Sony BRAVIA KD-55A9F Service Manual Download

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3.5 No Sound Audio HP/Audio out

No Sound Audio

HP out

Replace BM3-PWB

SYS SET

2018/09/19 04:47:37 (GMT+09:00)

Summary of Contents for BRAVIA KD-55A9F

Page 1: ...IGINAL MANUAL ISSUE DATE 8 2018 GN4UR CHASSIS Segment CS HISTORY INFORMATION FOR THE FOLLOWING MANUAL OLED TV 9 888 755 01 For SM Unique please refer 9 888 755 Ax America 9 888 755 Cx China 9 888 755 Ex Europe 9 888 755 Px Asia SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 2: ...SERVICE MANUAL COMMON OLED TV GN4UR CHASSIS Segment CS SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 3: ...9F KD 55AF9 KD 65AF9 KJ 55A9F KJ 65A9F XBR 55A9F XBR 65A9F MODEL LIST THIS SERVICE MANUAL CONTAINS COMMON INFORMATION FOR BELOW REGIONS AND MODELS REGION ASIA AMERICA EUROPE CHINA JAPAN SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 4: ... NOTES 5 2 SELF DIAGNOSTIC FUNCTION 11 3 TROUBLE SHOOTING 17 4 SERVICE ADJUSTMENTS 75 5 DIAGRAMS 86 6 PANEL and TV SET HANDLING 88 7 PANEL REPLACEMENT METHOD 104 8 PANEL PEELING OFF METHOD OF FILM 116 9 MIC FPC ASSEMBLY CAUTION 117 TABLE OF CONTENTS Note Pictures provided in this Service Manual might have slight difference from the actual sets SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 5: ...ed service personnel only 2 To reduce the risk of electric shock do not perform any servicing other than that contained in the operating instructions unless you are qualified to do so 3 WARNING An isolation transformer should be used during any service to avoid possible shock hazard because of live chassis The chassis of this receiver is directly connected to the ac power line The replaceable fuse...

Page 6: ...Screen Although the OLED screen is made with high precision technology and 99 99 or more of the pixels are effective black dots may appear or bright points of light white red blue or green may appear constantly on the OLED screen This is a structural property of the OLED screen and is not a malfunction Do not push or scratch the front filter or place objects on top of this TV set The image may be ...

Page 7: ...nel refresh will automatically run to adjust the uniformity of the TV screen after it has been in use for long periods of time Panel refresh can also be performed manually and should only be used if image retention is very noticeable or you see the following message Panel refresh did not finish Caution The Panel refresh function may affect the panel As a reference perform the Panel refresh only on...

Page 8: ...ective earth by diode Leakage current of measurement instrument is less than 10μArms when under test equipment AC plug is opened Set up the following condition and turn on the set Applied voltage Nominal input voltage Description on Nameplate Measure the leakage current between one phase conductor and neutral for terminal A and terminal B Read rms value and then calculate to peak value PEAK VALUE ...

Page 9: ...to guarantee optimal quality of new solder joints 9 1 7 Lead Free Information The circuit boards used in these models have been processed using Lead Free Solder The boards are identified by the LF logo located close to the board designation Figure 4 LF Logo Figure 5 LF logo on circuit board SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 10: ...llowing sequence 1 Peel off fixing tape near connector Recommendation to following 3 tapes 2 Push connector to board in order to insert completely 3 Pull out connector in unlock condition 1 8 FFC connector pull out caution SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 11: ... error symptom cannot be reproduced the remote commander can be used to review the failure occurrence data stored in memory to reveal past problems and how often these problems occur Self Diag Quick Reference LED blinking 11 Smart Core RED LED blinking count CS 2x B G Main 12V over voltage MAIN_POWER 3x B G Main 5 0V failure DC_ALERT B S G D K Audio amp protection AUD_ERR 4x T B D TCON internal er...

Page 12: ...munication failure TEMP_ERR_I2C B H Temp sensor I2C communication failure TU_DEMOD_I2C B Tu Tuner Demodulator I2C communication failure EARC_ERR_I2C B eARC I2C communication failure Blue italic detect at startup sequence only G Power supply board B Main board T T con board LD LD board K Audio board CS only P Panel module S Speaker Tu Tuner board CS only H USB board CS only D 4KBE board CS only SYS...

Page 13: ...01000218 150101000223 150101000105 003 003 AUD ERR I2C 000000000000 000000000000 000000000000 000 003 TU DEMOD I2C 000000000000 000000000000 000000000000 000 003 EARC ERR I2C 000000000000 000000000000 000000000000 000 004 LD ERR 000000000000 000000000000 000000000000 000 004 BCM ERR 000000000000 000000000000 000000000000 000 005 TCON ERR 150101000504 000000000000 000000000000 001 005 P ID ERR 0000...

