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Sony INZONE H7, Help Manual

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Sony INZONE H7 Help Manual Download Page 116

Help Guide

Wireless Noise Canceling Gaming Headset/Wireless Gaming Headset

INZONE H9/INZONE H7

Unable to make a Bluetooth connection.

Check that the headset is turned on.
Check that the Bluetooth device is turned on and the Bluetooth function is on.
If the headset automatically connects to the last connected Bluetooth device, you may fail to connect the headset to
other devices via Bluetooth connection. If this is the case, operate the last connected Bluetooth device and
disconnect the Bluetooth connection.
Check if the Bluetooth device is in sleep mode. If the device is in sleep mode, cancel the sleep mode.
Check if the Bluetooth connection has been terminated. If terminated, make the Bluetooth connection again.
If the pairing information for the headset has been deleted on the Bluetooth device, pair the headset with the device
again.
Reset the headset.
Initialize the headset. All of the pairing information is deleted. Pair the headset and the Bluetooth device again.

Related Topic

How to make a wireless connection to Bluetooth devices

Resetting the headset

Initializing the headset to restore factory settings

5-038-202-11(1) Copyright 2022 Sony Corporation

116

Summary of Contents for INZONE H7

Page 1: ...ide switch of the USB transceiver correctly according to the connected device and then insert the USB transceiver into the USB port When connected to a computer Set the slide switch to PC When connected to a PS5 Set the slide switch to PS5 Turning on the headset Press and hold the power button for about 2 seconds or more until the indicator white lights up The headset is turned on 1 ...

Page 2: ...function Related information Charging the headset Operating the headset Enjoy games and voice chat by operating the headset Turning the VOL volume dial To adjust the volume Raising the boom microphone To turn off the microphone Lowering the boom microphone To turn on the microphone Getting started What you can do with the gaming headset Supplied accessories Checking the package contents Parts and ...

Page 3: ...id smartphone iPhone iOS devices Pairing and connecting with an iPhone Connecting to a paired iPhone Other Bluetooth devices Pairing and connecting with a Bluetooth device Connecting to a paired Bluetooth device Making phone calls Receiving a call Making a call Functions for a phone call Disconnecting Bluetooth connection after use Listening to music Listening to music from a device via Bluetooth ...

Page 4: ...INZONE H9 only Important information Precautions To prevent burning or malfunction due to getting wet Licenses Trademarks Customer support websites Troubleshooting What can I do to solve a problem Power Charging Unable to turn on the headset Charging cannot be done Charging time is too long The available operating time is short the duration of the battery is short Sound No sound low sound level So...

Page 5: ...io sounds changes when the noise canceling function is on INZONE H9 only Connection Pairing cannot be done Unable to make a Bluetooth connection The headset does not operate properly Resetting or initializing the headset Resetting the headset Initializing the headset to restore factory settings Specifications Specifications 5 ...

Page 6: ...e by connecting to a computer or PS5 via wireless 2 4 GHz connection with the USB transceiver Enjoying chatting and calling on your smartphone You can enjoy a voice chat and hands free call while playing a game by connecting to a computer or PS5 via wireless 2 4 GHz connection with the USB transceiver and connecting to a smartphone at the same time via BLUETOOTH connection 5 038 202 11 1 Copyright...

Page 7: ... all of the items in the list are included If any items are missing contact your dealer Numbers in indicate the item amount INZONE H9 Wireless Noise Canceling Gaming Headset 1 INZONE H7 Wireless Gaming Headset 1 INZONE H9 INZONE H7 USB Type C cable USB A to USB C approx 150 cm 59 06 in 1 USB transceiver YY2965 1 5 038 202 11 1 Copyright 2022 Sony Corporation 7 ...

Page 8: ...less Gaming Headset INZONE H9 INZONE H7 Location and function of parts INZONE H9 Headband 1 left mark 2 Boom microphone There is a boom microphone on the left unit 3 Built in antenna A Bluetooth antenna is built into the headset 4 Left unit 5 right mark 6 8 ...

Page 9: ... the noise when the noise canceling function is in use 12 USB Type C port Connect the headset to a computer or to an AC outlet via a commercially available USB AC adaptor with the supplied USB Type C cable to charge the headset 13 Charging indicator orange Lights up or flashes in orange to indicate the rechargeable battery and charging status 14 GAME CHAT game chat balance button You can adjust th...

Page 10: ... charge the headset 10 Charging indicator orange Lights up or flashes in orange to indicate the rechargeable battery and charging status 11 GAME CHAT game chat balance button You can adjust the volume balance between the game sound and voice chat 12 Bluetooth button 13 Bluetooth indicator blue Lights up or flashes in blue to indicate the status of the Bluetooth connection 14 power button 15 power ...

