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84
Troubleshooting
Error messages
Possible cause
: There is no SIM card in the phone
or you may have inserted it incorrectly.
Solution
Possible cause
: The SIM card connectors need
cleaning.
Solution
: Remove the SIM card and clean it. Also
check that the card is not damaged in a way that
may prevent connection to the phone connectors.
In that case, contact your network operator for a
new SIM card.
Possible cause
: The phone is set to work only with
certain SIM cards.
Solution
: Check if you are using the correct
operator SIM card for your phone.
/
Possible cause
: You have entered your PIN or PIN2
incorrectly.
Solution
: Enter the correct PIN or PIN2
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.
/
Possible cause
: You have entered your PIN or PIN2
code incorrectly three times in a row.
Solution
: To unblock,
Possible cause
: The two codes that you have entered
do not match.
Solution
: When you want to change a security code
(for example your PIN) you have to confirm the new
code by entering exactly the same code again.
Possible cause
: Your phone is not receiving any
radio signal, or the received signal is too weak.
Solution
: Contact your network operator and make
sure that the network has coverage where you are.
If so, try to do a new search.
Possible cause
: The SIM card is not working
properly.
Solution
: Insert your SIM card in another phone.
If you still get the same or a similar message, please
contact your network operator.
Possible cause
: The phone is not working properly.
Solution
: Insert your SIM card in another phone. If
this works, it is probably the phone that is causing
the problem. Please contact the nearest
Sony Ericsson service location.