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The image is blurred.
• The picture was taken in a dark location without the flash, resulting in camera-shake. The use of a
tripod or the flash is recommended (page 64). [Hand-held Twilight] (page 55) and [Anti Motion Blur]
(page 55) in [Scene Selection] are also effective in reducing blur.
The exposure value is flashing on the LCD screen or the viewfinder.
• The subject is too bright or too dark for the metering range of the camera.
Images cannot be played back.
• The folder/file name has been changed on your computer.
• When an image file has been processed by a computer or when the image file was recorded using a
model other than that of your camera, playback on your camera is not guaranteed.
• The camera is in USB mode. Disconnecting the camera from the computer (page 166).
• Use “PlayMemories Home” to copy images stored on your computer to your camera to play them
back on your camera.
The image cannot be deleted.
• Cancel the protection (page 104).
The image was deleted by mistake.
• Once you have deleted an image, you cannot restore it. We recommend that you protect images that
you do not want to delete (page 104).
A DPOF mark cannot be put.
• You cannot place DPOF marks on RAW images.
Not sure if the OS of the computer is compatible with the camera.
• Check “Recommended computer environment” (page 160).
The computer does not recognize the camera.
• Check that the camera is turned on.
• When the battery level is low, install the charged battery pack, or use the AC-PW20 AC Adaptor (sold
separately).
• Use the USB cable (supplied) for connection.
• Disconnect the USB cable, and connect it again firmly.
• Set [USB Connection] to [Mass Storage] (page 147).
• Disconnect all equipment other than the camera, the keyboard and the mouse from the USB terminals
of your computer.
• Connect the camera directly to your computer without passing through a USB hub or other device.
• If your computer has more than one USB terminal, reconnect the USB cable using another USB
terminal.
• Set [USB LUN Setting] to [Single].
Viewing images
Deleting/Editing images
Computers
Continued
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