Page 11: ...Related Topic About the indicator Checking the remaining battery charge 5 038 202 11 1 Copyright 2022 Sony Corporation 11 ...

Page 12: ...hite for about 2 seconds Initialization completed flash 4 times in white Wireless 2 4 GHz connection and Bluetooth connection status Indicates with the left and right ring indicators Indicates the wireless 2 4 GHz connection status in white and the Bluetooth connection status in blue The wireless 2 4 GHz connection is not established when the Bluetooth mode is off repeatedly flash in white The wir...

Page 13: ...e for about 15 seconds When the battery is fully charged when charging starts on the headset lights up in orange for about 1 minute and then turns off While charging the headset lights up in orange When the battery becomes fully charged and charging is complete turns off Abnormal temperature of the battery of the headset repeatedly flashes twice in orange When an error occurs while the headset is ...

Page 14: ...dly flashes in blue for about 30 seconds at 5 second intervals Incoming call repeatedly flashes quickly in blue Software update status Indicates with the power indicator Updating software repeatedly flashes slowly in white Rechargeable battery and charging status Indicates with the charging indicator When the remaining battery charge of the headset is low the headset needs to be charged repeatedly...

Page 15: ...white for about 30 seconds at 1 second intervals The wireless 2 4 GHz connection is established lights up in white Updating software repeatedly flashes slowly in white Hint The display time of indicator s of the wireless 2 4 GHz connection status and the Bluetooth connection status can be changed with INZONE Hub Related Topic Checking the remaining battery charge Initializing the headset to restor...

Page 16: ...ation Put the headset on your ears Extend the slider to adjust the length of the headband Put the headset on your head with the left mark on your left ear and the right mark on your right ear There is a boom microphone on the left mark side INZONE H9 INZONE H7 A Boom microphone 1 Adjust the position of the boom microphone so that it is near your mouth 2 16 ...

Page 17: ...he supplied USB Type C cable to charge Connect the headset to an AC outlet Use the supplied USB Type C cable and a commercially available USB AC adaptor INZONE H9 INZONE H7 A USB AC adaptor The charging indicator orange of the headset lights up Charging is completed in about 3 5 hours and the charging indicator turns off automatically 1 Time required for charging the empty battery to its full capa...

Page 18: ... time the rechargeable battery usage hours may be reduced However the battery life will improve after charging and discharging several times If you store the headset for a long time charge the battery once every 6 months to avoid over discharge If the headset is not used for a long time it may take longer to charge the battery If the headset detects a problem while charging due to the following ca...

Page 19: ...5 038 202 11 1 Copyright 2022 Sony Corporation 19 ...

Page 20: ...luetooth connection ON Noise canceling function ON Max 15 hours Game and chat Phone calls via Bluetooth connection ON Ambient Sound Mode ON Max 15 hours Game and chat Phone calls via Bluetooth connection ON OFF Max 20 hours Game and chat Music playback via Bluetooth connection ON AAC Noise canceling function ON Max 16 hours Game and chat Music playback via Bluetooth connection ON AAC Ambient Sound...

Page 21: ...t 2022 Sony Corporation Status Bluetooth mode Codec Available operating time Game and chat OFF Max 40 hours Game and chat Phone calls via Bluetooth connection ON Max 25 hours Game and chat Music playback via Bluetooth connection ON AAC Max 26 hours Game and chat Music playback via Bluetooth connection ON SBC Max 22 hours 21 ...

Page 22: ...ound is emitted and the charging indicator orange flashes for about 15 seconds Charge the headset as soon as possible When the battery becomes completely empty a notification sound is emitted and the headset automatically turns off When using the headset by connecting to a computer When the headset is connected to a computer the icon indicating the remaining battery charge is displayed on the INZO...

Page 23: ... power button for about 2 seconds or more INZONE H9 You will hear a notification sound indicating that the headset is turned on The left and right ring indicators white or blue light up for about 5 seconds INZONE H7 You will hear a notification sound indicating that the headset is turned on The power indicator white lights up for about 2 seconds 1 23 ...

Page 24: ...Turning off the headset 5 038 202 11 1 Copyright 2022 Sony Corporation 24 ...

Page 25: ... seconds or more INZONE H9 You will hear a notification sound indicating that the headset is turning off The left and right ring indicators white or blue light up for about 2 seconds and then turn off INZONE H7 You will hear a notification sound indicating that the headset is turning off The power indicator white lights up for about 2 seconds and then turns off 1 25 ...

Page 26: ...rns off automatically The wireless 2 4 GHz connection and Bluetooth connection are terminated The headset is not in Bluetooth pairing mode The headset is not charging This setting can be changed using INZONE Hub Related Topic Turning on the headset 5 038 202 11 1 Copyright 2022 Sony Corporation 26 ...

