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Sony h.ear on 3 Mini Wireless Help Manual Download Page 105

Help Guide

Wireless Stereo Headset

h.ear on 3 Mini Wireless (WH-H810)

Customer support websites

For customers in the U.S.A, Canada, and Latin America:

https://www.sony.com/am/support

For customers in European countries:

https://www.sony.eu/support

For customers in China:

https://service.sony.com.cn

For customers in other countries/regions:

https://www.sony-asia.com/support

5-007-463-21(1) Copyright 2019 Sony Corporation

105

Summary of Contents for h.ear on 3 Mini Wireless

Page 1: ...ony Headphones Connect app to the latest version For details refer to the following https www sony net elesupport Getting started What you can do with the Bluetooth function About the voice guidance Supplied accessories Checking the package contents Folding the headset Parts and controls Location and function of parts About the indicator Power Charging Charging the headset 1 ...

Page 2: ... with one touch NFC Switching the device by one touch NFC iPhone iOS devices Pairing and connecting with an iPhone Connecting to a paired iPhone Computers Pairing and connecting with a computer Windows 10 Pairing and connecting with a computer Windows 8 1 Pairing and connecting with a computer Windows 7 Pairing and connecting with a computer Mac Connecting to a paired computer Windows 10 Connectin...

Page 3: ... via Bluetooth connection Controlling the audio device Bluetooth connection Disconnecting Bluetooth connection after use Sound quality mode About the sound quality mode Supported codecs About the DSEE HX function Making phone calls Receiving a call Making a call Functions for a phone call Disconnecting Bluetooth connection after use Using the voice assist function Using the Google Assistant Using ...

Page 4: ...of smartphone Sound No sound Low sound level Low sound quality Sound skips frequently Bluetooth Pairing cannot be done One touch connection NFC does not work Unable to make a Bluetooth connection Distorted sound The Bluetooth wireless communication range is short or the sound skips The headset does not operate properly Cannot hear a person on a call Low voice from callers The touch sensor control ...

Page 5: ...5 007 463 21 1 Copyright 2019 Sony Corporation 5 ...

Page 6: ...wireless technology allowing you to do the following Listening to music You can receive audio signals from a smartphone or music player to enjoy music wirelessly Talking on the phone You can make and receive calls hands free while leaving your smartphone or mobile phone in your bag or pocket 5 007 463 21 1 Copyright 2019 Sony Corporation 6 ...

Page 7: ...tery fully charged When the remaining battery charge is low Low battery please recharge headset When automatically turning off due to low battery Please recharge headset Power off When the Google Assistant is not available on the smartphone connected to the headset even if you press the Google Assistant button on the headset The Google Assistant is not connected When Amazon Alexa is not available ...

Page 8: ...the package check that all of the items in the list are included If any items are missing contact your dealer Numbers in indicate the item amount Wireless Stereo Headset USB Type C cable USB A to USB C approx 20 cm 7 88 in 1 Headphone cable approx 1 2 m 47 25 in 1 5 007 463 21 1 Copyright 2019 Sony Corporation 8 ...

Page 9: ...h ear on 3 Mini Wireless WH H810 Folding the headset Fold one unit towards the headband then fold the other in the same way You can fold the headset from either the right side or left side 5 007 463 21 1 Copyright 2019 Sony Corporation 9 ...

Page 10: ...he left unit 2 Left unit 3 Slider Slide to adjust the length of the headband 4 Headband 5 right mark 6 Right unit 7 power button 8 Indicator red blue Lights up in red while charging Lights up in red or blue to indicate the power or communication status of the headset 9 C custom button Operates when using the voice assist function etc 10 N Mark 11 10 ...

Page 11: ...c player etc using the supplied headphone cable Make sure that you insert the cable until it clicks If the plug is not connected correctly you may not hear the sound properly 14 USB Type C port Connect the headset to an AC outlet via a commercially available USB AC adaptor or to a computer with the supplied USB Type C cable to charge the headset 15 Touch sensor control panel Remotely controls musi...

Page 12: ... requires charging repeatedly flashes slowly in red for about 15 seconds For details see Checking the remaining battery charge When the remaining battery charge becomes low repeatedly flashes slowly in red for about 15 seconds Charging While charging lights up in red The indicator turns off after charging is complete Abnormal temperature repeatedly flashes twice in red Abnormal charging repeatedly...

Page 13: ...of time when some operation is performed When the remaining battery charge becomes low the indicator red starts flashing Other Updating software repeatedly flashes slowly in blue Initialization completed flashes 4 times in blue For details see Initializing the headset to restore factory settings 5 007 463 21 1 Copyright 2019 Sony Corporation 13 ...

