Sony MDR-1000X Help Manual Download Page 117

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Help Guide

Wireless Noise Canceling Stereo Headset

MDR-1000X

What can I do to solve a problem?

If the headset does not function as expected, try the following steps to resolve the issue.

Find the symptoms of the issue in this Help Guide, and try any corrective actions listed.

Connect the headset to a computer to charge the battery.

You may be able to resolve some issues by charging the battery.

Reset the headset.

Initialize the headset.

This operation resets volume settings, etc., and deletes all pairing information.

Look up information on the issue on the customer support website.

If the operations above do not work, consult your nearest Sony dealer.

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Summary of Contents for MDR-1000X

Page 1: ...ve any questions Getting started BLUETOOTH connection What you can do with the BLUETOOTH function How to make a wireless connection to BLUETOOTH devices Supplied accessories Checking the package contents Putting the headset in the carrying case About the supplied manuals Features What you can do with the headset ...

Page 2: ... Android 2 3 3 or later and less than Android 4 1 Disconnecting the smartphone by one touch NFC Switching the device by one touch NFC Android devices not compatible with one touch connection NFC Pairing and connecting with an Android smartphone Connecting to a paired Android smartphone iPhone iOS devices Pairing and connecting with an iPhone Connecting to a paired iPhone Computers Pairing and conn...

Page 3: ... supplied headphone cable Listening to music Listening to music via a BLUETOOTH connection Listening to music from a device connected via BLUETOOTH Controlling the audio device BLUETOOTH connection Disconnecting BLUETOOTH connection after use Noise canceling function Noise canceling function Using the noise canceling function About the Automatic AI noise canceling function Optimizing the noise can...

Page 4: ...nt information Precautions Precautions What is BLUETOOTH wireless technology Trademarks Trademarks Support website Customer support websites Troubleshooting Troubleshooting What can I do to solve a problem Power The headset is not turned on Charging Charging cannot be done Charging time is too long The headset cannot be recognized by a computer The remaining battery charge of the headset is not di...

Page 5: ... Unable to connect the headset to a BLUETOOTH device with one touch connection NFC BLUETOOTH connection Unable to make a BLUETOOTH connection Distorted sound The BLUETOOTH wireless communication range is short or the sound skips The headset does not operate properly Phone calls No voice from callers Low voice from callers Resetting or initializing the headset Resetting the headset Initializing the...

Page 6: ... guidance ii About voice guidance 19 Making connections ii One touch connection NFC compatible Android devices ii One touch connection NFC with a smartphone Android 4 1 or later 20 One touch connection NFC with a smartphone Android 2 3 3 or later and less than Android 4 1 22 Disconnecting the smartphone by one touch NFC 25 Switching the device by one touch NFC 26 Android devices not compatible wit...

Page 7: ... music via a BLUETOOTH connection iii Listening to music from a device connected via BLUETOOTH 74 Controlling the audio device BLUETOOTH connection 77 Disconnecting BLUETOOTH connection after use 80 Noise canceling function iii Noise canceling function 81 Using the noise canceling function 82 About the Automatic AI noise canceling function 84 Optimizing the noise canceling function to suit the wea...

Page 8: ...adset is not displayed on the screen of an iPhone iPad or iPod touch 113 Sound v No sound 114 Low sound level 115 Low sound quality 116 Sound skips frequently during playback 117 The noise canceling effect is not sufficient 118 Pairing v Pairing cannot be done 119 One touch connection NFC v Unable to connect the headset to a BLUETOOTH device with one touch connection NFC 120 BLUETOOTH connection v...

Page 9: ...Resetting the headset 127 Initializing the headset to restore factory settings 128 TOC 4 ...

Page 10: ...u to listen to music or make phone calls wirelessly Listening to music You can receive audio signals from a smartphone mobile phone or music player to enjoy music wirelessly Talking on the phone You can make and receive a call with your hands free while leaving your smartphone or mobile phone in your bag or pocket 4 595 263 11 1 Copyright 2016 Sony Corporation 1 ...

Page 11: ...be connected is called device registration pairing If the device to be connected does not support the one touch connection NFC operate the headset and the device to perform device registration pairing If the device supports one touch connection NFC you can just touch to perform device registration pairing and establish a BLUETOOTH connection Connecting the headset to a registered paired device Whe...

Page 12: ...issing contact your dealer Numbers in indicate the item amount Wireless Noise Canceling Stereo Headset 1 Micro USB cable approx 50 cm 19 3 4 in 1 Headphone cable approx 1 5 m 59 1 8 in 1 Carrying case 1 Plug adapter for airplane 1 Reference Guide 1 Operating Instructions 1 Other documents 1 set 4 595 263 11 1 Copyright 2016 Sony Corporation May not be supplied in some countries or regions 3 ...

Page 13: ...the carrying case When finished using the headset fold it and put it in the supplied carrying case as shown below To store the plug adapter for airplane Put the plug adapter for airplane in the holder in the carrying case as shown below 4 595 263 11 1 Copyright 2016 Sony Corporation 4 ...

