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This is the Internet version of the user's guide. © Print only for private use.

Troubleshooting

53

Troubleshooting

This chapter lists some problems that you might
encounter while using your phone. Some problems
require that you call your service provider, but most
of the problems you can easily correct yourself.

The phone cannot be switched on

Recharge or replace the battery. See “Getting started”
on page 6.

No indication of charging

When you start charging a battery that is empty or a
battery that has not been used for a long time, it make
take a while before the battery meter appears in the
display.

Display language

If the display shows a language that you do not
understand, you can always choose Automatic
(determined by your SIM card) by pressing

8888

in standby. You can always choose English by

pressing

0000

in standby.

Error messages

There is no SIM card in the phone or you may have
inserted it incorrectly. Insert a SIM card. See “The SIM
card” on page 6.

Insert correct SIM card

The phone is set to work only with certain SIM cards.
Insert the correct SIM card.

You are within range of a network, but you are not
allowed to use it. However, in an emergency, some
operators allow you to call the international emergency
number 112. See “Making emergency calls” on
page 25.

There is no network within range or the received signal
is too weak. You have to move to get a signal that is
strong enough.

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Summary of Contents for 1102101-BV

Page 1: ... your phone 16 Choose ring signal create pictures and more Calling 24 Use the phone book call options Messaging 40 E mail and text messages Using mobile Internet 45 WAP browser bookmarks More features 48 Calendar alarm clock games and more Security 51 SIM card lock phone lock Troubleshooting 53 Why doesn t the phone work the way I want Additional information 55 Safe and efficient use warranty decl...

Page 2: ...NNOVATRON PATENTS Please note Some of the services in this manual are not supported by all networks This also applies to the GSM International Emergency Number 112 Please contact your network operator or service provider if you are in doubt whether you can use a particular service or not Please read the Guidelines for safe and efficient use and the Limited warranty chapters before you use your mob...

Page 3: ...nternational phone call press and hold from standby set the phone to silent press and hold from standby turn off the microphone press and hold during a call speed dial phone book positions 1 9 press any of the number keys and from standby find a phone book entry beginning with the first letter or the closest following on a key press and hold any of the keys from standby find a phone book entry ent...

Page 4: ...This is the Internet version of the user s guide Print only for private use 4 Quick guide ...

Page 5: ...This is the Internet version of the user s guide Print only for private use 5 Front Back Indicator light Volume key Display Microphone On off key Keypad Option key Back cover ...

Page 6: ...vided by your network operator for more information about your subscription We recommend that you read the chapter Getting to know your phone on page 9 for information about how to move through the menus The SIM card When you register as a subscriber with a network operator you get a SIM Subscriber Identity Module card The SIM card contains a computer chip that keeps track of your phone number the...

Page 7: ...ery holders 2 Place the battery on the back of the phone and push until you hear a click 3 Connect the charger to the phone at the flash symbol The flash symbol on the charger plug must face upwards 4 It can take up to 30 minutes before an icon is shown in the display 5 Wait approximately four hours or until you see the battery is fully charged 6 Remove the charger by tilting the plug upwards You ...

Page 8: ... network operator On off My Network 12 18 SIM locked PIN If you make a mistake while entering your PIN delete the wrong number by pressing If you enter your PIN incorrectly three times in a row the SIM card is blocked This is indicated by the message PIN blocked To unblock it you need to enter you PUK Personal Unblocking Key Your PUK is provided by your network operator To make and receive calls E...

Page 9: ...on unchanged Move through the menus lists and text clear Delete numbers and letters from the display Delete an item from a list To turn off the microphone during a call press and hold the key Enter Enter Press and hold to enter the Option menu 1 9 0 Enter the digits 0 9 and letters Press and hold to enter the international prefix Move through menus using shortcuts Volume key Increase or decrease t...

Page 10: ... Settings YES Sounds alerts YES Key sound YES 2 Select Tone and press YES Interpret the instructions as follows 1 From standby press or to scroll to the Settings menu 2 Press to select the Settings menu The name of the menu that you have chosen is shown at the top of the display Settings 3 Press to select the Sounds alerts submenu You do not need to scroll with the arrow keys as this is the first ...