Page 27: ...S5 is in hand Switch the slide switch of the USB transceiver to PC or PS5 according to the connected device 1 Turn on the computer or PS5 2 Connect the USB transceiver to a USB port of the computer or PS5 Hint When connecting the USB transceiver to the PS5 connect it to the USB port on the front of the PS5 3 Press and hold the power button for about 2 seconds or more to turn on the headset INZONE ...

Page 28: ...s to a slow flashing INZONE H7 You will hear a notification sound indicating that the headset is turned on The power indicator white lights up for about 2 seconds When the headset is turned on the headset is connected to the USB transceiver automatically wireless 2 4 GHz connection When connected you will hear a notification sound indicating that the connection is established When wireless 2 4 GHz...

Page 29: ...d hold the connect button on the USB transceiver for about 5 seconds or more to pair them Connect the USB transceiver directly to the computer or PS5 and not via a USB hub 5 038 202 11 1 Copyright 2022 Sony Corporation When connected to a computer select the headset as the audio device Audio output device such as games INZONE H9 INZONE H7 GAME Audio input output device such as voice chat INZONE H9...

Page 30: ... game console When you connect the headset to a game console computer or PS5 you can do the following Adjusting the volume You can adjust the volume to the desired level with the VOL volume dial There is a tactile dot on the side INZONE H9 INZONE H7 A Tactile dot Increase the volume Turn the VOL volume dial to the side INZONE H9 30 ...

Page 31: ...INZONE H7 Decrease the volume Turn the VOL volume dial to the side INZONE H9 INZONE H7 31 ...

Page 32: ...djusting the volume balance of the game console connected via the USB transceiver The volume balance with a Bluetooth device cannot be adjusted When using the game app and chat app on your computer set the output destination of the game app to INZONE H9 INZONE H7 GAME and the output destination of the chat app to INZONE H9 INZONE H7 CHAT in the app settings If the settings are incorrect the volume...

Page 33: ...The boom microphone clicks when it switches on and off Turning on the microphone INZONE H9 INZONE H7 Turning off the microphone INZONE H9 33 ...

Page 34: ...INZONE H7 Note Be careful not to hit your eyes with the boom microphone when putting on taking off or using the headset 5 038 202 11 1 Copyright 2022 Sony Corporation 34 ...

Page 35: ...ay the on off status of the microphone Check the headset volume Display the remaining battery charge of the headset Check the connection status of the headset Note If the functions listed above cannot be used make sure the slide switch of the USB transceiver is switched to the PS5 side When the PS5 is not updated the functions listed above may not be available Update the system software of the PS5...

Page 36: ...ile connecting to a computer or PS5 via wireless 2 4 GHz connection Pairing To use the Bluetooth function both of the connecting devices must be registered in advance The operation to register a device is called pairing Pair the headset and the device manually Connecting to a paired device Once a device is paired it is not necessary to pair it again Connect to devices already paired with the heads...

Page 37: ... in hand Turn on the headset then turn on the Bluetooth mode to enter pairing mode INZONE H9 1 Press and hold the power button for about 2 seconds or more to turn on the headset You will hear a notification sound indicating that the headset is turned on The left and right ring indicators white or blue light up for about 5 seconds When the left and right ring indicators light up in white proceed to...

Page 38: ...n this case proceed to step 3 Press and hold the Bluetooth button for about 5 seconds to enter pairing mode You will hear a notification sound indicating that the headset enters pairing mode The left and right ring indicators blue repeatedly flash twice in a row 3 Press and hold the power button for about 2 seconds or more to turn on the headset You will hear a notification sound indicating that t...

Page 39: ... this case proceed to step When you pair a second or subsequent device the headset already has pairing information for other devices you need to operate manually to enter pairing mode In this case proceed to step 3 2 Press and hold the Bluetooth button for about 5 seconds to enter pairing mode You will hear a notification sound indicating that the headset enters pairing mode The Bluetooth indicato...

Page 40: ...9 The left and right ring indicators blue change to a slow flashing INZONE H7 The Bluetooth indicator blue flashes quickly for about 5 seconds then changes to a slow flashing If they are not connected see Connecting to a paired Android smartphone If INZONE H9 INZONE H7 does not appear on the Android smartphone screen try again from the beginning of step 4 A Passkey may be called Passcode PIN code ...

Page 41: ...dy paired the registration information of the paired device with the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the connected device and t...

Page 42: ...n for about 2 seconds or more to turn on the headset You will hear a notification sound indicating that the headset is turned on The left and right ring indicators white or blue light up for about 5 seconds 1 When the left and right ring indicators light up in white press and hold the Bluetooth button for about 2 seconds to turn on the Bluetooth mode You will hear a notification sound indicating t...

Page 43: ...tton for about 2 seconds or more to turn on the headset You will hear a notification sound indicating that the headset is turned on The power indicator white lights up for about 2 seconds 1 When the Bluetooth indicator turns off press and hold the Bluetooth button for about 2 seconds to turn on the Bluetooth mode You will hear a notification sound indicating that the Bluetooth mode is turned on Th...