Page 14: ...n manual on the Web which can be accessed by a PC or smartphone provides the detailed information on how to use the headset and troubleshooting etc Operating Instructions enclosed paper Provides basic information on how to connect or use the headset Reference Guide enclosed paper Provides precautions and specifications 4 595 263 11 1 Copyright 2016 Sony Corporation 5 ...

Page 15: ...es DSEE HX upscales your existing music to near high resolution sound quality 2 SBC AAC Qualcomm aptX LDAC Codec supported LDAC allows you to enjoy high resolution audio content in exceptional sound quality near to high resolution audio with BLUETOOTH connection 3 High Resolution Audio compatible You can enjoy High Resolution Audio by using the included headphone cable and turning on the power and...

Page 17: ...in antenna A BLUETOOTH antenna is built into the headset 3 N mark 4 left unit 5 Slider Slide to adjust the length of the headband 6 Headband 7 Microphone Picks up the sound of your voice when talking on the phone 8 R mark 9 right unit 10 Touch sensor 11 Indicator yellow Shows the Ambient Sound Mode status 12 AMBIENT SOUND button 13 Indicator green 14 8 ...

Page 18: ...e the power or communication status of the headset 16 power button 17 Indicator red Lights up in red during charging 18 Micro USB port Connect a computer to this port with the supplied micro USB cable to charge the headset 19 INPUT jack Connect a music player etc to this jack by using the supplied headphone cable Make sure that you insert the plug of the music player until it clicks Otherwise you ...

Page 19: ...e headset is turned off flashes two times Turning off When turning off the headset by pressing and holding the button for about 2 seconds when the headset is turned on lights for about two seconds BLUETOOTH status indication Pairing mode Pressing and holding the button for about 7 seconds when the headset is turned off Not connected one second intervals Connection process completed flashes quickly...

Page 20: ...icator red next to the micro USB port While charging Indicator green on the NC button Noise canceling function Noise canceling on Noise canceling off Personal NC Optimizer on For details refer to Noise canceling function Indicator yellow on the AMBIENT SOUND button Ambient Sound Mode Normal mode Voice mode Quick Attention Mode For details refer to Listening to ambient sound Hint When the remaining...

Page 22: ...g systems and USB port When using Windows Windows 10 Home Windows 10 Pro Windows 8 1 Windows 8 1 Pro Windows 8 Windows 8 Pro Windows 7 Home Basic Home Premium Professional Ultimate Windows Vista Service Pack 2 or later Home Basic Home Premium Business Ultimate Media Center Edition 2005 When using Mac Mac OS X version 10 8 or later Note Sony does not guarantee proper operation in all system environ...

Page 23: ...en you connect the micro USB cable to charge the headset In this case do not disconnect the micro USB cable from the headset wait a few minutes until the indicator red lights up If the headset is not used for a long time the battery may be quickly depleted however after a few recharges the battery life will improve If you store the headset for a long time charge the battery to its full capacity on...

Page 24: ...n mode Charge the headset again in this case Use the supplied micro USB cable only and connect directly to a computer Charging will not be completed properly by an indirect connection such as via a USB hub Hint You can use the headset by connecting the supplied headphone cable even while charging the headset If charging starts while the headset is turned on the headset will turn off automatically ...

Page 25: ...Sound Mode Max 22 hours NC OFF Communication time Max 24 hours NC ON Ambient Sound Mode Max 26 hours NC OFF Standby time Max 34 hours NC ON Ambient Sound Mode Max 120 hours NC OFF This headset can be used for about 6 hours after 1 hour charging Wired connection Power on Max 30 hours NC ON Ambient Sound Mode Max 36 hours NC OFF Note Usage hours may be shorter depending on the Codec and the conditio...

Page 26: ...emaining battery charge 3 times High Battery level high 2 times Medium Battery level medium 1 time Low needs to charge Battery level low When the battery is almost empty The indicator turns red When the battery becomes empty the headset sounds a warning beep you hear voice guidance Please recharge headset and the head set turns off automatically When you are using an iPhone iPad or iPod touch When...

Page 27: ...e If you connect the headset to an iPhone iPad or iPod touch with Media audio A2DP only in a multi point connection the remaining battery charge will not be displayed correctly 4 595 263 11 1 Copyright 2016 Sony Corporation 18 ...

Page 28: ... pressing the button when turned on Battery level high Battery level medium Battery level low When automatically turning off due to the low battery condition Please recharge headset When turning on the noise canceling function Noise canceling on When turning off the noise canceling function Noise canceling off When setting the Ambient Sound Mode to normal mode Ambient sound normal When setting the...

Page 29: ...C function data communication for example BLUETOOTH pairing can be achieved easily by simply touching NFC compatible devices together i e at the N Mark symbol or location designated on each device Unlock the screen of the smartphone if it is locked 1 Select Setting More 2 Set the NFC function to on The above procedure is an example For details refer to the operating instructions supplied with your...

Page 30: ...h connection switching Related Topic How to make a wireless connection to BLUETOOTH devices Disconnecting the smartphone by one touch NFC Switching the device by one touch NFC Listening to music from a device connected via BLUETOOTH 4 595 263 11 1 Copyright 2016 Sony Corporation Follow the on screen instructions to complete the pairing and connection When the headset is connected with the smartpho...

