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Sony BRAVIA KDL-32R500C, Service Manual

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Sony BRAVIA KDL-32R500C Service Manual Download Page 54

KDL-32R500C, 505C, 507C, 40/48R510C, 550C, 555C, 557C 

54 

54 

TROUBLE SHOOTING 

3-7. VIDEO PROBLEM 

3-7-1. No Picture WW Destination (BA) (a) (Video Problem) 

Video  

No Picture 

Check wave between  

C3011 (Ref9) and IC5000 

** 

Detailed check all parts 

at CVBS1P signal path  

[VD3004/R3022] 

Check if input OSD  

is GREY OUT 

OK if it is highlighted 

* 

Check J3001   

Connection,  

VIDEOB_DET 

At R3015 

OK 

NG 

No Picture WW 

NG 

OK 

OK 

NG 

**

 

 OK Condition : No part short-circuited 

           NG Condition : Part short-circuited 

*

 OK Condition : No solder splash can be seen 

  

 NG Condition : Solder splash can be seen  

OK (Vpp: 1 V) 

NG (Vpp: 0 V) 

Ref9 

MT5565 [IC5000]  

Problem 

J3001 Connector  

Problem 

J3001 Connectivity  

Problem 

Parts Broken 

Summary of Contents for BRAVIA KDL-32R500C

Page 1: ...SERVICE MANUAL Version Date Subject 1 0 02 2015 Original manual issue LCD TV 9 888 173 A1 HISTORY INFORMATION FOR THE FOLLOWING MANUAL ORIGINAL MANUAL ISSUE DATE 02 2015 GN1S CHASSIS Segment SE2N ...

Page 2: ...SERVICE MANUAL LCD TV GN1S CHASSIS Segment SE2N 9 888 173 A1 ...

Page 3: ...IA KDL 40R510C Black RMT TX102U U2 US KDL 40R550C Black RMT TX102U LA1 MX UC2 US CND KDL 40R555C Black RMT TX102B CR1 COSTA RICA ECU ECUADOR LA8 CHILE PERU VENEZUELA MODEL COLOR COMMANDER DEST KDL 40R557C Black RMT TX102B CO1 COLOMBIA KDL 48R510C Black RMT TX102U U2 US KDL 48R550C Black RMT TX102U LA1 MX UC2 US CND KDL 48R555C Black RMT TX102B BR6 BRAZIL CR1 COSTA RICA ECU ECUADOR LA8 CHILE PERU V...

Page 4: ... hand placement while carrying the TV is very important for safety and to avoid damages SAFETY RELATED COMPONENT WARNING Components identified by shading and mark on the schematic diagrams exploded views and in the parts list are critical for safe operation Replace these components with Sony parts whose part numbers appear as shown in this manual or in supplements published by Sony Circuit adjustm...

Page 5: ... mains est très important pour votre sécurité ainsi que pour éviter de causer des dommages ALERTE Afi n d eviter tout risque d electrocution provenant d un chassis sous tension un transformateur d isolement doit etre utilise lors de tout depannage Le chassis de ce recepteur est directement raccorde a l alimentation du secteur ATTENTION AUX COMPOSANTS RELATIFS A LA SECURITE Les composants identifi ...

Page 6: ...es or in areas of high humidity for an extended period of time 4 Do not expose the LCD panel to direct sunlight 5 Avoid contact with water It may cause a short circuit within the module 6 Disconnect the AC power when replacing the backlight CCFL or inverter circuit High voltage occurs at the inverter circuit at 650Vrms 7 Always clean the LCD panel with a soft cloth material 8 Use care when handlin...

Page 7: ...eplaced Be absolutely certain that you have replaced all the insulators 4 Look for unauthorized replacement parts particularly transistors that were installed during a previous repair Point them out to the customer and recommend their replacement 5 Look for parts which though functioning show obvious signs of deterioration Point them out to the customer and recommend their replacement 6 Check the ...

Page 8: ...alog meters must have an accurate low voltage scale The Simpson s 250 and Sanwa SH 63TRD are examples of passive VOMs that are suitable Nearly all battery operated digital multimeters that have a 2 VAC range are suitable see Figure A How to Find a Good Earth Ground A cold water pipe is a guaranteed earth ground the cover plate retaining screw on most AC outlet boxes is also at earth ground If the ...

Page 9: ... board designation Handling the FLEXIBLE FLAT CABLE FFC When you insert pull out FFC please grasp a reinforcement board and main body of FFC Figure 4 LF Logo Figure 5 LF logo on circuit board Please hold reinforcement board and plunge it to depths Please pull out FFC while pushing the button of both ends at the same time Insertion Pull out KDL 32R500C 505C 507C 40 48R510C 550C 555C 557C ...

Page 10: ...n error symptom cannot be reproduced the remote commander can be used to review the failure occurrence data stored in memory to reveal past problems and how often these problems occur Status LED Color Remarks Power Off AC Off and 1 OFF 1 power switch off by touch button Power On Green Standby by remote control off and Side Key off OFF Picture Off Green Set Sleep Timer Amber Set On Timer Power On A...

Page 11: ...Result for all of the following diagnostic items are displayed on screen If the screen displays a 0 no error has occurred 0 5 0 5 3 DISPLAY OF STANDBY LED FLASH COUNT The Number of Standby LED RED blinking Error Detection Error Location 2 Main Power Error AC adapter Error 3 Audio Error B board Error 4 Panel Power Error B board Error 5 Panel I2C COMM Error B or Source board Error 6 Backlight Error ...

Page 12: ...ote commander sequentially in rapid succession as shown below Since the diagnostic results displayed on the screen are not automatically cleared always check the self diagnostic screen After you have completed the repairs clear the result display to 0 Clearing the Self Check Diagnostic List 1 Error history and Error count Press the Channel 8 Channel 0 2 Panel operation time Press the Channel 7 Cha...