Page 44: ...urn on the Bluetooth function 2 Touch INZONE H9 INZONE H7 You will hear a notification sound indicating that the connection is established INZONE H9 The left and right ring indicators blue change to a slow flashing INZONE H7 The Bluetooth indicator blue flashes quickly for about 5 seconds then changes to a slow flashing 4 44 ...

Page 45: ...connected device or turn off the power If you cannot connect your smartphone to the headset delete the headset pairing information on your smartphone and perform pairing again As for the operations on your smartphone refer to the operating instructions supplied with the smartphone Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with an Android smartphone...

Page 46: ...he headset then turn on the Bluetooth mode to enter pairing mode INZONE H9 1 Press and hold the power button for about 2 seconds or more to turn on the headset You will hear a notification sound indicating that the headset is turned on The left and right ring indicators white or blue light up for about 5 seconds When the left and right ring indicators light up in white proceed to step 2 When the l...

Page 47: ...n this case proceed to step 3 Press and hold the Bluetooth button for about 5 seconds to enter pairing mode You will hear a notification sound indicating that the headset enters pairing mode The left and right ring indicators blue repeatedly flash twice in a row 3 Press and hold the power button for about 2 seconds or more to turn on the headset You will hear a notification sound indicating that t...

Page 48: ... automatically In this case proceed to step When you pair a second or subsequent device the headset already has pairing information for other devices you need to operate manually to enter pairing mode In this case proceed to step 3 2 Press and hold the Bluetooth button for about 5 seconds to enter pairing mode You will hear a notification sound indicating that the headset enters pairing mode The B...

Page 49: ...INZONE H9 The left and right ring indicators blue change to a slow flashing INZONE H7 The Bluetooth indicator blue flashes quickly for about 5 seconds then changes to a slow flashing If they are not connected see Connecting to a paired iPhone If INZONE H9 INZONE H7 does not appear on the display of the iPhone try again from the beginning of step 4 A Passkey may be called Passcode PIN code PIN numb...

Page 50: ... paired the registration information of the paired device with the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the connected device and the...

Page 51: ...2 seconds or more to turn on the headset You will hear a notification sound indicating that the headset is turned on The left and right ring indicators white or blue light up for about 5 seconds 1 When the left and right ring indicators light up in white press and hold the Bluetooth button for about 2 seconds to turn on the Bluetooth mode You will hear a notification sound indicating that the Blue...

Page 52: ...or about 2 seconds or more to turn on the headset You will hear a notification sound indicating that the headset is turned on The power indicator white lights up for about 2 seconds 1 When the Bluetooth indicator turns off press and hold the Bluetooth button for about 2 seconds to turn on the Bluetooth mode You will hear a notification sound indicating that the Bluetooth mode is turned on The Blue...

Page 53: ...Bluetooth function 3 Touch INZONE H9 INZONE H7 You will hear a notification sound indicating that the connection is established INZONE H9 The left and right ring indicators blue change to a slow flashing INZONE H7 The Bluetooth indicator blue flashes quickly for about 5 seconds then changes to a slow flashing 4 53 ...

Page 54: ...he last connected device or turn off the power If you cannot connect your iPhone to the headset delete the headset pairing information on your iPhone and perform pairing again As for the operations on your iPhone refer to the operating instructions supplied with the iPhone Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with an iPhone Listening to music ...

Page 55: ...hand Turn on the headset then turn on the Bluetooth mode to enter pairing mode INZONE H9 1 Press and hold the power button for about 2 seconds or more to turn on the headset You will hear a notification sound indicating that the headset is turned on The left and right ring indicators white or blue light up for about 5 seconds When the left and right ring indicators light up in white proceed to ste...

Page 56: ...n this case proceed to step 3 Press and hold the Bluetooth button for about 5 seconds to enter pairing mode You will hear a notification sound indicating that the headset enters pairing mode The left and right ring indicators blue repeatedly flash twice in a row 3 Press and hold the power button for about 2 seconds or more to turn on the headset You will hear a notification sound indicating that t...

Page 57: ...r about 5 seconds to enter pairing mode You will hear a notification sound indicating that the headset enters pairing mode The Bluetooth indicator blue repeatedly flashes twice in a row 3 Perform the pairing procedure on the Bluetooth device to search for this headset INZONE H9 INZONE H7 will be displayed on the list of detected devices on the screen of the Bluetooth device If it is not displayed ...

Page 58: ...the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the connected device and then pair them again The headset can be paired with multiple devic...

Page 59: ...5 038 202 11 1 Copyright 2022 Sony Corporation 59 ...

