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PROBLEM

Grill will not light with a match or low heat with dial set
to "High" position.

Flame is erratic

Flare-ups

Burner flame is mostly yellow or orange, possibly in 
conjunction with smell of gas.

SOLUTION

• Is your gas supply fully turned on?

• Is there gas in your L.P. tank ? Check your gas level.

• Shut off gas supply, disconnect gas line at tank, reconnect

the line to the tank.

• Make sure all the knobs are in the off position, then open

the gas supply valve on the L.P. tank very slowly 1/4 turn,
then open fully (at least two full turns). Check flame
height again.

• Check to insure the gas supply line or hose is not kinked.

• If only one burner appears low, check and clean the burner

ports if clogged or dirty.

• Check for leaks.

Note - Pre-Heating time can take from 5 to 10 minutes.

• Check gas connection

- look for kinked hose.
- make sure gas supply valve is fully open.

• Gas level may be low.

• Grill may be in need of cleaning.

• Check flavor grids and cooking grates for excess food or

grease build-up.

• Ensure grill is not placed directly in the path of wind.

• Be sure drip tray is clean, (do not use aluminum foil on 

drip tray.)

Note: Some flare-ups may be inevitable if cooking
greasy foods.

• Check the burner inlet for obstructions. Particularly at air

inlets for each burner.

• Grill may be in an area that is too windy.

Troubleshooting Your Grill

14

Summary of Contents for 30"

Page 1: ... o o n n o o m m a a S S o o n n o o m m a a Sonoma Platinum Edition Grill 30 Model P L A P L A T I N U M T I N U M E D I T I O N E D I T I O N TM USE AND CARE MANUAL FOR OUTDOOR USE ONLY MADE IN THE U S A ...

Page 2: ...replace any part of this appliance unless it is specifically recommended in this manual A qualified service technician should conduct all other service Follow the installation and servicing instructions provided with this product Have your grill installed by a qualified service technician Locate the main gas supply valve so that you know how to shut the gas off to your grill If you smell gas make ...

Page 3: ...ntrol knob back infrared burner 5 Control knobs main burners 6 Convection vents 7 Hood Handle 8 Warming shelf 9 Infrared back burner 10 Electronic igniter main rear infrared side burner 11 Cart with door 12 Side Burner 13 Control knob Side Burner 14 Drip Tray 2 1 7 8 9 12 13 10 11 14 5 6 4 3 ...

Page 4: ... PARTS INSTALLATION 1 Install the bottom Flavor Grids in the lower cutouts and around the igniters See Fig 3 2 Insert the top row of Flavor Grids with the 90 degree angled heat shield bottom side of flavor grid facing the rear of the unit into cutouts with triangle ridges facing up See Fig 4 5 3 Install cooking grates on the ledges provided on the grill to create your cooking surface See Fig 6 4 P...

Page 5: ...rner to burner shelf by inserting the valve toward front of the grill end first then sliding the burner igniter assembly through the holes in the top of the burner shelf It may be necessary to bend the gas line slightly to fit the burner assembly See Fig 10 11 4 Insert two 2 1 4 self tapping screws through the top of the shelf to secure the burner assembly See Fig 12 5 Install 1 Phillips head scre...

Page 6: ...e Fig 18 19 NOTE It does not matter which wire goes to which terminal on the igniter IGNITER ASSEMBLY SEE FIG 20 21 1 The battery spring and igniter cap must be installed before using 2 Install lock nut See Fig 20 3 Install the battery positive side first See Fig 21 4 Slide spring assembly over battery See Fig 21 5 Screw igniter cap onto igniter See Fig 22 5 Side Burner Assembly Fig 15 Fig 16 Fig ...

Page 7: ...s supply cylinder must be constructed and marked in accordance with the specifications for L P gas cylinders of the U S Department of Transportation DOT or the National Standard of Canada CAN CAS B339 Cylinders Spheres and Tubes for the Transportation of Dangerous Goods L P TANK USE When turning the L P tank on make sure to open the valve SLOWLY two 2 complete turns to insure proper gas flow Most ...

Page 8: ...r 5 Turn on the burner control knobs for a moment to release the pressure in the hose then turn the control knobs back off 6 Wash off soapy solution with cold water and towel dry Check all gas supply fittings before each use and each time the gas supply cylinder is connected to the regulator Have a qualified service technician leak test the grill any time a part of the gas system is replaced Also ...

Page 9: ...F position and wait 5 minutes before trying again 5 Repeat above steps to light remaining burners Match Lighting If by chance the electronic igniter does not light the burner the burner may be lit with a match attached to the match extender located on the inside of the cart door Keep your face as far away from the grill surface as possible and pass the match extender through the spaces in the gril...

Page 10: ... combustible construction is required for the lid to fully open Storage of an outdoor gas cooking appliance indoor is permissible only if the cylinder is disconnected and removed from the appliance GENERAL RULES Do not leave the grill unattended while cooking 1 Make sure the grill has been leak tested and is properly located 2 Light the grill burners using the instructions provided in this manual ...

Page 11: ...nit 10 ATTACHING THE ROTISSERIE The motor is mounted on a bracket on the left side of the grill by sliding the motor over the bracket with the cord facing the back of the grill With the rotisserie motor in place and plugged into an electrical outlet it is now ready to operate Slide one of the meat forks onto the rod prongs facing away from the han dle Push the rod through the center of the food th...

Page 12: ...to heat and is not a defect The infrared panel will also darken after initial use This is also a normal occurrence SIDE BURNER LIGHTING Push and turn the control knob to the HIGH position and immediately press and hold the electronic igniter button You ll hear a snapping sound It may be necessary to hold the electronic starter button for about 4 seconds If the burn er does not light in 4 seconds t...

Page 13: ... the grates will be easier if removed from the grill and cleaned with a mild detergent STAINLESS STEEL After initial usage areas of the grill may discolor from the intense heat given off by the burners this is normal Purchase a mild stainless steel cleaner and rub in the direction of the grain of the metal Specks of grease can gather on the surface of the stainless steel and bake on to the surface...

Page 14: ...s at least once a year to reduce this risk BEFORE CALLING CUSTOMER SERVICE If the grill does not function properly use the following checklist 13 PROBLEM Grill will not light when the igniter button is pushed SOLUTION Is your gas supply turned on Is there gas in your L P tank Check your gas level Is one of your burners turned on Allow up to four seconds of gas flow to ignite Is your igniter workin...

Page 15: ...ck to insure the gas supply line or hose is not kinked If only one burner appears low check and clean the burner ports if clogged or dirty Check for leaks Note Pre Heating time can take from 5 to 10 minutes Check gas connection look for kinked hose make sure gas supply valve is fully open Gas level may be low Grill may be in need of cleaning Check flavor grids and cooking grates for excess food or...

Page 16: ...oughly carry out the instructions provided with the unit to ensure that the appliance is installed correctly and check the troubleshooting section in the use and care manual The warranty is non transferable The warranty is for replacement of defective parts only Sure Heat Manufacturing will not be responsible for damage resulting from accident alteration misuse abuse hostile environments improper ...

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