Page 14: ...0000000 000 003 TU DEMOD I2C 000000000000 000000000000 000000000000 000 003 EARC ERR I2C 000000000000 000000000000 000000000000 000 004 LD ERR 000000000000 000000000000 000000000000 000 004 BCM ERR 000000000000 000000000000 000000000000 000 005 TCON ERR 150101000504 000000000000 000000000000 001 005 P ID ERR 000000000000 000000000000 000000000000 000 006 BACKLIGHT ERR 000000000000 000000000000 000...

Page 15: ...R I2C 000000000000 000000000000 000000000000 000 003 TU DEMOD I2C 000000000000 000000000000 000000000000 000 003 EARC ERR I2C 000000000000 000000000000 000000000000 000 004 LD ERR 000000000000 000000000000 000000000000 000 004 BCM ERR 000000000000 000000000000 000000000000 000 005 TCON ERR 150101000504 000000000000 000000000000 001 005 P ID ERR 000000000000 000000000000 000000000000 000 006 BACKLI...

Page 16: ...RR STDWN_RTRY_LIMIT 2 Number of off on action during the error shutdown is recorded to STDWN_OFFON_CNT 1 If STDWN_OFFON_CNT STDWN_RTRY_LIMIT and STDWN_OFFON_CNT_MAIN_POWER STDWN_RTRY_LIMIT_MAINPOWR you can turn the set on by a remote power key At this time if the error occurs again the STDWN_OFFON_CNT is incremented by 1 2 When the main micro operates normally for STDWN_OFFON_CLR 60 minutes STDWN_...

Page 17: ...C_ER R_I2 C No White Power LED does not reponse to remote Dead Set Stationa ry colored lines or dots No video One of Inputs NO RF input No video all Inputs No Remote Wireless can t connect No Audio Smart Core no LED Set is still alive Bluetooth One Step Remote OSR can t connect B Board p l p p p p p p p p l p p l p l p p p p p D Board p p p p p l p p G Board l p p l l p p p Tuner Board l l l H Boa...

Page 18: ...3 DPJ Board Model No Power Check STBY 3 3V C805 near CN800 on BM3 board Harness G Board Replace Between G Board to BM3 Board Harness BM3 DPJ Board NG OK NG OK u Com Failure DDCON LDO Main Device Failure SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 19: ...PJ DDR VTT Vref Generator IC1800 SOC Muffin 3 IC1000 P_ON_ 1 PGOOD_1 P_ON_ 2 OPWRSB GND R813 pin2 pin14 pin3 pin9 pin1 2 pin13 pin10 pin6 Vdd u com supply voltage 3 3V_STBY POWER_ON ORESETB X_SYSTEM_RST pin20 Tuner CN3000 62pin pin7 BL_ON DC_OFF_DET pin18 P_ON_HL FET SW 12V_LNB Q408 Q409 USB VBUS SW IC4602 pin11 DC_MON ADC port SOC Muffin 3 IC1000 pin8 OPCTRL4 BL_MUTE G Board 12V_MAIN GND R818 pin...

Page 20: ...o yes yes Change IC800 no Check DC_OFF_DET R821 or P on u com pin3 IC800 is 3 0V Check P_ON_ 1 CL814 or P on u com pin12 IC800 is 3 0V Change IC800 no Continue next page Check VDD C815 Voltage Is the voltage 3 0V Check 3 3V_STBY Line C805 CN800 3pin no Check TYPE_DET R807 Voltage Is the voltage 2 6 0 2V no yes Check OPWRSB R816 Voltage Is the voltage 0V SOC Muffin 3 problem IC1000 AL14 OPWRSB no y...

Page 21: ... pin20 IC800 Is the voltage 3 0V Change IC800 no yes Change IC800 Change IC800 Change IC800 Previous page END u com IC800 is working OK Check BL_ON R828 or P on u com pin7 IC800 Is the voltage 3 0V Change IC800 no yes Check OPCTRL4 BL_MUTE R815 or P on u com pin8 IC800 Is the voltage 3 0V no yes Check X_BE_RST from SOC Muffin If X_BE_RST is 3 0 SOC BE IC7000 problem Otherwise SOC Muffin 3 IC1000 p...

Page 22: ...m IC800 pin13 F403 C461 BM3 IC601 1 2V_M3_DDR C609 C607 R605 3 3V_STBY C603 BM3 IC602 1 05V_M3_STBY C611 C610 C610 3 3V _STBY C610 BM3 IC603 1 05V_M3_ST_ET C613 R614 M3 IC1000 AJ11 C612 BM3 IC604 1 05V_M3_A C616 IC604 PIN5 P on u com IC800 pin13 F603 C615 BM3 IC606 2 5V_M3_DDR C619 C618 C618 3 3V_STBY C618 BM3 IC607 1 8V_EMMC C622 C677 R616 DDR_EMMC_EN C620 BM3 IC608 1 0V_M3_CORE C634 R634 P on u ...

