphone Check that the connected device is playing back If you are connecting a computer to the headset make sure the audio output setting of the computer is set for a BLUETOOTH device Pair the headset and the BLUETOOTH device again Related Topic How to make a wireless connection to BLUETOOTH devices Listening to music from a...

Page 98: ...n listen to the broadcasts satisfactorily If you have previously connected the headset to this BLUETOOTH device only an HFP HSP BLUETOOTH connection may be made when the headset is turned on If this happens use the BLUETOOTH device and make an A2DP BLUETOOTH connection When you listen to music from a computer on the headset sound quality may be poor for the first few seconds after a connection is ...

Page 99: ...an body between the headset and the BLUETOOTH device This situation may be improved by placing the BLUETOOTH device facing the antenna of the headset There is an obstacle such as metal or wall between the headset and the BLUETOOTH device A device using 2 4 GHz frequency such as a Wi Fi device cordless telephone or microwave oven is in use near this headset The situation may be improved by changing...

Page 100: ...and hold the button of the headset for about 7 seconds to enter pairing mode When you pair the headset with devices again after initializing or repairing the headset information for pairing with the headset remaining on the iPhone or other device may prevent you from pairing them successfully In this case delete the pairing information of the headset from the device and then pair them again Relate...

Page 101: ...fail to connect the headset with a smartphone by one touch connect it to the headset by on screen operation on the smartphone You cannot make a one touch connection NFC while charging the battery because the headset cannot be turned on Finish charging first and then make the one touch connection NFC You are using a smartphone with Android 2 3 3 up to Android 4 0 4 but has not installed the one tou...

Page 102: ...ith the BLUETOOTH device may not be memorized on the headset Make a BLUETOOTH connection from the BLUETOOTH device to the headset soon after pairing is complete The BLUETOOTH device is in sleep mode The BLUETOOTH connection is terminated Make the BLUETOOTH connection again Related Topic About the indicator How to make a wireless connection to BLUETOOTH devices 4 596 653 11 1 Copyright 2016 Sony Co...

Page 104: ...s There is a human body between the headset and the BLUETOOTH device This situation may be improved by placing the BLUETOOTH device facing the antenna of the headset There is an obstacle such as metal or wall between the headset and the BLUETOOTH device A device using 2 4 GHz frequency such as a Wi Fi device cordless telephone or microwave oven is in use near this headset The situation may be impr...

Page 105: ...Reset the headset Pairing information is not deleted by this operation If you cannot use the headset even after resetting it initialize the headset Related Topic Resetting the headset Initializing the headset to restore factory settings 4 596 653 11 1 Copyright 2016 Sony Corporation 97 ...

Page 106: ...e i e smartphone Check that output of the BLUETOOTH device is set for the headset Select an HFP or HSP BLUETOOTH connection by operating the BLUETOOTH device If you are listening to music using the headset stop playback press the button on the headset and talk Related Topic How to make a wireless connection to BLUETOOTH devices Receiving a call Making a call 4 596 653 11 1 Copyright 2016 Sony Corp...

Page 108: ...cable then press the button and button simultaneously The headset will be reset Pairing information is not deleted To charge the headset after resetting disconnect and reconnect the micro USB cable If the headset does not operate correctly even after resetting initialize the headset to restore factory settings Related Topic Initializing the headset to restore factory settings 4 596 653 11 1 Copyri...

Page 109: ...t then press and hold the button and button simultaneously for more than 7 seconds The indicator blue flashes 4 times and the headset is reset to the factory settings All pairing information is deleted If the headset does not operate correctly even after initializing consult your nearest Sony dealer 4 596 653 11 1 Copyright 2016 Sony Corporation 101 ...

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Sony MDR-ZX220BT, Help Manual

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