Sonova Phonak Audeo DPM-R User Manual Download Page 45 | Manualshive

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17. Care and maintenance

Diligent and routine care of your hearing aid and chargers
contribute to outstanding performance and a long service
life. To ensure a long service life, Sonova AG provides a
minimum of a ive year service period after phase out of
the respective hearing aid.

Please use the following speciications as a guideline.
Further information regarding product safety, see
chapter 23.2.

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Summary of Contents for Phonak Audeo DPM-R

Page 1: ...ue gt lt Tag DOC Project Deliverable Category User Information DOC Regulatory Applicability Technical File DOC Regulatory Applicability Device Master Record DMR DOC Regulatory Applicability Design His...

Page 2: ...Phonak Aud oTM P User Guide Phonak Aud o P R RT Phonak Aud o P R RT Trial...

Page 3: ...DPM R Phonak Aud o P90 R Phonak Aud o P90 RT Phonak Aud o P70 R Phonak Aud o P70 RT Phonak Aud o P50 R Phonak Aud o P50 RT Phonak Aud o P30 R Phonak Aud o P30 RT Phonak Aud o P R Trial Phonak Aud o P...

Page 4: ...ck If no box is checked and you do not know the model of your hearing aid or charging accessories please ask your hearing care professional The hearing aids described in this user guide contain a buil...

Page 5: ...und We thank you for making such a great choice and wish you many years of listening pleasure Please read the User Guide carefully to make sure that you understand and get the best out of hearing aids...

Page 6: ...5 For any information regarding the repair service of the hearing aid or accessories please contact the hearing care professional Phonak life is on www phonak com...

Page 7: ...Charging the hearing aids Using the hearing aid 5 Left right hearing aid markings 6 Putting on the hearing aid 7 Removing the hearing aid 8 Multi function button 9 On Of 10 Tap control 11 Connectivity...

Page 8: ...d storage conditions 17 Care and maintenance 18 Exchanging the earwax protection 19 Service and warranty 20 Compliance information 21 Information and description of symbols 22 Troubleshooting 23 Impor...

Page 9: ...aring aid After placing your hearing aid in the charger the indicator light will show the charging state of the battery until the hearing aid is fully charged When fully charged the indicator light wi...

Page 10: ...irmly press the lower part of the button for 3 seconds until the indicator light blinks On indicator light is solid green Of indicator light is solid red Enter light mode When device is of press the l...

Page 11: ...ntify your personal models by checking Your hearing aid charger details on page 3 comparing your earpieces hearing aid and charger with the following models Charging contacts Anchor optional Speaker w...

Page 12: ...ace for earpieces Cleaning tool Space for drying capsule cover open Drying capsule optional Hearing aid charging inserts with left right indicators Space for drying capsule cover closed Charger Case C...

Page 13: ...arger Case Combi Indicator light for power micro USB connection to external power supply micro USB connection to external power supply Power Pack Indicator light for battery status and external power...

Page 14: ...13 Mini Charger Case USB C connection to external power supply Indicator light for power Hearing aid charging inserts with left right indicators USB cable 3 m Power supply External power supply...

Page 15: ...Plug the power supply into a power outlet d The indicator light is green when the charger is connected to the power supply Connecting the power supply a b d c b d Power supply speciication Power suppl...

Page 16: ...ding on the hearing aid settings The hearing aid contains a built in and non removable rechargeable lithium ion battery Before using your hearing aid for the irst time it is recommended to charge it f...

Page 17: ...for how to set up the charger 1 Insert the hearing aid into the charging inserts Make sure the left and right hearing aid markings match the left blue right red indicators next to the charging inserts...

Page 18: ...17...

Page 19: ...green light The charging process will automatically stop when the batteries are fully charged so the hearing aids can be safely left in the charger It can take up to 3 hours to charge the hearing aids...

Page 20: ...19...

Page 21: ...out of the charger Do not hold the tubes to remove the hearing aids from the charger as this can damage the tubes The hearing aid switches on automatically when removed from the charger The indicator...