Page 23: ...0 C816 DPJ IC6600 1 8V_BE C6601 R6601 No mount shorted P on u com IC800 pin13 CN5601 pin 17 C6600 DPJ IC6601 1 5V_BE_DDR C6606 IC6601 PIN5 P on u com IC800 pin13 CN5601 pin 17 F6600 C6605 DPJ IC6602 0 9V_BE C6637 R6609 P on u com IC800 pin12 CN5601 pin 18 F6603 C6636 DPJ IC6604 0 8V_BE C6624 R6634 P on u com IC800 pin12 CN5601 pin 18 F6602 C6617 P on u com IC800 is on BM3 board pin12 P_ON_ 1 pin13...

Page 24: ...ange D600 no no START yes Change DDCON IC601 Check Vcc voltage C603 Is voltage 3V yes Check D600 Is diode alive no yes Check 3 3V_STBY G board Change D601 no Check Vcc voltage C603 Is voltage 4V yes Check D601 Is diode alive no yes Check 5V_MAIN DDCON IC402 Check IC403 Vcc Voltage C418 Is voltage 12V no yes BM3 DPJ Board OLED Model SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 25: ...voltage 12 0V no yes yes 1 Check POWER_ON P on u com pin10 Refer 1 2 No Power U Com Failure 2 Check G board Board IC Ref Voltage supply BM3 IC402 5V_MAIN 5V_AUDIO BM3 IC403 3 3V_MAIN 3 3V_AUDIO BM3 IC405 1 8V_TU BM3 IC604 1 05V_M3_A BM3 IC608 1 0V_M3_CORE BM3 IC609 1 0V_M3_CPU BM3 IC610 1 0V_M3_GPU DPJ IC804 3 3V_MAIN DPJ IC6601 1 5V_BE_DDR DPJ IC6602 0 9V_BE DPJ IC6604 0 8V_BE BM3 DPJ Board OLED ...

Page 26: ...Com Failure or Enable source no START yes Change LDO IC Check Vcc voltage C4xx C6xx C66xx Is voltage 3V Check 3 3V_DDC_OUT DDCON IC403 on BM3J BM3 IC804 on DPJ or 3 3V_STBY G board no yes yes Board IC Ref Voltage supply BM3 IC400 1 2V_HDMI BM3 IC602 1 05V_M3_STBY BM3 IC603 1 05V_M3_ST_ET BM3 IC606 2 5V_M3_DDR BM3 IC607 1 8V_EMMC DPJ IC6600 1 8V_BE SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 27: ... eMMC Crystal X1200 Is there 24MHz Replace crystal No Yes Muffin reset released ORESETB High Check Power uCom Follow 1 2 1 3 No Yes eMMC clock present Write DDR check boot loader No Yes eMMC data corruption No Is there DDR error Replace Muffin3 Replace DDR Yes Store SW log check SW behaviors Is there DDR error Write DDR check boot loader No Replace DDR Yes No SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 28: ...entary information 28 1 5 NO POWER Muffin2 Replacement Muffin3 replacement SW write Muffin3 replacement flow eMMC replacement eMMC need to be replaced when changing Muffin3 SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 29: ...2 0 LED Blinking 2x Main power Error 29 BM3 2 time blinking Check 12 7V_MAIN at pin 6 8 of CN800 on BM3 Board Voltage 13 2V Yes No BM3 Board G Board SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 30: ...Check point for BM3 30 Name Board PWB A side Detail BM3 CN800 CN800 6 8pin 12 7V_MAIN SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 31: ...9V Voltage 5 285V Retry OK NG BM3 Board Check 12 7V_MAIN at pin 6 8 of CN800 on BM3 board Voltage 12 2 13 2V BM3 NG G Board OK Error Item Number of STBY LED flashing Description Uroboros DC_ALERT 3 Main board 5V power rail monitoring AUD_ERR 3 Audio amp error detection Detail of 3x LED Blinking SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 32: ...32 Check point for BM3 Name Board PWB A side Detail BM3 CN800 CN800 6 8pin 12 7V_MAIN 5 0V_VBUS at C431 B side SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 33: ...on Uroboros DC_ALERT 3 Main board 5V power rail monitoring AUD_ERR 3 Audio amp error detection Measure the Speaker impedance by multi meter Less than 3Ω Replace Speaker No Yes LED 3x blinking Audio Error Speaker Harness Power Off Check Go to 3 3 Power On Check Go to 3 4 Replace G Board NG OK G Board SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 34: ...n Uroboros LD_ERR 4 CS TCON internal error CS TCON I2C communication error BCM_ERR 4 CS EVDD error DPJ 4 time blinking TCON Internal TCON I2C Communication Check TCON_INT_ERR Voltage at CL7224 on DPJ Board DPJ Board Low Replace TCON board High TCON Board OK NG Panel Replace FFC Cable DPJ TCON FFC Cable OK TCON I2C Communication TCON Internal NG SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 35: ... Supplementary information 35 Check point for DPJ Name Board PWB A side Detail DPJ CL7226 TCON_INT_ERR SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 36: ...KING 4x BCM Error BM3 4 time blinking BCM Error Check EVDD_DET At CL9253 on DPJ Board DPJ Board High Low Replace TCON board NG OK TCON Board Replace G Board G Board NG OK Panel SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 37: ... Supplementary information Name Board PWB A side Detail DPJ Check point for DPJ CL9253 EVDD_DET SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 38: ...he Harness Between G Board and BM3J DPJ Replace the V By One FFC Replace BM3J DPJ Board Harness V By One FFC BM3J DPJ Board NG OK NG Symptom improvement Symptom improve Symptom improve NG NG G Board Replace G Board NG Panel T con Symptom improvement OK Replace Panel T con SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 39: ...DPJ High Symptom Improvement Harness Replace harness Replace DPJ DPJ Board Harness Connection OK No improvement Low Panel Replace Panel Symptom Improvement No Improvement Symptom Improvement G board Replace G board No improvement Symptom Improvement Check harness connection G board to DPJ G board SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 40: ...40 Check point for DPJ Name Board PWB A side Detail DPJ CL7225 G_ERR SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 41: ...HUS board Setting circumstance is OK Temperature Ventilation etc Set to another location etc No Symptom improvement HUS board NG Replace HUS Board and Aging a few hours Symptom improvement Panel BM3 Board NG Replace BM3 Board and Aging a few hours 1 1 Symptom improvement SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 42: ...KING 8x 4KBE Error 8 time blinking Harness NG Replace Harness from BM3 to DPJ board Symptom improvement DPJ board NG Replace DPJ Board Symptom improvement BM3 board BM3 DPJ 42 SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 43: ... 7 No Sound Tuner Go to 3 8 No Sound HDMI Go to 3 1 No Sound Audio OK Replace BM3 board HP out terminal or Headphone detect GPIO may be broken AV receiver is connected to HDMI in Yes Select External Inputs BRAVIA Sync Settings BRAVIA Sync Control off Speakers setting is Audio System Change the setting to TV Speakers Yes No Yes Finish Volume Bar shows TV speaker Volume Headphone Volume SYS SET 2018...