Page 31: ...n data communication for example BLUETOOTH pairing can be achieved easily by simply touching NFC compatible devices together i e at the N Mark symbol or location designated on each device Unlock the screen of the smartphone if it is locked 1 Select Setting More 2 Set the NFC function to on The above procedure is an example For details refer to the operating instructions supplied with your Android ...

Page 32: ...tphone on the N Mark of the headset Keep touching the headset with the smartphone until the smartphone reacts Refer to the operating instructions of the smartphone for the designated location to be touched on the smartphone Follow the on screen instructions to complete the pairing and connection When the headset is connected with the smartphone the blue indicator starts flashing slowly You hear vo...

Page 33: ...ayed on the smartphone If you touch an NFC compatible smartphone with the headset the smartphone terminates BLUETOOTH connection with any current device and connects to the headset One touch connection switching Related Topic How to make a wireless connection to BLUETOOTH devices Disconnecting the smartphone by one touch NFC Switching the device by one touch NFC Listening to music from a device co...

Page 34: ...rns off automatically To turn off the headset before that press and hold the button for about 2 seconds You hear voice guidance Power off the indicator blue goes off then the headset turns off 4 595 263 11 1 Copyright 2016 Sony Corporation Unlock the screen of the smartphone if it is locked If you installed the app NFC Easy Connect in the smartphone start the app NFC Easy Connect 1 Touch the heads...

Page 35: ... on a BLUETOOTH mobile phone connected to the headset you cannot switch the BLUETOOTH connection by one touch When the headset is connected with an NFC compatible smartphone if you touch the smartphone on another NFC compatible BLUETOOTH headset or BLUETOOTH speaker the smartphone disconnects from the headset and connects to the BLUETOOTH device it touched Note Unlock the screen of the smartphone ...

Page 36: ...t When you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information press and hold the button for about 2 seconds when the headset is turned off The headset enters pairing mode automatically When you pair a 2nd or subsequent device the headset has pairing information for other devices press and hold the button...

Page 37: ...s Touch Bluetooth 3 Touch Search for devices 4 Touch MDR 1000X If passkey input is required on the display of the smartphone input 0000 The headset and the smartphone are paired with each other and connected You hear voice guidance BLUETOOTH connected If they are not connected see Connecting to a paired Android smartphone If MDR 1000X does not appear on the display try again from step 3 5 A Passke...

Page 38: ...delete the pairing information of the headset from the BLUETOOTH device and then pair them again The headset can be paired with multiple devices but can only play music from one paired device at a time Hint The above procedure is an example For details refer to the operating instructions supplied with your Android smartphone To delete all pairing information see Initializing the headset to restore...

Page 39: ...e indicator blue flashes after you release the button You hear voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you hear voice guidance BLUETOOTH connected Check the connection status on the Android smartphone If not connected proceed to step 3 2 Display the devices paired with the smartphone 3 Select Setting Bluetooth 1 Touch next t...

Page 40: ...0 4 second interval Note If the headset tries to make a connection with a previously connected BLUETOOTH device you may not be able to connect to the device you want to If connection fails terminate the BLUETOOTH connection from the device that was previously connected Related Topic How to make a wireless connection to BLUETOOTH devices Pairing and connecting with an Android smartphone Listening t...

Page 41: ...32 ...

Page 42: ...g mode on this headset When you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information press and hold the button for about 2 seconds when the headset is turned off The headset enters pairing mode automatically When you pair a 2nd or subsequent device the headset has pairing information for other devices pres...

Page 43: ...n time is replaced by the new one When the pairing information for the headset has been deleted from the BLUETOOTH device When the headset is initialized all pairing information is deleted In this case delete the pairing information of the headset from the BLUETOOTH device and then pair them again Touch to change it to turn on the BLUETOOTH function 3 Touch MDR 1000X If passkey input is required o...

Page 44: ...e Hint The above procedure is an example For details refer to the operating instructions supplied with your iPhone To delete all pairing information see Initializing the headset to restore factory settings Related Topic How to make a wireless connection to BLUETOOTH devices Connecting to a paired iPhone Listening to music from a device connected via BLUETOOTH Initializing the headset to restore fa...

Page 45: ...nds Make sure that the indicator blue flashes after you release the button You hear voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you hear voice guidance BLUETOOTH connected Check the connection status on the iPhone If not connected proceed to step 3 2 Display the devices paired with the iPhone 3 Select Settings 1 Touch Bluetooth ...

Page 46: ...al Note If the headset tries to make a connection with a previously connected BLUETOOTH device you may not be able to connect to the device you want to If connection fails terminate the BLUETOOTH connection from the device that was previously connected Related Topic How to make a wireless connection to BLUETOOTH devices Pairing and connecting with an iPhone Listening to music from a device connect...

Page 47: ... turned on For whether or not a BLUETOOTH adaptor is incorporate and for how to turn it on refer to the operating instructions supplied with the computer Enter pairing mode on this headset When you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information press and hold the button for about 2 seconds when the h...

Page 48: ...Click Devices 2 Click the Bluetooth tab then click the Bluetooth button to turn on the BLUETOOTH function 3 Select MDR 1000X then click Pair 4 39 ...