Page 14: ...matically Note Charging may not be successful with cables other than the supplied USB Type C cable Charging may not be successful depending on the type of USB AC adaptor When the headset is connected to an AC outlet or computer all operations such as turning on the headset registering or connecting to Bluetooth devices and music playback cannot be performed The headset cannot be charged when the c...

Page 15: ...ng temperature range of 5 C 35 C 41 F 95 F There is a problem with the rechargeable battery If the headset is not used for a long time the indicator red may not immediately light up when charging Please wait a moment until the indicator red lights up If the usage hours of the built in rechargeable battery decrease significantly the battery should be replaced Consult your nearest Sony dealer to rep...

Page 16: ... 90 hours Hint By using the Sony Headphones Connect app you can check which codec is used for a connection or switch the DSEE HX function Note Usage hours may be different depending on the settings and conditions of use Related Topic Supported codecs About the DSEE HX function What you can do with Sony Headphones Connect app 5 007 463 21 1 Copyright 2019 Sony Corporation Codec DSEE HX Available op...

Page 17: ...urns off When you are using iPhone or iPod touch When the headset is connected to an iPhone or iPod touch over an HFP Bluetooth connection it will show an icon that indicates the remaining battery charge of the headset on the screen of the iPhone or iPod touch A Remaining battery charge of the headset B 100 70 C 70 50 D 50 20 E 20 or lower requires charging The remaining battery charge of the head...

Page 18: ...ultipoint connection the remaining battery charge will not be displayed correctly The remaining battery charge may not be properly displayed immediately after a software update or if the headset has not been used for a long time In this case repeatedly charge and discharge the battery multiple times to properly display the remaining battery charge Related Topic What you can do with Sony Headphones...

Page 19: ...et h ear on 3 Mini Wireless WH H810 Turning on the headset Related Topic Turning off the headset 5 007 463 21 1 Copyright 2019 Sony Corporation Press and hold the power button for about 2 seconds until the indicator blue flashes 1 19 ...

Page 20: ...t You can also turn off the headset with the Sony Headphones Connect app Related Topic Turning on the headset What you can do with Sony Headphones Connect app 5 007 463 21 1 Copyright 2019 Sony Corporation Press and hold the power button for about 2 seconds until the indicator blue turns off 1 20 ...

Page 21: ...gister a device is called device registration pairing If the device to be connected does not support one touch connection NFC pair the headset and the device manually If the device supports one touch connection NFC you can pair the headset and device and establish a Bluetooth connection by simply touching the headset with the device Connecting to a paired device Once a device and the headset are p...

Page 22: ...y net help mdr hpc h_zz Note The connection with some smartphones and iPhone devices may become unstable when connecting using the Sony Headphones Connect app In that case follow the procedures in Connecting to a paired Android smartphone or Connecting to a paired iPhone to connect to the headset Related Topic Connecting to a paired Android smartphone Connecting to a paired iPhone What you can do ...

Page 23: ...rn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automatically In this case proceed to step 2 When you pair a second or subsequent device the headset has pairing information for other devices press and hold the power button for about 7 seconds ...

Page 24: ...devices are already paired the registration information of the paired device with the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the devic...

Page 25: ...stening to music from a device via Bluetooth connection Disconnecting Bluetooth connection after use Initializing the headset to restore factory settings 5 007 463 21 1 Copyright 2019 Sony Corporation 25 ...

Page 26: ...Check that the indicator blue continues to flash after you release your finger from the button If it has automatically connected to the last connected device you will hear the voice guidance say Bluetooth connected Check the connection status on the Android smartphone If it is not connected proceed to step 3 2 Display the devices paired with the Android smartphone 3 Select Settings Device connecti...

Page 27: ...on the headset In that case deactivate the Bluetooth function on the last connected device or turn off the power If you cannot connect your smartphone to the headset delete the headset pairing information on your smartphone and perform the pairing again As for the operations on your smartphone refer to the operating instructions supplied with the smartphone Related Topic How to make a wireless con...

Page 28: ... simply touching NFC compatible devices together i e at the N Mark symbol or location designated on each device Unlock the screen of the smartphone if it is locked 1 Turn on the smartphone s NFC function 2 Select Settings Device connection 1 Touch the switch to turn on the NFC function 2 Touch the smartphone with the headset Touch the smartphone on the N Mark of the headset Keep touching the heads...

Page 29: ...le device with the headset the smartphone terminates the Bluetooth connection with any current devices and connects to the headset via one touch NFC One touch connection switching Related Topic How to make a wireless connection to Bluetooth devices Disconnecting the Android smartphone with one touch NFC Switching the device by one touch NFC Listening to music from a device via Bluetooth connection...

