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Chapter 5 – Tips, General Information, and Known Issues

KNOWN ISSUES

Not all PCIe Cards Will Perform at 100%

 

Thunderbolt 2’s PCIe bandwidth is limited to 20Gbps. While 
most cards will operate at full performance, some may not due 
to the fact they require more bandwidth than Thunderbolt 2 is 
capable of supporting.

OS X Updates May Break Compatibility

 

Specific device drivers that work under one version of OS X 
may not work under a later version

Before updating to the 

latest OS, we recommend that you contact your PCIe card’s 
manufacturer to verify that the existing drivers work. Note 
that other software updates for the computer may also break 
compatibility.

Some Devices’ Performance May be Affected by Where They 
Are Connected in a Thunderbolt Chain 

However small, Thunderbolt introduces latency to a device chain. 
If you expand with additional Thunderbolt expansion chassis, 
you may need to experiment with which cards work better in 
chassis closer to or farther from the computer in the chain 

Thunderbolt Support Under Windows is Incomplete

 

At the time of this writing, Intel and Microsoft have not settled 
on a certification standard for Thunderbolt devices under 
Windows. The main unresolved issues are how hot-plugging 
support and Sleep mode support for Thunderbolt devices are 
handled. Support for these features exists under OS X, but is still 
in development under Windows. While Thunderbolt-compatible 
cards will function in your Echo expansion chassis when 
attached to your computer at boot, we cannot guarantee how the 
Windows driver will respond to hot-plugging of the Thunderbolt 
cable after boot or how it will operate when returning from sleep. 
While we do expect these issues to be resolved in the future, at 
the present they are not.

TIPS, GENERAL INFORMATION

Keeping the Card Cool

 

With its optimized airflow design and temperature-controlled 
fan providing cooling at all times, Echo Express SEL provides 
adequate cooling for the installed card. Do not operate the Echo 
Express SEL with its cover off, and do not block any of the vents

Otherwise, the installed card and Echo Express SEL’s components 
may overheat.

Hot Plugging the Echo Express SEL – Mac Users

 

When a certified Thunderbolt-compatible card (used with 
Thunderbolt-compatible drivers) is installed in the Echo Express 
SEL, you may connect and disconnect the chassis while the 
computer is on. Of course, if you have anything connected to 
the card, such as storage devices, cameras, etc., follow proper 
procedures for disconnecting those devices before unplugging the 
Echo Express SEL chassis.

There’s No Need to Unplug the Power Adapter

 

Because Echo Express SEL automatically powers on and off with 
the computer to which it’s connected, there’s no power switch, 
nor is there any need to disconnect the power cable under 
normal use.

Power Indicator Operation

 

Because the Echo Express SEL chassis automatically powers on 
and off with the computer to which it’s connected, its power 
indicator only lights when the computer is on, and turns off 
when the computer is sleeping or powered off. Note that the 
power adapter’s power indicator remains lit as long as it is 
connected to a live power outlet.

Connecting Additional Thunderbolt Devices

 

You may connect up to six Thunderbolt devices total in a daisy 
chain, including the Apple Thunderbolt Display. 

Using Expansion Cards Without Drivers

 

Some Thunderbolt-compatible expansion cards, like Sonnet’s 
Presto

 Gigabit Pro PCIe and Sonnet’s Tempo

 SATA Pro 6Gb 

PCIe 2.0 eSATA card, use drivers built into the OS. 

Some PCIe Cards May Not Fit in Echo Express SEL

 

Cards installed into Echo Express SEL must be no more than 6.6 
inches (16.76 cm) long, and must have a low-profile PCIe card 
bracket attached.

Replacing a Card After Initial Installation

 

Shut down the computer, and then disconnect the power adapter 
and Thunderbolt cables from the Echo Express SEL before 
disassembling the chassis and replacing the card.

PCIe CARDS ARE NOT HOT-PLUGGABLE!

 

Never install a PCIe card into Echo Express SEL while it is 
connected to a computer or power outlet! If you do, you risk 
injury, and damage to the card, chassis, and computer.

8

Summary of Contents for Echo Express SEL

Page 1: ...User s Guide for Echo Express SEL Thunderbolt 2 to PCIe Card Expansion Chassis For Windows ...