Page 49: ... be paired The headset can be paired with up to 8 devices If a new device is paired after 8 devices are already paired the paired device with the oldest connection time is replaced by the new one When the pairing information for the headset has been deleted from the BLUETOOTH device When the headset is initialized all pairing information is deleted In this case delete the pairing information of th...

Page 50: ...computer Windows 10 Listening to music from a device connected via BLUETOOTH Disconnecting BLUETOOTH connection after use Initializing the headset to restore factory settings 4 595 263 11 1 Copyright 2016 Sony Corporation 41 ...

Page 51: ...LUETOOTH adaptor is incorporate and for how to turn it on refer to the operating instructions supplied with the computer Enter pairing mode on this headset When you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information press and hold the button for about 2 seconds when the headset is turned off The headset ...

Page 52: ...the screen then select Settings from the Charm Bar Select Change PC settings of the Settings charm 2 Select Devices of PC settings 3 Select Add a device 4 Select MDR 1000X 5 43 ...

Page 53: ...in The headset can be paired with multiple devices but can only play music from one paired device at a time Hint The above procedure is an example For details refer to the operating instructions supplied with your computer To delete all pairing information see Initializing the headset to restore factory settings Related Topic How to make a wireless connection to BLUETOOTH devices Connecting to a p...

Page 54: ... on For whether or not a BLUETOOTH adaptor is incorporate and for how to turn it on refer to the operating instructions supplied with the computer Enter pairing mode on this headset When you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information press and hold the button for about 2 seconds when the headset ...

Page 55: ...nformation for the headset has been deleted from the BLUETOOTH device When the headset is initialized all pairing information is deleted In this case delete the pairing information of the headset from the BLUETOOTH device and then pair them again The headset can be paired with multiple devices but can only play music from one paired device at a time Click Add a device 2 Select MDR 1000X then click...

Page 56: ...izing the headset to restore factory settings Related Topic How to make a wireless connection to BLUETOOTH devices Connecting to a paired computer Windows 7 Listening to music from a device connected via BLUETOOTH Disconnecting BLUETOOTH connection after use Initializing the headset to restore factory settings 4 595 263 11 1 Copyright 2016 Sony Corporation 47 ...

Page 57: ...er or not a BLUETOOTH adaptor is incorporate and for how to turn it on refer to the operating instructions supplied with the computer Enter pairing mode on this headset When you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information press and hold the button for about 2 seconds when the headset is turned off...

Page 58: ...nput is required on the display of the computer input 0000 The headset and the computer are paired with each other and connected You hear voice guidance BLUETOOTH connected If they are not connected see Connecting to a paired computer Windows Vista If MDR 1000X does not appear on the display try again from step 3 3 49 ...

Page 59: ...en the headset is initialized all pairing information is deleted In this case delete the pairing information of the headset from the BLUETOOTH device and then pair them again The headset can be paired with multiple devices but can only play music from one paired device at a time Hint The above procedure is an example For details refer to the operating instructions supplied with your computer To de...

Page 60: ...t Press and hold the button for about 2 seconds Make sure that the indicator blue flashes after you release the button You hear voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you hear voice guidance BLUETOOTH connected Use the computer to check whether the connection is established and if it is not established proceed to step 3 If ...

Page 61: ...Right click MDR 1000X If MDR 1000X is not displayed right click on the Sound screen then select Show Disabled Devices 2 Click Connect The connection is established 3 52 ...

Page 62: ...tton Note If the headset tries to make a connection with a previously connected BLUETOOTH device you may not be able to connect to the device you want to If connection fails terminate the BLUETOOTH connection from the device that was previously connected Related Topic How to make a wireless connection to BLUETOOTH devices Pairing and connecting with a computer Windows 10 Listening to music from a ...

Page 63: ...e that the indicator blue flashes after you release the button You hear voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you hear voice guidance BLUETOOTH connected Use the computer to check whether the connection is established and if it is not established proceed to step 3 If the computer has connected to the last BLUETOOTH device ...

Page 64: ...Select Control Panel in the Settings charm 3 Select Hardware and Sound then Devices and Printers 4 Right click MDR 1000X in the Devices and Printers screen 5 55 ...

Page 65: ...If the headset tries to make a connection with a previously connected BLUETOOTH device you may not be able to connect to the device you want to If connection fails terminate the BLUETOOTH connection from the device that was previously connected Related Topic How to make a wireless connection to BLUETOOTH devices Pairing and connecting with a computer Windows 8 Windows 8 1 Listening to music from a...

Page 67: ...ss and hold the button for about 2 seconds Make sure that the indicator blue flashes after you release the button You hear voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you hear voice guidance BLUETOOTH connected Use the computer to check whether the connection is established and if it is not established proceed to step 3 If the c...

Page 68: ...ssing the button Note If the headset tries to make a connection with a previously connected BLUETOOTH device you may not be able to connect to the device you want to If connection fails terminate the BLUETOOTH connection from the device that was previously connected Related Topic How to make a wireless connection to BLUETOOTH devices Pairing and connecting with a computer Windows 7 Listening to mu...

Page 70: ... Press and hold the button for about 2 seconds Make sure that the indicator blue flashes after you release the button You hear voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you hear voice guidance BLUETOOTH connected Use the computer to check whether the connection is established and if it is not established proceed to step 3 If t...

