19
3.4
Any product must be repaired on the site of installation without causing serious
inconvenience to the parties, save, if this proves impossible, or disproportionate;
3.5
In order to exercise its rights, and provided that the term indicated in 3.1 is not
exceeded, the Buyer must report in writing to Solzaima, S.A., the lack of conformity of
the Product within a maximum period of:
3.5.1
60 (sixty) days after the date on which it has detected it in the case of
domestic use of the product;
3.5.2
Thirty (30) days from the date of its detection, in the case of
professional use of the Product.
3.6
In the pellet range equipment’s, the commissioning service is required to
activate the warranty. It must be registered up to 3 months after the date of invoice, or,
100 hours of work of the product (whichever occurs first);
3.7
During the Warranty period referred to in paragraph 3.1 (and for this to remain
valid), repairs to the Product must be performed exclusively by the Official Technical
Services of the Brand. All services provided under this Guarantee will be performed
Monday through Friday within the working time and calendar legally established in each
region.
3.8
All requests for assistance must be submitted to the Solzaima, S.A. Customer
support service, by means of a proper form present on the Website www.solzaima.co.uk,
or, e-mail: [email protected]. At the time of the technical assistance to the
Product, the Buyer must present, as proof of the Product Warranty, the purchase invoice
of the same or another document demonstrating its acquisition. In any case, the
document proving the acquisition of the Product must contain the identification of the
Product (as mentioned in point 2 above) and its date of acquisition. Alternatively, and in
order to validate the Product Warranty, the PSR - document certifying the commissioning
of the machine (when applicable)).
3.9
The Product will have to be installed by a qualified professional for the purpose,
in accordance with the regulations in force in each geographical area, for the installation
of these Products and complying with all the regulations in force, especially regarding
chimneys, as well as other applicable regulations for aspects such as water supply,
electricity and / or other related to the equipment or sector and as described in the
instruction manual.
Summary of Contents for Pepper 70
Page 2: ......