Page 13: ...FUNCTION SELF DIAGNOSTIC SAMPLE SCREEN DISPLAY Error count Error name Number of Standby LED flashings Total operation time by hour MAX 65535 Boot count MAX 65535 Panel operation time by hour MAX 65535 0 indicates no error was detected 1 indicates an error was detected ...

Page 14: ...art are indicated with a collation number in the remark column Items marked are not stocked since they are seldom required for routine service Some delay should be anticipated when ordering these items 14 SEC 1 DISASSEMBLY AND PARTS LIST KDL 32R500C 505C 507C 40 48R510C 550C 555C 557C Note About the rear cover disassembly method please refer to APPENDIX 2 ...

Page 15: ... POWER SUPPLY CORD 2 SHEET THERMAL 3 6 SWITCH UNIT 10 LOUDSPEAKER 11 PANEL ORNAMENTAL LOUDSPEAKER 11 1 AC ADAPTOR This part is not stocked The purpose of indicated in this illustrator is just for reference only 12 CARD WIRELESS LAN 13 HKK BOARD 14 LIGHT GUIDE STAND BLOCK STAND BASE ASSY S 71 STAND BASE S STAND METAL L S SCREW PSW M4X12 FOOT STAND SCREW BVTP 3X10 SCREW PSW M4X12 STAND METAL R S FOO...

Page 16: ...R OWL UC2 7 4 565 427 11 BRACKET UNDER OWL CO1 LA8 CR1 ECU 8 4 565 416 11 BRACKET SIDE OWL 9 A 2066 876 B COMPL SVC BA_SE2N_BR_32W LA8 CR1 ECU 9 A 2066 906 B COMPL SVC BA_SE2N_LA_32W CO1 9 A 2066 938 B COMPL SVC BA_SE2N_UC_32W UC2 10 4 564 765 01 SHEET THERMAL 5595 11 1 859 099 11 LOUDSPEAKER 12 1 458 751 21 CARD WIRELESS LAN 13 A 2066 599 A HKK MOUNT 14 4 566 498 01 LIGHT GUIDE OWL 15 A 2069 838 ...

Page 17: ... 019 21 SCREW PSW M3X8 2 580 602 01 SCREW PSW M4X12 2 990 421 41 SCREW PSW M3X6 7 685 647 79 SCREW BVTP 3X10 TYPE2 IT 3 1 1 KDL 32R500C 505C 507C 1 1 2 Screws DISASSEMBLY AND PARTS LIST KDL 32R500C 505C 507C 40 48R510C 550C 555C 557C ...

Page 18: ...ESS ASSY CN9700 BA H BOARD TACT KEY CN4001 BA SP 1 83 1 848 838 11 FLEXIBLE FLAT CABLE 5P CN9701 BA BE WIFI 1 84 1 848 853 11 FLEXIBLE FLAT CABLE 30P CN8601 BA BE SOURCE BOARD 1 1 1 KDL 32R500C 505C 507C 1 1 3 Connectors DISASSEMBLY AND PARTS LIST KDL 32R500C 505C 507C 40 48R510C 550C 555C 557C 83 81 84 82 82 ...

Page 19: ...SUPPLY CORD 2 SHEET THERMAL 3 6 SWITCH UNIT 10 LOUDSPEAKER 11 PANEL ORNAMENTAL LOUDSPEAKER 11 STAND BLOCK 1 AC ADAPTOR This part is not stocked The purpose of indicated in this illustrator is just for reference only 12 CARD WIRELESS LAN 13 HKK BOARD 14 LIGHT GUIDE STAND BASE M STAND METAL L M SCREW PSW M4X12 SCREW BVTP 3X10 FOOT STAND FOOT STAND FOOT STAND SCREW BVTP 3X10 SCREW PSW M4X12 STAND MET...

Page 20: ...ER OWL U2 UC2 LA1 7 4 565 427 11 BRACKET UNDER OWL LA8 CO1 CR1 ECU 8 4 565 416 11 BRACKET SIDE OWL 9 A 2066 880 B COMPL SVC BA_SE2N_BR_40F LA8 CR1 ECU 9 A 2066 910 B COMPL SVC BA_SE2N_LA_40F CO1 9 A 2066 942 B COMPL SVC BA_SE2N_UC_40F U2 UC2 LA1 10 4 564 765 01 SHEET THERMAL 5595 11 1 859 099 11 LOUDSPEAKER 12 1 458 751 21 CARD WIRELESS LAN 13 A 2066 599 A HKK MOUNT 14 4 566 498 01 LIGHT GUIDE OWL...

Page 21: ...ion 7 685 647 79 SCREW BVTP 3X10 TYPE2 IT 3 2 990 421 41 SCREW PSW M3X6 4 167 019 21 SCREW PSW M3X8 21 1 2 KDL 40R510C 550C 555C 557C 1 2 2 Screws KDL 32R500C 505C 507C 40 48R510C 550C 555C 557C DISASSEMBLY AND PARTS LIST ...

Page 22: ... ASSY CN9700 BA H BOARD TACT KEY CN4001 BA SP 1 83 1 848 839 11 FLEXIBLE FLAT CABLE 5P CN9701 BA BE WIFI 1 84 1 848 842 11 FLEXIBLE FLAT CABLE 51P CN8600 BA BE SOURCE BOARD 1 1 2 KDL 40R510C 550C 555C 557C 1 2 3 Connectors KDL 32R500C 505C 507C 40 48R510C 550C 555C 557C DISASSEMBLY AND PARTS LIST 83 81 84 82 82 ...

Page 23: ...POWER SUPPLY CORD 2 SHEET THERMAL 3 6 SWITCH UNIT 10 LOUDSPEAKER 11 PANEL ORNAMENTAL LOUDSPEAKER 11 STAND BLOCK 1 AC ADAPTOR This part is not stocked The purpose of indicated in this illustrator is just for reference only 12 CARD WIRELESS LAN 13 HKK BOARD 14 LIGHT GUIDE STAND BASE ML STAND METAL L ML SCREW PSW M4X12 FOOT STAND FOOT STAND SCREW BVTP 3X10 SCREW PSW M4X12 FOOT STAND FOOT STAND STAND ...