Page 30: ...inutes after disconnecting the headset automatically turns off Press and hold the power button for about 2 seconds to turn off the power before that time You will hear the voice guidance say Power off the indicator blue turns off and the headset powers off 5 007 463 21 1 Copyright 2019 Sony Corporation Unlock the screen of the smartphone if it is locked 1 Touch the smartphone with the headset Touc...

Page 31: ...ion switching However the connection cannot be switched when talking on a headset connected to a Bluetooth compatible mobile phone When an NFC compatible smartphone is connected to the headset if the smartphone is touched by another NFC compatible Bluetooth headset or Bluetooth speaker the smartphone is disconnected from the headset and connected to the Bluetooth device Note Unlock the smartphone ...

Page 32: ...n on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automatically In this case proceed to step 2 When you pair a second or subsequent device the headset has pairing information for other devices press and hold the power button for about 7 seconds C...

Page 33: ...on information of the paired device with the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the device and then pair them again The headset ca...

Page 34: ...Initializing the headset to restore factory settings 5 007 463 21 1 Copyright 2019 Sony Corporation 34 ...

Page 35: ...ce say Power on Check that the indicator blue continues to flash after you release your finger from the button If it has automatically connected to the last connected device you will hear the voice guidance say Bluetooth connected Check the connection status on the iPhone If it is not connected proceed to step 3 2 Display the devices paired with the iPhone 3 Select Settings 1 Touch Bluetooth 2 Tou...

Page 36: ... the headset In that case deactivate the Bluetooth function on the last connected device or turn off the power If you cannot connect your iPhone to the headset delete the headset pairing information on your iPhone and perform the pairing again As for the operations on your iPhone refer to the operating instructions supplied with the iPhone Related Topic How to make a wireless connection to Bluetoo...

Page 37: ... the Bluetooth adaptor or are unsure if your computer has a built in Bluetooth adaptor refer to the operating instructions supplied with the computer Enter pairing mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automati...

Page 38: ...If Passkey input is required input 0000 Click the Bluetooth tab click the Bluetooth switch to turn on the Bluetooth function then select WH H810 h ear 3 Click Pair 4 38 ...

Page 39: ...evice with the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the device and then pair them again The headset can be paired with multiple devi...

Page 40: ...s a built in Bluetooth adaptor refer to the operating instructions supplied with the computer Enter pairing mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automatically In this case proceed to step 2 When you pair a sec...

Page 41: ...Select Change PC Settings of the Settings charm 2 Select PC and devices of PC Settings 3 Select Bluetooth 4 Select WH H810 h ear then select Pair 5 41 ...

Page 42: ...d device with the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the device and then pair them again The headset can be paired with multiple d...

Page 43: ...5 007 463 21 1 Copyright 2019 Sony Corporation 43 ...

Page 44: ...uetooth adaptor or are unsure if your computer has a built in Bluetooth adaptor refer to the operating instructions supplied with the computer Enter pairing mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automatically I...

Page 45: ... device is paired The headset can be paired with up to 8 devices If a new device is paired after 8 devices are already paired the registration information of the paired device with the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairin...

Page 46: ...d Topic How to make a wireless connection to Bluetooth devices Connecting to a paired computer Windows 7 Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection after use Initializing the headset to restore factory settings 5 007 463 21 1 Copyright 2019 Sony Corporation 46 ...

Page 47: ...sure if your computer has a built in Bluetooth adaptor refer to the operating instructions supplied with the computer Set the computer speaker to the ON mode If the computer speaker is set to the OFF mode no sound is heard from the headset Computer speaker in the ON mode Enter pairing mode on this headset Turn on the headset when you pair the headset with a device for the first time after you boug...

Page 48: ...say Bluetooth connected If they are not connected see Connecting to a paired computer Mac If WH H810 h ear does not appear on the computer screen try again from the beginning of step 3 Select System Preferences Bluetooth from the task bar in the lower right part of the screen 1 Select WH H810 h ear from the Bluetooth screen and click Connect 2 A Passkey may be called Passcode PIN code PIN number o...

Page 49: ... devices are already paired the registration information of the paired device with the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the devi...

Page 50: ...ernation mode 1 Turn on the headset Press and hold the power button for about 2 seconds You will hear the voice guidance say Power on Check that the indicator blue continues to flash after you release your finger from the button If it has automatically connected to the last connected device you will hear the voice guidance say Bluetooth connected Check the connection status on the computer If it i...

Page 51: ... is an example For more details refer to the operating instructions supplied with the computer Select Connect from the displayed menu The connection is established You will hear the voice guidance say Bluetooth connected 3 51 ...

