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16

Troubleshooting

In order to keep your TV software up-to-date, it 
is necessary to download the latest software 
information via the digital broadcasting system 
or internet and to update the software. Select 
[Update Now] to start a software update. The 
illumination LED flashes white while the 
software is updating.
The following screen with [Updating…] will 
appear while software is updating. 

Do not unplug the AC power cord during the 
software update. If you do, the software update 
may not finish completely, and it may cause a 
software malfunction. Software updates can 
take up to 30 minutes. If you do not wish to 
update the software automatically, press 

HOME

 

and select [Help] 

 [System software update] 

 [Automatic software download] 

 [Off].

When you plug in TV, the TV may not be able to 
turn on for a while even if you press the power 
button on the remote control or the TV, because 
it takes time to initialize the system. Wait for 
about one minute, then operate it again. When 
you turn on by pressing the power button on 
the remote control or the TV, it takes some time 
to turn on the illumination LED and for the 
remote control to be functional. 

When the illumination LED is flashing red, 
count how many times it flashes (interval 
time is three seconds).

If the illumination LED flashes red, reset the TV 
by disconnecting the AC power cord for two 
minutes, then turn on the TV. 
If the problem persists, contact Sony Customer 
Support (information provided on the front 
cover) with the number of times the illumination 
LED flashes red (interval time is three seconds). 
Disconnect the AC power cord, and contact 
Sony Customer Support.

When the illumination LED is not flashing, 
check the items as follows.

You can also refer to troubleshooting in the Help 
Guide or perform self-diagnosis by selecting 
[Help] 

 [Self diagnostics]. If the problem 

persists, contact Sony Customer Support 
(information provided on the front cover).

Troubles and Solutions

There is no picture (screen is dark) and no 
sound.

Check the cable/antenna connection.

Connect the TV to AC power, and press the 

 button on the TV or 

POWER

 button on the 

remote control.

Some programs cannot be tuned.

Check the cable/antenna connection.

The remote control does not function.

Replace the batteries.

The [Parental lock (Broadcast)] password has 
been forgotten.

Enter 4357 for the PIN code. Update PIN code by 
selecting [Settings] 

 [Parental lock (Broadcast)] 

 [Change password].

The TV and its surroundings become warm.

When the TV is used for an extended period of 
time, the TV and its surroundings may become 
warm to the touch. This is not a malfunction of 
the TV.

How to reset the TV to factory settings

Turn on the TV. You can reset the TV to
factory settings by pressing 

HOME

, then select 

[Settings] 

 [Storage & reset] 

 [Factory data 

reset].
WARNING: The reset will clear all of your 
customized settings including the [Parental lock 
(Broadcast)] setting.

For security purposes, be sure to remove all 
personal and account information before 
discarding, selling or passing your TV to someone 
else by: unlinking/unregistering, signing out of 
and deactivating all network services as well as 
factory reset the TV.

Frozen audio or video, a blank screen, or the 
TV does not respond to TV or remote control 
buttons.

Perform a simple reset of the TV by unplugging 
the AC power cord for two minutes, then plug it in 
again.

Updating...

Summary of Contents for KD-65X7505D

Page 1: ... TV Keep this manual for future reference For more information see your electronic manual by pressing the HELP button on the remote control Sony Customer Support http esupport sony com BR Please Do Not Return the Product to the Store KD 65X7505D 55X7005D 49X7005D ...

Page 2: ...ide the TV carton Help Guide Help Guide explains the information on how to use the TV s features To display Help Guide on the TV press HELP on the remote control and select Help Guide Location of the identification label Labels for the TV Model No and Power Supply rating are located on the rear of the TV The 65 class has a 64 5 inch 163 9 cm viewable image size the 55 class has a 54 6 inch 138 8 c...

Page 3: ...nte Para obter uma imagem de melhor qualidade não exponha a tela diretamente a uma iluminação ou à luz solar direta Recomenda se usar um refletor de teto direcionado para baixo ou cobrir as janelas que ficam voltadas para a tela com uma cortina opaca É desejável a instalação da TV em uma sala onde o piso e as paredes não sejam de material refletivo Para Clientes Para instalar este aparelho são nec...

Page 4: ... existing television set is being retained and relocated the same considerations as above should be applied Before setting up your TV Some TV models are packaged with a detached Table Top Stand so you can mount your TV to a wall right away See page 14 Installing the TV to the Wall if you want to mount the TV to a wall If you are not mounting the TV to a wall you will need to attach the Table Top S...

Page 5: ...the TV Make sure that there is no excess slack in the rope or chain The length of the M6 machine screw differs depending on the rope or chain diameter Please see below illustration 3 Anchor the TV to the wall by using bolts wall anchor and chain or rope Please see below illustration for M6 eye bolt length Note Securing the TV to the stand without securing the TV and the stand to the wall provides ...

Page 6: ... drip to the bottom of the screen or exterior parts and enter the TV set and may cause damage to the TV set Never use strong solvents such as a thinner alcohol or benzine for cleaning Do not plug in the TV into the wall outlet until the moisture from cleaning has evaporated Do not touch the TV if your hand is covered in any chemical substance such as hand cream or sunblock The TV should also be pl...

Page 7: ...ith up scaling the source from HD to 4K This TV displays all video input signals in a resolution of 3 840 dots x 2 160 lines The following chart shows the high definition HD and standard definition SD video formats supported by your BRAVIA TV inputs 1 For details of supported formats refer to the Specifications in this manual 2 For supported PC formats refer to the Help Guide 16 9 high definition ...