Page 24: ...WL CO1 LA8 CR1 ECU 8 4 547 839 41 BRACKET SIDE OWL BR6 8 4 565 416 11 BRACKET SIDE OWL except BR6 9 A 2066 884 B COMPL SVC BA_SE2N_BR_48F LA8 CR1 ECU BR6 9 A 2066 914 B COMPL SVC BA_SE2N_LA_48F CO1 9 A 2066 952 B COMPL SVC BA_SE2N_UC_48F U2 UC2 LA1 10 4 564 765 01 SHEET THERMAL 5595 11 1 859 101 11 LOUDSPEAKER except BR6 11 A 2073 687 A LOUD SPEAKER ASSY SE2N 48INCH BR6 12 1 458 751 21 CARD WIRELE...

Page 25: ...4X12 2 990 421 41 SCREW PSW M3X6 4 167 019 21 SCREW PSW M3X8 4 472 518 01 SCREW PSW M3X6 7 685 647 79 SCREW BVTP 3X10 TYPE2 IT 3 25 1 3 KDL 48R510C 550C 555C 557C 1 3 2 Screws KDL 32R500C 505C 507C 40 48R510C 550C 555C 557C DISASSEMBLY AND PARTS LIST ...

Page 26: ...A SP 1 83 1 848 840 11 FLEXIBLE FLAT CABLE 5P CN9701 BA BE WIFI 1 84 1 848 844 11 FLEXIBLE FLAT CABLE 51P CN8600 BA BE SOURCE BOARD 1 except BR6 84 1 848 904 11 FLEXIBLE FLAT CABLE 51P CN8600 BA BE SOURCE BOARD 1 BR6 1 3 KDL 48R510C 550C 555C 557C 1 3 3 Connectors KDL 32R500C 505C 507C 40 48R510C 550C 555C 557C DISASSEMBLY AND PARTS LIST 83 81 84 82 82 ...

Page 27: ... 980 11 REMOTE COMMANDER RMT TX102U U2 UC2 LA1 7 600 031 97 TAPE 3M 1350FB 1 15MMX66M BLK 1 785 504 21 ADAPTOR CONVERSION LA8 CR1 ECU 4 562 276 11 MANUAL INSTRUCTION BR6 4 562 279 11 MANUAL INSTRUCTION U2 UC2 4 562 282 31 MANUAL INSTRUCTION LA8 4 562 284 31 MANUAL INSTRUCTION CO1 4 562 287 31 MANUAL INSTRUCTION LA1 4 566 298 31 MANUAL INSTRUCTION CR1 ECU 27 1 4 OTHER PART 1 4 1 MISCELLANEOUS 1 4 2...

Page 28: ...JUSTMENT HOW TO ENTERING SERVICE MODE 1 Turn on the main power switch to place this set in standby mode 2 Press the buttons on the remote commander as follows and entering service mode 3 Service mode display 4 After entering service mode then turn off the power switch ...

Page 29: ...ress Enter to save answer 1 Press button on Remote to edit Serial Number Remote Commander 2 Press or button to select number Note The font color of YES is change to black when it is selected 4 If YES is selected the input data is saved into EEPROM SERIAL NUMBER EDIT is grayed out and the serial number that has been input is displayed User will not able to edit anymore Note The font color of SERIAL...

Page 30: ...er KDL 32R500C 505C 507C 40 48R510C 550C 555C 557C 30 ADJUSTMENT Note The font color of NO is change to black when it is selected Note The font color of SERIAL NUMBER is white after NO is selected 1 Press button on Remote to edit Model Name 2 Press or button on Remote to select character Remote Commander Remote Commander ACCESSING MODEL NAME EDIT ...

Page 31: ...answer Note The font color of YES is change to black when it is selected 5 If NO is selected the input data is not saved into EEPROM The model name that has been input is displayed User can still edit the Model Name Note The font color of NO is change to black when it is selected 4 If YES is selected the input data is saved into EEPROM Model Name EDIT is grayed out and the model name that has been...

Page 32: ...C 550C 555C 557C 32 ADJUSTMENT WHITE BALANCE ADJUSTMENT Remote Commander 1 Press button on Remote to enter White Balance Adjustment Remote Commander 2 Press or button to to change intended Color Temp adjustment Cool Neutral and Warm ...

Page 33: ...ging R G B Gain Offset register 4 After adjustment completed go to Data Save and press until it shows W B and press enter R G B Gain setting around High luminance Adjustment Default Value 512 R G B Offset setting around Low luminance Adjustment Default Value 0 Press Enter Press Data is Saved ...

Page 34: ... data Press Press Enter Reset R G B gain offset to default 6 To perform Recall data go to Recall Data and press until it shows W B and press enter Remark 1 For this case only Cool Color Temp will be saved to TV set To save Neutral and Warm adjustment we need to change Color Temp to intended Color temp adjustment and execute Data Save operation again After operation completed just exit the Service ...

Page 35: ... ii Short time flicker White pattern changes 3 times can be observed to verify the Copy Data operation is working Remark 2 Data Recall only will reset current Color Temp data to default For this case only Cool Color Temp will be reset to TV set To reset Neutral and Warm adjustment we need to change Color Temp to intended Color temp and execute Recall Data operation again Data Save is needed for ev...

Page 36: ...r Sub Speaker HP Video Component Tuner HDMI SCART USB BA Board l l l p l l l l l l l l l l l l l l l l l HK Board HKK Light Source Board l p Panel l p AC Adaptor l Speaker Unit p p l l l l l l l l LS Harness p Main Harness p p p p p p p p Speaker Harness p p FFC Cable p p K Board l Secondary possible defective part Most likely defective part Size B Board Type PAN ASIA AMERICA EUROPE 32 BA BE 40 BA...