Page 11: ...ur phone 11 Display text A text that is highlighted shows your position in the menu If you press you enter this menu or select this option Grey text indicates a function that is temporarily unavailable for example due to your subscription or due to a certain setting which has not been turned on ...

Page 12: ...ptions Turn off tones Hold call Switch calls Release active Join calls Transfer call Release all Sounds alerts Profiles Call options Networks Display Language Time and date Locks Handsfree Phone name Master reset Calendar Time Pictures Calculator Games Homepage Bookmarks Push inbox Enter address Resume Select profile Clear cache WAP settings Write new Pictures Ring volume Edit shortcuts Please not...

Page 13: ...use when writing To select input language 1 Scroll to Settings YES Language YES Input YES 2 Scroll to the language that you want to use for entering letters and press Repeat step 2 if you want to use another language 3 Press YES to exit the menu Multitap text input When saving names in the phone book or when writing WAP addresses you always enter letters using multitap text input In the following ...

Page 14: ...sed word for every sequence of key presses This way you press each key only once even if the letter you want is not the first letter on the key When you press the keys a word is suggested Note T9 Text Input is not available in all languages To turn the T9 Text Input on or off 1 Scroll to Settings YES Language YES T9 input YES 2 Select On or Off To enter letters using T9 Text Input 1 Scroll to Mess...

Page 15: ...letter you want 3 Continue writing your message See also To send a text message on page 40 Key functions when using T9 Text Input Input method Press and hold to switch input method Accept word Press to accept the suggested word and add a space Candidates Press repeatedly to scroll between the suggested words Symbols Press to add symbols and punctuation marks such as and Press repeatedly to scroll ...

Page 16: ... setting Tip Use the volume keys on the side of the phone to change the volume silently To turn the ring signal on or off 1 From standby press and hold 2 Select Turn on silent and press YES All signals except the alarm and timer signals are turned off To cancel repeat step 1 select Turn off silent and press YES Increasing ring You can choose a ring signal that rises in steps from the lowest volume...

Page 17: ...ls YES Personal rings YES Add new YES 2 Enter the caller s number and press YES Press to retrieve a number from the phone book 3 Select a ring signal and press YES Composing your own ring signal You can compose ten different ring signals To compose or edit a ring signal 1 Scroll to Settings YES Sounds alerts YES My melodies YES 2 Select one of the melodies and press YES 3 Press to remove notes 4 U...

Page 18: ...cally set the menu language to the language of the country where you bought your SIM card Automatic If this is not the case the preset language is English To change the menu language 1 Scroll to Settings YES Language YES Menus YES 2 Select a language and press YES Note You can always choose Automatic by pressing 8888 in standby You can always choose English by pressing 0000 in standby Display ligh...

Page 19: ...res Picture editor keys and functions This table lists the keypad functions To save a picture in My Favourites 1 Scroll to Extras YES Pictures YES 2 Select a picture group and press YES 3 Select a picture and press 4 Press YES to save the picture Key Use Move the cursor up and left Move the cursor up Move the cursor up and right Move the cursor left Lift up or put down the pen Press and hold to sw...

Page 20: ...e and press YES To turn on the background picture 1 Scroll to Settings YES Display YES Background YES Activate YES 2 Select On and press YES Display sleep Turn on the sleeping display to save power To turn on the sleeping display 1 Scroll to Settings YES Display YES Display sleep YES 2 Select On and press YES Time and date The time is always displayed in standby mode To set the clock 1 Scroll to S...

Page 21: ...t down show 1 Scroll to Settings YES Display YES User greeting YES 2 Select an existing show or write your own greeting by selecting Custom then press YES You can also turn off the start up shut down show by selecting Off To turn the start up melody on or off 1 Scroll to Settings YES Display YES User greeting YES 2 Select a show and press YES 3 Select AnimationSound YES On or Off YES To create you...