Page 8: ...8 Note To help you to ensure the highest quality for your high definition experience use Sony HDMI High Definition Multimedia Interface cables ...

Page 9: ...e off mode software update etc Cyan When connecting with a mobile device wirelessly Amber Timer is set Power When the TV is off Press to power on When the TV is on Long press to power off Press repeatedly to change the function then press or button to Adjust the volume Select the channel Select the input source of TV Do not place anything near the sensor Controls and Indicators 2 1 ...

Page 10: ... mode Number buttons Use with the 0 9 buttons to select digital channels EXIT SAIR SALIR Return to the previous screen or exit from the menu When an Interactive Application service is available press to exit from the service Color buttons Execute corresponding function at that time WIDE Change the screen format NETFLIX Only on limited region country TV model Access the NETFLIX online service HELP ...

Page 11: ...und CH Channel Select the channel AUDIO Change the language for the program currently being viewed CC SUBTITLE Turn subtitles on or off when the feature is available Operate media contents on TV and connected BRAVIA Sync compatible device SYNC MENU Display the BRAVIA Sync Menu DISPLAY Display information about the channel program input you are viewing Guidelines for IR Remote Control Point your re...

Page 12: ...nection can damage the TV 2 1 4 1 5 1 3 3 1 DVD player with component output HDMI Device VCR Video game equipment DVD player Camcorder Home Audio System with Optical Audio Input Antenna Router VCR Video game equipment DVD player Camcorder HomeAudioSystem with ARC HDMI Device HDMI Device Digital still camera Camcorder USB storage media Headphone Home Audio System Subwoofer HDMI Device Cable ...

Page 13: ...SB 1 port HDMI IN 1 2 3 4 If connecting a digital audio system that is compatible with Audio Return Channel ARC technology use HDMI IN 3 If not an additional connection with DIGITAL AUDIO OUT OPTICAL is necessary VIDEO IN 1 For a composite connection use the supplied Analog Extension Cable 6 1 2 3 4 When connecting mono equipment connect to the L MONO audio jack socket 5 Supports 3 pole stereo min...

Page 14: ...this TV especially to determine the strength of the wall for withstanding the TV s weight The length of the screw for Wall Mount Bracket differs depending on the Wall Mount Bracket thickness Please see below illustration Be sure to store the unused screws and Table Top Stand in a safe place until you are ready to attach the Table Top Stand Keep the screws away from small children Note Read the sup...

Page 15: ...nadequate ventilation can lead to overheating of the TV and may cause damage to your TV or cause a fire Leave at least this much space around the set Installed with stand 30 cm 10 cm 10 cm 6 cm Leave at least this much space around the set Installed on the wall 10 cm 30 cm 10 cm 10 cm Never install the TV set as follows Air circulation is blocked Air circulation is blocked Wall Wall ...

Page 16: ...ct the AC power cord and contact Sony Customer Support When the illumination LED is not flashing check the items as follows You can also refer to troubleshooting in the Help Guide or perform self diagnosis by selecting Help Self diagnostics If the problem persists contact Sony Customer Support information provided on the front cover Troubles and Solutions There is no picture screen is dark and no ...

Page 17: ...peaker output 10 W 10 W 8 ohms 1kHz 10 THD Total Harmonic Distortion 127 V Wireless technology Protocol IEEE802 11ac a b g n Bluetooth Version 4 1 Input Output jacks ANTENNA CABLE 75 ohm external terminal for RF inputs VIDEO IN 1 Video Audio input mini jack COMPONENT IN YPBPR Component Video 1080p 50 60 Hz 1080i 50 60 Hz 720p 50 60 Hz 576p 576i 480p 480i Audio input phono pin jack VIDEO IN 2 Video...

Page 18: ...sured diagonally Approx KD 65X7505D 163 9 cm 64 5 inches 65 class KD 55X7005D 138 8 cm 54 6 inches 55 class KD 49X7005D 123 2 cm 48 5 inches 49 class Display resolution 3 840 dots horizontal 2 160 lines vertical Output Rating USB 1 2 5 V 500 mA MAX USB 3 5 V 900 mA MAX Dimensions Approx with stand KD 65X7505D 1 463 901 295 mm KD 55X7005D 1 245 770 235 mm KD 49X7005D 1 107 690 235 mm without stand ...

Page 19: ...tware developed by TOTVS S A that comprises a complete implementation of the Ginga Middleware Standard compliant with Brazilian ABNT NBR 15606 GINGA is a registered trademark of PUC Rio UFPB NCL is a registered trademark of PUC Rio Opera Devices SDK from Opera Software ASA Copyright 1995 2015 Opera Software ASA All rights reserved Wi Fi Wi Fi Direct Miracast Wi Fi Protected Setup and Wi Fi CERTIFI...

Page 20: ...20 Note Os nomes das companhias e os nomes de seus produtos são marcas comerciais ou marcas registradas das respectivas companhias Help Guide ...

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Page 24: ...utomaticamente invalidada se a não for apresentada a Nota Fiscal de venda no Brasil ou documento fiscal equivalente conjuntamente com o Termo de Garantia b o produto for ligado em rede elétrica fora dos padrões especificados ou sujeita à flutuação excessiva de voltagem c o produto for aberto para conserto manuseado ou tiver o circuito original alterado por técnico não autorizado ou não credenciado d ...

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