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Page 3: ... PCIe Card Installation Steps 4 4 Verify Connections Using System Information 7 Verify the Echo Express SEL is Recognized Verify the Installed Card is Recognized 5 Tips General Information and Known Issues 8 Tips General Information Known Issues 6 Specifications Precautions FCC Compliance and Support Information 9 Specifications Safety Precautions FCC Compliance Contacting Customer Service Visit O...

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Page 5: ...r Windows Compatibility Windows PC with a Thunderbolt 2 or Thunderbolt port Windows 8 7 System Requirements While the Echo Express SEL chassis requires no drivers the expansion card you install does Thunderbolt compatible drivers to enable it to work properly through the Thunderbolt interface are required More information on which cards are compatible with Echo Express SEL is available at http son...

Page 6: ...Thunderbolt device connected between the computer and Echo chassis must also be powered on before the Echo chassis power indicator will light up 2 12V DC Socket Connect the included DC power adapter between this socket and the included power cord 3 Thunderbolt Ports Connect the included Thunderbolt cable between either port and your computer s Thunderbolt port or other Thunderbolt device in the ch...

Page 7: ...revent overheating Echo Express SEL Power Adapter 1 Power Adapter Connect this to the Echo Express SEL chassis power port Note that the power indicator on top lights when the adapter is connected to AC power 2 Power Cord Connect this between a power outlet and the power adapter Note that the power cord included with your product may appear different than the one pictured here depending on where th...

Page 8: ...xpress SEL chassis right side up Figure 2 4 Place your hand on top of the outer case Remove the inner assembly by gently grasping its faceplate by the edges and pulling Figure 3 Set aside the outer case 5 Remove and set aside the screw used to secure a PCIe card from the Echo Express SEL chassis inner assembly Figure 3 Support Note To avoid damaging components due to static electricity discharge w...

Page 9: ...amage and then try inserting the card again Figure 4 9 Secure the card using the screw you removed previously do not overtighten the screw Figure 4 10 Place your hand on top of the outer case and then gently push the inner assembly back into the outer case Figure 5 11 Turn the Echo Express SEL chassis upside down and then secure the outer case to the inner assembly by reattaching the four feet do ...

Page 10: ...ress SEL chassis will not light until the computer and any other Thunderbolt device connected between it and the Echo chassis is powered on Support Note Sonnet s ThunderLok Thunderbolt connector retainer clip secures the included Thunderbolt cable to the Echo chassis to prevent accidental disconnects Although it is compatible with some other copper Thunderbolt cables like Apple s it is not compati...

Page 11: ... Bus and then Echo Express SEL Figure 9 B Verify the Installed Card is Recognized 1 Click PCI Cards under the Hardware header in the left column Figure 10 2 At the top of the right column the installed card is listed By selecting the card detailed information is listed You should see Yes next to Driver Installed and Tunnel Compatible otherwise the card or driver may not be Thunderbolt compatible F...

Page 12: ...Do not operate the Echo Express SEL with its cover off and do not block any of the vents Otherwise the installed card and Echo Express SEL s components may overheat Hot Plugging the Echo Express SEL Mac Users When a certified Thunderbolt compatible card used with Thunderbolt compatible drivers is installed in the Echo Express SEL you may connect and disconnect the chassis while the computer is on ...

Page 13: ... Thunderbolt Power Expansion Slot x8 mechanical x4 electrical PCIe 2 0 PCIe Card Support Low profile PCIe card Compatible PCIe Cards See Sonnet Website www sonnettech com Power Adapter Universal 80W 100 240V AC 50 60 Hz PCIe Card Minimum Guaranteed Power 25W Operating Temperatures 32 F to 95 F 0 C to 35 C Dimensions WxDxH 4 x 8 25 x 2 86 in 10 3 x 21 x 7 28 cm Weight 1 85 lbs 84 kg RoHS Compliant ...

Page 14: ...go MacBook Air MacBook Pro Mac Pro and OS X are trademarks of Apple Inc registered in the United States and other countries Thunderbolt 2 and theThunderbolt logo are trademarks of Intel Corporation in the U S and or other countries Other product names are trademarks of their respective owners Product specifications subject to change without notice Printed in the USA UG ECHO EXP SEL E C 022515 ...

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