C:\Users\fle1\Desktop\Group H38\4477657E11\4477657E11\US06OPT.fm
XBR-X855A
4-477-657-
E1
(1)
28
Additional Information
Troubleshooting
When the illumination LED is flashing in red, count how many times it flashes (interval
time is three seconds).
Press
"/1
on the TV to turn it off, disconnect the AC power cord, and contact Sony Customer Support
(information provided on the front cover) with how many times the indicator flashes.
When the illumination LED is not flashing, check the items in the table below.
Also refer to “Troubleshooting” in the i-Manual. If the problem persists, contact Sony Customer Support
(information provided on the front cover).
~
When viewing photo files in 4K resolution:
•
The menu screen, operation guide or messages may not appear when displaying photos.
•
To finish playback of photos, press
RETURN
, or switch the input by pressing
.
Condition
Explanation/Solution
There is no picture (screen
is dark) and no sound.
•
Check the antenna/cable connection.
•
Connect the TV to the AC power, and press
"/1
on the TV or
POWER
on the remote control.
Some programs cannot be
tuned.
•
Check the antenna.
The remote control does not
function.
•
Replace the batteries.
•
Your TV may be in SYNC mode.
Press
SYNC MENU
, select
TV Control
and then select
Home
(Menu)
or
Options
to control the TV.
The
Parental Lock
password has been
forgotten.
•
Enter 4357 for the PIN code. (PIN code 4357 is always
accepted.)
The TV and its surrounding
become warm.
•
When the TV is used for an extended period of time, the TV
and its surroundings may become warm to touch. This is not a
malfunction of the TV.
How to reset the TV to
factory settings
•
Turn on the TV. While holding down
V
on the remote control,
press
"/1
on the TV. (The TV will turn itself off, then back on
again.) Release
V
.
WARNING: The reset will clear all of your customized settings
including the
Parental Lock
setting.
Frozen audio or video, a
blank screen, or the TV
does not respond to TV or
remote control buttons.
•
Perform a simple reset of the TV by unplugging the AC power
cord for two minutes, then plug it in again.