Page 22: ...d hold 2 Select Turn off keylock and press YES Phone name You can choose a name for your phone To enter a phone name 1 Scroll to Settings YES Phone name YES 2 Select Edit and enter a name press YES My Shortcuts You can place your favourite functions in the My shortcuts menu In this way you can quickly and easily reach the functions you use most When you buy your phone My Shortcuts contains a few f...

Page 23: ...ngs included in a profile or add an accessory to a profile You cannot change the name of or add any accessories to the Normal profile To choose a profile manually 1 Scroll to Settings YES Profiles YES Select profile YES 2 Select a profile and press YES To change the name of a profile 1 Scroll to Settings YES Profiles YES Edit profile YES Profile name YES 2 Enter a new name and press YES To change ...

Page 24: ...2 Calling This chapter gives information about the calling functions that your phone supports Making calls Before you can make and receive calls you need to turn on the phone and be within range of a network Making a call 1 Enter the area code and phone number 2 Press YES Ending a call Press NO to end the call Changing the earpiece volume During a call you can change the listening volume by pressi...

Page 25: ...n appears The replaces the international prefix number of the country from which you are calling 2 Enter the country code area code without the leading zero and phone number 3 Press YES Making emergency calls 1 Enter 112 the international emergency number 2 Press YES Your Sony Ericsson phone supports the international emergency number 112 This means that it can normally be used to make an emergenc...

Page 26: ...jecting a call Press NO or Press either of the volume keys on the side of the phone twice to reject a call The caller hears a busy tone if this is supported by the caller s network If Divert calls When busy is on the call is diverted to the number you have specified See Diverting incoming calls on page 34 Missed calls If you have missed a call the message Missed calls 1 appears in standby mode The...

Page 27: ... select Next call 6 Select Hide my number or Show mynumber and press YES to make the call Ciphering Ciphering is a built in feature that encodes your calls and messages to provide additional privacy An icon is shown in the display during a call to indicate that ciphering is currently not being provided by the network Call list The Call List is a phone number log that saves information time date ph...

Page 28: ... made and received calls you can find these numbers in the Add numbers list Every phone number you save also gets a position number If you want to you can choose to sort your phone book entries according to their position number instead of the name If you intend to use your phone both at home and abroad it is a good idea to save all phone numbers as international phone numbers i e with the sign fo...

Page 29: ... by name associated with the number that you want to call and press YES If the name displayed is not the one you want press or until you find the correct name and number 3 Press YES to make the call Shortcuts to phone book entries You can call the phone numbers that you have saved in positions 1 9 by entering the position number in standby and then pressing YES Example Press and then YES When in s...

Page 30: ... your changes To delete an entry from the phone book 1 Scroll to Phone book YES Find and edit YES 2 Enter the name or the first few letters for the entry that you wish to edit and press YES 3 When the entry you want to delete is highlighted press 4 Press YES to confirm Sort order You may change the sort order of your phone book entries so that they are sorted according to their position number ins...

Page 31: ... check this in the Memory status menu see page 31 If for example you have 200 positions on your SIM card you can enter position number 201 to save a number in the first position of the phone memory Overwrite protection If you try to save a phone number in a position which already contains a phone number the message Overwrite appears together with the name saved in that position You now have two op...

Page 32: ... 5 To add the next member repeat steps 3 and 4 6 Press NO to leave the menu To add a member to an existing group Select the group you want and then select Input Add new Your voice mail service The answering service of your network operator allows callers to leave a voice message when you cannot answer your calls Depending on your operator you are informed that someone has left a message in differe...

Page 33: ... time and press YES 3 Select Reset timers if you want to reset a call time counter Call cost You can check the cost of your Last call and the Total time of your calls To check the call cost 1 Scroll to Call info YES Call costs YES 2 Select a call cost and press YES 3 Select Clear total cost to reset the counter Note If you subscribe to cost information you must enter your PIN2 to clear the cost or...

Page 34: ... all voice calls When busy divert calls if you are already on the phone Not reachable divert calls if your phone is turned off or if you are unreachable No reply divert calls that you do not answer within a specified time limit operator service To turn on a call divert 1 Scroll to Settings YES Call options YES Divert calls YES 2 Select a divert option and press YES 3 Select Activate and press YES ...

