41
O
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Other Information
Troubleshooting
If you have additional questions, service needs,
or required technical assistance related to the use
of your Sony TV, please visit our website or call
one of the following numbers:
http://www.sony.com/tvsupport for US Support
http://www.sony.ca/support for Canadian Support
1-800-222-SONY(7669) for US Support
1-877-899-SONY(7669) for Canadian Support
Condition
Explanation/Solution
No picture
No picture.
❑
Check the
Backlight
settings (page 31).
❑
Confirm your external inputs list and make sure you select TV (cable/antenna
channels). See page 28 for more details.
❑
Perform the
Auto Program
to add receivable channels that are not presently in
the TV’s channel list (page 34).
❑
If there is no signal, the screen saver will appear.
Cannot receive or select channels.
❑
To receive or select cable channels, make sure that
Cable
under
Channel
menu is set to
On
. To receive or select UHF channels over an antenna, make
sure
Cable
is set to
Off
. Perform the
Auto Program
to add receivable
channels that are not presently in the TV’s channel’s list (page 34).
❑
Make sure the power cord is connected securely.
❑
Turn on the power of the TV.
❑
Check the antenna/cable connections.
❑
Perform the
Auto Program
to add receivable channels that are not presently in
the TV’s channel list (page 34).
• IMPORTANT: You must perform
Auto Program
after cable or
antenna is connected. If you cancel
Auto Program
before
completion,
some channels may not be available.
TV is locked to one channel.
❑
Perform the
Auto Program
to add available channels that are not presently in
the TV’s channel’s list (page 34).
The TV turns off automatically.
❑
Check if
Sleep
is activated, or confirm the
Duration
setting of
Timer
❑
If there is no signal, the TV will turn off automatically.
No picture from some video
sources.
❑
Check the connection between the optional video equipment and the TV.
❑
Press
on the remote control (page 24).
❑
Press
on the remote control. Select your desired input from the
External Inputs
list.
Poor picture
Double images or ghosts.
❑
Check antenna/cable connections.
❑
Check the antenna location and direction.
Only snow and noise appear on
the screen.
❑
Check if the antenna is broken or bent.
❑
Check if the antenna has reached the end of its serviceable life. (3-5 years in
normal use, 1-2 years at the seaside.)
Dotted lines or stripes.
❑
Keep the TV away from noise sources such as cars, motorcycles, or hair-dryers.
❑
If using 300 ohm twin lead, move the excess lead away from the TV or try using
a 75 ohm coaxial cable instead.
INPUT
MENU
(Continued)
