20
Troubleshooting
• Remove the battery and wait at least five minutes for the saw to cool before carrying out maintenance on the machine or when
checking that its parts are in proper working order.
• Consult the following table before contacting customer service with any mechanical issues.
Problems
Possible Cause
Possible Solution
The motor fails to start
•
Battery is not inserted correctly
•
Battery is out of charge
•
Reinsert the battery
•
Check the charge status and
recharge the battery
The saw stops
during operation
•
Battery is out of charge
•
The machine is overloaded/overheated
•
Check the charge status and
recharge the battery
•
Wait five minutes for the saw to cool
The saw runs, but the
chain speed is low
•
The chain is too tight
•
Loosen and retighten the chain
Bar and chain are running
hot and smoking
•
The chain is too tight
•
The chain lacks lubrication
•
Loosen and retighten the chain
•
Press the compression cap to lubricate
the chain with the oil; refill if necessary.
The motor runs, but the
chain is not moving
•
The chain is too tight
•
The guide bar, chain or
sprocket is damaged
•
Loosen and retighten the chain
•
Inspect and replace the damaged part