Page 44: ...44 3 1 No Sound Audio No Sound Audio Replace BM3 Finish OK NG Go to 3 4 No Sound Power On Check Replace DPJ Replace KJ2 NG NG OK OK SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 45: ...sis Replace Speaker Harness Yes Power Off Check From 3 0 Replace KJ2 PWB No Yes No Yes No Yes 1 KJ2 PWB Fuse F9000 F9001 F9002 F9003 broken 2 KJ2 PWB PVDD GND C9025 C9046 C9067 C9088 short 3 KJ2 PWB LDO out C806 short Replace Speaker Measure the Speaker impedance by multi meter Less than 3Ω Yes NO NO SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 46: ...ck Power On Check From 2 2 3 1 No 4 POWER_AU check POWER_AU is supplied to KJ2 for a moment before LED 3x brinking No Yes Replace G PWB OK No Yes Return to 2 2 Finish Power_AU is same as PVDD SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 47: ...47 3 5 No Sound Audio HP Audio out No Sound Audio HP out Replace BM3 PWB SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 48: ...48 3 7 NO SOUND TUNER No Sound with normal picture Please refer Audio troubleshooting YES NO Only RF tuner input Check IC1000 SOC SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 49: ...quipment by Reference TV set For example RB2 RB1 OK Check the settings of Source equipment Is Distributor used NO YES Connect Source equipment directly Check sound by other TV set which is same model NG OK Refer to 3 0 No Sound Change B Board And inform the designer of it SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 50: ...vior Blinking Yes No Refer to self diagnosis Part flow 2 x Refer to other part Video Tuner HDMI Replace the V by One FFC Harness V by One FFC Harness Symptom improvement Replace the main Board NG Main board NG Symptom improvement Panel T CON NG SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 51: ...51 4 1 Video Analog Signal Path Video Side Mini Jack M3 IC1000 AL27 CVBS0P AP3 GPIO56 VIDEO_DET CVBS0P SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 52: ...ESET value at JL2807 3 3V All broadcasting channel cannot be received OK NG Check part mounting condition for I2C SDA SCL line Refer Note I2C Change NG parts connected to I2C bus NG OK Refer to next page Notes I2C I2C line for all tuners except Japan Parts for I2C SDA line R2800 C2803 Parts for I2C SCL line R2801 C2804 I2C line for Japan Parts for I2C SDA line R2804 Parts for I2C SCL line R2805 SY...