Page 35: ...king a second call 1 Put the ongoing call on hold by pressing YES 2 Enter the number you wish to call and press YES Press and hold to retrieve a number from the phone book Note You can only put one call on hold Receiving a second call If the Call Waiting service is on you hear a beep in the earpiece if you receive a second call A list of alternatives Answer Busy and Release answer is shown in the ...

Page 36: ...iting call becomes active and the call on hold remains on hold Reject the waiting call Select Busy Conference calls You can include up to five participants in a conference call To create a conference call you must have one ongoing call and one call on hold To join the two calls into a conference call Scroll to Ongoing call YES Join calls YES To add a new participant 1 Press YES to put the conferen...

Page 37: ...nal calls Outgoing intl all outgoing international calls except to your home country Outg intl roam all incoming calls All incoming all incoming calls when you are abroad when roaming Inc when roam To turn a call restriction on or off 1 Scroll to Settings YES Call options YES Restrict calls YES 2 Select an option and press YES 3 Select Activate or Cancel and press YES 4 Enter your password and pre...

Page 38: ...n or Off and press YES To save a fixed number Select Add new from the Phone book Fixed numbers menu then enter the number Closed user groups The Closed User Group function is a way of lowering call costs On some networks it is cheaper to make calls within a call group Your network operator can place certain numbers in groups You can have a maximum of 10 groups To add a group 1 Scroll to Settings Y...

Page 39: ...o Settings YES Call options YES Accept calls YES Accepted list YES 2 Scroll to Add new YES This takes you to the phone book 3 Select an entry and press YES To set the accept calls option 1 Scroll to Settings YES Call options YES Accept calls YES Accept options YES 2 Select an option and press YES Setting network preferences When you turn on the phone it automatically searches for your home network...

Page 40: ...g the international sign and country code and press YES Note The number to your service centre is provided by your operator To send a text message 1 Scroll to Messages YES Write new YES 2 Enter your message and press YES See Entering letters on page 13 3 Enter the recipient s phone number or retrieve it from the phone book by pressing 4 Press YES to send the message If you want to send the message...

Page 41: ...r message and press YES 3 Press select Groups and press YES 4 Select a group and press YES Note You will be charged for each group member Message options You can set a default value for the message options below or you can turn on the Set on send option which means that you choose the settings each time you send a message Message type The phone supports different types of messages Your service pro...

Page 42: ...ate now To send a template later select it from the Templates list in the Messages menu and proceed as described in To send a text message on page 40 Message counter You can check the number of text messages that you have sent To check the number of sent messages Scroll to Call info YES Call costs YES Sent SMS YES Select Clear msg count to reset the counter Receiving a message When you receive a m...

Page 43: ...ess YES To read the next message 1 When you have read the message press YES 2 Select Read next and press YES To delete a message 1 When you have read the message press YES 2 Select Delete and press YES Tip To delete a message from your Inbox select the message and press Saving incoming messages Incoming messages are saved in the phone memory The phone memory can hold up to 15 messages When the pho...

Page 44: ...mation codes Please refer to the information provided by your operator for more information about the area information codes To enter an area information code 1 Scroll to Messages YES Options YES Area info YES Edit list YES Add new YES 2 Enter the new code and press YES Receiving an area message When you receive an Area Information message the message automatically appears in the display You read ...

Page 45: ...rator or your service provider in a text message To request settings from Sony Ericsson Mobile Internet 1 Use a PC to go to www SonyEricsson com By using the WAP Configurator you can request that a text message be sent to your phone with the settings you need 2 When the message arrives New settings Install appears Press YES to install the new settings or Press NO to cancel installation A new reque...

Page 46: ...S You have now entered the settings you need to start the WAP browser Using WAP To select a WAP profile 1 Scroll to WAP services YES Select profile YES 2 Select a WAP profile YES To start browsing Scroll to WAP services YES Enter address YES Enter the WAP address YES To exit the browser Press and hold NO Remain connected appears Disconnect completely press NO Options When Browsing When browsing yo...