Page 37: ...orted No Power B Board Check DC voltage at JL6001 19V 19 5V No Yes See DDCON Sheet Adaptor Take out adaptor and check the output voltage 19V 19 5V Refer Figure 1 B board Yes No AC source Adaptor No Yes Adaptor Change adaptor and recheck the output voltage 19V 19 5V Refer Figure 1 No Size B Board Type PAN ASIA AMERICA EUROPE 32 BA BE 40 BA BE Note TV must be power OFF condition before unplug any of...

Page 38: ...No No No No No Yes Yes Yes Change B board Change B board Change B board DDCON Fuse B Board Check voltage at JL005 3 3V B Board Check voltage at BE JL008 BA JL6015 1 2V B Board Check voltage at JL6016 1 5V B Board Check voltage at JL006 5V Yes Change B board No Check LVDS B Board Check voltage at BE JL003 BA JL6017 12V Size B Board Type PAN ASIA AMERICA EUROPE 32 BA BE 40 BA BE ...

Page 39: ...adaptor B Board Check DC voltage at JL6001 19V 19 5V No Yes Change B board Change B board No Yes Adaptor Take out adaptor and check the output voltage 19V 19 5V Refer Figure 1 Figure 1 How to check adaptor s output voltage ve ve Ensure that ve probe is touching the needle Size B Board Type PAN ASIA AMERICA EUROPE 32 BA BE 40 BA BE ...

Page 40: ...erform AC OFF ON No 3x blinking Check connectivity of F4000 3x blinking Check Speaker harness And Speaker impedance Speaker Impedance 6 8 Ω 3x blinking F4000 OK Audio IC problem IC4001 damage Change Speaker Harness Change Speaker START Connect back Speaker Connector to CN4001 perform AC OFF ON DONE 3x blinking No 3x blinking Change B board 3x blinking No connectivity of F4000 No connectivity for s...

Page 41: ...rd Type PAN ASIA AMERICA EUROPE 32 BA BE 40 BA BE Yes No B Board Check JL6022 3 3V B board No Yes LVDS DDCON IC6010 Yes Check JL6007 12V Ok No No 12V Fuse Check JL6009 3 3V Yes No AEP No Check Fuse F6003 ok Yes No Fuse B board No Yes LVDS DDCON No Yes Check Fuse F6003 ok Check JL6009 3 3V Check JL6007 12V ...

Page 42: ... Flat Flexible Cable FFC at B Board and Panel Side Make sure FFC is taped properly Replace LVDS Flat Flexible Cable FFC Replace B Board B Board Issue Incorrect FFC Insertion LVDS Cable Issue Replace O Cell or Panel Module Panel or O Cell Issue 5x Blinking Still Happens TV Boots Up Normally O Cell or Panel Module replacement depends on service capabilities 5x Blinking Still Happens 5x Blinking is S...

Page 43: ...eck harness at CN9000 NG Connect Harness and try again Check F9000 continuity Check voltage at CL9000 Check voltage at CL9003 Install board on another panel Re download SW Change B board SW issue Panel issue OK OK OK OK OK Change board OK NG NG NG NG Change board NG 2 5V 3 3V 0V 0V 0 5V 1 3V Perform this checking while the board is turning ON before go to 6x blinking ...

Page 44: ...ng Check Assist Speaker harness and Assist Speaker impedance Assist Speaker Impedance 6 8 Ω 7x blinking F4500 OK Audio IC problem IC4505 damage Change Assist Speaker Harness Change Assist Speaker START Connect back Assist Speaker Connector to CN4505 perform AC OFF ON DONE 7x blinking No 7x blinking Change KK board 7x blinking Check connectivity of F4501 No connectivity of F4501 7x blinking F4501 O...

Page 45: ... Check PANEL_VCC_SW 12V voltage at C8601 BA CL6017 BE on B Board LVDS FFC Harness Problem Adaptor or 12V DDCON Problem Input OK Still No Picture BL_ON OK Replace B Board B Board Issue Picture OK CHECK BL_ON on B Board at CL9012 HIGH 3 3V OK LOW 0V NG Backlight or LED Driver Problem BL_ON NG Change Panel Module or O Cell Picture OK Still No Picture 12V NG 12V OK END Panel or O Cell Issue Picture OK...

Page 46: ...one HP Out No Sound Video Component or HDMI 2 Audio In No Sound Analog RF No Sound HDMI Audio No Sound USB Audio No Sound Refer Main Speaker No Sound Refer HP Out No Sound Refer Analog Audio Input No Sound Refer Analog RF No Sound Refer HDMI Audio No Sound Refer USB Audio No Sound Scart In Out BE board only No Sound Refer Scart In Out No Sound ...

Page 47: ...ck Speaker Harness connectivity Check Speaker Impedance Check fuse connectivity at F4000 DONE Change B Board Audio IC problem IC4000 damage No connectivity for speaker harness No Sound No Sound Sound Sound No connectivity of F4000 No Sound No Sound No Sound F4000 OK Main Speaker No Sound Change Speaker Harness Change Speaker Size B Board Type PAN ASIA AMERICA EUROPE 32 BA BE 40 BA BE ...

Page 48: ... Factory Setting START DONE Change B board HP IC IC4000 or Main IC IC5000 problem Use another Headphone Headphone problem No Sound Sound Sound Headphone HP Out No Sound No Sound No Sound Headphone OK Check AV Setup Headphone is selected No Sound Sound Size B Board Type PAN ASIA AMERICA EUROPE 32 BA BE 40 BA BE ...

Page 49: ...A cable RCA cable problem No Sound Sound Sound Check Analog Input Source use another input source Analog Input Source problem Check Speaker Headphone Refer Audio Problem Main Speaker No Sound HP No Sound Sound Check correct Source mode is selected No Sound No Sound No Sound RCA cable OK No Sound Analog Input Source OK No Sound Speaker Headphone OK Sound Sound Sound No Sound Size B Board Type PAN A...

Page 50: ...le Change RF source channel Raster sound OK Refer Speaker No Sound Tuning OK Refer Tuner Problem Correct UI setting NG OK NG OK NG NG OK OK START UI setting OK TV System AFT Audio Filter DONE Change B board NG OK No Sound No Sound Sound Sound Sound No Sound Do a Factory Setting Size B Board Type PAN ASIA AMERICA EUROPE 32 BA BE 40 BA BE ...

