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18. Troubleshooting
If the problem persists, contact you hearing care professional
for assistance.
Causes
Dead battery
Blocked speaker/earpiece
Battery not inserted correctly
Hearing aid switched off
Hearing aid not inserted correctly
Earwax in ear canal
Volume too loud
Low battery
Speaker/earpiece blocked
Volume too low
Hearing has changed
Indication for low battery
Moisture on battery or
hearing aid
Hearing aid is in flight mode
Hearing aid not paired to the phone
Problem
Hearing aid not functioning
Hearing aid whistles
Hearing aid not loud enough
or distorted
Hearing aid plays two beeps
Hearing aid switches on & off
(intermittent)
Phone does not work
Please check www.phonak.com/audeomarvel for further information.
What to do
Change battery (chapter 5)
Clean speaker opening/earpiece
Insert battery correctly (chapter 5)
Switch hearing aid on by completely closing battery door (chapter 4)
Insert hearing aid correctly (chapter 6)
Contact your ENT/GP or hearing care professional
Decrease volume if volume control available (chapter 8)
Change battery (chapter 5)
Clean speaker opening/earpiece
Turn volume up if volume control available (chapter 8)
Contact you hearing care professional
Change battery within the next 30 minutes (chapter 5)
Wipe battery and hearing aid with dry cloth
Open and close battery door (chapter 12.2)
Pair it to the phone (chapter 10)