Page 53: ...uning 1 Digital Check Tuner power line 12V at JL2822 12V Satellite Refer Digital Tuning 2 NG OK 12V LNB Voltage Checking For TW NA ATSC MX UC and LA ISDB T For AEP JP PA_T2 CH HK and LA T2 COL From Previous page Terrestrial Cable SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 54: ...es 54 4 4 NO PICTURE TUNER BM3 JL2800 3 3V JL2807 RESET 3 3V JL2822 12V JL2801 1 8V BM3 Tuner potion Bottom View For Tuner Power Lines 3 3V 12V 1 8V BM3 Tuner potion Top View For Tuner Power Lines SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 55: ...55 4 4 NO PICTURE TUNER BM3 BM3 Top View For Tuner I2C line R2804 R2805 R2800 R2801 C2804 C2803 BM3 Tuner potion Top View SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 56: ...K NG Change the fuse Check fuse F2801 Check LNB power line 12V_MAIN at R495 12V Check P_ON_HL signal line at CL811 R823 3 3V MOSFET Q408 Q409 broken OK NG Check harness between B Board and G board OK NG Harness broken Please refer G board troubleshooting Check 12V_Main at CN400 JL401 JL411 OK NG SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 57: ...57 4 4 NO PICTURE TUNER BM3 BM3 Top View 12V LNB Voltage line R823 CL811 Q408 F2801 R495 Q409 12V_LNB 12V_MAIN BM3 Power u com Bottom View BM3 Tuner potion Top View SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 58: ... R2838 C2827 Insert correct signal in correct terminal A OK Can it preset broadcast Analog Tuning NG For LA ISDB BR AR LA T2 COL and TW only For Other destination Change NG parts Check IC1000 SoC OK Confirm ANT or Cable connection A NG Check part mounting condition for analog control line IFOUT_N IFOUT_P IFAGC Check IC1000 SoC Tuner module OK NG SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 59: ...AGC line R2809 R2838 C2827 Insert correct signal in correct terminal A Sound is normal OK No sound Check part mounting condition for digital data line IFOUT_N IFOUT_P IFAGC Check IC1000 SoC Digital Tuning 1 OK Check SoC IC1000 and Tuner module Check Tuner module Change NG parts Confirm ANT or Cable connection For TW LA ISDB T LA T2 COL Cable For NA ATSC MX UC NG A NG SYS SET 2018 09 19 04 47 37 GM...

Page 60: ...formation 60 4 4 NO PICTURE TUNER BM3 BM3 Top View IF IFAGC line R2838 C2827 BM3 Bottom View FB2802 C2808 C2807 FB2801 R2809 C2825 C2826 Under the heatsink BM3 Tuner potion Top View SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 61: ...oadcast NG No sound Check part mounting condition for digital data line TU1_TS_DATA0 TU1_TS_CLK TU1_TS_VALID TU1_TS_SYNC Refer Notes Change Tuner module Digital Tuning 2 Confirm ANT or Cable connection Confirm ANT or Satellite connection LA T2 COL For AEP JP For PA_T2 and CH HK OK Digital cable Terrestrial Refer to Digital Tuning 1 Terrestrial Cable OK Change NG parts NG OK Sound is normal OK Chec...

Page 62: ... Supplementary information 62 4 4 NO PICTURE TUNER BM3 BM3 Top View TS line RB2802 BM3 Bottom View RB2803 SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 63: ...eck R3803 DDC lines NG TMDS lines NG All lines NG Check the settings of Source equipment cable Target board other TV set both NG Other TV set OK Is using HDMI splitter NO YES Connect Source equipment directly Reference TV Set OK Check RB3804 R3805 R3806 Check CN3800 Check RB3800 RB3801 RB3802 RB3803 NG NG Check IC1000 5V line NG Spec 4 7 5 3V 5V line OK and HPD line NG Spec 2 4 5 3V Change B Board...

Page 64: ...eck R3818 DDC lines NG TMDS lines NG All lines NG Check the settings of Source equipment cable Target board other TV set both NG Other TV set OK Is using HDMI splitter NO Reference TV Set OK Check RB3809 R3810 R3811 Check CN3801 Check RB3805 RB3806 RB3807 RB3808 NG NG Check IC1000 5V line NG Spec 4 7 5 3V 5V line OK and HPD line NG Spec 2 4 5 3V Change B Board And inform the designer of it Check I...

Page 65: ...eck R4056 DDC lines NG TMDS lines NG All lines NG Check the settings of Source equipment cable Target board other TV set both NG Other TV set OK Is using HDMI splitter NO Reference TV Set OK Check RB3814 R3823 R3824 Check CN3602 Check RB3810 RB3811 RB3812 RB3813 NG NG Check IC1000 5V line NG Spec 4 7 5 3V 5V line OK and HPD line NG Spec 2 4 5 3V Change B Board And inform the designer of it Check I...

Page 66: ...eck R3837 DDC lines NG TMDS lines NG All lines NG Check the settings of Source equipment cable Target board other TV set both NG Other TV set OK Is using HDMI splitter NO Reference TV Set OK Check RB3819 R3829 R3830 Check CN3603 Check RB3815 RB3816 RB3817 RB3818 NG NG Check IC1000 5V line NG Spec 4 7 5 3V 5V line OK and HPD line NG Spec 2 4 5 3V Change B Board And inform the designer of it Check I...