Page 71: ... on the headset While the headset is on you can make an A2DP connection music playback by pressing the button Note If the headset tries to make a connection with a previously connected BLUETOOTH device you may not be able to connect to the device you want to If connection fails terminate the BLUETOOTH connection from the device that was previously connected Double click MDR 1000X in the Bluetooth ...

Page 72: ... connection to BLUETOOTH devices Pairing and connecting with a computer Windows Vista Listening to music from a device connected via BLUETOOTH Disconnecting BLUETOOTH connection after use 4 595 263 11 1 Copyright 2016 Sony Corporation 63 ...

Page 73: ...t time after you bought it or after you initialized the headset the headset has no pairing information press and hold the button for about 2 seconds when the headset is turned off The headset enters pairing mode automatically When you pair a 2nd or subsequent device the headset has pairing information for other devices press and hold the button for about 7 seconds Make sure that the indicator flas...

Page 74: ... the headset has been deleted from the BLUETOOTH device When the headset is initialized all pairing information is deleted In this case delete the pairing information of the headset from the BLUETOOTH device and then pair them again The headset can be paired with multiple devices but can only play music from one paired device at a time Hint The above procedure is an example For details refer to th...

Page 75: ...r of the touch sensor lightly about 0 4 second interval Turn on the headset Press and hold the button for about 2 seconds Make sure that the indicator blue flashes after you release the button You hear voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you hear voice guidance BLUETOOTH connected Check the connection status on the BLUET...

Page 76: ...ou want to If connection fails terminate the BLUETOOTH connection from the device that was previously connected Related Topic How to make a wireless connection to BLUETOOTH devices Pairing and connecting with other BLUETOOTH devices Listening to music from a device connected via BLUETOOTH 4 595 263 11 1 Copyright 2016 Sony Corporation 67 ...

Page 77: ...e an HFP or HSP connection is made automatically when you turn on the headset At the same time an A2DP connection may also be made automatically If this happens disconnect the headset from the smartphone or mobile phone once using the phone then connect the devices again by repeating the process from step 2 4 595 263 11 1 Copyright 2016 Sony Corporation Pair the headset with BLUETOOTH devices resp...

Page 78: ... phone calls change the settings of the smartphones so that only one of the functions is connected for each smartphone Pair the headset with both smartphones respectively 1 Use one of the smartphones to establish a BLUETOOTH connection with the headset 2 On the smartphone connected to the headset uncheck either Phone audio HFP or Media audio A2DP Example To connect Media audio A2DP only Touch Sett...

Page 79: ...11 1 Copyright 2016 Sony Corporation Use the other smartphone to establish a BLUETOOTH connection to the headset 5 In the same way uncheck the function that you did not uncheck in step 3 6 Use the first smartphone to establish a BLUETOOTH connection again Both smartphones are connected to the headset with only one function enabled 7 70 ...

Page 80: ...gs on the Android smartphone so that only one of the functions is connected Connect the Android smartphone first and then connect the iPhone You cannot set the iPhone to connect one function only Pair the headset with both Android smartphone and iPhone respectively 1 Use the Android smartphone to establish a BLUETOOTH connection with the headset 2 On the Android smartphone connected to the headset...

Page 81: ...martphone with Phone audio HFP the remaining battery charge of the headset will not be displayed correctly on an iPhone 4 595 263 11 1 Copyright 2016 Sony Corporation Use the iPhone to establish a BLUETOOTH connection to the headset The iPhone is connected to the headset with both functions but you can only use the function that you unchecked in step 3 4 72 ...

Page 82: ...en the headset is turned off you can use it as ordinary headphones The headset can be charged while in use To enjoy high resolution audio music turn it on When the noise canceling function is turned on the headset turns off automatically if you disconnect the headphone cable When an incoming call arrives a ring tone will be heard via the headphones Answer the call using your smartphone or mobile p...

Page 83: ...rofile enables you to adjust volume etc The operation may vary depending on the BLUETOOTH device Refer to the operating instructions supplied with your BLUETOOTH device Connect the headset to a BLUETOOTH device 1 Wear the headset Adjust the length of the headband Put the headset with indication on your left ear and indication on your right ear The unit of the headset has a tactile dot Be careful n...

Page 84: ...and volume during music playback can be adjusted independently Changing the call volume does not change the volume of music playback and vice versa Related Topic How to make a wireless connection to BLUETOOTH devices Controlling the audio device BLUETOOTH connection Using the noise canceling function To increase the volume Swipe up repeatedly until the volume reaches the desired level To decrease ...

Page 86: ... control it by the headset The functions available may vary depending on the BLUETOOTH device Refer to the operating instructions supplied with your BLUETOOTH device The touch sensor works as follows according to how you operate the touch sensor Play Pause Double tap lightly about 0 4 second interval Next track Swipe forward Previous track Swipe backward 77 ...

Page 87: ...takes a while until fast reversing starts Release at the desired playback point To increase the volume Swipe up repeatedly until the volume reaches the desired level To decrease the volume Swipe down repeatedly until the volume reaches the desired level If you hold your finger to the touch sensor after swiping up or down the volume continues to change Note 78 ...

