11
USER MANUAL
TROUBLESHOOTING
Issue
Potential Cause
Solution
Unit is too hot
Temperature control is set too high
Change the temperature to a lower setting
Unit is connected to incorrect power supply
Contact an authorized electrician
Defective internal thermostat
Contact an authorized electrician
Unit is not hot enough
Unit has not had enough time to preheat
Allow unit 30 minutes to reach operating
temperature. This can be accelerated by
closing the drawer vent(s).
Temperature control is set too low
Change the temperature to a higher setting
Drawer(s) are not closed completely
Make sure all drawers are
completely closed
Defective internal thermostat
Contact an authorized electrician
Product is too dry
Drawer vent is open
Move drawer vent to closed
Water pan is empty or not installed
Install/fill water pan and control moisture
level using drawer vents
Product is too moist
Drawer vent is closed
Move drawer vent to open
Water pan is installed but not needed
Remove water pan from drawer
Unit is not working
at all
Unit not plugged in
Plug unit into proper power supply
Unit not turned on
Turn control knob away from “OFF”
Circuit breaker tripped
Reset circuit breaker
Control knob is defective
Contact an authorized electrician
Defective internal thermostat
Contact an authorized electrician
Heating element is burned out
Contact an authorized electrician
