Other Information
73
Model name1[KP-51WS500] Model name2[KP-57WS500] Model name3[KP-65WS500]
[4-088-847-11 (1)]
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Troubleshooting
If, after reading these operating instructions, you have additional questions related to the use of your
Sony television, please call our Customer Information Services Center at 1-800-222-SONY (7669) (U.S.
residents only) or (416) 499-SONY (7669) (Canadian residents only).
Problem
Possible Remedies
No picture
(screen not lit),
no sound
❏
Make sure the projection TV’s power cord is connected securely to the wall outlet.
❏
Push the power button on the front of the projection TV.
❏
Check to see if the TV/VIDEO setting is correct: when watching TV, set to TV,
and when watching connected equipment, set to
VIDEO 1, 2, 3, 4, 5, 6 or 7.
❏
Try another channel. It could be station trouble.
❏
The Parental Control feature is activated (see “Using the Parent Menu” on page
60).
❏
If your projection TV does not turn on, and a red light keeps flashing, your
projection TV may need service. Call your local Sony Service Center.
Remote control
does not operate
❏
Batteries could be weak. Replace the batteries.
❏
Press
TV (FUNCTION)
when operating your projection TV.
❏
Make sure the projection TV’s power cord is connected securely to the wall outlet.
❏
Locate the projection TV at least 3-4 feet away from fluorescent lights.
❏
Check the orientation of the batteries.
Dark, poor or no
picture (screen lit),
good sound
❏
Adjust the
Picture
setting in the Video menu (see page 49).
❏
Adjust the
Brightness
setting in the Video menu (see page 49).
❏
Check antenna/cable connections.
❏
Adjust the convergence again using
FLASH FOCUS
(see “Adjusting the
Convergence Automatically – FLASH FOCUS™ –” on page 33).
Good picture,
no sound
❏
Press
MUTING
so that “MUTING” disappears from the screen (see page 34).
❏
Make sure
Speaker
is set to
ON
in the Audio menu (see page 52).
❏
Check the MTS setting in the Audio menu (see “
MTS
” on page 51).
Cannot receive digital channels
(when a DTV receiver is
connected)
❏
Check the connections between the DTV receiver and the projection TV (see page
28).
❏
Check your local listings to find out if you can receive digital broadcasts in your
area.
Cannot receive upper channels
(UHF) when
using an antenna
❏
Change
Cable
to
OFF
(see page 53).
❏
Use
Auto Program
in the Channel menu to add receivable channels that are not
presently in TV memory (see page 54).
No color
❏
Adjust the
Color
settings in the Video menu (see page 49).
Only snow and noise
appear on the screen
❏
Check the Cable setting in the Channel menu (see “
Cable
” on page 53).
❏
Check the antenna/cable connections.
❏
Make sure the channel is broadcasting programs.
❏
Press
ANT
to change the input mode (see page 37).
Dotted lines
or stripes
❏
Adjust the antenna.
❏
Move the projection TV away from noise sources such as cars, neon signs, or hair-
dryers.
(Continued)
01COV.book Page 73 Tuesday, April 2, 2002 12:22 PM
