6 Troubleshooting
6.1
[USB audio] no audio input on Microsoft Windows
Depending on the privacy settings of your Microsoft Windows operating system, you
may need to enable the microphone input in order to receive audio from the SX-M2D2.
To enable the microphone input, do the following:
1. Open Settings
2. Go to Privacy – Microphone
3. On the right, enable the toggle switch under Allow apps to access your
microphone.
6.2
[USB audio] USB audio ERROR status
When connecting the SX-M2D2 to a USB host, the USB input menu displays an
ERROR status. In such a case ,check the following:
•
Try another cable. Some cables available on the market are not suited for
USB 2.0 high-speed communication (480 Mbps). Also the maximum allowed
cable length of 5 meters (16 feet) should not be exceeded.
•
Clean the SX-M2D2 USB connector. A dirty connector can cause bad
electrical connections
•
If you use a USB hub, try connecting the SX-M2D2 directly to the host
•
If the problem happens after a USB firmware update, download the update file
and apply the update again
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