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Additional information
Troubleshooting
If you run into any problems using your
camcorder, use the following table to
troubleshoot the problem. If the problem
persists, disconnect the power source and
contact your Sony dealer.
Notes before sending your camcorder
for repair
Your camcorder may be required to initialize
or change the current internal memory of your
camcorder, depending on the problem. In the
event of this, the data stored on the internal
memory will be deleted. Be sure to save the
data on the internal memory on other media
(backup) before sending your camcorder for
repair. We will not compensate you for any loss
of internal memory data.
During repair, we may check a minimum
amount of data stored on the internal memory
in order to investigate the problem. However,
your Sony dealer will neither copy nor retain
your data.
See the “Handycam Handbook” (p. 51) for
details on the symptoms of your camcorder,
and “PMB Guide” (p. 33) on connecting your
camcorder to a computer.
The power does not turn on.
Attach a charged battery pack to the
camcorder (p. 13).
Connect the plug of the AC Adaptor to the
wall outlet (wall socket) (p. 14).
The camcorder does not operate even
when the power is set to on.
It takes a few seconds for your camcorder to
be ready to shoot after the power is turned on.
This is not a malfunction.
Disconnect the AC Adaptor from the wall
outlet (wall socket) or remove the battery
pack, then reconnect it after about 1 minute.
If your camcorder still does not work, press
RESET (p. 60) using a pointed object. (If you
press RESET, all settings, including the clock
setting, are reset.)
Your camcorder gets warm.
Your camcorder may become warm during
operation. This is not a malfunction.
The power abruptly turns off.
Use the AC Adaptor (p. 14).
Turn on the power again.
Charge the battery pack (p. 13).
Pressing START/STOP or PHOTO does not
record images.
Press MODE to turn on the (Movie) or
(Photo) lamp.
Your camcorder is recording the image you
have just shot on the recording media. You
cannot make any new recordings during this
period.
The recording media is full. Delete
unnecessary images (p. 42).
Total number of movie scenes or photos has
exceeded the recordable capacity of your
camcorder. Delete unnecessary images (p. 42).
”PMB” cannot be installed.
Check the computer environment or
installation procedure required to install
“PMB” (p. 26).
”PMB” does not work correctly.
Quit “PMB” and restart your computer.
The camcorder is not recognized by the
computer.
Disconnect devices from the USB jack of the
computer other than the keyboard, mouse,
and your camcorder.
Disconnect the USB cable from the computer
and your camcorder, and restart the computer,
then connect the computer and your
camcorder again in the proper order.
