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85
Troubleshooting
Error messages
Possible cause
: There is no SIM card
in the phone or you may have inserted
it incorrectly.
Solution
: Insert a SIM card.
5 To insert SIM card and battery
Possible cause
: The SIM card
connectors need cleaning.
Solution
: Remove the SIM card and
clean it. Also check that the card is not
damaged in a way that may prevent
connection to the phone connectors.
In that case, contact your network
operator for a new SIM card.
Possible cause
: The phone is set to
work only with certain SIM cards.
Solution
: Verify whether you are using
the correct operator SIM card for your
phone.
Possible cause
: You have entered
your PIN or PIN2 incorrectly.
Solution
: Enter the correct PIN or
PIN2
}
Possible cause
: You have entered your
PIN or PIN2 code incorrectly three
times in a row.
Solution
: To unblock,
Possible cause
: The two codes that
you have entered do not match.
Solution
: When you want to change
a security code (for example your PIN)
you have to confirm the new code by
entering exactly the same code again.
Possible cause
: Your phone is not
receiving any radio signal, or the
received signal is too weak.
Solution
: Contact your service
provider and make sure that the
network has coverage where you are.
If so, try to do a new search.
Possible cause
: The SIM card
is not working properly.
Solution
: Insert your SIM card in
another phone. If you still get the same
or a similar message, please contact
your service provider.