SoftBank 921SH, User Manual

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Ap
pen
d
ix
14
Troubleshooting
14-
8
[
Calling (continued)
[
Messaging
[
Other Functions
Problem Possible Cause Solution
Call is choppy or
cut off
Network signal may be
weak. Move to a place where signal is
strong and retry.
Battery may need to be
charged or replaced. Charge battery or install a
charged battery.
Clicking noise is
heard during call
Handset may be
moving into another
service area.
Noise is heard when Network
signal switches. This is normal.
Cannot hear
other party's
voice
Earpiece Volume may
be low. Increase Earpiece Volume
(
P.3-11 ).
Sound output may be
set to use handsfree
device.
Set Transfer Audio ( P.3-12 ) to
To Phone .
Cannot use
Answer Phone or
Caller Voice
Memory may be full.
Answer Phone and Caller Voice
are disabled when less than
12 seconds remain or
20 messages are recorded.
Delete messages (
P.3-3 ).
Is the call a Video Call?
Answer Phone and Caller Voice
are not available for Video
Calls.
Cannot save
phone number for
Call Forwarding Does the number start
with
1 , 00 , 0120 or
0990 ?
Public service numbers,
international call numbers
starting with 00, toll-free
numbers and fee-based service
numbers cannot be saved.
Problem Possible Cause Solution
Cannot receive
messages
Does
A
appear?
Memory is full. Delete
messages (
P.4-22 ).
Does
)
appear?
Move to a place where signal is
strong.
S! Mail is not
delivered as sent Recipient handset may
not be S! Mail-compatible.
Recipient must be subscribed
to S! Mail, Super Mail or Long
Mail. The maximum size of
messages/attachments
handsets can receive varies by
make and model. Confirm
compatibility with recipient
handsets.
Still images are
not delivered as
sent
Recipient handset may
not be JPEG-compatible. Convert JPEG files to PNG
(
P.7-14 ).
Video clips are
not delivered as
sent Recipient handset may
not support the file
format. Send video clips to S! Mail- or
VGS-compatible SoftBank
handsets supporting MPEG-4.
Problem Possible Cause Solution
TV, mobile
camera, etc.
won't activate
Battery may need to be
charged or replaced. Charge battery or install a
charged battery.
Cannot watch TV
Network Information may
need to be retrieved. Retrieve Network Information
(
P.13-18 ).
USIM Card may not be
inserted.
TV is disabled when USIM
Card is not inserted or upon
subscription termination.
Subscription may be
terminated.
Cannot use
Osaifu-Keitai
®
(S! FeliCa)
Battery may need to be
charged or replaced. Charge battery or install a
charged battery.