Sony FCB-CH7500, Operation Manual, Page: 49 / 51

49
Annex I: Troubleshooting
Problem Phenomenon Possible cause
Can’t control PTZ
RS485 line port connect wrong.
Control protocol,ID or baud rate in RS485 of IP camera not same as
PTZ
Can’t connect IP camera
IP camera’s IP address had been modified. If yes, please use ONVIF
Discovery Tool to test IP and re-set IP address.
To find if management PC are in the ful-Mesh of IP camera.
User IE or client can connect succeed,but
can’t display image, image display window
are all dark.
HD camera module can not work normally, may due to different system
(PAL,NTSC)
There are same IP address in the network.
If PC system is Windows 2000,please install SP4patch and DirectX8.0.
Original WEB port and data port had been
modified, now can not access IP camera
User ONVIF Discovery Tool to search and modify port.
If IP camera’s IP address is not the Full-Mesh
of Management PC, can it modify IP camera’s
IP address.
Use ONVIF Discovery Tool to search and modify.
After modify IP address or gateway, can not
access.
After modify IP address,sub-net mask,port ...etc port, please save and
re-start PTZ, then use ONVIF Discovery Tool to search whether
modified IP are correct.