Page 88: ...e may react incorrectly to the operation on the headset The available functions may vary depending on the BLUETOOTH device When you operate as illustrated above it may operate differently or may not work at all 4 595 263 11 1 Copyright 2016 Sony Corporation 79 ...

Page 89: ...2016 Sony Corporation If using a device that supports one touch connection NFC touch the device to the headset again Unlock the screen of the device if it is locked If using a device that does not support one touch connection NFC operate from the BLUETOOTH device When disconnected you hear voice guidance BLUETOOTH disconnected 1 Press and hold the button on the headset for about 2 seconds to turn ...

Page 90: ...ng function works for noise in the low frequency band primarily Although noise is reduced it is not canceled completely When you use the unit in a train or a car noise may occur depending on street conditions Mobile phones may cause interference and noise Should this occur locate the unit further away from the mobile phone Do not cover the microphones of the unit with your hands The noise cancelin...

Page 91: ... canceling function is turned on the indicator on the button turns off Hint If you use the noise canceling function with a BLUETOOTH connection the noise canceling function is on even if you connect the supplied headphone cable When you are using the supplied headphone cable press and hold the button for about 2 seconds to turn off the headset You can use the headset as ordinary wired headphones P...

Page 92: ...To enjoy high resolution audio music turn the headset on Related Topic Noise canceling function About the Automatic AI noise canceling function 4 595 263 11 1 Copyright 2016 Sony Corporation 83 ...

Page 93: ...omatically selects the most effective noise canceling mode Noise canceling mode types NC Mode A Noise mainly in an airplane is effectively reduced NC Mode B Noise mainly in a bus or a train is effectively reduced NC Mode C Noise mainly found in an office environment PC copier air ventilation etc is effectively reduced Related Topic Noise canceling function Using the noise canceling function 4 595 ...

Page 94: ...mize the noise canceling performance It is recommended that you perform this function when using the headset for the first time Make sure that the noise canceling function is turned on the indicator green lights up 1 Wear the headset 2 Press and hold the NC button until you hear voice guidance Optimizer start for about two seconds While optimizing you will hear test sounds When the optimizing proc...

Page 95: ... performing the Personal NC Optimizer wear the headset in the actual use condition Do not touch the headset while performing the optimizer If the headset receives another operation while performing the Personal NC Optimizer the optimizing is canceled The Personal NC Optimizer is performed only when the noise canceling function is turned on 4 595 263 11 1 Copyright 2016 Sony Corporation 86 ...

Page 96: ... the sound quality mode While the headset is powered on press and hold the button then press the NC button within 2 seconds before the power is turned off The indicator will flash in blue 3 times Priority on sound quality mode or 1 time Priority on stable connection mode Note When you turn on the headset by pressing the button only the indicator blue flashes two times to indicate the power on but ...

Page 98: ...ity mode When the headset is powered on press and hold the button then press the NC button within 2 seconds before the power is turned off then the indicator flashes in blue to show the current sound quality mode Priority on sound quality mode 3 times SBC AAC aptX or LDAC is selected automatically Priority on stable connection mode 1 time SBC 4 595 263 11 1 Copyright 2016 Sony Corporation 89 ...

Page 99: ...The indicator yellow lights up You hear voice guidance Ambient sound normal Voice mode While listening to music you can notice sounds such as train announcements The indicator yellow flashes You hear voice guidance Ambient sound voice To deactivate the Ambient Sound Mode Press the NC button The noise canceling function is turned on You hear voice guidance Noise canceling on Note Depending on the a...

Page 100: ...listen to a train announcement etc To activate the Quick Attention Mode Touch the whole right touch sensor The Quick Attention Mode is activated while the whole right touch sensor is touched The indicator yellow on the AMBIENT SOUND button flashes quickly A Touch sensor To deactivate the Quick Attention Mode Move your hand off the touch sensor Note Touch the touch sensor correctly If you touch as ...

Page 101: ...sound may not be heard even if you use the Quick Attention Mode Do not use the headset in places where it would be dangerous if you are unable to hear ambient sound such as a road with car traffic If the headset is not worn properly the Quick Attention Mode may not work correctly Wear the headset properly 4 595 263 11 1 Copyright 2016 Sony Corporation 92 ...

Page 102: ...UETOOTH connection Unlike other BLUETOOTH compatible coding technologies such as SBC it operates without any down conversion of the Hi Res Audio content and allows approximately three times more data than those other technologies to be transmitted over a BLUETOOTH wireless network with unprecedented sound quality by means of efficient coding and optimized packetization With the headset set to the ...

Page 103: ...lue flashes quickly You will hear either of following ring tones depending on your smartphone or mobile phone Ring tone set on the headset Ring tone set on the smartphone or mobile phone Ring tone set on the smartphone or mobile phone only for a BLUETOOTH connection Connect the headset to a smartphone or mobile phone beforehand 1 When you hear a ring tone double tap the touch sensor lightly about ...

Page 104: ...se playback Control the volume by operating the touch sensor To increase the volume Swipe up repeatedly until the volume reaches the desired level To decrease the volume Swipe down repeatedly until the volume reaches the desired level If you hold your finger to the touch sensor after swiping up or down the volume continues to change When the volume reaches the maximum or minimum an alarm sounds 3 ...

