Support services
DVCAM SILVER SUPPORT PACK
Sony understand that in today’s fast-changing
environment, the need is for both equipment
and a level of service that meet the crucial
demands for higher productivity in professional
video production.
Setting new standards in innovation, quality and
reliability
Keywords associated with the Sony DVCAM line-up are
versatility and flexibility. From state-of-the art technology
to sophisticated functionality, the DVCAM line-up
addresses a broad range of professional video applica-
tions from electronic news gathering to corporate video
productions.
As soon as equipment is switched on, it becomes
absolutely mission critical. Any fault or inability to use it
to its full potential will have an immediate impact on
bottom-line effectiveness. Now, with the launch of a
customer-focused operational and technical support
pack, which has significant advantages and benefits,
Sony has underscored another keyword—reliability.
Quite simply more
Because professional customers need professional
service and support, Sony offers enhanced support
services for DVCAM products. DVCAM products are
supplied with a 2-year Silver Support Pack, in addition
to warranty, as standard. That means unique extra
services, for twice as long.
Supported DVCAM products
Digital Camcorders:
DSR-570WSP | DSR-390P | DSR-250P | DSR-1P
DSR-PD170P | DSR-PDX10P
Digital VTRs
DSR-2000P | DSR-1800P | DSR-1600P |
DSR-1500AP
DSR-45P | DSR-30P | DSR-25 | DSR-11 | DSR-70AP
DSR-50P
Hard Disk Units
DSR-DU1 | DSR-DR1000P
2 Years Support
The Silver Support Pack extends the support period from the standard 1-year warranty to two
years. Not only that, but extra features and services are also included.
Collection Anywhere
In the event of equipment failure, Sony will arrange collection of the faulty unit directly from,
and delivery of the repaired unit directly to the customer’s location – anywhere in mainland
EU, Norway or Switzerland. That makes it simpler, quicker and even more convenient for the
customer.
Repair within 7 days
Sony will collect, repair and return the unit to the customer’s preferred location within 7 working
days. So, minimum downtime, increased confidence and the ability to plan your business are
guaranteed.
Loan
If the faulty equipment cannot be repaired in time, the DVCAM hotline will contact the customer
and arrange to have a loan unit delivered. Arrangements will be made to collect the loan unit
as soon as confirmation is received that the repair has been carried out satisfactorily.
Operational Phone Call Centre
Operational phone support is provided to give advice and help so that the user can get the
most out of their DVCAM equipment and maximise its performance. Our telephone support is
available from Monday to Friday and in 5 languages – English, French, German, Italian and
Spanish.
5 ADDITIONAL REASONS TO CHOOSE SONY DVCAM
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