Page 47: ...ection 1 Scroll to WAP services YES WAP settings YES 2 Select the profile you want to edit 3 Select Gateway YES Security YES 4 Select On YES To check the certificates in your phone 1 Scroll to WAP services YES WAP settings YES Common YES 2 Scroll to Security YES select Trusted certif YES WAP push messages A service provider can send updated news or new WAP settings to your phone in a push message ...

Page 48: ... remember The tasks can be edited or deleted To add a task 1 Scroll to Extras YES Calendar YES 2 Select Add task YES 3 Enter a description YES 4 Enter the start end dates and times YES 5 Scroll to Continue YES 6 Set a reminder if required or select None and press YES to save Note If you select Set reminder enter the alarm date YES and the alarm time YES to save the task To view a task 1 Scroll to ...

Page 49: ... phone has an alarm clock which rings at the time set even if the phone is turned off The alarm rings for 60 seconds and is repeated every nine minutes for 60 minutes until you turn it off To set the alarm 1 Scroll to Extras YES Time YES Alarms YES Alarm YES 2 Enter the time and press YES To set a recurrent alarm 1 Scroll to Extras YES Time YES Alarms YES Recurrent alarm YES 2 Enter the time and p...

Page 50: ... the stopwatch menu Timer The phone has a built in 24 hour timer You set the time you want and when that time is up the phone beeps To set the timer 1 Scroll to Extras YES Time YES Timer YES 2 Enter the time and press YES to start the timer 3 When the alert sounds press any key to turn it off Calculator The phone has a built in calculator which can add subtract divide and multiply Press to get x P...

Page 51: ...tor To unblock your SIM card 1 PIN blocked appears in the display 2 Enter your PUK and press YES 3 Enter a new four to eight digit PIN and press YES 4 Re enter the new PIN to confirm and press YES To change your PIN 1 Scroll to Settings YES Locks YES SIM lock YES Change PIN YES 2 Enter your old current PIN and press YES 3 Enter your new PIN and press YES 4 Re enter the new PIN to confirm and press...

Page 52: ...he phone You have to enter your code followed by YES to use your phone Automatic If the phone lock is set to automatic you do not need to enter your phone lock code until a different SIM card is inserted in the phone Changing the phone lock code 1 Scroll to Settings YES Locks YES Phone lock YES Change code YES 2 Follow the steps described in To change your PIN on page 51 Note It is important that ...

Page 53: ...age If the display shows a language that you do not understand you can always choose Automatic determined by your SIM card by pressing 8888 in standby You can always choose English by pressing 0000 in standby Error messages Insert card There is no SIM card in the phone or you may have inserted it incorrectly Insert a SIM card See The SIM card on page 6 Insert correct SIM card The phone is set to w...

Page 54: ...imes in a row To unblock see The SIM card lock on page 51 PUK blocked contact operator You entered your personal unblocking key code PUK incorrectly 10 times in a row Contact your network operator provider or service provider Phone locked The phone is locked To unlock the phone see The phone lock on page 52 Phone lock code Your phone comes with the phone lock code 0000 You can change it to any fou...

Page 55: ...ere help and tips are only a few clicks away Here you find the latest software updates tips on how to use your product more efficiently function guides for some of the products and additional help when you require it Technical data General Product name T100 System GSM 900 GSM 1800 SIM Card Small plug in card 3V or 5V Dimensions Size 99 x 43 x 17 5 mm Weight with standard battery 73 g Ambient tempe...

Page 56: ... install wireless equipment in the area above your car s air bag Do not attempt to disassemble your product Only Sony Ericsson authorised personnel should perform service Do not direct the infrared ray at anyone s eye and make sure that it does not disturb any other infrared units Antenna Only use an antenna that has been specifically designed by Sony Ericsson for your mobile phone Use of unauthor...

Page 57: ...ue This is because the mobile phone is designed to use the minimum power required to reach the network Therefore the closer you are to a base station the more likely it is that the actual SAR level will decrease Variations in SAR below the radio frequency exposure guidelines do not mean that there are variations in safety While there may be differences in SAR levels among various mobile phones all...