Page 60: ... turn on the headset You will hear a notification sound indicating that the headset is turned on The left and right ring indicators white or blue light up for about 5 seconds 1 When the left and right ring indicators light up in white press and hold the Bluetooth button for about 2 seconds to turn on the Bluetooth mode You will hear a notification sound indicating that the Bluetooth mode is turned...

Page 61: ...ton for about 2 seconds or more to turn on the headset You will hear a notification sound indicating that the headset is turned on The power indicator white lights up for about 2 seconds 1 When the Bluetooth indicator turns off press and hold the Bluetooth button for about 2 seconds to turn on the Bluetooth mode You will hear a notification sound indicating that the Bluetooth mode is turned on The...

Page 62: ...r to the operating instructions supplied with the Bluetooth device Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a Bluetooth device Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection after use 5 038 202 11 1 Copyright 2022 Sony Corporation Make the Bluetooth connection from the Bluetooth device As for the ...

Page 63: ...operly even if you try to operate them with the headset Ring tone INZONE H9 When an incoming call arrives a ring tone will be heard from the headset and the left and right ring indicators blue flash quickly INZONE H7 When an incoming call arrives a ring tone will be heard from the headset and the Bluetooth indicator blue flashes quickly Depending on the connected device or the application you are ...

Page 64: ...n on the headset and receive the call When you receive an incoming call during music playback playback pauses and a ring tone will be heard from the headset INZONE H9 INZONE H7 You can talk using the boom microphone of the headset INZONE H9 INZONE H7 2 64 ...

Page 65: ...e phone over HFP or HSP Check the connection status on the smartphone or mobile phone Check the volume of the headset If music playback does not pause automatically operate the headset to pause playback Adjust the volume using the VOL volume dial of the headset There is a tactile dot on the side INZONE H9 INZONE H7 3 65 ...

Page 66: ...B Tactile dot Increase the volume Turn to the side INZONE H9 INZONE H7 Decrease the volume Turn to the side INZONE H9 66 ...

Page 67: ...he headset Your voice will be heard from the headset through the headset s boom microphone Sidetone function In this case ambient sounds or the sounds of the headset operation may be heard through the headset but this is not a malfunction Related Topic How to make a wireless connection to Bluetooth devices Making a call INZONE H7 When the volume reaches the maximum or minimum you will hear a notif...

Page 68: ...Functions for a phone call 5 038 202 11 1 Copyright 2022 Sony Corporation 68 ...

Page 69: ...ructions supplied with the smartphone or mobile phone Depending on the connected device or the application you are using the functions may not work properly even if you try to operate them with the headset Connect the headset to a smartphone or mobile phone via Bluetooth connection 1 Operate your smartphone or mobile phone to make a call When you make a call the dial tone is heard from the headset...

Page 70: ...A Boom microphone Adjust the volume using the VOL volume dial of the headset There is a tactile dot on the side INZONE H9 INZONE H7 B Tactile dot Increase the volume Turn to the side 3 70 ...

Page 71: ...INZONE H9 INZONE H7 Decrease the volume Turn to the side INZONE H9 INZONE H7 71 ...

Page 72: ...e phone is too close to the headset Your voice will be heard from the headset through the headset s boom microphone Sidetone function In this case ambient sounds or the sounds of the headset operation may be heard through the headset but this is not a malfunction Related Topic When the volume reaches the maximum or minimum you will hear a notification sound When you finish your phone call press th...

Page 73: ...How to make a wireless connection to Bluetooth devices Receiving a call Functions for a phone call 5 038 202 11 1 Copyright 2022 Sony Corporation 73 ...

Page 74: ...ly even if you try to operate them with the headset Refer to the operating instructions supplied with the smartphone or mobile phone INZONE H9 INZONE H7 A VOL volume dial B Bluetooth button Each dial and button has the following function Supported profile HFP Hands free Profile VOL volume dial Increase the volume Turn to the side during a call Decrease the volume Turn to the side during a call Blu...

Page 75: ...e volume Turn to the side during a call Bluetooth button Receive a call Press once briefly during incoming call Finish a call Press once briefly during a call Cancel an outgoing call Press once briefly during outgoing call Related Topic Receiving a call Making a call 5 038 202 11 1 Copyright 2022 Sony Corporation 75 ...

Page 76: ...set 5 038 202 11 1 Copyright 2022 Sony Corporation Disconnect the Bluetooth connection by operating the Bluetooth device You will hear a notification sound indicating that the Bluetooth connection is disconnected 1 Turn off the Bluetooth mode or turn off the headset When turning off the Bluetooth mode you will hear a notification sound indicating that the Bluetooth mode is turned off When turning ...

Page 77: ...le You can enjoy high quality music wirelessly AVRCP Audio Video Remote Control Profile You can adjust the volume etc The operation may vary depending on the Bluetooth device Refer to the operating instructions supplied with the Bluetooth device Connect the headset to a Bluetooth device 1 Put the headset on your ears Extend the slider to adjust the length of the headband Put the headset on your he...

