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Troubleshooting 4ZERO Elite BT
Downloads
If you are having difficulty performing a download to your 4ZERO Elite BT you should consult the following checklist first before
contacting technical support. If you are still unable to perform a download after following this checklist then please contact our
Technical Helpline on 0333 121 2252 and select Option 3. There is also additional help available on the www.snooperneo.co.uk
website.
This guide is in two sections; the first section is a list of things to check before performing a download and the second
section consists of possible reasons and solutions to error messages encountered while trying to perform a download.
SECTION ONE
1. Have you registered your 4ZERO Elite BT?
You will not be able to download the database unless the 4ZERO Elite BT is registered. Please register online at www.snooperneo.
co.uk.
2. Is the USB computer cable supplied with the 4ZERO Elite BT connected correctly?
Please check that the USB lead is plugged into the USB socket on the 4ZERO Elite BT and is fully plugged in as far as possible.
Check the computer USB connection is secure.
3. What operating system are you using on your computer?
The Snooper download software will only work on the following Windows operating systems: Windows Vista , Windows 7,
Windows 8, Windows 8.1 and Windows 10. THE SOFTWARE WILL NOT WORK ON WINDOWS 95/98, 98SE, Millennium and
Windows 2000. Supported Apple Mac software: MAC OS Yosemite, El Capitan and Sierra.
To determine which operating system you have on your computer:
a) Right click on the ‘My Computer’ icon on your desktop and select ‘Properties’ from the drop down menu.
b) When the ‘System Properties’ dialogue box opens the ‘General’ tab is selected by default. Under the heading ‘System’ the
operating system is displayed.
c) If you do not have a ‘My Computer’ icon on your desktop (common in Windows XP) click on ‘Start’ and two columns will appear.
In the right hand column you will see the option of ‘My Computer’. Right click on this option as instructed in (a) above.
4. Have you installed the Snooper download software onto your computer?
If you have not installed the software you will not be able to perform a download to your 4ZERO Elite BT. Once the software is
installed there will be a new icon on your desktop: ‘4ZERO Elite BT Updater’. Please check to see if you have the latest version of
this software by visiting www.snooperneo.co.uk and clicking on the link ‘Download software’.
5. Have you connected the computer to the internet?
The computer needs to be connected to the internet before you can begin to download the database to your 4ZERO Elite
BT. Please make sure that your internet connection is established and that you have signed in to your broadband account (if
required).
4Zero Elite BT V1.0 EN 05/18
Summary of Contents for 4zero Elite BT
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