Page 51: ... B Board Type PAN ASIA AMERICA EUROPE 32 BA BE 40 BA BE HDMI cable OK HDMI source OK Change HDMI cable Change HDMI source channel Raster sound OK Refer Speaker No Sound HDMI Playback OK Refer HDMI Problem NG OK NG OK NG NG OK OK START DONE Change B board No Sound No Sound Sound Sound Do a Factory Setting ...

Page 52: ...rted USB audio format USB device OK USB source OK Change USB device Change USB source channel Raster sound OK Refer Speaker No Sound USB Playback OK Refer USB Problem Correct UI setting NG OK NG OK NG NG OK OK START UI setting OK Music Video DONE Change B board NG OK No Sound No Sound Sound Sound Sound No Sound Do a Factory Setting Size B Board Type PAN ASIA AMERICA EUROPE 32 BA BE 40 BA BE ...

Page 53: ...ting START Check Speaker Harness connectivity Check Speaker Impedance Check fuse connectivity at F4500 F4501 DONE Change B Board Audio IC problem IC4505 damage No connectivity for speaker harness No Sound No Sound Sound Sound No connectivity of F4500 F4501 No Sound No Sound Change Speaker Harness Change Speaker F4500 F4501 broken Replace F4500 F4501 Sound No Sound F4500 F4501 OK Sound No Sound F45...

Page 54: ... CVBS1P signal path VD3004 R3022 Check if input OSD is GREY OUT OK if it is highlighted Check J3001 Connection VIDEOB_DET At R3015 OK NG No Picture WW NG OK OK NG OK Condition No part short circuited NG Condition Part short circuited OK Condition No solder splash can be seen NG Condition Solder splash can be seen OK Vpp 1 V NG Vpp 0 V Ref9 MT5565 IC5000 Problem J3001 Connector Problem J3001 Connec...

Page 55: ...008 C3007 R3026 PR0P VD3006 R3006 R3009 C3008 R3027 OK Check if input OSD is GREY OUT OK if it is highlighted Component No Picture NG Check J3001 Con VIDEOB_DET at R3015 AV_COMP_SEL at R3014 No Picture WW OK NG NG OK OK Condition No part short circuited NG Condition Part short circuited OK Condition No solder splash can be seen NG Condition Solder splash can be seen NG Vpp 0 V Ref10 Ref11 Ref12 MT...

Page 56: ...KDL 32R500C 505C 507C 40 48R510C 550C 555C 557C 56 56 TROUBLE SHOOTING 3 8 1 HDMI No Picture Basic Checking HDMI Problem 3 8 HDMI PROBLEM ...

Page 57: ...KDL 32R500C 505C 507C 40 48R510C 550C 555C 557C 57 57 TROUBLE SHOOTING 3 8 2 HDMI 1 2 Failure BA Non MHL Board Main Flowchart HDMI Problem ...

Page 58: ...KDL 32R500C 505C 507C 40 48R510C 550C 555C 557C 58 58 TROUBLE SHOOTING 3 8 3 HDMI 1 2 Failure BA Non MHL Board 5V FA Flow HDMI Problem ...

Page 59: ...KDL 32R500C 505C 507C 40 48R510C 550C 555C 557C 59 59 TROUBLE SHOOTING 3 8 4 HDMI 1 2 Failure BA Non MHL Board HPD FA Flow HDMI Problem ...

Page 60: ...KDL 32R500C 505C 507C 40 48R510C 550C 555C 557C 60 60 TROUBLE SHOOTING 3 8 5 HDMI 1 2 Failure BA Non MHL Board I2C FA Flow HDMI Problem ...

Page 61: ...KDL 32R500C 505C 507C 40 48R510C 550C 555C 557C 61 61 TROUBLE SHOOTING 3 8 6 HDMI 1 2 Failure BA Non MHL Board HDCP FA Flow HDMI Problem ...

Page 62: ...KDL 32R500C 505C 507C 40 48R510C 550C 555C 557C 62 62 TROUBLE SHOOTING 3 8 7 HDMI 1 2 Failure BA Non MHL Board TMDS line FA Flow HDMI Problem ...

Page 63: ...KDL 32R500C 505C 507C 40 48R510C 550C 555C 557C 63 63 TROUBLE SHOOTING 3 8 8 HDMI 1 2 Failure BA MHL Board Main Flowchart HDMI Problem ...

Page 64: ...KDL 32R500C 505C 507C 40 48R510C 550C 555C 557C 64 64 TROUBLE SHOOTING 3 8 9 HDMI 1 2 Failure BA MHL Board 5V FA Flow HDMI Problem ...

Page 65: ...KDL 32R500C 505C 507C 40 48R510C 550C 555C 557C 65 65 TROUBLE SHOOTING 3 8 10 HDMI 1 2 Failure BA MHL Board HDMI_CBL_DET FA Flow HDMI Problem ...

Page 66: ...KDL 32R500C 505C 507C 40 48R510C 550C 555C 557C 66 66 TROUBLE SHOOTING 3 8 11 HDMI 1 2 Failure BA MHL Board HPD FA Flow HDMI Problem ...

Page 67: ...KDL 32R500C 505C 507C 40 48R510C 550C 555C 557C 67 67 TROUBLE SHOOTING 3 8 12 HDMI 1 2 Failure BA MHL Board I2C FA Flow HDMI Problem ...

Page 68: ...KDL 32R500C 505C 507C 40 48R510C 550C 555C 557C 68 68 TROUBLE SHOOTING 3 8 13 HDMI 1 2 Failure BA MHL Board HDCP FA Flow HDMI Problem ...

Page 69: ...KDL 32R500C 505C 507C 40 48R510C 550C 555C 557C 69 69 TROUBLE SHOOTING 3 8 14 HDMI 1 2 Failure BA MHL Board TMDS Line FA Flow HDMI Problem ...