Page 22: ...21 1 2 2 1...

Page 23: ...nnect to an external power supply The Power Pack and hearing aids will be charged at the same time While connected to an external power supply the Power Pack indicator light will show the current batt...

Page 24: ...he indicator lights will show the status Power Pack lock and release Indicator light battery status 0 29 30 59 60 100 micro USB connection to external power source Battery check push button Please ens...

Page 25: ...g aid markings There is a red or blue marking on the back of the hearing aid and on the speaker This will tell you if it is a left or a right hearing aid Blue marking for left hearing aid Red marking...

Page 26: ...on the hearing aid 1 Place the hearing aid behind your ear 2 Insert the earpiece into your ear canal 3 If there is an anchor attached to the earpiece tuck it into the bowl of your ear to secure your...

Page 27: ...26 7 Removing the hearing aid Pull on the bend of the tube and remove the hearing aid from behind the ear...

Page 28: ...your individual Hearing aid instructions Please ask your hearing care professional for a printout The multi function button has several functions If the hearing aid is paired with a Bluetooth enabled...

Page 29: ...r 3 seconds until the indicator light blinks Wait until the solid green light indicates the hearing aid is ready Switch of hearing aid When you switch on the hearing aid you might hear a start up melo...

Page 30: ...etooth enabled device multiple functions can be accessed using tap control e g accept end phone call pause resume streaming start stop voice assistant This is indicated in your individual Hearing aid...

Page 31: ...options available for your hearing aid The TV Connector can be connected to any audio source such as a TV PC or hi i system Roger wireless microphones can be connected to your hearing aids as well Bl...

Page 32: ...tial pairing your hearing aids will connect automatically to the device Initial pairing can take up to 2 minutes 1 On your device e g a phone ensure that Bluetooth wireless technology is enabled and s...

Page 33: ...devices Select the hearing aid from the list to simultaneously pair both hearing aids A beep conirms successful pairing 12 2 Connecting to the device The connection will be maintained as long as the...

Page 34: ...s When paired and connected to your phone you will hear the caller s voice directly in your hearing aids Your voice is picked up by the hearing aid microphones and transmitted to the phone Caller s vo...

Page 35: ...1 Making a call Enter the phone number and press the dial button You will hear the dialing tone through your hearing aids Your voice is picked up by the hearing aid microphones and transmitted to the...

Page 36: ...n the hearing aids The call can be accepted by taping the top of your ear twice only available for models P90 and P70 a short press on the upper or lower part of the multi function button on the heari...

Page 37: ...d by taping the top of your ear twice only available for models P90 and P70 a long press on the upper or lower part of the multi function button on the hearing aid more than 2 seconds or directly on y...

Page 38: ...4 Rejecting a call An incoming call can be rejected by a long press on the upper or lower part of the multi function button on the hearing aid more than 2 seconds or directly on your phone long press...

Page 39: ...When lying some operators require all devices to be switched into light mode Entering light mode will not disable normal hearing aid functionality only the Bluetooth connectivity functions 14 1 Enter...

Page 40: ...econds signifying that the hearing aid is switching of 2 Press and hold the lower part of the button The green indicator light blinks when the hearing aid starts up 3 Keep pressing the button for 7 se...

Page 41: ...40 14 2 Exit light mode To enable the wireless function and exit light mode in each hearing aid Switch the hearing aid of and then on again refer to chapter 9...

Page 42: ...the button for at least 15 seconds It does not matter if the hearing aid is switched on or of before you start pressing the button There is no light or acoustic notiication at the end of the 15 secon...

Page 43: ...Charging Transport Storage Temperature Maximum range Recommended range 5 to 40 C 41 to 104 F 5 to 40 C 41 to 104 F 20 to 60 C 4 to 140 F 20 to 60 C 4 to 140 F 5 to 40 C 41 to 104 F 7 to 32 C 45 to 90...