Page 67: ...heck harness connection between B board and switch module Change switch module Switch module issue B board to switch module harness issue OK Change harness between B board to switch module harness NG NG NG OK OK Main device issue Change B board SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 68: ...arness between B board to SmartCore harness B board to SmartCore harness issue Harness connection issue Change SmartCore SmartCore issue NG Change B board Main device issue Check harness connection between B board and SmartCore NG NG OK OK OK SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 69: ... SmartCore harness issue Harness connection issue Change SmartCore SmartCore issue Change B board Main device issue NG Check harness connection between B board and SmartCore NG NG OK OK OK Check UI setting and make sure light sensor setting is ON Setting issue Change setting to ON Setting is OFF Setting is ON SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 70: ...s Cable Connection Proxy setting OK Connection Results Local Access Connection Results Internet Access Failed OK Failed Failed Wired Set up IP address setting Auto Check Local router DHCP server Manual Check IP address Local router setting Check cable B board OK NG B board OK SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 71: ...he TV Is the Wi Fi radio strength too weak or even No signal Access Point Bxx Board Hardware defect suspected Go to the next page No Yes No Yes 1 NG OK Wi Fi BT module Error message or no scan result appear in the network setting Check with another Wi Fi BT module SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 72: ... Loose harness OK Connect properly NG NG Change Bxx board Wi Fi BT module OK If Wi Fi malfunction happens Wi Fi BT module Harness between Wi Fi BT and Bxx Bxx board are suspected NG Change harness between Bxx board and Wi Fi BT module Main Harness OK 1 Check with another Wi Fi BT module SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 73: ...roller Or Bluetooth Speaker Headphoneoperation manual Home Settings Bluetooth Settings OK Check harness connection is OK between Wi Fi BT module and Bxx Loose harness NG OK Connect properly NG Change Wi Fi BT module NG Change Bxx board Wi Fi BT module OK NG Change harness Between Bxx board and Wi Fi BT module Main Harness OK NG else OK Can turn On BT and Can find the BT devices SYS SET 2018 09 19 ...

Page 74: ...ion on the TV NG Change Main harness NG OK Connect properly OFF Check Mic I F Board NG OK Change Mic I F board OK Check harness connection between Mic I F board and B Board Change Mic FPC Module NG Check Mic FPC Module OK 6 4 Built in Mic Malfunction 74 China Model does not have this function SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 75: ... i info 5 Volume then TV power on remote 3 You can see Service menu on display 4 1 How to Enter Service Mode Summary of Service Control 75 Home Exit General Setting Tuner Wi Fi BT Service Mode Model Information Self diagnosis History Video Audio Panel PQ SDB Service Menu 1 2 3 4 Function The flow of control Service mode on Display or i info 5 Vol Up Power Close Service menu Home Service mode off A...

Page 76: ...lf diagnosis History Video Audio Panel PQ SDB Service Menu Main Micro PKG1 1 0 03 26 1 00 0 0043 CEI V1 00000000 02000001 AQ2 5030 00 00 00 00 0 0 0 CameraVID CameraPIC CameraFW SW Version NVM Version Boot Version PQ Version AQ Version exFRC SF0 114 MLFW ex 4k BE SF2 550 MAFW SF0 201 ADSP SD2 550 NDAT SP2 550 PDAT SD2 550 BDAT SF BCM SD0 001 FDAT SD0 000 UDAT SD2 550 BDIX Set Home Exit General Set...

Page 77: ...NO Select YES if input data is correct Select NO if input data is incorrect Press Enter to save answer The font color of YES NO is change to black when it is selected Set Home Exit General Setting Tuner Wi Fi BT Service Mode Model Information Self diagnosis History Video Audio Panel PQ SDB Service Menu Model Number Setting Serial Number Edit _ _ _ _ _ _ _ Model Status Information Model Information...

Page 78: ...number that has been input is displayed Operator can still edit the Serial Number Model Number Setting Serial Number Edit 9999999 Model Status Information Model Information Set Home Exit Model Number Setting Serial Number Edit 9 9 9 9 9 9 9 Model Status Information Model Information The font color of YES NO is change to black when it is selected 4 3 Serial Number Edit 2 Yes No Input Data correct S...

Page 79: ...D 65XF9005 CEI 4 Select one Product Name from the list After that select OK and press Enter button Set Home Exit General Setting Tuner Wi Fi BT Service Mode Model Information Self diagnosis History Video Audio Panel PQ SDB Service Menu Model Information Model Number Setting SERIAL NUMBER EDIT Set Home Exit Model Status Information OK MODEL_NUMBER_SETTING _ _ _ _ _ _ _ _ _ _ _ _ 79 4 4 Model Number...

Page 80: ...Setting Tuner Wi Fi BT Service Mode Model Information Self diagnosis History Video Audio Panel PQ SDB Service Menu Set Home Exit Panel PQ Back WB Adjustment WB Mura CUC data transfer Set Home Exit 0 Back R WB Gain Set Home Exit 0 G WB Gain 0 B WB Gain 0 R WB Offset 0 G WB Offset 0 B WB Offset 80 4 5 WB Adjustment If necessary SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 81: ...mote commander b To change the items press or on remote commander and press Enter button Selectable items are 0 SoC to T con 1 T con to SoC 2 No action c Mura data transfer is also displayed on the menu but Mura function does not work on CS model CUC function can work refer to next page Please skip these items by pressing on remote commander d Select start and press Enter button to start transfer ...