Page 70: ...KDL 32R500C 505C 507C 40 48R510C 550C 555C 557C 70 70 TROUBLE SHOOTING 3 8 15 HDMI No Sound Output FA HDMI Problem Size B Board Type PAN ASIA AMERICA EUROPE 32 BA BE 40 BA BE ...

Page 71: ...KDL 32R500C 505C 507C 40 48R510C 550C 555C 557C 71 71 TROUBLE SHOOTING 3 9 1 MHL No Picture Basic Checking MHL 3 9 MHL Size B Board Type PAN ASIA AMERICA EUROPE 32 BA BE 40 BA BE ...

Page 72: ...KDL 32R500C 505C 507C 40 48R510C 550C 555C 557C 72 72 TROUBLE SHOOTING 3 9 2 MHL Failure Analysis Flow Main Flow Chart MHL Size B Board Type PAN ASIA AMERICA EUROPE 32 BA BE 40 BA BE ...

Page 73: ...KDL 32R500C 505C 507C 40 48R510C 550C 555C 557C 73 73 TROUBLE SHOOTING 3 9 3 MHL Failure Analysis Flow MHL_SENSE FA Flow MHL Size B Board Type PAN ASIA AMERICA EUROPE 32 BA BE 40 BA BE ...

Page 74: ...KDL 32R500C 505C 507C 40 48R510C 550C 555C 557C 74 74 TROUBLE SHOOTING 3 9 4 MHL Failure Analysis Flow MHL_CBL_DET FA Flow MHL Size B Board Type PAN ASIA AMERICA EUROPE 32 BA BE 40 BA BE ...

Page 75: ...KDL 32R500C 505C 507C 40 48R510C 550C 555C 557C 75 75 TROUBLE SHOOTING 3 9 5 MHL Failure Analysis Flow VBUS FA Flow MHL Size B Board Type PAN ASIA AMERICA EUROPE 32 BA BE 40 BA BE ...

Page 76: ...KDL 32R500C 505C 507C 40 48R510C 550C 555C 557C 76 76 TROUBLE SHOOTING 3 9 6 MHL Failure Analysis Flow CBUS FA Flow MHL Size B Board Type PAN ASIA AMERICA EUROPE 32 BA BE 40 BA BE ...

Page 77: ...KDL 32R500C 505C 507C 40 48R510C 550C 555C 557C 77 77 TROUBLE SHOOTING 3 9 7 MHL Failure Analysis Flow I2C FA Flow MHL Size B Board Type PAN ASIA AMERICA EUROPE 32 BA BE 40 BA BE ...

Page 78: ... 557C 78 78 TROUBLE SHOOTING 3 9 8 MHL Failure Analysis Flow TMDS Line FA Flow MHL Size B Board Type PAN ASIA AMERICA EUROPE 32 BA BE 40 BA BE 3 9 9 MHL No Charging Main Flow Chart MHL Size B Board Type PAN ASIA AMERICA EUROPE 32 BA BE 40 BA BE ...

Page 79: ...KDL 32R500C 505C 507C 40 48R510C 550C 555C 557C 79 79 TROUBLE SHOOTING 3 9 10 MHL No Charging VBUS FA Flow MHL Size B Board Type PAN ASIA AMERICA EUROPE 32 BA BE 40 BA BE ...

Page 80: ...KDL 32R500C 505C 507C 40 48R510C 550C 555C 557C 80 80 TROUBLE SHOOTING 3 9 11 MHL No Charging MHL_SENSE FA Flow MHL Size B Board Type PAN ASIA AMERICA EUROPE 32 BA BE 40 BA BE ...

Page 81: ...KDL 32R500C 505C 507C 40 48R510C 550C 555C 557C 81 81 TROUBLE SHOOTING 3 9 12 MHL No Charging MHL_CBL_DET FA Flow MHL Size B Board Type PAN ASIA AMERICA EUROPE 32 BA BE 40 BA BE ...

Page 82: ...510C 550C 555C 557C 82 82 TROUBLE SHOOTING 3 10 1 No Sound Tuner Tuner 3 10 TUNER This troubleshooting is only for Analog No Sound with normal picture Please refer Audio troubleshooting YES NO Only RF tuner input Check IC5000 SoC ...

Page 83: ...log NG NG Refer Analog Tuning Refer Digital Tuning 1 Digital Check RF source cable and antenna OK Check Tuner power line 3 3V at JL1035 3 3V 1 8V at JL1004 1 8V DEM_3 3V at JL1018 3 3V Tuning for Analog Digital or Satellite Check Tuner power line 12V at JL1026 12V Satellite Refer Digital Tuning 2 NG OK 12V LNB Voltage Checking For TW LA ATSC MX UC only For AEP T2S2 PA_T2 CH LA ISDB BR AR and LA T2...

Page 84: ...mware PKG Check again Picture quality Done End OK NG Analog Tuning NG Noisy Confirm ANT or Cable connection For LA ISDB BR AR LA T2 COL For Other destination Channel can be lock Picture quality is noisy Notes Parts for IFOUTN1 line C1013 FB1000 C1011 R1061 C1027 R1055 R1057 Parts for IFOUTP1 line C1015 FB1001 C1012 R1062 C1028 R1062 R1056 Parts for IFAGC1 line C1017 R1049 R1050 C1029 R1058 Size B ...

Page 85: ... IC5000 SoC Digital Tuning 1 OK Change board Done End Please re upgrade Firmware PKG Check again Picture quality OK NG Confirm ANT or Cable connection Notes Parts for IFOUTN1 line C1013 FB1000 C1011 R1061 C1027 R1055 R1057 Parts for IFOUTP1 line C1015 FB1001 C1012 R1062 C1028 R1062 R1056 Parts for IFAGC1 line C1017 R1049 R1050 C1029 R1058 Parts for M_SCL line R5027 Parts for M_SDA ine R5016 Channe...