Page 44: ...of 1 meter for 60 minutes and designed to be used in all daily life situations Therefore you do not have to worry about getting the hearing aids exposed to a rain shower or sweat However these hearing...

Page 45: ...outstanding performance and a long service life To ensure a long service life Sonova AG provides a minimum of a ive year service period after phase out of the respective hearing aid Please use the fo...

Page 46: ...ucts may damage it Your hearing aids are resistant to water sweat and dust under the following conditions After exposure to water sweat or dust the hearing aid is cleaned and dried The hearing aid is...

Page 47: ...capsules Chargers Make sure that charger inserts are clean Never use cleaning agents such as household detergents soap etc for cleaning your charger Weekly Hearing aid Clean the earpiece with a soft d...

Page 48: ...check the earwax protector regularly and exchange it if it looks dirty or if the hearing aid volume or sound quality is reduced The earwax protection should be replaced every four to eight weeks 1 Rem...

Page 49: ...48 2 Gently pull of the earpiece to remove 3 Clean the speaker with a lint free cloth...

Page 50: ...ing appears under the bin icon 18 2 Exchanging the earwax protection with CeruShield Disk 2 To remove a used earwax protector carefully insert the speaker into the free opening under bin icon until it...

Page 51: ...carefully insert the speaker into the opening where the new earwax protector is visible opposite the bin icon until it clicks After the click you will see the opening below is empty and the new earwa...

Page 52: ...the speaker in one hand and the earpiece in the other 18 3 Attaching the earpiece to the speaker 2 Slide the earpiece over the speaker sound outlet 3 The speaker and the earpiece should it perfectly...

Page 53: ...tional warranty valid from the date of purchase This limited warranty covers manufacturing and material defects in the hearing aid and chargers respectively but not accessories such as tubes earpieces...

Page 54: ...r non authorized service centers renders the warranty null and void This warranty does not include any services performed by a hearing care professional in their oice Serial numbers Hearing aid left s...

Page 55: ...r or the local Phonak representative whose address can be taken from the list on www phonak com us en certiicates Phonak worldwide locations Australia New Zealand Indicates a device s compliance with...

Page 56: ...55 The wireless models listed on page 2 are certiied under Phonak Aud o P R P RT P90 P70 P50 P30 Phonak Aud o P R Trial P RT Trial USA FCC ID KWC MRP Canada IC 2262A MRP...

Page 57: ...ressly approved by Sonova AG may void the FCC authorization to operate this device Notice 3 This device has been tested and found to comply with the limits for a Class B digital device pursuant to Par...

Page 58: ...erference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the device and receiver Connect the device into an outlet on a circuit dif...

Page 59: ...2 48 GHz GFSK Pi 4 DPSK GMSK 2 5 mW 1 m 4 2 Dual Mode HFP Hands free proile A2DP Radio information of your wireless hearing aid Antenna type Operation frequency Modulation Radiated power Bluetooth Ra...

Page 60: ...iance with emission and immunity standards Emission standards EN 60601 1 2 2015 IEC 60601 1 2 2014 EN 55011 2009 A1 CISPR11 2009 AMD1 2010 CISPR22 1997 CISPR32 2012 ISO 7637 2 2011 CISPR25 2016 EN 550...

Page 61: ...4 2 2008 EN 61000 4 3 2006 A1 A2 IEC 61000 4 3 2006 A1 A2 EN 61000 4 4 2012 IEC 61000 4 4 2012 EN 61000 4 5 2014 IEC 61000 4 5 2014 EN 61000 4 6 2014 IEC 61000 4 6 2013 EN 61000 4 8 2010 IEC 61000 4...

Page 62: ...tutions that were consulted under the above mentioned directives This symbol indicates that the products described in these user instructions adhere to the requirements for an applied part of Type B o...

Page 63: ...ices in these user guides Important information for handling and product safety This symbol confers that the electromagnetic interference from the device is under limits approved by the US Federal Com...