Page 78: ...h device to start playback and adjust the volume to a moderate level 3 Adjust the volume using the VOL volume dial of the headset There is a tactile dot on the side INZONE H9 INZONE H7 B Tactile dot Increase the volume Turn to the side 4 78 ...

Page 79: ...INZONE H9 INZONE H7 Decrease the volume Turn to the side INZONE H9 INZONE H7 79 ...

Page 80: ...vice and headset Note If the communication condition is poor the Bluetooth device may react incorrectly to the operation on the headset Related Topic How to make a wireless connection to Bluetooth devices Controlling the audio device Bluetooth connection Using the noise canceling function INZONE H9 only 5 038 202 11 1 Copyright 2022 Sony Corporation When the volume reaches the maximum or minimum y...

Page 81: ...lowing function VOL volume dial Increase the volume Turn to the side Decrease the volume Turn to the side Bluetooth button Play Press once briefly while paused Pause Press once briefly during playback Skip to the beginning of the next track Press twice quickly Skip to the beginning of the previous track or the current track during playback Press 3 times quickly Note If the communication condition ...

Page 82: ...5 038 202 11 1 Copyright 2022 Sony Corporation 82 ...

Page 83: ...set 5 038 202 11 1 Copyright 2022 Sony Corporation Disconnect the Bluetooth connection by operating the Bluetooth device You will hear a notification sound indicating that the Bluetooth connection is disconnected 1 Turn off the Bluetooth mode or turn off the headset When turning off the Bluetooth mode you will hear a notification sound indicating that the Bluetooth mode is turned off When turning ...

Page 84: ...able Connection Prioritizes the stable connection When you want to prioritize the sound quality select Priority on Sound Quality If the connection is unstable such as when producing only intermittent sound select Priority on Stable Connection Note The playback time may shorten depending on the sound quality and the conditions under which you are using the headset Depending on the ambient condition...

Page 85: ...abbreviation for Advanced Audio Coding AAC is mainly used in Apple products such as iPhone that can provide a higher sound quality than that of SBC When music in one of the above codecs is transmitted from a connected device the headset switches to that codec automatically and plays back the music in the same codec If the connected device supports a codec of higher sound quality than SBC you may n...

Page 86: ...on the headset INZONE H9 only Adjust the microphone volume Adjust the sidetone volume Microphone test Set the microphone input volume to be constant AUTO GAIN CONTROL Set the spatial sound Set the auto power off Turn the indicator lighting on off AUTO LED OFF INZONE H9 only Set the Bluetooth boot mode when the headset is turned on Set the Bluetooth connection mode sound quality mode Display the re...

Page 87: ...lling INZONE Hub 5 038 202 11 1 Copyright 2022 Sony Corporation Download the INZONE Hub software from the support site and install it on your computer For details refer to the following URL https www sony net inzonehub support Compatible OS Windows 10 or later 1 After installing launch INZONE Hub 2 87 ...

Page 88: ...et Always use the headset with the latest software installed For details on the latest headset software and how to update the software refer to the information on the support website For customers in the U S A Canada and Latin America https www sony com am support For customers in European countries https www sony eu support For customers in China https service sony com cn For customers in other c...

Page 89: ...headset and put it on again The noise canceling function works primarily on noise in lower frequencies such as air conditioner and vehicle noise While noise is reduced it is not completely canceled When you use the headset in a car or a bus noise may occur depending on street conditions Mobile phones may cause interference and noise Should this occur move the headset further away from the mobile p...

Page 90: ...ng indicators white or blue light up for about 5 seconds You will hear a notification sound indicating that the headset is turned on 1 Press the NC AMB button to switch to the noise canceling function Each time the button is pressed the function switches as follows Noise canceling function ON You will hear a notification sound indicating that the noise canceling function is turned on Ambient Sound...

Page 91: ... Mode ON Noise canceling function OFF Ambient Sound Mode OFF Noise canceling function ON Ambient Sound Mode ON Ambient Sound Mode ON Noise canceling function OFF Ambient Sound Mode OFF Noise canceling function ON Noise canceling function OFF Ambient Sound Mode OFF Related Topic Turning on the headset What is noise canceling INZONE H9 only Listening to ambient sound while playing games Ambient Soun...

Page 92: ...nds or more to turn on the headset The left and right ring indicators white or blue light up for about 5 seconds You will hear a notification sound indicating that the headset is turned on 1 Press the NC AMB button to switch to the Ambient Sound Mode Each time the button is pressed the function switches as follows Noise canceling function ON You will hear a notification sound indicating that the n...