Page 86: ...mode Check IC5000 SoC Digital Tuning 2 Change board Done End Please re upgrade Firmware PKG Check again Picture quality OK NG Confirm ANT or Cable connection Confirm ANT or Satellite connection For LA ISDB BR and LA T2 COL only For AEP T2S2 For PA_T2 and CH Channel can be lock OK NG OK NG Check part mounting condition for digital control line M_SDA M_SCL Notes Parts for M_SCL line R5027 Parts for ...

Page 87: ...s And Connector Connection Change Wire Harness And connect properly Check 3 3V in Pin 8 CN9702 on BE board or Pin 27 CN9700 in BA board OK Change B board NG VOLTAGE LEVEL FOR EACH PRESSED BUTTON KEY Voltage average Voltage range 0 000 0 00 0 2 1 114 1 00 1 22 CH Input 1 693 1 53 1 86 No Input 2 420 2 3 2 54 see the following slide for probing point at BA board and BE board to check 3 3V and probin...

Page 88: ... LED indicator Confirm Harness connection OK on B Board and HKK Board Change Harness Harness NG NG NG Green LED blinks at Power indicator when using commander near sensor s window OK NG Harness loose connection Change B board NG Change HKK board HKK board NG Mechanical ex Bezel Guidelight OK OK OK Size B Board Type PAN ASIA AMERICA EUROPE 32 BA BE 40 BA BE ...

Page 89: ...igital Setup CA Module Change B Board Yes Check any pin on CI Slot is bend or broken Yes No Insert CICAM and Check CI 5V Check CI routing Insert CICAM and Check CI Detection Pin No Yes No Main IC NG Change B Board NG IC7000 or Main IC NG Change B Board OK Part Knock Off Change B Board NG Main IC NG Change B Board OK Check CI or CI case CI CI Check service menu for CI Credentials CI Key Valid key I...

Page 90: ...3 14 USB Size B Board Type PAN ASIA AMERICA EUROPE 32 BA BE 40 BA BE Ensure No USB device connected Main IC NG Change B Board Check IC7001 Pin 17 0V 3 3V Check USB 5V Check IC7002 IC7003 Pin 4 IC7005 IC7001 NG Change B Board 3 3V No Yes IC7002 IC7003 NG Change B Board 3 3V ...

Page 91: ...k if TV has MAC Address Set up Network setup T7000 or Main IC NG Change B Board Invalid MAC Address Change B Board No Yes Check if the Ethernet cable is good Check if any abnormal or broken point on Ethernet Connector OK Connector NG Change B Board Yes No Change a good cable NG Check if TV has good cable connection Set up Network setup Failed OK ...

Page 92: ...07C 40 48R510C 550C 555C 557C 92 92 TROUBLE SHOOTING 3 16 1 Main Flow Wifi Module 3 16 Wifi MODULE START Does WiFi function turned on at TV Device Can Be Connected END Open Detail Turn On WiFi Open Detail Hardware Defect ...

Page 93: ...TTINGS SYSTEM SETTING SETUP Wi Fi SETUP Network Network Setting NG OK TV UI HOME SETTINGS SYSTEM SETTING SETUP Wi Fi SETUP Wi Fi DIRECT WiFi Direct Setting OK Is the radio field Strength too weak or even No signal Open Detail Hardware Defect Change WiFi Module AP WiFi Module NO NG YES OK NG Open Detail Hardware Defect WiFi Direct ...

Page 94: ...t Check Input Power is it 5V TP VCC Change Wi Fi module Connect properly Loose harness Change harness between Bxx board and WiFi Change Bxx board Main Harness Wi Fi module YES OK OK OK NG NG NG Check harness connection insertion is OK between WiFi and Bxx OK NO Size B Board Type PAN ASIA AMERICA EUROPE 32 BA BE 40 BA BE ...

Page 95: ...mbedded DDR3 4Gb Component Composite LVDS Indicator LED SIRCS IF HP AMP TPA6138A2 LED Driver BD9397EFV Switch Unit 4keys 60Hz LED backlight NAND Flash 4Gb Audio AMP BD28620 Ether USB2 0 Wi Fi Module Tuner Module DC IN 19 5V from AC adapter Bus Switch NLAS7242 USB HUB GL850G USB2 0 Port 1 USB2 0 Port 2 I2S HDMI 2 HDMI1 ARC UART Rx Tx D D 1 or Rx Tx D D 2 D D 1 2SP ...

Page 96: ...ite LVDS Indicator LED SIRCS IF HP AMP TPA6138A2 LED Driver BD9397EFV Opt S FPDIF Switch Unit 4keys 60Hz LED backlight NAND Flash 4Gb Audio AMP BD28620 Ether USB2 0 Wi Fi Module Tuner Module DC IN 19 5V from AC adapter Bus Switch NLAS7242 USB HUB GL850G USB2 0 Port 1 USB2 0 Port 2 I2S HDMI 2 Demod ATSC HDMI1 ARC UART Rx Tx D D 1 or Rx Tx D D 2 D D 1 2SP DIAGRAMS ...

Page 97: ...KDL 32R500C 505C 507C 40 48R510C 550C 555C 557C 97 DIAGRAMS 4 2 CONNECTOR DIAGRAM 4 2 1 BA i ...

Page 98: ...KDL 32R500C 505C 507C 40 48R510C 550C 555C 557C 98 DIAGRAMS 4 2 2 BA ii ...

Page 99: ...KDL 32R500C 505C 507C 40 48R510C 550C 555C 557C 99 DIAGRAMS 4 2 3 BA with K Board i ...

Page 100: ...KDL 32R500C 505C 507C 40 48R510C 550C 555C 557C 100 DIAGRAMS 4 2 4 BA with K Board ii ...

Page 101: ...KDL 32R500C 505C 507C 40 48R510C 550C 555C 557C 101 DIAGRAMS 4 2 5 BA Hotel i ...

Page 102: ...KDL 32R500C 505C 507C 40 48R510C 550C 555C 557C 102 DIAGRAMS 4 2 6 BA Hotel ii ...