Page 52: ...dset the headset may connect automatically to the device by simply turning on the headset In that case deactivate the Bluetooth function on the last connected device or turn off the power If you cannot connect your computer to the headset delete the headset pairing information on your computer and perform the pairing again For information on how to establish it on your computer refer to the operat...

Page 53: ... the computer is in standby sleep or hibernation mode 1 Turn on the headset Press and hold the power button for about 2 seconds You will hear the voice guidance say Power on Check that the indicator blue continues to flash after you release your finger from the button If it has automatically connected to the last connected device you will hear the voice guidance say Bluetooth connected Check the c...

Page 54: ...Right click WH H810 h ear If WH H810 h ear is not displayed on the Sound screen right click on the Sound screen then select Show Disconnected Devices 4 Select Connect from the displayed menu 5 54 ...

Page 55: ...gs For more details refer to the operating instructions supplied with the computer If the last connected Bluetooth device is placed near the headset the headset may connect automatically to the device by simply turning on the headset In that case deactivate the Bluetooth function on the last connected device or turn off the power If you cannot connect your computer to the headset delete the headse...

Page 56: ...ction to Bluetooth devices Pairing and connecting with a computer Windows 8 1 Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection after use 5 007 463 21 1 Copyright 2019 Sony Corporation 56 ...

Page 57: ...if the computer is in standby sleep or hibernation mode 1 Turn on the headset Press and hold the power button for about 2 seconds You will hear the voice guidance say Power on Check that the indicator blue continues to flash after you release your finger from the button If it has automatically connected to the last connected device you will hear the voice guidance say Bluetooth connected Check the...

Page 58: ...onnected Bluetooth device is placed near the headset the headset may connect automatically to the device by simply turning on the headset In that case deactivate the Bluetooth function on the last connected device or turn off the power If you cannot connect your computer to the headset delete the headset pairing information on your computer and perform the pairing again For information on how to e...

Page 59: ...ter speaker is set to the OFF mode no sound is heard from the headset Computer speaker in the ON mode Wake the computer up if the computer is in standby sleep or hibernation mode 1 Turn on the headset Press and hold the power button for about 2 seconds You will hear the voice guidance say Power on Check that the indicator blue continues to flash after you release your finger from the button If it ...

Page 60: ... playback sound quality is poor check that the A2DP function which supports music playback connections is enabled in the computer settings For more details refer to the operating instructions supplied with the computer Click WH H810 h ear on the Bluetooth screen while pressing the computer Control button and select Connect from the pop up menu You will hear the voice guidance say Bluetooth connect...

Page 61: ... to the headset delete the headset pairing information on your computer and perform the pairing again For information on how to establish it on your computer refer to the operating instructions supplied with the computer Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer Mac Listening to music from a device via Bluetooth connection Disconnec...

Page 62: ...adset has no pairing information The headset enters pairing mode automatically In this case proceed to step 2 When you pair a second or subsequent device the headset has pairing information for other devices press and hold the power button for about 7 seconds Check that the indicator blue repeatedly flashes twice in a row You will hear the voice guidance say Bluetooth pairing 1 Perform the pairing...

Page 63: ...p to 8 devices If a new device is paired after 8 devices are already paired the registration information of the paired device with the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the p...

Page 64: ...ring information on your Bluetooth device and perform the pairing again As for the operations on your Bluetooth device refer to the operating instructions supplied with the Bluetooth device Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with other Bluetooth devices Turn on the headset Press and hold the power button for about 2 seconds You will hear the...

Page 65: ...Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection after use 5 007 463 21 1 Copyright 2019 Sony Corporation 65 ...

Page 66: ...rt the Bluetooth function Note If the smartphone or mobile phone was connected with the headset last time an HFP or HSP connection is automatically established when the headset is turned on and in some cases an A2DP connection is simultaneously established In that case connect from step 2 after disconnecting via smartphone mobile phone operations 5 007 463 21 1 Copyright 2019 Sony Corporation Pair...

Page 67: ... Use one of the smartphones to establish a Bluetooth connection with the headset 2 On the smartphone connected to the headset uncheck either Call audio HFP or Media audio A2DP Operation example For connecting only through media audio A2DP Touch Settings Device connection Bluetooth the setting icon next to WH H810 h ear On the Paired devices screen uncheck Call audio 3 Use the smartphone to termina...

Page 68: ...e Android smartphone Note When using multipoint connection the remaining battery charge of the headset will not be correctly displayed on the screen of the device that is connected with Media audio A2DP Related Topic Checking the remaining battery charge 5 007 463 21 1 Copyright 2019 Sony Corporation 68 ...