Page 93: ...se canceling function OFF Ambient Sound Mode OFF Note Depending on the ambient condition and the type volume of audio playback the ambient sound may not be heard even when using the Ambient Sound Mode Do not use the headset in places where it would be dangerous if you are unable to hear ambient sounds such as on a road with car and bicycle traffic If the headset is not worn properly the Ambient So...

Page 94: ...tooth wireless technology As a result the sound may not be in sync with the image when playing games or viewing movies The headset supports security functions that comply with the Bluetooth standard as a means of ensuring security during communication using Bluetooth wireless technology However depending on the configured settings and other factors this security may not be sufficient Be careful wh...

Page 95: ...ularly dirty soak a cloth in diluted neutral detergent and wring it well before using it to clean the headset excluding the earpads Do not use solvents such as thinner benzene or alcohol as they may damage the finish on the surface of the headset or cause other damages Do not use the headset near medical devices Radio waves can affect cardiac pacemakers and medical devices Do not use the headset i...

Page 96: ...n matter enters the headset this can result in burnout or malfunction Avoid situations such as the following and be careful not to get moisture or dirt on the headset Using the headset in the rain or snow Touching the headset without drying wet hands after doing housework in the kitchen or washing hands in the washroom Touching the headset with sweaty hands or using the headset in situations where...

Page 97: ...r enters the headset If a wet headset is charged or turned on this can result in burnout or malfunction Position the headset upright and put a dry cloth under the USB Type C port until no more water comes out from the inside After that leave the headset in a shaded well ventilated place until it is completely dry INZONE H9 97 ...

Page 98: ...INZONE H7 A USB Type C port 5 038 202 11 1 Copyright 2022 Sony Corporation 98 ...

Page 99: ...to announce the contents of the agreement to customers under requirement by the owner of copyright for the software Please access the following URL and read the contents of the license https rd1 sony net help mdr sl 22 Services offered by third parties may be changed suspended or terminated without prior notice Sony does not bear any responsibility in these sorts of situations 5 038 202 11 1 Copyr...

Page 100: ...mark of Google LLC The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG Inc and any use of such marks by Sony Group Corporation and its subsidiaries is under license USB Type C and USB C are registered trademarks of USB Implementers Forum PlayStation and PS5 are registered trademarks or trademarks of Sony Interactive Entertainment Inc Sony and INZONE are registered tr...

Page 101: ...es For customers in the U S A Canada and Latin America https www sony com am support For customers in European countries https www sony eu support For customers in China https service sony com cn For customers in other countries regions https www sony asia com support 5 038 202 11 1 Copyright 2022 Sony Corporation 101 ...

Page 102: ...that is being connected to the headset You may be able to resolve some issues by restarting the connected device such as your computer smartphone or PS5 Reset the headset Initialize the headset This operation resets volume settings etc to the factory settings and deletes all pairing information Look up information on the issue on the customer support website If the operations above do not work con...

Page 103: ... is fully charged Reset the headset Initialize the headset All of the pairing information is deleted Pair the headset and the Bluetooth device again Related Topic Charging the headset Checking the remaining battery charge Resetting the headset Initializing the headset to restore factory settings 5 038 202 11 1 Copyright 2022 Sony Corporation 103 ...

Page 104: ...de or change the PS5 settings so that the USB ports on the PS5 can be used for charging even when in rest mode Update the OS of the computer or the system software of the PS5 to the latest version Restart the computer or PS5 and check whether the situation has improved It is recommended to charge in a place with an ambient temperature between 15 C and 35 C 59 F 95 F Efficient charging may not be p...

Page 105: ...ent temperature between 15 C and 35 C 59 F 95 F Efficient charging may not be possible beyond this range Restart the computer or PS5 and try the USB connection procedure again in cases other than those stated above If the problem is not improved even after restarting the computer or PS5 and trying the USB connection procedure again connect the headset to an AC outlet to charge it Related Topic Cha...

Page 106: ...e battery usage hours may be reduced However the battery life will improve after charging and discharging several times If you store the headset for a long time charge the battery once every 6 months to avoid over discharge It is recommended to charge in a place with an ambient temperature between 15 C and 35 C 59 F 95 F Efficient charging may not be possible beyond this range If the problem persi...

Page 107: ... to perform pairing again with the USB transceiver Restart the computer or PS5 you are using Connect the connected device to the headset once again Reset the headset Initialize the headset and pair the headset and the device again When using a wireless 2 4 GHz connection with a computer or PS5 and a Bluetooth connection at the same time the microphone input of the headset is used for a call or cha...

Page 108: ...ll not increase much by operating the headset When this is the case adjust the volume by operating the connected device Related Topic How to make a wireless connection to Bluetooth devices Listening to music from a device via Bluetooth connection Resetting the headset Initializing the headset to restore factory settings 5 038 202 11 1 Copyright 2022 Sony Corporation 108 ...

