A
PPENDIX
E: T
ECHNICAL
S
UPPORT
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A
PPENDIX
C
T
ECHNICAL
S
UPPORT
Socket On-Line Support (SOS)
SOS is a virtual technical support assistant that can help you with
your product support questions or FAQs. SOS responds immediately
to your inquiry, and no product registration is required to use the
system.
To access SOS, please visit:
www.socketmobile.com/support/faq/
Live Technical Support
If you have trouble installing or using Scanning Companion, contact
the Socket Mobile technical support department for assistance.
IMPORTANT! To obtain technical support, first register your
product online at
www.socketmobile.com/support/support/new
After you register your product, log in and click on the
Technical
Support
tab. Click
Create
New
Ticket
to submit an online request
for technical support. Afterwards, you can log in anytime to monitor
the status of your request. If we are unable to resolve your support
inquiry online, we can arrange for a technical support representative
to call you at a specific time.
.
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