Page 69: ...e You cannot set the iPhone to connect one function only Hint The operation above is an example For more details refer to the operating instructions supplied with the Android smartphone and iPhone Note Pair the headset with both Android smartphone and iPhone respectively 1 Use the smartphone to establish a Bluetooth connection with the headset 2 On the smartphone connected to the headset uncheck e...

Page 70: ...emaining battery charge of the headset will not be correctly displayed on the screen of the device that is connected with Media audio A2DP Related Topic Checking the remaining battery charge 5 007 463 21 1 Copyright 2019 Sony Corporation 70 ...

Page 71: ...ith one touch NFC Turning off the headset 5 007 463 21 1 Copyright 2019 Sony Corporation Unlock the screen of the Bluetooth device if it is locked 1 Touch the one touch connection NFC compatible device again to disconnect it If the Bluetooth device does not support one touch connection NFC disconnect the device by operating the device When disconnected you will hear the voice guidance say Bluetoot...

Page 72: ...a the headset Answer the call using your smartphone or mobile phone and talk using the microphone of the phone You can hear the caller s voice from the headset If you disconnect the headphone cable from the smartphone or mobile phone you can talk using the microphone and speaker of the phone Note Use the supplied headphone cable only Make sure you insert the plug firmly When using the headphone ca...

Page 73: ...uetooth device Refer to the operating instructions supplied with the Bluetooth device Connect the headset to a Bluetooth device 1 Put on the headset Adjust the length of the headband Put the headset on your head with the left mark on your left ear and the right mark on your right ear There is a tactile dot on the left unit Be careful not to come in contact with the touch sensor control panel when ...

Page 74: ...hanging the call volume does not change the volume of music playback and vice versa Note If the communication condition is poor the Bluetooth device may react incorrectly to the operation on the headset Related Topic How to make a wireless connection to Bluetooth devices Controlling the audio device Bluetooth connection 5 007 463 21 1 Copyright 2019 Sony Corporation Decrease the volume Swipe down ...

Page 75: ... to the operating instructions supplied with the device You can use the touch sensor control panel to perform the following operations Play Pause Tap the touch sensor control panel twice quickly with an interval of about 0 4 seconds Skip to the beginning of the next track Swipe forward and release Skip to the beginning of the previous track or the current track during playback Swipe backward and r...

Page 76: ...ches the desired level To change the volume continuously Swipe up or down and hold Release at the desired level Note If the communication condition is poor the Bluetooth device may react incorrectly to the operation on the headset The available functions may vary depending on the connected device In some cases it may operate differently or may not work at all even when the operations described abo...

Page 77: ...ith one touch NFC Turning off the headset 5 007 463 21 1 Copyright 2019 Sony Corporation Unlock the screen of the Bluetooth device if it is locked 1 Touch the one touch connection NFC compatible device again to disconnect it If the Bluetooth device does not support one touch connection NFC disconnect the device by operating the device When disconnected you will hear the voice guidance say Bluetoot...

Page 78: ... you want to prioritize the sound quality select the Priority on sound quality mode If the connection is unstable such as when producing only intermittent sound select the Priority on stable connection mode Note The playback time may shorten depending on the sound quality and the conditions under which you are using the headset Depending on the ambient conditions in the area where you are using th...

Page 79: ...any down conversion of the High Resolution Audio content and allows approximately 3 times more data than those other technologies to be transmitted over a Bluetooth wireless network with unprecedented sound quality employing efficient coding and optimized packetization With the headset set to the Priority on sound quality mode when music in one of the above codecs is transmitted from a connected d...

Page 80: ...uces the clear high range sound that is often lost The DSEE HX function can be set up on the Sony Headphones Connect app and is only available when connected to the headset via Bluetooth connection Depending on the specifications of the playback device the DSEE HX function may be disabled when transmitting a compressed sound source using LDAC Related Topic What you can do with Sony Headphones Conn...

Page 81: ...supported Ring tone When an incoming call arrives a ring tone will be heard from the headset and the indicator blue flashes quickly You will hear either of following ring tones depending on your smartphone or mobile phone Ring tone set on the headset Ring tone set on the smartphone or mobile phone Ring tone set on the smartphone or mobile phone only for a Bluetooth connection Connect the headset t...

Page 82: ...eadset Your voice will be heard from the headset through the headset s microphone Sidetone function In this case ambient sounds or the sounds of the headset operation may be heard through the headset but this is not a malfunction If no ring tone is heard via the headset The headset may not be connected with the smartphone or mobile phone over HFP or HSP Check the connection status on the smartphon...