Page 109: ...playback quality settings on the transmitting device For details refer to the operating instructions supplied with the transmitting device Bluetooth communications may be disabled or noise or audio dropout may occur under the following conditions When there is a human body between the headset and the Bluetooth device When this is the case turn the Bluetooth device to face the same direction as the...

Page 110: ...INZONE H7 A Built in antenna Related Topic About the sound quality mode Resetting the headset Initializing the headset to restore factory settings 5 038 202 11 1 Copyright 2022 Sony Corporation 110 ...

Page 111: ...gain Reset the headset Initialize the headset and pair the headset and the device again When using a wireless 2 4 GHz connection with a computer or PS5 and a Bluetooth connection at the same time the microphone input of the headset is used for a call or chat with the connected device via Bluetooth You cannot chat on the computer or PS5 While connected to a Bluetooth device Check that both the head...

Page 112: ...ice are connected via an HFP or HSP Bluetooth connection switch the Bluetooth connection to A2DP by operating the connected device If the headset connects to the previously connected Bluetooth device the headset may only establish the HFP HSP Bluetooth connection when it is turned on Use the connected device to connect via an A2DP Bluetooth connection Related Topic Listening to music from a device...

Page 113: ...ZONE Hub Put on the headset snugly to a comfortable position The noise canceling function is effective for noise in low frequency ranges in locations such as offices near air conditioners on trains and on planes and is not as effective for noise in higher frequencies such as human voices Related Topic What is noise canceling INZONE H9 only Using the noise canceling function INZONE H9 only Wearing ...

Page 114: ...NZONE H9 only Audio may sound different depending on whether the noise canceling function is on or off If there is a difference this can be improved by adjusting the way the headset is worn so that the headset fits snugly over your ears Related Topic Using the noise canceling function INZONE H9 only Wearing the headset 5 038 202 11 1 Copyright 2022 Sony Corporation 114 ...

Page 115: ...r a second or subsequent device the headset already has pairing information for other devices turn on the headset then press and hold the Bluetooth button for about 5 seconds to enter pairing mode manually When pairing a device once again after initializing or repairing the headset you may be unable to pair the device if it retains pairing information for the headset iPhone or other device In this...

Page 116: ...ct the Bluetooth connection Check if the Bluetooth device is in sleep mode If the device is in sleep mode cancel the sleep mode Check if the Bluetooth connection has been terminated If terminated make the Bluetooth connection again If the pairing information for the headset has been deleted on the Bluetooth device pair the headset with the device again Reset the headset Initialize the headset All ...

Page 117: ...ation does not delete pairing information If the headset does not operate properly even if you reset the headset initialize the headset The Bluetooth connection information is deleted Pair the headset and the device again Related Topic Resetting the headset Initializing the headset to restore factory settings 5 038 202 11 1 Copyright 2022 Sony Corporation 117 ...

Page 118: ... on or cannot be operated even when it is turned on reset the headset Connect the headset to an AC outlet Use the supplied USB Type C cable and a commercially available USB AC adaptor The charging indicator orange lights up INZONE H9 INZONE H7 A USB AC adaptor 1 Press and hold the power button and Bluetooth button for about 8 seconds or more 2 118 ...

Page 119: ...dset does not operate correctly even after resetting initialize the headset to restore factory settings Related Topic Initializing the headset to restore factory settings 5 038 202 11 1 Copyright 2022 Sony Corporation INZONE H9 INZONE H7 The headset will be reset 119 ...

Page 120: ...settings If the headset does not operate correctly even after resetting initialize the headset Turn off the headset Remove the USB Type C cable 1 Press and hold the power button and Bluetooth button for about 10 seconds or more INZONE H9 When initializing is complete the left and right ring indicators white flashes 4 times INZONE H7 2 120 ...

Page 121: ...information for the headset from the connected device and then pair them again If the headset does not operate correctly even after initializing consult your nearest Sony dealer Related Topic Resetting the headset 5 038 202 11 1 Copyright 2022 Sony Corporation When initializing is complete the power indicator white flashes 4 times 121 ...

Page 122: ...s Note Charging and usage hours may be different depending on the conditions of use Charging temperature 5 C to 35 C 41 F to 95 F Mass YY2959 Approx 330 g 11 65 oz YY2960 Approx 325 g 11 47 oz Microphone Type Electret condenser Directivity Bi directional Effective frequency range 100 Hz 8 000 Hz Communication specification Communication system Bluetooth Specification version 5 0 Output Bluetooth S...

Page 123: ... and specifications are subject to change without notice 5 038 202 11 1 Copyright 2022 Sony Corporation The actual range will vary depending on factors such as obstacles between devices magnetic fields around a microwave oven static electricity reception sensitivity antenna s performance operating system software application etc 1 Bluetooth standard profiles indicate the purpose of Bluetooth commu...

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