SoftBank 921SH, User Manual

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Ap
pen
d
ix
14
14-
6
Troubleshooting
[
General
Troubleshooting
Problem Possible Cause Solution
Handset sounds
when it is shaken
Shaking handset with
Slider closed triggers
Motion Control Sensor
recognition tones.
This is normal.
Cannot use Sensor
Key
Sensor Key does not
respond when
illumination is off.
Press
K
to turn it on.
Sensor Key may be
covered with sticker,
film, etc.
Remove the cover.
Did you place/slide
your finger within
corresponding area?
Adjust sensitivity ( P.13-4 ).
Handset won't turn
on
Was
"
pressed long
enough?
Press
"
longer.
Battery may need to be
charged or replaced. Charge battery or install a
charged battery.
Battery may not be
properly installed.
Install battery properly ( P.14-4 ).
Handset won't
respond Is Switch On/Off in
PIN Entry On ?
If On , PIN1 is required. Enter
PIN1 according to onscreen
prompt.
Insert USIM Card
appears
USIM Card may not
be properly inserted.
Turn power off and check that
USIM Card is properly
inserted, then restart handset.
If the message still appears,
USIM may be damaged.
The correct USIM Card
may not be inserted.
Make sure the correct USIM
Card is inserted. The inserted
USIM Card may not be valid.
There may be debris
on IC chip/terminals. Clean relevant parts with a dry
cloth and re-insert.
REFRESH appears
and handset
returns to Standby
Handset may have
been dropped or
subjected to shocks. Handset failed to recognize
USIM Card temporarily. This is
not a malfunction.
Keypad won't
respond
Keypad Lock may be
active (
`
appears).
Cancel Keypad Lock ( P.1-12 ).
Function Lock may be
active (
$
appears).
Cancel Function Lock ( P.11-2 ).
Battery strength
indicator flashes
when not charging Ambient temperature
may be outside 5
o
C to
35
o
C.
Use within an ambient
temperature of 5
o
C - 35
o
C.
Saved entry/folder
does not appear
on handset
Entry/folder may be
set to Secret. Activate Show Secret Data
(
P.11-3 ).
Cannot use
Predictive Show Secret Data
may be active.
Cancel Show Secret Data.
Handset/AC
Charger/Desktop
Holder feels warm
Handset/accessories
may warm while
charging.
Unless handset/accessories
are too hot to touch, warmth is
considered normal. Always
avoid prolonged skin contact to
prevent burn injuries.
Handset may warm
during extended
periods of use.
Handset may warm
during Video Calls.
Cannot access
Memory Card files Memory Card may not
be properly formatted. Use 921SH-formatted Memory
Cards.
Cannot receive/
accept connection
requests even
when Bluetooth
®
/
Infrared is On
Handset may not be in
Standby.
Return to Standby and retry.
Keypad Lock/Function
Lock may be active. Cancel Keypad Lock/Function
Lock.
Software Update may
be in progress.
Wait until update is complete.
Problem Possible Cause Solution