Page 83: ...Related Topic How to make a wireless connection to Bluetooth devices Making a call Functions for a phone call 5 007 463 21 1 Copyright 2019 Sony Corporation 83 ...

Page 84: ...ne calls on smartphones or personal computers are not supported Connect the headset to a smartphone or mobile phone via Bluetooth connection 1 Operate your smartphone or mobile phone to make a call When you make a call the dial tone is heard from the headset If you make a call while you are listening to music playback pauses If no dial tone is heard via the headset switch the call device to the he...

Page 85: ...r the sounds of the headset operation may be heard through the headset but this is not a malfunction Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Functions for a phone call 5 007 463 21 1 Copyright 2019 Sony Corporation Decrease the volume Swipe down repeatedly until the volume reaches the desired level To change the volume continuously Swipe up or down and...

Page 86: ... also start up or activate the above functions by holding your finger to the touch sensor control panel Outgoing call Tap the touch sensor control panel twice quickly with an interval of about 0 4 seconds to cancel an outgoing call Hold your finger to the touch sensor control panel to switch the call device between the headset and the smartphone or mobile phone Incoming call Tap the touch sensor c...

Page 87: ...hone or activate Siri on the iPhone using the C custom button When activating Siri use the touch sensor control panel If the C custom button is set as the Amazon Alexa button the voice assist function Google app is not available If the C custom button is set as the Amazon Alexa button it cannot be used to start up the voice dial function of the smartphone mobile phone or activate Siri on the iPhon...

Page 88: ...ith one touch NFC Turning off the headset 5 007 463 21 1 Copyright 2019 Sony Corporation Unlock the screen of the Bluetooth device if it is locked 1 Touch the one touch connection NFC compatible device again to disconnect it If the Bluetooth device does not support one touch connection NFC disconnect the device by operating the device When disconnected you will hear the voice guidance say Bluetoot...

Page 89: ...e Sony Headphones Connect app If your smartphone is an iPhone iPod touch open the Google Assistant app If your smartphone is an Android smartphone skip this step 1 Open the Sony Headphones Connect app and set the C custom button as the Google Assistant button When using the Google Assistant for the first time open the Google Assistant app and tap the Finish headphones setup button on the Conversat...

Page 90: ...istant button in step 2 the voice assist function Google app cannot be used If the C custom button is set as the Google Assistant button in step 2 it cannot be used to start up the voice dial function of the smartphone mobile phone or activate Siri on the iPhone using the C custom button When activating Siri use the touch sensor control panel If the C custom button is set as the Google Assistant b...

Page 91: ...the headset and connect the headset to the smartphone via Bluetooth connection 1 Open the Amazon Alexa app When you use Amazon Alexa for the first time you will need to login with your Amazon account and proceed to Step to set up your headset to the Amazon Alexa app If you have already set up Amazon Alexa before but have configured the C custom button to function other than Amazon Alexa refer to t...

Page 92: ...LE DEVICES the headset is not connected to the smartphone via Bluetooth connection Connect the headset to the smartphone via Bluetooth connection 3 On the Set up Alexa on your WH H810 h ear or Set up Alexa on your LE_WH H810 h ear screen touch CONTINUE 4 If the This will override the current voice assistant on this accessory screen appears touch CONTINUE 5 92 ...

Page 93: ...en the initial settings are complete the C custom button on the headset is set as the Amazon Alexa button 6 Press the C custom button to use Amazon Alexa A Microphone Press to input a voice command Example What is the weather Play music Need Amazon or Prime Music subscription If there is no voice it will be canceled 4 93 ...

Page 94: ...ot available for reasons such as not being connected to the network the voice guidance Either your mobile device isn t connected or you need to open the Alexa App and try again is heard Note If the C custom button is set as the Amazon Alexa button the voice assist function Google app cannot be used If the C custom button is set as the Amazon Alexa button it cannot be used to start up the voice dia...

Page 95: ...e Android smartphone Note The latest version of the Google app may be required For details on the Google app refer to the operating instructions or the support website of the Android smartphone or the Google Play store website The Google app may not be activated from the headset depending on specifications of the Android smartphone 1 Connect the headset to the Android smartphone via Bluetooth conn...

Page 96: ...setting is on When using the voice assist function your voice will be heard from the headset through the headset s microphone Sidetone function In this case ambient sounds or the sounds of the headset operation may be heard through the headset but this is not a malfunction The Google app may not be activated depending on specifications of the smartphone or application version The Google app does n...

Page 97: ...iPhone Note For details on Siri refer to the operating instructions or support website of the iPhone 1 Connect the headset to the iPhone via Bluetooth connection 2 When the iPhone is using the Bluetooth connection and is in standby or playing music press the C custom button on the headset Siri is activated 3 Make a request to Siri through the headset s microphone A Microphone For details on the ap...

