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4 PROBLEM ANALYSIS
4.
1
OUTLINE OF REPAIR FLOW
Operation normal ?
PC board
unacceptable (NG) ?
Client claim
Product block/PDP module block
Locating cause of problem
Is PDP module block
Defective ?
Is the Panel defective ?
PC board replacement/Parts
replacement
Panel replacement/IC
module replacement
PC board
replacement/Parts
replacement
Processing to prevent
recurrence
Packing/Shipment
Recheck the problem description
Recheck problem
description
Installation in product
Product problem analysis/Repair
Return of repaired product
End of repair
N
Y
Heat run
Y
N
Product
manufacturer
(Repair center)
Repair center
Product
manufacturer
(Repair center)
Client
Client
N
Repair product
and Claim contents match
PDP module sent to factory
Operation normal ?
Repair product and
claim contents match
Is the panel faulty?
N
N
Y
N
Y
Product runs normally ?
Y
Y
Y
Y
N
N
Y