Page 82: ... a Select CUC data transfer by pressing or on remote commander b To change the items press or on remote commander and press Enter button Choose 1 T con to SoC and press Enter button c Mura data transfer is also displayed on the menu but Mura function does not work on CS model Please skip this item by pressing on remote commander d Select start and press Enter button to start transfer 4 7 CUC data ...

Page 83: ...displayed after performance of HDD is checked General Setting Tuner Wi Fi BT Service Mode Model Information Self diagnosis History Video Audio Panel PQ SDB Service Menu Set Home Exit Off AAA Update CI Credent ECS_Enable General Setting Back Aging mode Ship Confirm HDD Performance Ch SCART RGB VREF Set Home Exit Off Auto HDD Performance Check Please wait Set Home Exit NG HDD Performance Check Resul...

Page 84: ...re registration is succeed failed General Setting Tuner Wi Fi BT Service Mode Model Information Self diagnosis History Video Audio Panel PQ SDB Service Menu Set Home Exit Off AAA Update CI Credent ECS_Enable General Setting Back Aging mode Ship Confirm HDD Performance Ch SCART RGB VREF Set Home Exit Off Auto NG HDD Re Register Result Back Set Home Exit 84 4 9 HDD Re Register EU only SYS SET 2018 0...

Page 85: ... the TV will automatically restart Please do not remove the USB device until an update complete message is displayed The update may take up to 15 minutes to complete 5 finished Caution Do not power off while the update is in progress BR CO LA only TV will reboot and enter STBY status Press Power key of remote commander to turn on TV OK 4 b USB image is not newer soft version Automatically show mes...

Page 86: ... Test point Video out UART BM3 board Power Micro STM8S103F2 U6 I2S RF IR Blaster RS232C depend on destinations IRB Micro S3F80P5X9 R eARC IC4000 EEPROM Panel ID Flash DDCs Video signal Audio signal Control Bus I2C CEC WiFi BT J20H095 00 USB HS Hub Mic I F LPC54113 I2S for Echo Cancelling I2S S PDIF Composite I2S DPJ board SW ADC AK5522 Center SP In USB FS Gx board PSU BCAS CI IR In IR Rx Center Ke...

Page 87: ... 1 4 POWER_ON 2 5 X_PWR_SHTDWN Wifi_STBY_ON 8 6 REG12V 9 7 REG12V CN6401 10 8 REG12V POWER_ON 1 4 26 6 9 GND Wifi_STBY_ON 2 5 26 7 10 GND CN5602 CN5601 STBY 3 3 22 JST PBVP 10V S 1 842 569 12 GND_D 1 40 GND_D GND 4 NC 1 842 596 11 JST BE_WDT 2 39 BE_WDT GND 5 2 22 BL_ON 3 38 BL_ON GND 6 9 22 VB1_REQ 4 37 VB1_REQ CN6101 GND 7 10 22 BOOTUP_NOTE 5 36 BOOTUP_NOTE SFP79 02WLB JAM REG12V 8 6 22 X_DAMP_R...