Page 103: ...40 48R510C 550C 555C 557C 103 4 3 1 KDL 32R500C 505C 507C 4 3 2 KDL 40R510C 550C 555C 557C DIAGRAMS 4 3 CIRCUIT BOARDS LOCATION SWITCH UNIT BA BOARD SWITCH UNIT BA BOARD SWITCH UNIT BA BOARD 4 3 3 KDL 48R510C 550C 555C 557C ...

Page 104: ...4 4 WIRE DRESSING KDL 32R500C 505C 507C 40 48R510C 550C 555C 557C 104 DIAGRAMS 4 4 1 Flexible Flat Cable 30p Wire Dressing 104 Caution during handling Flexible Flat Cable ...

Page 105: ... 32R500C 505C 507C 40 48R510C 550C 555C 557C 105 DIAGRAMS 4 4 2 Flexible Flat Cable 5p Harness Assy Wire Dressing 105 Flexible Flat Cable 5p Harness Assy except Woofer Model Harness Assy Woofer Model Only ...

Page 106: ...KDL 32R500C 505C 507C 40 48R510C 550C 555C 557C 106 DIAGRAMS 4 4 3 Tape 1 Wire Dressing 106 ...

Page 107: ...KDL 32R500C 505C 507C 40 48R510C 550C 555C 557C 107 DIAGRAMS 4 4 4 Tape 2 Wire Dressing 107 Woofer Model Only ...

Page 108: ...KDL 32R500C 505C 507C 40 48R510C 550C 555C 557C 108 DIAGRAMS 4 4 5 Loudspeaker Wire Dressing 108 ...

Page 109: ...KDL 32R500C 505C 507C 40 48R510C 550C 555C 557C 109 DIAGRAMS 4 4 6 Insert Connector Wire Dressing 109 Insert Connector at BA MOUNT Insert Connector 32 40 48 32 40 48 ...

Page 110: ...KDL 32R500C 505C 507C 40 48R510C 550C 555C 557C 110 DIAGRAMS 4 4 7 Tape 3 Wire Dressing 110 ...

Page 111: ...KDL 32R500C 505C 507C 40 48R510C 550C 555C 557C 111 DIAGRAMS 4 4 8 Tape 4 Wire Dressing 111 ...

Page 112: ...KDL 32R500C 505C 507C 40 48R510C 550C 555C 557C 112 DIAGRAMS 4 4 9 Tape 5 Wire Dressing 112 ...

Page 113: ...KDL 32R500C 505C 507C 40 48R510C 550C 555C 557C 113 DIAGRAMS 4 4 10 Switch Connector Wire Dressing 113 Switch Connector ...

Page 114: ...KDL 32R500C 505C 507C 40 48R510C 550C 555C 557C 114 DIAGRAMS 4 4 11 Flexible Flat Cable 51P 1 40 48 Wire Dressing 114 Caution during handling Flexible Flat Cable ...

Page 115: ...KDL 32R500C 505C 507C 40 48R510C 550C 555C 557C 115 DIAGRAMS 4 4 12 Flexible Flat Cable 51P 2 40 48 Wire Dressing 115 ...

Page 116: ...KDL 32R500C 505C 507C 40 48R510C 550C 555C 557C 116 DIAGRAMS 4 4 13 hook Tape Wire Dressing 116 HKK Mount Hooks FFC 5p Tape ...

Page 117: ...KDL 32R500C 505C 507C 40 48R510C 550C 555C 557C 117 DIAGRAMS 4 4 14 Harness Tape 1 Wire Dressing 117 ...

Page 118: ...KDL 32R500C 505C 507C 40 48R510C 550C 555C 557C 118 DIAGRAMS 4 4 15 Harness Tape 2 Wire Dressing 118 ...

Page 119: ...KDL 32R500C 505C 507C 40 48R510C 550C 555C 557C 119 DIAGRAMS 4 4 16 Hook Wire Dressing 119 ...

Page 120: ...KDL 32R500C 505C 507C 40 48R510C 550C 555C 557C 120 DIAGRAMS 4 4 17 Tape 6 Wire Dressing 120 ...

Page 121: ...KDL 32R500C 505C 507C 40 48R510C 550C 555C 557C 121 DIAGRAMS 4 4 18 Tape 7 Wire Dressing 121 ...

Page 122: ...KDL 32R500C 505C 507C 40 48R510C 550C 555C 557C 122 DIAGRAMS 4 4 19 Bracket Wire Dressing 122 BRACKET SIDE OWL BRACKET UNDER OWL ...

Page 123: ...123 9 888 173 A1 Sony Visual Products Inc END English 2015BL08 Data Made in Japan 2015 2 KDL 32R500C 505C 507C 40 48R510C 550C 555C 557C ...

Page 124: ...rsion _ Dest_ID bin 3 Copy sony_fw_2015_ Version _ Dest_ID pkg file to the root directory of USB pen drive ex sony_fw_2015_1500_SLPDA pkg 4 Insert USB pen drive to USB port of TV 5 Pull Out the AC plug and wait 10 second considering the charge of AC adaptor 6 Press and hold the side Power Key for 5 seconds and re insert the AC plug at the same time Model EU PAA PAD CND CO U C M BR CHI PE SE2 JustT...

Page 125: ...rn to GREEN Software update is success 9 Pull out the USB pen drive from TV 10 TV on standby and Enter Service Mode Press i info 5 Volume then TV power on remote 11 Select Status Information item and Press Enter key 12 Confirm SW NVM Boot Panel ID PQ AQ Version 13 Press Return to back Service Mode Menu 14 Select UART Selection by key and select No log item by Key and press Enter key for Selection ...

Page 126: ...C 126 126 APPENDIX 2 Rear Cover Disassembly Method SE2 N rear cover can be disassembled without detach stand Screw type 32 40 48 8 pcs 12 pcs 12 pcs 8 pcs 8 pcs 8 pcs Screw type and qty to disassemble RC 1 Remove the screw 2 Disassembly Rear Cover ...

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