Page 105: ...your smartphone or mobile phone If you adjust the volume on the headset when not talking the music playback volume is adjusted Volume during a call and volume during music playback can be adjusted independently Changing the call volume does not change the volume of music playback and vice versa Related Topic How to make a wireless connection to BLUETOOTH devices Making a call Functions for a phone...

Page 106: ...d with your smartphone or mobile phone Connect the headset to a smartphone or mobile phone beforehand 1 Operate your smartphone or mobile phone to make a call When you make a call the dial tone is heard from the headset If you make a call while you are listening to music playback pauses If no dial tone is heard via the headset switch the call device to the headset using your smartphone or mobile p...

Page 107: ...endently Even if you change the volume while playing back music the volume of a call does not change Related Topic To decrease the volume Swipe down repeatedly until the volume reaches the desired level If you hold your finger to the touch sensor after swiping up or down the volume continues to change When the volume reaches the maximum or minimum an alarm sounds To end the call double tap the tou...

Page 109: ...r mobile phone Supported profile HFP During standby music playback Hold your finger to the touch sensor to start the voice dial function of the smartphone cell phone or activate Siri of the iPhone iPad Outgoing call Double tap the touch sensor lightly about 0 4 second interval to cancel an outgoing call Hold your finger to the touch sensor until the call device is switched between the headset and ...

Page 110: ...obile phone Supported profile HSP Outgoing call Double tap the touch sensor lightly to cancel an outgoing call Incoming call Double tap the touch sensor lightly to answer a call During call Double tap the touch sensor lightly to finish a call Related Topic Receiving a call Making a call 4 595 263 11 1 Copyright 2016 Sony Corporation Some devices may not support this function 101 ...

Page 111: ... an example For details refer to the operating instructions of the iPhone iPad Note For details on Siri refer to the operating instructions or support website of the iPhone iPad 1 Connect the headset to the iPhone iPad via BLUETOOTH 2 When the iPhone iPad is in standby or playing music hold your finger to the touch sensor to activate Siri You hear a startup sound 3 Make a request to Siri through t...

Page 112: ...sings and construction sites Do not put weight or pressure on this headset as it may cause the headset to deform during long storage Do not subject the headset to excessive shock Clean the headset with a soft dry cloth Do not expose the headset to water The headset is not waterproof Remember to follow the precautions below Be careful not to drop the headset into a sink or other container filled wi...

Page 113: ...ent of high quality AVRCP Audio Video Remote Control Profile Controlling A V equipment pausing stopping starting playback etc HSP Headset Profile Talking on the phone Operating the phone HFP Hands free Profile Talking on the phone Operating the phone by hands free Maximum communication range Use the devices within a range of about 10 m 30 feet of line of sight Maximum communication range may short...

Page 114: ...ne or listening to the music This unit supports security capabilities that comply with the BLUETOOTH standard to provide a secure connection when the BLUETOOTH wireless technology is used but security may not be enough depending on the setting Be careful when communicating using BLUETOOTH wireless technology We do not take any responsibility for the leakage of information during BLUETOOTH communic...

Page 115: ...es Microsoft Windows and Windows Vista are registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Mac and Mac OS are trademarks of Apple Inc registered in the U S and other countries Qualcomm is a trademark of Qualcomm Incorporated registered in the United States and other countries used with permission aptX is a trademark of Qualcomm Technologies ...

Page 116: ...et For customers in the U S A http esupport sony com For customers in Canada http esupport sony com CA For customers in Latin America http esupport sony com LA For customers in European countries www sony eu support For customers in China https service sony com cn For customers in other countries regions http www sony asia com 4 595 263 11 1 Copyright 2016 Sony Corporation 107 ...

Page 117: ...e the battery You may be able to resolve some issues by charging the battery Reset the headset Initialize the headset This operation resets volume settings etc and deletes all pairing information Look up information on the issue on the customer support website If the operations above do not work consult your nearest Sony dealer Related Topic Charging the headset Customer support websites Resetting...

Page 118: ...arge the battery of the headset The headset cannot be turned on while charging the battery Remove the micro USB cable from the headset and then turn on the headset again Related Topic Charging the headset Checking the remaining battery charge 4 595 263 11 1 Copyright 2016 Sony Corporation 109 ...

Page 119: ...upplied Check that the micro USB cable is connected to the headset and the computer firmly Check that the computer is turned on Check that the computer is not in standby sleep or hibernation mode When using Windows 8 1 update using Windows Update Related Topic Charging the headset 4 595 263 11 1 Copyright 2016 Sony Corporation 110 ...

Page 120: ...Canceling Stereo Headset MDR 1000X Charging time is too long Check that the headset and the computer are directly connected not via a USB hub Related Topic Charging the headset 4 595 263 11 1 Copyright 2016 Sony Corporation 111 ...

Page 121: ...cro USB cable again Check that the headset and the computer are directly connected not via a USB hub A problem may have occurred with the connected USB port of the computer Connect to another USB port if it is available Try the USB connection procedure again in cases other than those stated above Check that you are using the micro USB cable supplied 4 595 263 11 1 Copyright 2016 Sony Corporation 1...