Page 88: ...SECTION 6 PANEL and TV SET HANDLING 88 Packing Parts and Structure 55 65 SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 89: ...ut Put on stable flat floor Open and tear the AL bag to take panel out You can tear it by hand easily once you make small cut on it Please take care not to cut panel when you make small cut on the bag Please take care not to fall down the panel Service Panel Un Packing SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 90: ...anel Un Packing Holding on Vertical Position Moving OK OK NG Don t push display by finger Don t push display by finger NG NG Don t catch frame by finger NG Don t grab 4 corner SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 91: ...91 OK NG NG Don t grab SP unit Don t grab Foot Bkt Service Panel Un Packing Holding on Vertical Position Moving SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 92: ...scrap screw on table There are risks of scratches on screen surface One man handling is prohibited Don t Slip the panel on table Soft Clean Sheet EPE PE FM etc No Dust Scrap Screw etc OK PANEL HANDLING GUIDANCE On Working Table SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 93: ...de and bottom center Holding positions are as follows Lift up to vertical position like above picture Holding Positions OK Top Bottom Holding Positions Position Top side from mid Position Around Stand foot 93 SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 94: ...ng face down panel OK Holding Positions OK Top Bottom Holding Positions Position 300 500mm from center Position Around Stand foot Hold top and bottom center Holding positions are as follows 94 SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 95: ...PANEL HANDLING GUIDANCE Lifting up Moving NG Don t hold around corner Don t hold left or right edges NG 95 SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 96: ...n t push display by finger Don t push display by finger NG NG Don t catch frame by finger NG Don t grab 4 corner PANEL HANDLING GUIDANCE Holding on Vertical Position Moving 96 SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 97: ...PANEL HANDLING GUIDANCE Holding on Vertical Position Moving OK NG NG Don t grab SP unit Don t grab Foot Bkt 97 SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 98: ...E FM etc No Dust Scrap Screw etc OK Caution Put soft clean sheet on the table Be careful to dust scrap screw on table There are risks of scratches on screen surface One man handling is prohibited Don t Slip the panel on table 98 SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 99: ... are as follows OK Lift up to vertical position like above picture Holding Positions Top Bottom Holding Positions Position Top side from mid Position Around Stand foot TV SET HANDLING GUIDANCE Lifting up OK 99 SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 100: ...om Holding Positions Position 300 500mm from center Position Around Stand foot Hold top and bottom center Holding positions are as follows TV SET HANDLING GUIDANCE Moving face down panel OK 100 SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 101: ...TV SET HANDLING GUIDANCE Lifting up NG Don t hold around corner Don t hold left or right edges 101 SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 102: ...push display by finger Don t push display by finger NG NG Don t catch frame by finger OK NG Don t grab 4 corner TV SET HANDLING GUIDANCE Holding on Vertical Position Moving 102 SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 103: ...103 TV SET HANDLING GUIDANCE Holding on Vertical Position Moving OK OK NG NG Don t grab chassis box NG Don t grab SP Cover SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 104: ...P No P Name Qty 4 694 261 01 SCREW PSW M5x14 3 X 3 Remove Stand Close and put on TV set Remove Cover NET SECTION 7 PANEL REPLACEMENT METHOD 104 SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 105: ...P No P Name Qty 4 579 926 01 SCREW M3X3 STEP 8 4 268 126 02 SCREW ORNAMENTAL M6X12 4 7 685 647 79 SCREW BVTP 3X10 4 Remove Cover Rear Hook 105 SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 106: ...PSW M3x6 W8 3 4 159 298 31 SCREW PSW M4X10 4 7 685 647 79 SCREW BVTP 3X10 1 4 256 393 12 SCREW PSW M3X6 W12 8 Remove LEVER_HINGE Not reuse part 4 739 107 0 TAPE CONDUCTIVE G L SPN Remove SWF L R 106 SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 107: ...93 12 SCREW PSW M3X6 W12 3 Remove G board block Not reuse part 4 739 108 0 TAPE CONDUCTIVE G S SPN Not reuse part 4 738 881 0 TAPE CONDUCTIVE HR SPN 4 738 882 0 TAPE CONDUCTIVE HL SPN 107 SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 108: ...P No P Name Qty 4 159 298 31 SCREW PSW M4X10 4 Remove Cover_Front_TOP Remove Chassis BOX assy 108 SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 109: ...Hook x 4 Hook x 4 Remove Cover_Panel_Bottom Remove from both side pull up 109 SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 110: ...P No P Name Qty 4 256 393 12 SCREW PSW M3X6 W12 2 Hook LR x 2 Pull up Hook part Slide parts to bottom Remove Cover_Panel_PWB Slide to bottom 110 SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 111: ...P No P Name Qty 4 256 393 12 SCREW PSW M3X6 W12 1 Remove Cover_Panel_CTR Pull to bottom Open HINGE L R 111 SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 112: ...P No P Name Qty 4 472 518 11 SCREW PSW M3x6 W8 2 4 159 298 31 SCREW PSW M4X10 4 4 256 393 12 SCREW PSW M3X6 W12 4 Remove HINGE L R Remove Bottom Case Smart core 112 SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 113: ...Remove Cover Panel TOP A Hook Remove by rotating parts 113 SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 114: ...P No P Name Qty 4 472 518 11 SCREW PSW M3x6 W8 11 Remove PWB x3 Not reuse part 4 589 892 0 TAPE DK020FR 19 19X80 SHEET Remove PWB x1 Except CN 114 SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 115: ...CS65 CS55 Panel module Panel module 115 SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 116: ...SECTION 8 PANEL PEELING OFF METHOD OF FILM 116 SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 117: ...otes for disassembling FPC Don t strongly pull FPC If FPC is pulled more than necessary it may disconnect Don t re fold FPC repeatedly Maximum 5 times If FPC is repeatedly folded it may disconnect 117 SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 118: ... it is curved the solder point on FPC may get damaged Don t touch FPC parts mounted area when assembling Pull lightly FPC in the direction of the figure below red FPC is rotated and unlocking hook 118 SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 119: ...C between a Panel and Light guide OPT If FPC is pinched it may torn off and malfunction occurred IR and OPT sensor Light Guide OPT Smart Core parts PNL Smart Core assembly FPC Positioning line 119 SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 120: ...cess by assembly plastic jig push area Push area Thickness 1 1 5mm Width 5mm Length Easy to hold size Material Plastic recommendation If use sheet metal deburring edge and add cushion for protecting edge Sheet metal add cushion image 5 1 1 5 120 SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 121: ...パネル機構設計部 2014 7 1 121 At the center of hook push FPC vertically When hook locked worker feels a click feeling If hook unlock when wiring FPC please repeat push area 121 SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 122: ...No mount area is Φ10mm Be careful not to hit a screwdriver against mounting parts No Mount Area Φ10 122 SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

Page 123: ...9 888 755 01 Sony EMCS Malaysia Sdn Bhd RDCM English 2018 08 123 SYS SET 2018 09 19 04 47 37 GMT 09 00 ...

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