Page 98: ...n you say Hey Siri even when the iPhone s Hey Siri setting is on When using the voice assist function your voice will be heard from the headset through the headset s microphone Sidetone function In this case ambient sounds or the sounds of the headset operation may be heard through the headset but this is not a malfunction Siri may not be activated depending on specifications of the smartphone or ...

Page 99: ... playback volume Play pause music skip to the beginning of the previous track or the current track during playback skip to the beginning of the next track Check the connection status and the settings of the headset Check the headset software version Headset software update Switch the voice guidance language Voice guidance on off setting For details on the Sony Headphones Connect app refer to the f...

Page 100: ...onnect app 5 007 463 21 1 Copyright 2019 Sony Corporation Download the Sony Headphones Connect app from the Google Play store or App Store and install the app on your smartphone For details on the Sony Headphones Connect app refer to the following URL https rd1 sony net help mdr hpc h_zz 1 After installing the app launch the Sony Headphones Connect app 2 100 ...

Page 101: ...ces cannot be guaranteed Bluetooth devices connected with the unit must comply with the Bluetooth standard prescribed by Bluetooth SIG Inc and must be certified as compliant Even when a connected device complies with the Bluetooth standard there may be cases where the characteristics or specifications of the Bluetooth device make it unable to connect or result in different control methods display ...

Page 102: ...ty clean it by wiping with a soft dry cloth If the unit is particularly dirty soak a cloth in a dilute solution of neutral detergent and wring it well before wiping Do not use solvents such as thinner benzene or alcohol as they may damage the surface Do not use the headset near medical devices Radio waves can affect cardiac pacemakers and medical devices Do not use the headset in crowded places su...

Page 103: ...he agreement to customers under requirement by the owner of copyright for the software Please access the following URL and read the contents of the license https rd1 sony net help mdr sl 19b Disclaimer regarding services offered by third parties Services offered by third parties may be changed suspended or terminated without prior notice Sony does not bear any responsibility in these sorts of situ...

Page 104: ...le Android and Google Play are trademarks of Google LLC Amazon Alexa and all related logos are trademarks of Amazon com Inc or its affiliates The Bluetooth word mark and logos are registered trademarks owned by the Bluetooth SIG Inc and any use of such marks by Sony Corporation is under license The N Mark is a trademark or registered trademark of NFC Forum Inc in the United States and in other cou...

Page 105: ...ers in the U S A Canada and Latin America https www sony com am support For customers in European countries https www sony eu support For customers in China https service sony com cn For customers in other countries regions https www sony asia com support 5 007 463 21 1 Copyright 2019 Sony Corporation 105 ...

Page 106: ...o resolve some issues by charging the headset battery Reset the headset Initialize the headset This operation resets volume settings etc to the factory settings and deletes all pairing information Look up information on the issue on the customer support website If the operations above do not work consult your nearest Sony dealer Related Topic Charging the headset Customer support websites Resettin...

Page 107: ...ing the battery Remove the USB Type C cable and turn on the headset The headset cannot be turned on when the headphone cable is connected to the headphone cable input jack Remove the headphone cable and turn on the headset Related Topic Charging the headset Checking the remaining battery charge Using the supplied headphone cable 5 007 463 21 1 Copyright 2019 Sony Corporation 107 ...

Page 108: ...connected to the headset and the USB AC adaptor or computer Make sure that the USB AC adaptor is firmly connected to the AC outlet Check that the computer is turned on Wake the computer up if the computer is in standby sleep or hibernation mode When using Windows 8 1 update using Windows Update Related Topic Charging the headset 5 007 463 21 1 Copyright 2019 Sony Corporation 108 ...

Page 109: ...ss WH H810 Charging time is too long Check that the headset and the computer are directly connected not via a USB hub Check that you are using the supplied USB Type C cable Related Topic Charging the headset 5 007 463 21 1 Copyright 2019 Sony Corporation 109 ...

Page 110: ...rly connected to the USB port of the computer Check that the headset and the computer are directly connected not via a USB hub There may be a problem with the USB port of the connected computer Try connecting to another USB port on the computer if one is available Try the USB connection procedure again in cases other than those stated above 5 007 463 21 1 Copyright 2019 Sony Corporation 110 ...

Page 111: ...iPhone iPod touch which support HFP Hands free Profile and Android smartphone OS 8 1 or later can display the remaining battery charge Check that the smartphone is connected with HFP If the smartphone is not connected with HFP the remaining battery charge will not be correctly displayed Related Topic Checking the remaining battery charge 5 007 463 21 1 Copyright 2019 Sony Corporation 111 ...

