Sole Fitness SOL0057, Owner'S Manual

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BFE Warranty Policy – January 1
st
, 2019
1. When purchased from an authorised BFE distributor the BFE warranty shall guarantee that all framework and components of
your product are free from faulty manufacture. All faulty framework and components will be repaired or replaced as set out in
this policy. All warranties in this policy apply to
INDOOR HOME/DOMESTIC USE ONLY.
2. These warranties do not apply to products used in commercial use applications.
3. Warranty DOES NOT cover normal wear & tear and excludes faults due to misuse, abuse, incorrect assembly or lack of general
maintenance.
4. Warranty is applicable to products sold and placed within Australia only.
5. IMPORTANT . Most of BFE products are pretested and we have inspectors checking all products prior to shipment. The number
one reason for a fault is due to INCORRECT ASSEMBLY.
If you do have problems please go back to the start and double check your assembly and pay special attention to all WIRING
connections. If you have accidently cut or damaged the wiring please let us know and we will be happy to send you a new set at no-
charge.
If you have done this and are confident you have double checked your assembly and are still having problems please go to our
website
www.bfe.com.au and lodge a service request.
WARRANTY TERMS - Warranty commences from the date of purchase from the retail store. Warranty only applies to the original
purchaser and is NON transferable. Warranty is void if the serial number of the product has been removed or tampered with.
Warranty does not apply to defects, faults or failures due to:
(a) Defects caused during assembly or failure to assemble to the assembly manual provided. Assembly errors include but are not
limited to damaged wiring harness, stripped crank arms and or pedals and bolts used in the wrong locations.
(b) Lack of general maintenance and or failure to service or maintain the equipment in accordance with the user manual
specifications and recommendations.
(c) Power Surges . The computers, control boards and motors are very sensitive to power fluctuations. You must use a surge
protector on all items that plug into your mains power otherwise your electronics will not be covered by this warranty.
(d) User negligence, abnormal or excessive use, misuse, abuse or transport damage.
(e) Repairs, alterations or modifications by NON BFE authorised service technician.
(f) Accident, fire, flood or malicious damage by third person.
(g) Ordinary wear and tear.
(h) Failure to keep the product in a clean, dry environment. You should wipe off any sweat and moisture after each training session.
(i) Any products sold or placed in an application or the incorrect environment that is not recommended by BFE or as not stipulated
in the owner’s manual such as a commercial / rental environment will void the warranty set forth by BFE
(j) BFE recommends the use of a protective rubber floor mat. This reduces the incidence of dust and lint collection around the
motor, reduces noise & protects your floor. You can purchase this from your retailer or contact BFE directly at sales@bfe.com.au
BFE will have the option to repair or replace any product which requires attention under the warranty.
NOTE: Lifetime* refers to the warranty coverage of the units expected service life. NOT the lifetime of the purchaser.
Servicing/Spare Parts - As with any mechanical equipment general maintenance should be performed on a regular basis by an
authorised retailer or service technician. This will ensure longevity of the product and ensure that it is kept working in optimum
condition. Failure to properly maintain your equipment may lead to safety issues and may also void the warranty.
You should only use genuine BFE replacement parts otherwise the warranty will be void.
Freight Costs:
The cost of freighting the replacement part under warranty to the customer shall be free of charge. Your requirement is to return
the faulty part via the pre-paid postal service which we will supply.
Returned Goods:
The unauthorised return of parts or product shall be refused and placed in the hands of the carrier at the cost of the shipper. Return
authorisations can be obtained from BFE head office only.
Service Department hours: Monday to Friday between 8.00am and 3pm
Email: spares@bfe.com.au
PLEASE NOTE: that Authorised service technicians do not reside in all areas of this vast country. If you live beyond the reasonable
service area of a metropolitan area, BFE may not be able to support the labour portion of the product warranty. Alternatively you
can return (at your cost) your product to the closest BFE repair centre, where it will be fixed at no charge under the warranty period.