Page 58: ...ITH YOUR MOBILE PHONE OR ITS ACCESSORIES THEY COULD HURT THEMSELVES OR OTHERS OR COULD ACCIDENTALLY DAMAGE THE MOBILE PHONE OR ACCESSORY YOUR MOBILE PHONE OR ITS ACCESSORY MAY CONTAIN SMALL PARTS THAT COULD BE DETACHED AND CREATE A CHOKING HAZARD Disposing of the product Your mobile phone should not be placed in municipal waste Please check local regulations for disposal of electronic products Pow...

Page 59: ...e only Ericsson or Sony Ericsson branded original batteries and chargers intended for use with your mobile phone Other chargers may not charge sufficiently or may produce excessive heat Using other batteries and chargers could be dangerous Do not disassemble or modify the battery Use the battery for the intended purpose only Do not expose the battery to liquid Do not let the metal contacts on the ...

Page 60: ...Sony Ericsson authorised distributors or service partners in the country region where you purchased the Product will at their option either repair or replace the Product in accordance with the terms and conditions stipulated herein Sony Ericsson and its service partners reserve the right to charge a handling fee if a returned Product is found not to be under warranty according to the conditions be...

Page 61: ...e been caused by use of accessories or other peripheral devices which are not Ericsson or Sony Ericsson branded original accessories intended for use with the Product 7 Tampering with any of the seals on the Product will void the warranty 8 THERE ARE NO EXPRESS WARRANTIES WHETHER WRITTEN OR ORAL OTHER THAN THIS PRINTED LIMITED WARRANTY ALL IMPLIED WARRANTIES INCLUDING WITHOUT LIMITATION THE IMPLIE...

Page 62: ... models sold in other EU countries It may not be possible to repair SIM locked Products In some countries regions additional information is requested If so this is clearly shown on the valid proof of purchase Declaration of conformity We Sony Ericsson Mobile Communications AB of Nya Vattentornet S 221 88 Lund Sweden declare under our sole responsibility that our product Sony Ericsson type 1102101 ...

Page 63: ...wn menu for the functions you use most often Network signal indicator Battery status indicator The ring signal is turned off All audible signals are turned off except the alarm and timer You have received a text message If the icon is flashing you have to empty the inbox to be able to receive the text message The alarm clock has been set and is on All incoming calls will be diverted to a defined n...

Page 64: ...e Unchecked voice message You can enter the phone book by pressing The text message is saved in the SIM card memory The network is preferred and can be used Forbidden network Your home network is within range The card lock or phone lock is on Symbol Description The keypad is locked Ciphering is currently not being provided by the network You have received a WAP push message Symbol Description ...

Page 65: ...urn off 34 turn on 34 Call forwarding See Call divert Call list 27 call number 27 Call restrictions See Restrict calls Call time 33 Call waiting service 35 turn off 35 turn on 35 Calling Line Identification service 26 Calls answering 26 conference 36 emergency 25 ending 24 hiding your number 27 international 25 making 24 putting on hold 35 36 receiving 26 rejecting 26 showing your number 27 switch...

Page 66: ...lock 22 L Letters entering 13 M Making a call 24 Master reset 24 Menus display text 11 leave a menu 10 moving scroll through 10 select a menu 10 Message signal 18 Messages See Text messages Microphone muting 24 turning off 24 Minute minder 18 Mobile Internet 45 security 47 Muting the microphone 24 My shortcuts 22 add function 22 remove function 22 N Network 39 selecting 39 Notepad 26 P Personal ri...

Page 67: ...age signal 18 personal 17 turn off 16 volume 18 S Save a number 28 Send a message 40 Service centre 40 Showing your number 27 Silent ring signal 16 SIM card copy contacts 32 unblocking 51 SIM card lock activating cancelling 51 SMS See Text messages Sony Ericsson Mobile Internet 20 Sony Ericsson web site 55 Stopwatch 50 Switching between two calls 35 T T9 Text Input 14 key functions 15 Text message...

Page 68: ...This is the Internet version of the user s guide Print only for private use 68 Index W WAP services browsing 46 push messages 47 ...

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