Page 112: ... Check that the connected device is playing back If you are connecting a computer to the headset make sure the audio output setting of the computer is set for a Bluetooth device Pair the headset and the Bluetooth device again Check that the headphone cable is connected firmly Related Topic How to make a wireless connection to Bluetooth devices Using the supplied headphone cable Listening to music ...

Page 113: ...reo Headset h ear on 3 Mini Wireless WH H810 Low sound level Turn up the volume of the headset and the connected device Connect the Bluetooth device to the headset once again 5 007 463 21 1 Copyright 2019 Sony Corporation 113 ...

Page 114: ... to the previously connected Bluetooth device the headset may only establish the HFP HSP Bluetooth connection when it is turned on Use the connected device to connect via an A2DP Bluetooth connection When listening to music from a computer on the headset the sound quality may be poor e g difficult to hear the singer s voice etc for the first few seconds after a connection is established This is du...

Page 115: ...ven is used electromagnetic waves are generated etc The situation may be improved by changing the wireless playback quality settings or fixing the wireless playback mode to SBC on the transmitting device For details refer to the operating instructions supplied with the transmitting device Because Bluetooth devices and wireless LAN IEEE802 11b g n use the same frequency band 2 4 GHz microwave inter...

Page 116: ...d the power button of the headset for 7 seconds or more to enter pairing mode When pairing a device once again after initializing or repairing the headset you may be unable to pair the device if it retains pairing information for the headset iPhone or other device In this case delete the pairing information for the headset from the device and pair them again Related Topic About the indicator How t...

Page 117: ...ls to connect connect disconnect on the smartphone You cannot establish a one touch connection NFC while charging the battery because the headset cannot be turned on Finish charging before establishing the one touch connection NFC You cannot establish a one touch connection NFC when the headphone cable is connected to the headphone cable input jack Remove the headphone cable before establishing th...

Page 118: ...ection In that case operate the last connected Bluetooth device and disconnect the Bluetooth connection Check if the Bluetooth device is in sleep mode If the device is in sleep mode cancel the sleep mode Check if the Bluetooth connection has been terminated If terminated make the Bluetooth connection again If the pairing information for the headset has been deleted on the Bluetooth device pair the...

Page 119: ...Help Guide Wireless Stereo Headset h ear on 3 Mini Wireless WH H810 Distorted sound Keep the headset away from a microwave oven wireless LAN device etc 5 007 463 21 1 Copyright 2019 Sony Corporation 119 ...

Page 120: ... oven is used electromagnetic waves are generated etc The situation may be improved by changing the wireless playback quality settings or fixing the wireless playback mode to SBC on the transmitting device For details refer to the operating instructions supplied with the transmitting device Because Bluetooth devices and wireless LAN IEEE802 11b g n use the same frequency band 2 4 GHz microwave int...

Page 121: ...ly Reset the headset This operation does not delete pairing information If the headset does not operate properly even if you reset the headset initialize the headset Related Topic Resetting the headset Initializing the headset to restore factory settings 5 007 463 21 1 Copyright 2019 Sony Corporation 121 ...

Page 122: ...e Bluetooth device to make sure the sound is output from the headset during a call Use the Bluetooth device to re establish the connection Select HFP or HSP for the profile If you are listening to music with the headset stop playback and tap the touch sensor control panel twice quickly with an interval of about 0 4 seconds to respond to an incoming call Related Topic How to make a wireless connect...

Page 123: ...Help Guide Wireless Stereo Headset h ear on 3 Mini Wireless WH H810 Low voice from callers Turn up the volume of the headset and the connected device 5 007 463 21 1 Copyright 2019 Sony Corporation 123 ...

Page 124: ...or When you swipe your finger forward backward or up down on the touch sensor control panel the touch sensor control panel may not work correctly depending on the angle at which the headset is worn or the direction your head is facing When you swipe your finger forward backward make the movements perpendicular to the headband When you swipe your finger up down make the movements parallel to the he...

Page 125: ...he power button and the C custom button simultaneously while charging The headset will be reset The device registration pairing information is not deleted If the headset does not operate correctly even after resetting initialize the headset to restore factory settings Related Topic Initializing the headset to restore factory settings 5 007 463 21 1 Copyright 2019 Sony Corporation 125 ...

Page 126: ...ll pairing information In this case delete the pairing information for the headset from the device and then pair them again If the headset does not operate correctly even after initializing consult your nearest Sony dealer Note If you have updated the software after purchasing the headset even if you initialize the headset the software is retained updated When you initialize the headset to restore...

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