Page 64: ...cates the manufacturer s catalogue number so that the medical device can be identiied Indicates that the device is a medical device This symbol indicates that it is important for the user to read and...

Page 65: ...p dry The symbol with the crossed out garbage bin is to make you aware that this hearing aid as well as chargers and Power Pack may not be thrown away as normal household waste Please dispose of old o...

Page 66: ...65 Symbols applicable to the European power supply only Power supply with double isolation Device designed for indoor use only Safety isolating transformer short circuit proof...

Page 67: ...olume too loud Hearing aid not loud enough or distorted Volume too low Low battery Speaker earpiece blocked Hearing has changed Hearing aid plays two beeps Indication for low battery Hearing aid will...

Page 68: ...vailable chapter 8 Increase volume if volume control available chapter 8 Charge hearing aid chapter 4 Clean speaker opening earpiece Contact you hearing care professional Charge hearing aid chapter 4...

Page 69: ...ger Auto On feature is disabled Indicator light on hearing aid remains solid green after removal from charger Indicator light on hearing aid was red when hearing aid was placed into the charger Batter...

Page 70: ...ional Switch on the hearing aid chapter 9 Reboot the hearing aid chapter 15 Contact your hearing care professional A battery replacement may be required Switch hearing aid of and then on again chapter...

Page 71: ...nak Tinnitus Balance software feature is intended for use by people with tinnitus who also desire ampliication It provides supplementary noise stimulation which can help defocus the user s attention f...

Page 72: ...d is suitable for the home healthcare environment and due to their portability it may happen that it is used in professional healthcare facility environment like physician oices dental oices etc Targe...

Page 73: ...ent is described as any incident that directly or indirectly led might have led or might lead to any of the following a the death of a patient user or other person b the temporary or permanent serious...

Page 74: ...ate between 2 4 GHz 2 48 GHz frequency range When lying please check if light operator requires devices to be switched into light mode see chapter 14 The hearing aids specially programmed for each hea...

Page 75: ...custom hearing aids and earpieces can contain small quantities of acrylates from adhesives People who are sensitive to such substances may potentially experience an allergic skin reaction Please stop...

Page 76: ...ensure their safety The hearing aid is a small device and contains small parts Do not leave children and individuals with cognitive impairment unsupervised with this hearing aid If swallowed consult...

Page 77: ...mplant Please note that interference can also be caused by power lines electrostatic discharge airport metal detectors etc Keep magnets i e EasyPhone magnet etc at least 15 cm 6 inches away from the a...

Page 78: ...F communications equipment including peripherals such as antenna cables and external antennas should be used no closer than 30 cm 12 inches to any part of the hearing aids including cables speciied by...

Page 79: ...anal it is strongly recommended to see a medical specialist for safe removal Avoid strong physical impacts to the ear when wearing a hearing aid with customized earpiece The stability of customized ea...

Page 80: ...swimming or bathing Always remove your hearing aid before these activities as the hearing aid contains sensitive electronic parts Never wash the microphone inputs Doing so could cause it to lose its s...

Page 81: ...oval from the ear Do not drop your hearing aid or charging accessories Dropping onto a hard surface can damage your hearing aid or charging accessories Charger Power Pack and power supply must be prot...

Page 82: ...nerating magnetic ields Hearing aids don t need to be removed when passing security gates airports etc If X ray is used at all it will be in very low doses and will not afect the hearing aids Do not u...

Page 83: ...a lithium polymer battery both with a Watt hour rating 20 Wh which have been tested according to UN 38 3 of the UN Manual of Tests and Criteria and should be shipped in accordance with all the rules a...

Page 84: ...83 Notes...

Page 85: ...nal 029 0844 02 V1 00 2020 03 na 2020 Sonova AG All rights reserved Manufacturer Sonova AG Laubisr tistrasse 28 CH 8712 St fa Switzerland www phonak com Sonova Deutschland GmbH Max Eyth Str 20 DE 7073...

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