The Webbox2 is not functioning or it is functioning
abnormally.
Your Webbox2 may need to be reset. This can be resolved by restarting
your Webbox2 using the factory configurations (not yet implemented).
Turn the device off and then on again while you press the [Reset] button
down using a paper clip for example. (The [Reset] button is the opening
next to the SD slot on the rear of the device). The text [Factory default?]
will now appear in your screen. Now press the [OK] button within a few
seconds in order to confirm the procedure.
The wireless connection is no longer working.
Switch the Webbox2 off and then on again. Also switch the modem or
router off and then on again, for example by removing the cable out of the
electric socket.
Try getting the Webbox2 to operate by connecting the Ethernet cable you
have been supplied directly to the modem or router. If this works, you can
try to reconnect to the wireless network again.
Check the settings of your modem or router to see if the channel choice is
set up automatically, or to a specific channel number. If it is set to a
specific number, change the setting to automatic (the router itself will then
look for an available channel). If necessary consult your network provider.
The subtitling is not being spoken even though it is visible on the
television screen.
There are programmes in which the text is an integral part of the film itself.
If this is the case, the subtitling signal is not available to us and the
Webbox 2 cannot therefore provide a spoken version.
Image and subtitling are not synchronous
If the spoken subtitling and the TV subtitles are not synchronous, you can
report this to your Webbox2 supplier. They will be able to configure this for
you remotely.
© March 2013
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