Page 122: ...Pod touch The remaining battery charge is shown only on the screen of an iPhone iPad or iPod touch iOS 5 0 or later that supports HFP Hands free Profile Make sure that the iPhone iPad or iPod touch is connected with HFP Hands free Profile Otherwise the remaining battery charge will not be displayed correctly 4 595 263 11 1 Copyright 2016 Sony Corporation 113 ...

Page 123: ...volume of the headset and the connected device i e smartphone Check that the connected device is playing back If you are connecting a computer to the headset make sure the audio output setting of the computer is set for a BLUETOOTH device Pair the headset and the BLUETOOTH device again Check that the headphone cable is connected firmly Related Topic How to make a wireless connection to BLUETOOTH d...

Page 124: ...Help Guide Wireless Noise Canceling Stereo Headset MDR 1000X Low sound level Turn up the volume of the headset and the connected device 4 595 263 11 1 Copyright 2016 Sony Corporation 115 ...

Page 125: ...ten to the broadcasts satisfactorily If you have previously connected the headset to this BLUETOOTH device only an HFP HSP BLUETOOTH connection may be made when the headset is turned on If this happens use the BLUETOOTH device and make an A2DP BLUETOOTH connection When you listen to music from a computer on the headset sound quality may be poor for the first few seconds after a connection is made ...

Page 126: ...dropout may occur under the following conditions There is a human body between the headset and the BLUETOOTH device This situation may be improved by placing the BLUETOOTH device facing the antenna of the headset There is an obstacle such as metal or wall between the headset and the BLUETOOTH device A device using 2 4 GHz frequency such as a Wi Fi device cordless telephone or microwave oven is in ...

Page 127: ...t the earpad position to fit your ears The noise canceling function is effective in low frequency ranges such as airplanes trains offices near air conditioning and is not as effective for higher frequencies such as human voices Related Topic Noise canceling function Using the noise canceling function About the Automatic AI noise canceling function 4 595 263 11 1 Copyright 2016 Sony Corporation 118...

Page 128: ...press and hold the button of the headset for about 7 seconds to enter pairing mode When you pair the headset with devices again after initializing or repairing the headset information for pairing with the headset remaining on the iPhone or other device may prevent you from pairing them successfully In this case delete the pairing information of the headset from the device and then pair them again ...

Page 129: ...t it to the headset by on screen operation on the smartphone You cannot make a one touch connection NFC while charging the battery because the headset cannot be turned on Finish charging first and then make the one touch connection NFC You are using a smartphone with Android 2 3 3 up to Android 4 0 4 but has not installed the one touch connection app NFC Easy Connect You cannot make a one touch co...

Page 130: ...ction with the BLUETOOTH device may not be memorized on the headset Make a BLUETOOTH connection from the BLUETOOTH device to the headset soon after pairing is complete The BLUETOOTH device is in sleep mode The BLUETOOTH connection is terminated Make the BLUETOOTH connection again Related Topic About the indicator How to make a wireless connection to BLUETOOTH devices 4 595 263 11 1 Copyright 2016 ...

Page 131: ...Help Guide Wireless Noise Canceling Stereo Headset MDR 1000X Distorted sound Keep the headset away from a microwave oven Wi Fi device etc 4 595 263 11 1 Copyright 2016 Sony Corporation 122 ...

Page 132: ... noise or audio dropout may occur under the following conditions There is a human body between the headset and the BLUETOOTH device This situation may be improved by placing the BLUETOOTH device facing the antenna of the headset There is an obstacle such as metal or wall between the headset and the BLUETOOTH device A device using 2 4 GHz frequency such as a Wi Fi device cordless telephone or micro...

Page 133: ...operly Reset the headset Pairing information is not deleted by this operation If you cannot use the headset even after resetting it initialize the headset Related Topic Resetting the headset Initializing the headset to restore factory settings 4 595 263 11 1 Copyright 2016 Sony Corporation 124 ...

Page 134: ...evice i e smartphone Check that output of the BLUETOOTH device is set for the headset Select an HFP or HSP BLUETOOTH connection by operating the BLUETOOTH device If you are listening to music using the headset stop playback double tap the touch sensor lightly and talk Related Topic How to make a wireless connection to BLUETOOTH devices Receiving a call Making a call 4 595 263 11 1 Copyright 2016 S...

Page 135: ...Help Guide Wireless Noise Canceling Stereo Headset MDR 1000X Low voice from callers Turn up the volume of the headset and the connected device 4 595 263 11 1 Copyright 2016 Sony Corporation 126 ...

Page 136: ...o USB cable then press the button and NC button simultaneously The headset will be reset Pairing information is not deleted To charge the headset after resetting disconnect and reconnect the micro USB cable If the headset does not operate correctly even after resetting initialize the headset to restore factory settings Related Topic Initializing the headset to restore factory settings 4 595 263 11...

Page 137: ...t then press and hold the button and AMBIENT SOUND button simultaneously for more than 7 seconds The indicator blue flashes 4 times and the headset is reset to the factory settings All pairing information is deleted If the headset does not operate correctly even after initializing consult your nearest Sony dealer 4 595 263 11 1 Copyright 2016 Sony Corporation 128 ...

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