SOMFY 1870531, Instructions Manual

Page: 25 / 132

Soliris io
EN
23 Copyright
©
2019-2021 SOMFY ACTIVITES SA, Société Anonyme. All rights reserved.
2.6. TIPS AND ADVICE ON INSTALLATION
2.6.1. Questions about the product ?
Observations Possible causes Solutions
The sensor cannot
be paired with the io
motor or receiver.
The io motor or receiver memory
is full.
Unpair at least one sensor to be able to
connect the Soliris io sensor.
The sensor is fixed on a metal part. Move the sensor to distance it from the
metal part.
The sensor is not within the io
motor or receiver's range.
Move the sensor closer to the io motor or
receiver.
The motorised product
rises once an hour.
The sensor is not operating. Check the operation of the motorised
product with the io control point.
Check the operation of the sensor on
the motor using the Demo mode.
Check the sensor wiring.
Replace the sensor if it is faulty; see
2.6.4.
The sensor is not within the io
motor or receiver's range.
Move the sensor closer to the io motor or
receiver.
The motorised product
does not automatically
retract when the wind
is detected.
The sensor does not work
because the wiring is incorrect.
Check the sensor wiring; see 2.3 .
The sensor is not paired with the
io motor or receiver.
Pair the sensor with io motor or receiver;
see 2.5.
The wind sensitivity threshold is
incorrectly set.
Alter the wind sensitivity threshold; see
2.5.3 .
External radio equipment
is interfering with the radio
reception (e.g. Hi-Fi radio
headphones).
Turn off all radio equipment nearby.
The motorised product
does not react when
the sun appears/
disappears.
The sun sensitivity threshold is
incorrectly set.
Alter the sun sensitivity threshold; see 2.5.
2.6.2. Disassembling Soliris io
Attention
• Perform disassembly and wiring operations away from any dust, moisture or foreign bodies to maintain
tightness.
• Never remove the cover located under the anemometer.
1] Switch off the mains power supply.
2] Loosen the screws located on the protective housing G) and
unclip the protective housing (G) from the mounting bracket (H).
OFF
1]
2]
FR
STOP
90°
G